Studio, 1 Queen Bed, Non Smoking
from $72
Extended Stay America Seattle - Kent
2.5 out of 5.0
2.9
out of 5
Average Guest Review
See all 40 reviews
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Recent guest reviews
Or flight was cancelled we were extremely tired. We showed been there at about 11 pm but because of cancelled flights we didn't get to the hotel until 7:30 am they told us we had to check out st 11:00 am but was going to let us stay until 12:00 pm at the latest. We arrived in the room dead tired. The room was freezing there was not a comforter on the bed only a sheet, and there was no pillow cases to the pillows, we called they brought the pillow cases but said they were short on comforters. We never did get a comforter. We froze but we were so tired to lay down after being up for 24 hours we didn't care. There was no hair dryer. And the bed was hard as a rock. We were glad it was a short stay.
Aging facility in a declining area. Poorly kept room with cigarette ashes alongside bible in drawer. If booked via third party, no option for non-smoking room. Would not recommend.
The beds are just a bit more comfortable than a block of cement. When asked to get some fresh bath linens, was informed we'd have to leave the next morning . When asked why, was told it was because we had 2 parrots in our room! I made this reservation 3 weeks before the actual stay and I clearly stated we had 2 parrots that would be traveling with! Upon checking in, they had no problem with the parrots! In fact they were more interested in our birds than their paying customers
Kitcken is a descent size. Very good room to stay in, its very cozy.
Super friendly staff , safe and quiet . very pleased for value , would recommend and will come back :)
Disappointed, went to get grab and go breakfast at 6:20 and it wasn't there. At 9:30 I gave up and went to a restaraunt.
Comp breakfast was a joke, good option for a 1 night stay if ur in last minute need
Just a room and a shower. The TV had about 5 working channels the others were blurred or looked like a snow storm. Definitely had the worst continental breakfast I've ever had
It seemed like the place was functioning on its last effort. Other than the pleasant front desk lady, our experience was bad. Bed not comfortable. Only 3 pillows and asked for an extra but never got it. No restroom in the lobby upon our arrival. Room was ok but motel 6 is more comfortable.
There were no dishes in the room. You had to go to the front desk and ask for specifically what you wanted. No cups for brushing teeth. No paper towels or napkins. At a previous apart-hotel I stayed at two weeks previous, all the above were included. Continental breakfast was just apples, prepackaged muffins and granola bars. Coffee was the only beverage.
Convenient location, but continental breakfast was really sad= One stale muffin in cellophane, two choices of Nature Valley granola bars, bruised oranges and no juice, only coffee to drink. One stocking footed pass over room floor yielded both human and animal hair. Lint visible on floor.
Saved me lots of bucks especially moving out from the Hampton inn in southcenter. Had same room ammenities for half the price. Guess management should work on getting newer carpets, better beddings etc. Overall, can't complain, but couldn't wait to move into my apartment. 1 Staff was pretty helpful.
its fine hotel And I would recommend to friends too ya
It was ok for a place to sleep one night. The room smelled like smoke.
We felt like the hotel needed major updates. Kitchen was missing many items normally in kitchens. We also had concerns about our safety, area and other customers were scary. I would not stay with children because I was concerned about our safety as adults.
We booked a room with a full kitchen so that we could prepare our own meals. The hotel requires you to ask for utensils and cooking implements. The room should have these items already in it when you get there. I don't want to go to the front desk at 11pm to ask for a glass. Also no hairdryers in the room unless you ask. I've stayed at several other Extended Stays before and this was one of the most inconvenient. There is little insulation between the walls or floors. Sounds like a pack of elephants romping above you when someone walks around.
I enjoyed my stay the staff was very nice I only wish they have housekeeping everyday instead if me having to go get fresh linen and towels
I really enjoyed my stay. I have been to other extend a stay hotels and this one has been the best.
It was pretty nice the only thing that got me was the musty smell and te dirty towels other than that it was okay.
The location is okay but the room is clean and relatively bigger than other hotel rooms. Staff is nice and polite.
Guest reviews for Extended Stay America Seattle - Kent
not recommended
Everyone
Or flight was cancelled we were extremely tired. We showed been there at about 11 pm but because of cancelled flights we didn't get to the hotel until 7:30 am they told us we had to check out st 11:00 am but was going to let us stay until 12:00 pm at the latest. We arrived in the room dead tired. The room was freezing there was not a comforter on the bed only a sheet, and there was no pillow cases to the pillows, we called they brought the pillow cases but said they were short on comforters. We never did get a comforter. We froze but we were so tired to lay down after being up for 24 hours we didn't care. There was no hair dryer. And the bed was hard as a rock. We were glad it was a short stay.
expensive stopover
Everyone
Aging facility in a declining area. Poorly kept room with cigarette ashes alongside bible in drawer. If booked via third party, no option for non-smoking room. Would not recommend.
Review comment
General Manager responded on Jul 25, 2017
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
extended stay in kent washington
Everyone
The beds are just a bit more comfortable than a block of cement. When asked to get some fresh bath linens, was informed we'd have to leave the next morning . When asked why, was told it was because we had 2 parrots in our room! I made this reservation 3 weeks before the actual stay and I clearly stated we had 2 parrots that would be traveling with! Upon checking in, they had no problem with the parrots! In fact they were more interested in our birds than their paying customers
Review comment
Manager responded on Jan 17, 2017
Thank you for sharing your experience about your recent stay. I am glad that you found our location convenient to the highway. However, I was disappointed to read that you were not happy with our beds and that impacted your sleep. We value our guests and their recommendations. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, General Manager
Everyone
Kitcken is a descent size. Very good room to stay in, its very cozy.
Review comment
General Manager responded on Dec 21, 2016
Thank you for sharing your nice comments regarding your stay with us at Extended Stay America - Seattle - Kent. We are happy that you liked your comfortable room, especially the fully equipped kitchen in it. Thanks again for the great review. Please come and see us again! Sincerely, General Manager
Everyone
Super friendly staff , safe and quiet . very pleased for value , would recommend and will come back :)
Review comment
General Manager responded on Nov 23, 2016
Thank you for choosing Extended Stay America Seattle - Kent. We are happy to note that you had a great time with us, and enjoyed our hospitality and the excellent value we offer. We appreciate you recommending us and look forward to your return! Sincerely, General Manager
what grab and go?
Everyone
Disappointed, went to get grab and go breakfast at 6:20 and it wasn't there. At 9:30 I gave up and went to a restaraunt.
Review comment
General Manager responded on Sep 23, 2016
We appreciate you being our guest and providing your feedback. Getting a good breakfast is an important part of starting your day and we are sorry you were not able to take advantage of our complimentary grab-and-go breakfast. We can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely, General Manager
rooms were clean, close to highway
Everyone
Comp breakfast was a joke, good option for a 1 night stay if ur in last minute need
Review comment
General Manager responded on Aug 18, 2016
Thank you for sharing your thoughts about your stay. We are glad that you liked our convenient location and your well-kept accommodation. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to the area, and hope you will stay with us again soon. Safe travels. Sincerely, General Manager
nothing special
Everyone
Just a room and a shower. The TV had about 5 working channels the others were blurred or looked like a snow storm. Definitely had the worst continental breakfast I've ever had
Review comment
General Manager responded on Jan 1, 1970
Thank you for choosing our hotel for your recent stay. We apologize for the issues you encountered in your suite with the television channels and that our complimentary grab and go breakfast offerings did not meet your expectations. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, General Manager
not a good wxperience
Everyone
It seemed like the place was functioning on its last effort. Other than the pleasant front desk lady, our experience was bad. Bed not comfortable. Only 3 pillows and asked for an extra but never got it. No restroom in the lobby upon our arrival. Room was ok but motel 6 is more comfortable.
Review comment
General Manager responded on Jan 1, 1970
Please accept our sincere apologies for the shortcomings during your stay. Our management team will review your comments to make improvements for our future guests. Thank you for your kind mention of our dedicated staff, and we hope to welcome you back again. General Manager
no dishes
Everyone
There were no dishes in the room. You had to go to the front desk and ask for specifically what you wanted. No cups for brushing teeth. No paper towels or napkins. At a previous apart-hotel I stayed at two weeks previous, all the above were included. Continental breakfast was just apples, prepackaged muffins and granola bars. Coffee was the only beverage.
Review comment
General Manager responded on Jan 1, 1970
Mary, We apologize if our front desk staff did not share the process for our kitchenware items, and that we were inconvenienced. We want all of our guests to begin their day with a nutritious start, we are sorry our complimentary grab and go breakfast did not meet your expectations. We hope you will stay with us again when your travels bring you to the Kent area. Thank you for sharing your feedback. General Manager
Please accept our apologies for your unpleasant experience during your visit. We truly regret the inconvenience it caused. We are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. Your concerns will be shared with the respective teams in an effort to improve service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager