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Hotel Sorrento

4.0 out of 5.0

Recent guest reviews

The staff were lovely, lobby, restaurant etc were all great, but the room had really musty awful smell. Shower was tiny. We only had one night here before flying out. Wouldn't stay again because of the smell.

The feel of going to a a beautiful hotel in a Metropolitan city.

Beautiful old building, but the experience needs some work. Check in was great! Check out was marginally ok. The woman didn't seem too concerned about the things I'll mention next. The minibar wasn't actually a bar because there was no fridge in the room, yet she insisted there was one. Unless it was disguised as a chair or sofa, I'm not sure where it was. Half the things listed to buy weren't in the room either. We only stayed overnight, but upon leaving noticed an orang-ish brown liquid on the bottom part of the bed cover. Disgusting! And for the cost of the room, they really could afford 2 ply toilet paper.

The architecture of the hotel alone is worth a stay, up on first hill, it's ornate facade and courtyard is instantly welcoming. We stopped by for a lunch one day in the Dunbar room and ended up making it our base for a work trip the following week. If you are looking for a unique hotel with a lively vibe, this is it. If you are looking for a modern chain hotel, don't come here. The lounge is filled with beautiful art, sleek sofas, tons of carved wood and a cozy fireplace. I was sorry to check out! The dunbar room is lovely and the food is decent. The doormen are very helpful. The elevator is over a hundred years old, so leave yourself some time. I was upgraded to a junior suite, the layout was quirky (you entered into a hallway and made a right for the bathroom and a left for the sitting room and bedroom) but the furnishings were cool and I loved the graphite monkey wallpaper.

clean rooms, cute clean bathroom. Very considerate and professional staff. OLD hotel smells of moldy carpet and it's humid with poor control of room temperature. The staff, French press coffee and phenomenal cuisine of the Dunbar Room more than make up for it though.

Beautiful building great staff and wonderful restaurant. A bit loud due to ambulances to the hospital. Easy bus access

We stayed while my brother was at the hospital having surgery. The staff were wonderful and accommodating during a difficult time for us. The room was beautiful and spacious. The fire pit on the dining patio was especially relaxing. Only very minor complaints- the room was FREEZING when we got in and took a while to warm up (even though it is July) and the shower head was a bit low to take a comfortable shower (I'm only 5'6). All in all, would definitely stay again and definitely recommend the junior suite for comfort and style!

My wife always loved this hotel , so thought I would return . Upgraded me to a suite , no cost . This is how a hotel should be run .

Great stay, friendly staff, very cool historic hotel.

I recently returned from an amazing birthday getaway from Seattle. I travel to Seattle 3 times out of the year just because I love the city so much. I usually stay at the Best Western Executive Inn Plus by the Space Needle, but this time I wanted to try something different. Before booking the trip I narrowed it down to Hotel Sorrento, and boy was I wrong. The Pros: The hotel itself is really nice, it has that nice rich history to it. The room was clean and the room size was average. Other than that the cons were what stood out to me. The Cons: When it comes to me rating a location, the main thing that stands out is (1) is it clean (2) guest service. Yes it was clean. however the staff there were so rude. I have never been ignored and treated like that ever. I called front desk to express a concern that I had and she hung up on me, I arrived in the early hours of the day to find the front desk empty, waited around to see if the staff member would return and nothing, when checking in as I walked away the front desk member said something about me to her coworker and when I came back to confront her she said nothing. I can easily get a room at the motel 6 in which I know that they always have someone staffed at the front desk and that they always greet me when I come in. I asked the front desk about my parking options if I didn't want to do valet and she said she didn't know. A good employee and a good work location always has to give the customer options, I understand that they would like to promote their valet service, but also understand that they overall guest experience is what matters. Who cares if the guest doesn't valet at your hotel, give them options. The front desk girl got mad at me. I understand that this is a old hotel and its really not that big of a deal, but the walls are thin so I could hear the people talking in the room next to us. The wifi was very slow, and the toilet handle would work half the time. Again little things but I am more focused on the way the employees welcome their guests and make them feel at home, in which I didn't. OVERALL, I would not stay at this hotel again. Before the trip I placed them at a high pedestal, they unfortunately did not deliver, they did not live up to the reviews. It was upsetting and the only person that greeted us was at the very end when we were getting in the elevator to check out. Stephen that you for asking us how our day was going and acknowledging us. Out of the 3 days that I stayed there, I felt welcomed for only 1 minute.

Hotel Sorrento was very nice. Would stay there again!

I traveled to Washington as planned and booked a room at the Sorrento Hotel as part of my package. When I arrived at check-in I was told that I was being billed upfront an additional $100.00 that was not reflected in my booking information for incidentals that were not yet utilized. I refused to pay for an additional cost that was not reflected at booking and the staff refused to check me in despite the room already being paid for. I have been staying at the Sorrento off and on for 25-years and was treated poorly. With staff that was indifferent, rude and actually smug. I left and booked and stayed at another hotel and spent an additional $150.00. It was no the money but, the unquoted additional cost at reservation. Budget car rental had an quoted additional cost of $225.00 in which I gladly paid and actually upgraded to a more expensive care. Sorrento - poor management, poor customer service and, staff that did not match the quality or history of the hotel itself or my previous experiences as a Seattle resident. A 25-year customer that will never set foot in the lobby again. Horrible experience.

The outside patio makes you feel that you could be sitting in Paris. We enjoyed lunch and happy hour our entire stay. The food was amazing and the drinks were very creative and delicious. We came to town to take care of business and looked forward to unwinding at the hotel at the end of the day.

They recently changed their owner. Not sure how the hotel is gonna be like. But previous staying experience is reasonable.

It was a little farther from the attractions than I wanted to be, but an amazing hotel with a great staff and interesting history.

Had a great stay at this hotel. Quiet with small details that make it quite charming. I also thought the location was excellent. And they have free ice cream in the evenings.

The hotel stands for its reputation very classical early 20th century architecture all over all the staff knew you by name very personable will definitely come back!

I loved the beautiful vintage feel of the hotel. Despite the age, the amenities were great and I was a couple blocks from the conference. I'd definitely stay again for leisure travel.

We needed a place close to Tula's, Jazz Alley, and the Triple Door. So the Sorrento was perfect, parking was handy, and we could walk to the Triple Door in 10 minutes. Very comfortable rooms, the coffee press and bar fridge were handy, the staff were very friendly and accommodating. We will return!

Excellent throw-back to a better time when one could find a place to ignore the NFL. Accomplishable here. Staff was most accommodating with responses that are rare. "We will be right there", "your car will be right up" we will bring you a couple of wine glasses immediately". You begin to relax the moment you sense that you will be taken care of, and you are. Thank you

900 Madison St Seattle WA

Hotel highlights

  • Walking distance to Nordstrom and Washington State Convention Center
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Seattle Central Business District, Hotel Sorrento is within a 10-minute walk of popular sights such as Washington State Convention Center and Columbia Center. This 76-room, 4-star hotel has a 24-hour fitness center along with free in-room WiFi and a 24-hour business center. Nordstrom and Seattle University are a short walk from the hotel, which is in the historical district.


Dining

Enjoy a bite to eat at The Dunbar Room, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All of Hotel Sorrento's 76 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. 42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Free newspapers, phones, and ironing boards are also standard.


Property features

Renovated in 2015, Hotel Sorrento offers a 24-hour fitness center, free WiFi in public areas, and a meeting room. Valet parking is available for USD 39 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Junior Suite

King 1 | Sleeps 2

Sorrento Suite

Twin 1 | Sleeps 4

Guest reviews for Hotel Sorrento

Everyone (8) Business (25) Couples (74) Family (17) Other (10) Friends (2)
3

musty smell

Everyone

The staff were lovely, lobby, restaurant etc were all great, but the room had really musty awful smell. Shower was tiny. We only had one night here before flying out. Wouldn't stay again because of the smell.

By , from CA on Feb 11, 2017

5

classy and historic

Everyone

The feel of going to a a beautiful hotel in a Metropolitan city.

By , from New York, NY on Jan 23, 2017

3

eh....

Everyone

Beautiful old building, but the experience needs some work. Check in was great! Check out was marginally ok. The woman didn't seem too concerned about the things I'll mention next. The minibar wasn't actually a bar because there was no fridge in the room, yet she insisted there was one. Unless it was disguised as a chair or sofa, I'm not sure where it was. Half the things listed to buy weren't in the room either. We only stayed overnight, but upon leaving noticed an orang-ish brown liquid on the bottom part of the bed cover. Disgusting! And for the cost of the room, they really could afford 2 ply toilet paper.

By , from Seattle on Dec 19, 2016

5

classic timber-era hotel with hip modern updates

Everyone

The architecture of the hotel alone is worth a stay, up on first hill, it's ornate facade and courtyard is instantly welcoming. We stopped by for a lunch one day in the Dunbar room and ended up making it our base for a work trip the following week. If you are looking for a unique hotel with a lively vibe, this is it. If you are looking for a modern chain hotel, don't come here. The lounge is filled with beautiful art, sleek sofas, tons of carved wood and a cozy fireplace. I was sorry to check out! The dunbar room is lovely and the food is decent. The doormen are very helpful. The elevator is over a hundred years old, so leave yourself some time. I was upgraded to a junior suite, the layout was quirky (you entered into a hallway and made a right for the bathroom and a left for the sitting room and bedroom) but the furnishings were cool and I loved the graphite monkey wallpaper.

By , from San Francisco on Oct 17, 2016

4

old, and smells like it

Everyone

clean rooms, cute clean bathroom. Very considerate and professional staff. OLD hotel smells of moldy carpet and it's humid with poor control of room temperature. The staff, French press coffee and phenomenal cuisine of the Dunbar Room more than make up for it though.

By , from Polson, Montana on Sep 26, 2016

Review comment responded on Oct 4, 2016

Thank you so much for your valuable feedback and kind words of praise! We are very sorry that you experienced an issue with a "smell" while you were here. Our cleanliness is something we are praised on frequently and pride ourselves on being at a very high level, though we definitely understand the unique challenges that come with our older, historic property. We sincerely hope that you'll give us another chance again in the future if you are in the area!

4
Everyone

Beautiful building great staff and wonderful restaurant. A bit loud due to ambulances to the hospital. Easy bus access

By on Jul 26, 2016

5

wonderful staff

Everyone

We stayed while my brother was at the hospital having surgery. The staff were wonderful and accommodating during a difficult time for us. The room was beautiful and spacious. The fire pit on the dining patio was especially relaxing. Only very minor complaints- the room was FREEZING when we got in and took a while to warm up (even though it is July) and the shower head was a bit low to take a comfortable shower (I'm only 5'6). All in all, would definitely stay again and definitely recommend the junior suite for comfort and style!

By on Jul 14, 2016

5

she is like a beautiful woman who is nice to you .

Everyone

My wife always loved this hotel , so thought I would return . Upgraded me to a suite , no cost . This is how a hotel should be run .

By , from bellingham on May 17, 2016

Review comment responded on Jun 16, 2016

Thank you so much for your kind words. We love that we are just "a little out of the way" too. We are pleased to hear you had such a wonderful stay and that you enjoyed your upgrade. We will pass along your kind words to our team and hope that we get to welcome you back if your travels bring you our way again!

5

neat historic hotel

BusinessTravelers

Great stay, friendly staff, very cool historic hotel.

By on Oct 17, 2015

1

a standard that did not meet

Couples

I recently returned from an amazing birthday getaway from Seattle. I travel to Seattle 3 times out of the year just because I love the city so much. I usually stay at the Best Western Executive Inn Plus by the Space Needle, but this time I wanted to try something different. Before booking the trip I narrowed it down to Hotel Sorrento, and boy was I wrong. The Pros: The hotel itself is really nice, it has that nice rich history to it. The room was clean and the room size was average. Other than that the cons were what stood out to me. The Cons: When it comes to me rating a location, the main thing that stands out is (1) is it clean (2) guest service. Yes it was clean. however the staff there were so rude. I have never been ignored and treated like that ever. I called front desk to express a concern that I had and she hung up on me, I arrived in the early hours of the day to find the front desk empty, waited around to see if the staff member would return and nothing, when checking in as I walked away the front desk member said something about me to her coworker and when I came back to confront her she said nothing. I can easily get a room at the motel 6 in which I know that they always have someone staffed at the front desk and that they always greet me when I come in. I asked the front desk about my parking options if I didn't want to do valet and she said she didn't know. A good employee and a good work location always has to give the customer options, I understand that they would like to promote their valet service, but also understand that they overall guest experience is what matters. Who cares if the guest doesn't valet at your hotel, give them options. The front desk girl got mad at me. I understand that this is a old hotel and its really not that big of a deal, but the walls are thin so I could hear the people talking in the room next to us. The wifi was very slow, and the toilet handle would work half the time. Again little things but I am more focused on the way the employees welcome their guests and make them feel at home, in which I didn't. OVERALL, I would not stay at this hotel again. Before the trip I placed them at a high pedestal, they unfortunately did not deliver, they did not live up to the reviews. It was upsetting and the only person that greeted us was at the very end when we were getting in the elevator to check out. Stephen that you for asking us how our day was going and acknowledging us. Out of the 3 days that I stayed there, I felt welcomed for only 1 minute.

By on Oct 1, 2015