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SureStay Plus Hotel by Best Western St. Louis Airport

2.5 out of 5.0
Overview Reviews Amenities & Policies
11380 Natural Bridge Rd, Bridgeton, MO
1-844-663-2269
3.2
out of 5
Average Guest Review
See all 12 reviews
Room cleanliness 3.0
Service & staff 4.0
Room comfort 3.0
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • Business
  • Family

Recent guest reviews

Good location good price. They xerox your drivers license to check in regardless of if you want them too. I asked for it back after my stay and they tried to make a copy for them to keep.

Rooms are spacious, but the property needs cosmetic changes

Clean & comfortable room. Shuttle service to airport was great! Would definitely stay again.

Every thing was great, except the pillows , Too flat

Convenient to the airport, but in need of upgrading. Hard to believe a hotel this size doesn't have elevators. Hotel staff was friendly & very helpful in finding a good place to eat that was close by. Breakfast was standard complementary fare; definitely not a "full" breakfast.

No refund or cancellation available, even after buying the trip insurance. What a rip!

No food in vicinity though they shuttled is to a restaurant.

Very nice hotel and great room. Room was in excellent condition. Spacious rooms, clean and well kept. Breakfast was included but not so great. Wish there was more items on the breakfast. Great place to stay very close to the airport.

AC did not work, turned it down to 60 and still did not cool room, did not know till I woke up sweating at 2 in the morning. I did mention to front desk but I am sure they already knew about it. I did not sleep well

It was ok if you just need a quick stop to spend the night. It’s an older hotel- It was initially difficult to shut the door- you had to lift up and push. Shower head and sink were new- older tub. Love the faux hardwood floors.

Natural Bridge Rd Bridgeton MO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free airport shuttle
  • Outdoor pool

Located in Airport Township, SureStay Plus Hotel by Best Western St. Louis Airport is 1.3 mi (2.1 km) from Payne-Gentry Historical House and within a 10-minute drive of Westport Plaza. This 92-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is included with your stay. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 92 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

At SureStay Plus Hotel by Best Western St. Louis Airport, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's extended parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and a computer station.

Room options

Guest reviews for SureStay Plus Hotel by Best Western St. Louis Airport

Everyone (10) Family (1)
1
Business Business Travelers

Good location good price. They xerox your drivers license to check in regardless of if you want them too. I asked for it back after my stay and they tried to make a copy for them to keep.

By on Mar 20, 2019

Review comment responded on Mar 24, 2019

Yes, it is our policy to make a copy of everyone's ID and keep it on file for a year just in case there are any identity disputes. After a year, the information is destroyed.

4
Families

Rooms are spacious, but the property needs cosmetic changes

By on Feb 18, 2019

Review comment responded on Feb 18, 2019

Thank you for your feedback. Please visit us again soon.

5
Everyone

Clean & comfortable room. Shuttle service to airport was great! Would definitely stay again.

By , from St. Louis, MO on Dec 6, 2018

Review comment responded on Dec 6, 2018

Thank you for your review. It's good to hear that you had a good experience. We look forward to your next visit.

2
Everyone

By on Nov 16, 2018

Review comment responded on Nov 17, 2018

Thank you for your rating. Please let us know how we can make improvements. Your opinion is important to us.

5
Everyone

Every thing was great, except the pillows , Too flat

By , from Stl on Nov 12, 2018

Review comment responded on Nov 15, 2018

Thank you for your feedback. We look forward to seeing you on your next visit.

3
Everyone

Convenient to the airport, but in need of upgrading. Hard to believe a hotel this size doesn't have elevators. Hotel staff was friendly & very helpful in finding a good place to eat that was close by. Breakfast was standard complementary fare; definitely not a "full" breakfast.

By , from AZ on Oct 24, 2018

Review comment responded on Nov 13, 2018

Thank you for your feedback. We have looked into the inconvenience you experienced and have taken steps to avoid that issue in the future.

4
Everyone

By on Oct 17, 2018

Review comment responded on Nov 10, 2018

Thank you for your feedback. We look forward to seeing you again in the future.

1
Everyone

No refund or cancellation available, even after buying the trip insurance. What a rip!

By on Sep 6, 2018

3
Everyone

No food in vicinity though they shuttled is to a restaurant.

By on Aug 21, 2018

Review comment responded on Oct 1, 2018

Thank you for your review. Please let us know how we can improve to make your next visit even better. We are working on once again providing a restaurant on site in the near future.

4

nice hotel

Everyone

Very nice hotel and great room. Room was in excellent condition. Spacious rooms, clean and well kept. Breakfast was included but not so great. Wish there was more items on the breakfast. Great place to stay very close to the airport.

By , from VA on Aug 6, 2018

Review comment responded on Aug 7, 2018

Thank you for your feedback. And Thank you for staying with us.

SureStay Plus Hotel by Best Western St. Louis Airport

11380 Natural Bridge Rd, Bridgeton, MO 63044
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