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Disappointed with the overflowing garbage bins inside and outside. Lobby and rooms were surface cleaned but were in need of a deep clean. I barely ever stay at your properties. I always choose Hilton.
The only recommendation I’d make is there needs to be a heavy curtain in the room for those who want to sleep in total darkness. They had transparent shade but it let light in
There was a facility issue that resulted in no hot water and no compensation for it.
Great staff!
Very clean, and I am a picky person. Very easy to get to and very spacious. Bed was comfortable and bathroom very clean. People working were polite and courteous. My only complaint was it seemed noisy in the hall in the morning, but there were boy soccer teams staying, so not the fault of the hotel : )
If you like cold showers in the morning. This is the place for you.
Verry nice staff, great coffee, room was fine, screwed up my reservation locked us out if our room. The elevatir smelled so horrible it made me sick.
Clean and quiet. Staff was helpful and friendly.
Beautiful, new, hotel...everything is as good as it gets. Very comfortable and quiet and within walking distance of many restaurants.
Stayed for one night while passing through Tulsa. Close to the highway and very clean and new. Best hotel i found for the price. Excellent breakfast and comfy beds. Highly recommend.
Holiday Inn Express & Suites Tulsa West - Sand Springs, an IHG Hotel places you within a 10-minute drive of popular sights such as Gilcrease Museum and Cain's Ballroom. This 71-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast.
TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Built in 2015, the brand new Holiday Inn Express & Suites Tulsa West - Sand Springs, an IHG Hotel offers an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. Additional amenities include meeting rooms, a business center, and express check-out.
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Dear Sharon,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to arrival. It is our privilege to serve guests like you.Sincerely, Tina VangGeneral Manager
Disappointed with the overflowing garbage bins inside and outside. Lobby and rooms were surface cleaned but were in need of a deep clean. I barely ever stay at your properties. I always choose Hilton.
Dear Steven,We apologize for falling short of your expectations during your stay. Your feedback about overflowing garbage bins and the need for a deeper clean in both the lobby and rooms is noted, and we will address these concerns with our team to improve our services. While we understand you typically choose other brands, we hope to provide a better experience if you choose to stay with us in the future. Thank you for sharing your comments.Sincerely, Tina VangGeneral Manager
The only recommendation I’d make is there needs to be a heavy curtain in the room for those who want to sleep in total darkness. They had transparent shade but it let light in
Dear Kris,Thank you for your feedback and suggestions regarding the room curtains. We appreciate your input and understand the importance of having a dark and comfortable sleeping environment. We will take your suggestion into consideration as we continue to make improvements to enhance the guest experience. We value your patronage and look forward to welcoming you back in the future.Sincerely, Hotel Manager
There was a facility issue that resulted in no hot water and no compensation for it.
Dear Rachel,We apologize for the inconvenience you experienced with the lack of hot water during your stay. We understand the importance of this basic amenity, and we apologize for any disruption it may have caused. Our team is dedicated to resolving facility issues promptly, and we regret that we were unable to provide a timely resolution in this case. We value your feedback and will use it to address the issue and improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager
Great staff!
Dear William,Thank you for the overwhelming review of our staff. All our staff constantly strive to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. It was our pleasure to be of service, as we truly care about assisting our guests in any way. We look forward to seeing you again soon.Sincerely,Hotel Manager
Very clean, and I am a picky person. Very easy to get to and very spacious. Bed was comfortable and bathroom very clean. People working were polite and courteous. My only complaint was it seemed noisy in the hall in the morning, but there were boy soccer teams staying, so not the fault of the hotel : )
Glad you had a nice stay! Kids can be noisy sometimes.
If you like cold showers in the morning. This is the place for you.
We apologize for the inconvenience that our plumbing issues have caused and have been working diligently with the plumbing company to resolve our hot water issues.
Verry nice staff, great coffee, room was fine, screwed up my reservation locked us out if our room. The elevatir smelled so horrible it made me sick.
Dear Reta,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Tina VangGeneral Manager