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Recent guest reviews

There was a sock behind the TV, a towel behind one of the bathroom doors, the dishes smelled like they'd been sitting in the washer for weeks and some of the furniture reeked of perfume. I also had to get a new key for the second night because they only programmed the first key for 1 night.

The service was amazing and the room itself was wonderful

This is our second time staying here. I was alarmed to see they were taking a copy of my credit card even though I prepaid. I have never in my life had someone keep a copy of my card. Then for the breakfast we had to yell for someone to come up to get items cause they weren't set out after about 10 minutes of waiting and no one coming up we had to get them ourselves then finally the guy came from the back saying he was washing laundry... At check in I had to yell for someone to come up front to check me in. There was no bell to ring and I could hear them in the back so I know they could hear me in the front.

Very outdated rooms, our ac vents looked like there had been a fire, we couldn’t use the balcony because trim was falling off outside. There was some sort of electrical hole in the floor that was quite large and we were worried about the kids getting hurt if they fell in it. The staff was all very nice though

The location was great, the room was great, loved the pool and the hours, and every body was nice and helpful and the price was great

It was very convenient. Closed to a variety of restaurants. They have made some renovations since my last stay and still have some to go.

I’ve stayed at this property 3 times...had one bad experience. This stay was great!

excellent service, great rooms not easy to locate because on a short street not a through street

Absolutely stunning place! Love the suite and the added extras... Well worth the stay

Just ok. Property has some wear and tear. Room was reasonably clean with nice suite layout. However, dacor’ was dated and room had musty smell. Seems property caters to extended stay clients.

We loved this place as it had a kitchen area that allowed us to make sandwiches for our activities the following day !

Older building looks like older apartments converted to nightly rentals. Bar was next door, Friday night, very loud. Staff was very nice.

The location is great. The property is somewhat run down and may have been apartments at one time. Had a full kitchen and was mostly clean.

I didn't get to stay anywhere other then on the phone and in a parking lot for over 3 hours for obritz to tell me they can't help me

Well i had really enjoyed staying there up until feb15 and i wanted to stay an extra night and found out i had been banned from there because of one of their housekeepers said i left my room dirty. .i had ALWAYS cleaned my room after my stay just because of being nice and now since i supposedly had a dirty room i cannot stay there anymore..i always have enjoyed my stays and thank you Tabitha for your superb customer service..i really appreciated it.

Great location, it's just so old. There hasn't been a renovation is years. Carpet is old and disgusting - I didn't take off my shoes. Shower is so old. Wood stair railing are rotted. Owners should seriously consider investing in upgrades and charge more - they'd get it.

The entire place is dated. Carpet in my room looks like it needed to be replaced a decade ago. I couldn't get the internet to work. Half the folks staying there looked as if they live there full time. Some shady characters. Then wake up the next morning to get on the road and there is no hot water.

E Raynell Pl Springfield MO

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Arbor Suites at the Mall places you within 3 miles (5 km) of popular attractions like Mercy Hospital Springfield and Bass Pro Shops Outdoor World. This 80-room condo building has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free breakfast is included with your stay.


Rooms

Each condo features a balcony and space to spread out with a dining area. A TV comes with cable channels, and guests can stay connected with wired Internet and free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a microwave, and a dishwasher.


Property features

At Arbor Suites at the Mall, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. There's free parking if you drive. Helpful staff is there to provide a safe deposit box at the front desk, as well as offer insight about the area. Additional amenities include coffee/tea in a common area, express check-out, and laundry facilities.

Room options

Standard Suite, Multiple Beds

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Penthouse (Murphy Bed)

1 Twin Murphy Bed | Sleeps 2

Penthouse

1 King Bed, 2 Twin Beds and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Arbor Suites at the Mall

Everyone (20) Couples (11) Business (3) Family (26) Friends (4)
1
Partner Couples

There was a sock behind the TV, a towel behind one of the bathroom doors, the dishes smelled like they'd been sitting in the washer for weeks and some of the furniture reeked of perfume. I also had to get a new key for the second night because they only programmed the first key for 1 night.

By on Feb 20, 2020

5
Friends Family

The service was amazing and the room itself was wonderful

By on Nov 4, 2019

3
Family

This is our second time staying here. I was alarmed to see they were taking a copy of my credit card even though I prepaid. I have never in my life had someone keep a copy of my card. Then for the breakfast we had to yell for someone to come up to get items cause they weren't set out after about 10 minutes of waiting and no one coming up we had to get them ourselves then finally the guy came from the back saying he was washing laundry... At check in I had to yell for someone to come up front to check me in. There was no bell to ring and I could hear them in the back so I know they could hear me in the front.

By on Oct 14, 2019

5
Everyone

By on Sep 22, 2019

5
Everyone

By on Aug 17, 2019

Review comment responded on Aug 29, 2019

Traveler, Thank you for taking the time to rate your stay! Hope to see you again soon!

2
Family with small children

Very outdated rooms, our ac vents looked like there had been a fire, we couldn’t use the balcony because trim was falling off outside. There was some sort of electrical hole in the floor that was quite large and we were worried about the kids getting hurt if they fell in it. The staff was all very nice though

By on Aug 11, 2019

5
Family Family

The location was great, the room was great, loved the pool and the hours, and every body was nice and helpful and the price was great

By on Jul 4, 2019

4
Business Business

It was very convenient. Closed to a variety of restaurants. They have made some renovations since my last stay and still have some to go.

By on Jun 27, 2019

4
Family Family with small children Family

I’ve stayed at this property 3 times...had one bad experience. This stay was great!

By on Jun 22, 2019

Review comment responded on Jun 30, 2019

Traveler, Thank you for taking the time to write a review. I am glad to see you gave us another chance to fix our mistakes. I hope you will stay with us again soon!

4
Everyone

excellent service, great rooms not easy to locate because on a short street not a through street

By on Jun 21, 2019

Review comment responded on Jun 30, 2019

Traveler, Thank you for taking the time to write a review about your stay. I am glad to see it was enjoyable. Hard to find but a good place to stay. Hope you will stay with us again soon!

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