It was hard to get our room serviced even though we asked each day for 5 days.
Its cheaper. Dislike that they do not have breakfast for 3 days for my 5 days stay. There is no room service daily (cleaning, towel replacement, and no shampoo provided. Sink was very slow to drain water.
The room smelled like marijuana and they had a shower cap on the smoke alarm which I am sure violates fire code. Door keys stopped working on the second day locking me out. Pool was shut down breakfast was shut down guest computer and printer didn’t work. Basically everything was broken or not open.
Accomodations were generally ok, but when I tried to shower in the morning, the shower didn't work. I asked for some reduction in rate. The person at the counter said he would 'add a note' to the bill. Unacceptable.
The room smelled like stale dirty smoke, there was no hot water and the hotel knew it and didn’t tell us and didn’t care when we brought it up at check out. The lock pulled off the door and the window screen was ripped in a ground floor room.
First of all, I called directly to the place to ask if they had early check-in and was told 3PM was the earliest. I show up at that time and then am told they don’t check in until 4PM and “besides, the room isn’t ready because they’re sanitizing it.” After waiting for the room to be ready I finally check in. The first thing I notice when I was lo in is the horrible cigarette smell. I was suppose to get a non-smoking room but the room was clearly penetrated in smoke. Then o go to the bed and turn over the sheets and there’s hair on the pillows and in the sheets. I couldn’t get another room because they were “booked on a Sunday” or I’d have to pay an additional fee. Definitely not sanitized and I don’t think they even switched out my sheets. I felt gross sleeping there and I couldn’t wait to get out and shower in a different place.
This whole establishment is disgusting
Most of the staff tried
The toilet was not clean when we got there!!!! I can deal with the place being old but not dirty!
near shopping areas
The room was very run down. Plastic cups for coffee, sink did not drain, hole in shower wall, batteries in tv remote were held in with scotch tape, very dirty floor
I was there for 3 days and met 4 staff members and they were so friendly and accommodating. The only ding I would say was there was only coffee and juice available for the morning breakfast, but overall it was a great clean place
Comfortable and clean relaxing good programs on TV
it was nice, I would refer a friend and stay again.
Room was a reasonable size and clean, but "tired-looking". Toilet kept coming on and off all night. and had stains on the inside. Wash basin faucet not working correctly, making it difficult to turn on and off. Breakfast was mostly breads and pastries -- not something we eat. They were out of yogurt until the next day. I ended up having a hard boiled egg and coffee -- my wife had only the coffee.
The man working when we checked in was great. He was very friendly and chatty. It’s sad to say that our interaction with him was the only positive experience we had at this hotel. Our room was nothing like what is pictured on the hotels website. It was more like a nasty dirty run down two bedroom apartment. I found a dirty towel in one of the bedroom closets, the lock on the bathroom got stuck anytime anyone used it, the kitchen had a sour smell in it, and if you walked around without shoes on your socks turned black with how dirty the floor was. I seriously question if housekeeping actually gave us clean sheets and towels. Nothing that should be white was white. In the morning before we left we stopped in the lobby to check out the free breakfast. There weren’t any plates or bowls and finding an employee to ask for help was a challenge. When an employee was found she mumbled and walked away as if requesting plates and bowls was ridiculous. Needless to say we won’t be staying at any Ramada locations after this stay. One good employee doesn’t make up for the false advertising, dirtiness and other rude employee.
We found a sock under the sink and a beer in the freezer. The room was obviously not cleaned. There was no chair for the desk along with no writing pen anywhere. The carpet seemed like it was from the 80's. The alarm clock was broken. The remote wouldnt turn the tv on or off just change channels and volume (not that big of a deal but compound everything). I usually dont write reviews but this room was very disappointing for the price. About the only thing i can say positive about it was that the water pressure was great. Will definitely never be staying there again.
Located 1 mi (1.7 km) from Spokane Valley Mall, Ramada by Wyndham Spokane Valley is within a 10-minute drive of other popular attractions like Hub Sports Center. This hotel has 76 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are also standard. Housekeeping is available on request.
At Ramada by Wyndham Spokane Valley, guests have access to a gym, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, laundry facilities, and a vending machine.
It was hard to get our room serviced even though we asked each day for 5 days.
Its cheaper. Dislike that they do not have breakfast for 3 days for my 5 days stay. There is no room service daily (cleaning, towel replacement, and no shampoo provided. Sink was very slow to drain water.
Dear Grace, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We apologize for the inconvenience you encountered during your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses, as we continuously seek ways to improve the guest experience in our hotel.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
The room smelled like marijuana and they had a shower cap on the smoke alarm which I am sure violates fire code. Door keys stopped working on the second day locking me out. Pool was shut down breakfast was shut down guest computer and printer didn’t work. Basically everything was broken or not open.
Dear Ryan, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. It is always our goal to give you a 5-star experience and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
Accomodations were generally ok, but when I tried to shower in the morning, the shower didn't work. I asked for some reduction in rate. The person at the counter said he would 'add a note' to the bill. Unacceptable.
Hello Robert, Thank you for bringing to our attention your experience and comments regarding your stay. We take all reports of lacking service and your suggestions for improvement regarding the shower seriously, particularly those that you have raised. We greatly appreciate your time in bringing several important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.
The room smelled like stale dirty smoke, there was no hot water and the hotel knew it and didn’t tell us and didn’t care when we brought it up at check out. The lock pulled off the door and the window screen was ripped in a ground floor room.
Hello Susan, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
First of all, I called directly to the place to ask if they had early check-in and was told 3PM was the earliest. I show up at that time and then am told they don’t check in until 4PM and “besides, the room isn’t ready because they’re sanitizing it.” After waiting for the room to be ready I finally check in. The first thing I notice when I was lo in is the horrible cigarette smell. I was suppose to get a non-smoking room but the room was clearly penetrated in smoke. Then o go to the bed and turn over the sheets and there’s hair on the pillows and in the sheets. I couldn’t get another room because they were “booked on a Sunday” or I’d have to pay an additional fee. Definitely not sanitized and I don’t think they even switched out my sheets. I felt gross sleeping there and I couldn’t wait to get out and shower in a different place.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
This whole establishment is disgusting
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Most of the staff tried
Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
The toilet was not clean when we got there!!!! I can deal with the place being old but not dirty!
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
near shopping areas
We are all thrilled to learn that you enjoyed such a pleasant experience with us. I'm glad to hear that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We enjoy sharing these reviews with our staff and we all look forward to seeing you again.
Hi Regina,Thank you for bringing your concerns to our attention. We understand the importance of a clean and well-maintained room for our guests, and we'll be reviewing our processes to ensure that such situations are avoided in the future. Please know that your comments will be taken seriously, and we'll take the necessary steps to rectify this issue. We hope you'll consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.