over crowding loads of families just kept pouring into the hotel to go swimming or eat breakfast. tons of these people were not even staying at the hotel. Guests who were staying at the hotel couldn't use the amenities offered due to lack of space
All was good except the rooms weren’t ready as promised at the 4:00 check in until after 5:30.
I booked this hotel 6 months in advance for a multitude of reasons. When I arrived, after being in a vehicle for an extensive amount of time and wanting to rest and relax in my room, I found my room was occupied. I went back to the check in and was handed a piece of paper by a woman that can from the back stating “oh did they not call you this morning? We had a plumbing issue and we have a room for you at “blank” hotel”. She then handed me a piece of paper and walked away. Needless to say I was very disappointed. This was dealt with in a very poor manor. I have since reached out to them and have yet to hear back.
Breakfast is always great. We’ve stayed here several times & were disappointed to learn they now charge $10 for parking. Our linens were NOT clean, shower head turned on & off randomly & the room was overall not clean. Disappointing especially given the rate
The rooms are very large and arranged so it is very comfortable and convenient. Every employee I came in contact with was happy to help and very courteous .
Was visiting a nephew and family in Norman. Great hotel. Great breakfast. Family loved the pool.
Best Embassy Suites hotel I have ever been in. And they have Starbucks coffee!!
Family of four comfortably slept in suite with pull out couch and two queens. The room and bathroom were clean and comfortable. There is a grocery store on the same block so we were able to just pick up a few things and use the microwave in the room to eat. If you prefer to go out there are several restaurants to choose from right across the street. The hotel also has a bar and grill in the lobby. I also saw a nice pool facility but we did not use it.
Every thing was great except for the fact that my wife left her wedding ring in the bathroom and she didn't miss it tell we were half way home! We have called the hotel and told them about this but as of this morning (11-29) we have not heard from them. Is there any thing you can do to help us in this? This is by far the best Embassy Suites we have stayed at and will stay there again! In your above review what is best 1 or 5? I assumed that 5 was best.
After a long day of driving from Nebraska, we wanted to stay at a nice hotel to unwind. This hotel met all of my expectations. The famous happy hour Embassy has was very crowded and could have used more appetizers. There were people constantly waiting for food. The bar was busy as well but getting drinks did not take too long. The rooms were very nice and being able to close off the room between parents and kids is very nice. We would definitely stay here again when passing through.
Sorry, the staff was Ok, but I never felt comfortable there. I thought the guests were complete snobs and unfriendly. No bellmen to help you makes this an average hotel. The TV remoter didn't work very well and the restaurant prices were too high. This is Norman, OK, not San Francisco or Chicago!!! This is an average 3 star hotel, period!!!
The thing I love most about Embassy Suites is the amazing lobby and the staff. The rooms are always nice, but I do wish the bedding was a bit more luxurious. Very good hotel stay overall though!
This hotel is located just 3 miles from OU. It right in the middle of great shopping and resturants. Tremendous value for the price.
The Embassy Suites in Norman is always a great stay, go about once a year for our anniversary, and they did not disappoint this trip either, GREAT JOB!!!
Clean and spacious amenities. Bar and restaurant area was a feeding frenzy with the free food but overall a nice place to stay.
Great place!! It will be our getaway hotel from now on.
Located 2.9 mi (4.7 km) from Sooner Mall, Embassy Suites Norman - Hotel & Conference Center is within a 10-minute drive of Riverwind Casino. This 3.5-star hotel has 283 guestrooms and offers an indoor pool, a 24-hour fitness center, and a 24-hour business center.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 9:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 283 air-conditioned accommodations feature kitchenettes and space to spread out with a separate bedroom. 33-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. MP3 docks, coffee makers, and free weekday newspapers are other standard amenities.
Guests of Embassy Suites Norman - Hotel & Conference Center have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is USD 10 per day, and there's also a free shopping center shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
over crowding loads of families just kept pouring into the hotel to go swimming or eat breakfast. tons of these people were not even staying at the hotel. Guests who were staying at the hotel couldn't use the amenities offered due to lack of space
Dear Gayle, Thank you for staying with us. I'm very sorry that inconsiderate guests interrupted your comfort. We appreciate your feedback in this area and will take it into consideration during busy weekends. We hope to have the opportunity to provide you with a flawless visit in the future. Sincerely, Scott R. Kovalick General Manager
All was good except the rooms weren’t ready as promised at the 4:00 check in until after 5:30.
I booked this hotel 6 months in advance for a multitude of reasons. When I arrived, after being in a vehicle for an extensive amount of time and wanting to rest and relax in my room, I found my room was occupied. I went back to the check in and was handed a piece of paper by a woman that can from the back stating “oh did they not call you this morning? We had a plumbing issue and we have a room for you at “blank” hotel”. She then handed me a piece of paper and walked away. Needless to say I was very disappointed. This was dealt with in a very poor manor. I have since reached out to them and have yet to hear back.
Breakfast is always great. We’ve stayed here several times & were disappointed to learn they now charge $10 for parking. Our linens were NOT clean, shower head turned on & off randomly & the room was overall not clean. Disappointing especially given the rate
The rooms are very large and arranged so it is very comfortable and convenient. Every employee I came in contact with was happy to help and very courteous .
Was visiting a nephew and family in Norman. Great hotel. Great breakfast. Family loved the pool.
We appreciate you taking the time to review our lovely hotel! Hope to have you back soon!