Location and Assistance. Able to do a quick check in, room was clean. Recommend, would us it again.
Property is rundown ugly stains on carpet toilet does not work what more do you want Orbitz thank you for suggesting this hold the do not look to use you in the future
The staff was amazing sweet and kind and welcoming... that was the only decent thing! The property itself was old, stained furniture, rooms smelled of burned food, bedding old and itchy, not warm enough.
I went to check in, and they told me that Orbitz should have not done that, because they were full. so They sent me to a different city, location
Their mini kitchen was a nice addition, how well they present the rooms, I also love that they have smoking rooms available!
I didn’t even stay here. I was told upon arrival that I couldn’t be checked in and that there were no rooms available. I am currently trying to get a refund on the reservation.
If you're on that new carb-only diet you will love their breakfast. There's not a crumb of egg, meat or fruit in the breakfast, but just muffins and breakfast bars.
The staff was awesome and professional. They were friendly and very helpful. The property needs some help. The condition of the property is definitely not in the class I think of when i think of an extended stay hotel. The property wasn't really dirty per se but had the feel and smell of a house that's been a rental too long.The breakfast was sadly lacking, consisting of small pre wrapped muffins and bad coffee. There were no blankets or bedspread on the bed when we checked in, called the desk and blankets were sent up immediately. The pillows were thin and lacking in number. Requested more pillows and received 2 additional pillows when they became available. This hotel did not offer any amenities such as, pool, gym or restaurant. I know this review makes me appear spoiled and hypercritical and I really am not but at $300 for 2 nights I expect a level of maintenance, updates and cleanliness which l do not feel was met.
The lady at the front desk was wonderful ,running her behind off doing everything for everyone and the person around the corner that i couldn't see ,was asked a question buy staff member and she mumble with attitude,like didn't want to be bothered my room didnt have anything in it and due to coffee shortage i couldnt get but 2 coffees, and was told the order has not come in ,no cups but i was able too use 2 forks ,no ash trays,no cups .
I really enjoyed my stay as usual. Deanna, Amanda, Kristen and all the staff are amazing. I will be back
Never had an issue that was not resolved. As usual Deanna, Amanda and the staff always go above and beyond.
Deanna, Amanda and the staff always give such great customer service!!!
I have stayed there for 10 years on trips but no more
It was overall just fine. Weird that they had smoking rooms. Elevator was dirty and smelled like cigarettes and pot. There wasnt any signage that said the name of tge hotel on the outside.
Extended Stay America Seattle - Kent places you within 2 miles (3 km) of ShoWare Center and Kent Station. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Renovated in 2014, Extended Stay America Seattle - Kent offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Location and Assistance. Able to do a quick check in, room was clean. Recommend, would us it again.
Thank you for recommending Extended Stay America. We are delighted to know you loved our location and were impressed with our cordial services and clean accommodations. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Property is rundown ugly stains on carpet toilet does not work what more do you want Orbitz thank you for suggesting this hold the do not look to use you in the future
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The staff was amazing sweet and kind and welcoming... that was the only decent thing! The property itself was old, stained furniture, rooms smelled of burned food, bedding old and itchy, not warm enough.
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
I went to check in, and they told me that Orbitz should have not done that, because they were full. so They sent me to a different city, location
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Their mini kitchen was a nice addition, how well they present the rooms, I also love that they have smoking rooms available!
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. We hope to see you again soon. Sincerely, Hotel Management
I didn’t even stay here. I was told upon arrival that I couldn’t be checked in and that there were no rooms available. I am currently trying to get a refund on the reservation.
If you're on that new carb-only diet you will love their breakfast. There's not a crumb of egg, meat or fruit in the breakfast, but just muffins and breakfast bars.
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management