Free breakfast. Great lobby and staff. The shower inside our room looked very unclean and that the hotel was more a motel that had been around for years as opposed to just 1.
Great price and location! 24/7 shuttle was a plus too
Clean, Safe and calm! Clean, Safe and calm! Clean, Safe and calm!
Like- the property is brand new and just opened. Really quiet and good price. The property is family owned and they were nice. Dislike- it takes a long time for the water to get hot. The shower wasn't that clean to be a new property.
Our room was HORRIBLE. Walked in & saw 2 bags full of 2 day old fast food trash, used soap & clumps of hair in the shower & the room smelled like someone had been cooking curry in there non stop. We had a suite w/stove, fridge, microwave that someone DEFINITELY could’ve done some serious cooking in. It was nauseating. Told the staff & all they did was say sorry and brought us room spray to “use a few times” then wanted it back right then. We went out a few hours later & I guess they went up and tried to clean, the lady told me she smelled it too & it was horrible & she “tried using freshener but it didn’t do much” they offered another room but there wasn’t another king suite, we declined because it was clear they were going to make no effort to refund so we didn’t want a room less than we paid w/o comp for the difference. Staff seemed to have “I got caught” remorse. They weren’t rude they just didn’t do shit to fix the issue & looked at a loss with what to do. One told to me we weren’t the only ones to complain tonight & indicated they were aware they were having issues w/their cleaning staff. We got a chance to see them & they looked very odd randomly walking around in & out of rooms with what looked like extra housekeeping stuff. They didn’t look like they knew/cared what they were doing, had a kid with them, & looked sloppy like they just rolled out of bed. I want a follow-up from someone & I honestly think this warrants serious consideration for a refund. I have pictures.
Very disappointed. The Room was unclean. The bedding had hair. The walls, curtains, floor shower all dirty. The Manager came to change the sheets however with no apology. Barely had toilet paper on the toilet paper holder. The service was horrible. Once we complained the Front Desk Clerk did not want to speak or answer any questions. Worst experience we ever had from a Hotel. Definitely wasn't worth the money and will not be using this service again.
It’s new - they were training a new person- called down to get a shuttle was told ok - get down at the appointed time and they had not called
I like the close proximity to Choctaw and on demand shuttle service. It was actually better than having to park at the casino. The staff was courteous and the rooms where modern, clean and spacious. Lobby has 60/70s décor and the hallways were bright and light, etc.. I would book again.
The room was fantastic and the staff is professional and accommodating.
While the property was nice and updated with a modern twist, everything was overlooked from a few things that happened on our stay. The receptionists kid was swinging in the egg chair and the whole time I was trying to check in she had to keep telling him “stop, you’re going to break the chair”. The most disappointing was the breakfast. I walked down 10 minutes ‘til 9 (thank goodness) to find there was nothing left for breakfast. My mom came down right after me and started to make a waffle...well it had been unplugged because breakfast ended AT 9!!!!! All the receptionist that was shutting it down could say is “sorry, it’s my job to shut down at 9”. That is insane. I have stayed at competitor hotels for way less cost and breakfast is always open until 10. We weren’t the only hotel guests that came down upset to find that the breakfast bar had been shut down. We sat there and drank our coffee to watch multiple families come down to find breakfast closed. Management needs to fix this. Your going to lose ALOT of guests coming back to your hotel. On top of that....there was a “cop stop” on the road leading from the casino to the hotel. Five cops with cones on the road pulling people over for no reason! I’m sure they were checking for DWI drivers, but I can’t believe they are pulling over EVERY car that comes down that road leading to the hotel. Don’t stay here. Not worth all the trouble and $$$$. You can get a better hotel with nicer amenities for less $$.
Customer service more friendliness didn't let us know about wifi password didn't let us know what time was breakfast. Usually other hotels are more welcoming and informative. Cleaning lady says breakfast usually shuts at 930 but it was 910 and it was close.
PROS: It’s clean. Free internet. DirectTV. Room is big and modern. Cons: Could use some more parking. Can’t close the curtains in my room to block out the light.
Just one thing - The romanatic sweet should always have a microwave there was nothing
The idea behind this hotel is beautiful, but im not satisfied with this visit. This is a fairly new hotel. The first time I stayed here the price was good, but the housekeeping was horrible. So this visit I noticed the price was higher because they now serve breakfast. Well that was basically a joke. For $20 extra you get Activia yogurt, old bananas,bread, or waffles that have watery batter so they do not cook properly. Unfortunately this hotel is a beautiful disaster, and now that breakfast has been added its not worth the price.
Very quiet, clean rooms, no hassle check in, fantastic rate. I highly recommend this hotel and will definitely be back again soon!!!
Very clean and well appointed.. ......... . . .
You can tell they just finished building, as there are a lot of finishing touches that haven't been done yet. For instance, we had a TV mount in the bathroom, but no TV. Cords hanging down from the main TV. Microwave & stove but no refrigerator (coming soon maybe?). With all that said, it was much less than staying at Choctaw and there's a free shuttle (run by Choctaw - call them for a pick up). I had read someone post a review about train noise, so we got a room on the 3rd floor, back side of the hotel. Didn't hear a thing all night. Overall, would definitely stay here again.
Super nice, clean, and new. Offers a shuttle to the casino’
Hy-Lo Hotel places you within a 15-minute drive of Durant Country Club and Three Valley Museum. This 49-room hotel welcomes guests with free breakfast and conveniences like a 24-hour fitness center and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 9:30 AM.
All 49 soundproofed rooms provide coffee makers and free local calls. Guests can stay connected with free WiFi and wired Internet.
Guests of Hy-Lo Hotel enjoy features like a 24-hour fitness center, free WiFi in public areas, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. This smoke-free hotel also has an ATM.
Free breakfast. Great lobby and staff. The shower inside our room looked very unclean and that the hotel was more a motel that had been around for years as opposed to just 1.
Great price and location! 24/7 shuttle was a plus too
Dear Guest, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Hy-Lo Hotel Customer Care Team
Clean, Safe and calm! Clean, Safe and calm! Clean, Safe and calm!
Dear Guest, Thank you for taking the time to review your most recent stay. We hope that you experienced a most pleasant and enjoyable stay with us. It’s a great pleasure to see your star rating! If there is any additional feedback you would like to share, please do not hesitate to contact us Best Regards, Hy-Lo Hotel Customer Care Team
Like- the property is brand new and just opened. Really quiet and good price. The property is family owned and they were nice. Dislike- it takes a long time for the water to get hot. The shower wasn't that clean to be a new property.
Dear Guest, Our maintenance and housekeeping teams have been alerted to your comments and they will ensure that the issues highlighted will be addressed. We hope that you will give us another chance to impress you during your next visit to this area. Best Regards, Hy-Lo Hotel Customer Care Team
Our room was HORRIBLE. Walked in & saw 2 bags full of 2 day old fast food trash, used soap & clumps of hair in the shower & the room smelled like someone had been cooking curry in there non stop. We had a suite w/stove, fridge, microwave that someone DEFINITELY could’ve done some serious cooking in. It was nauseating. Told the staff & all they did was say sorry and brought us room spray to “use a few times” then wanted it back right then. We went out a few hours later & I guess they went up and tried to clean, the lady told me she smelled it too & it was horrible & she “tried using freshener but it didn’t do much” they offered another room but there wasn’t another king suite, we declined because it was clear they were going to make no effort to refund so we didn’t want a room less than we paid w/o comp for the difference. Staff seemed to have “I got caught” remorse. They weren’t rude they just didn’t do shit to fix the issue & looked at a loss with what to do. One told to me we weren’t the only ones to complain tonight & indicated they were aware they were having issues w/their cleaning staff. We got a chance to see them & they looked very odd randomly walking around in & out of rooms with what looked like extra housekeeping stuff. They didn’t look like they knew/cared what they were doing, had a kid with them, & looked sloppy like they just rolled out of bed. I want a follow-up from someone & I honestly think this warrants serious consideration for a refund. I have pictures.
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
Very disappointed. The Room was unclean. The bedding had hair. The walls, curtains, floor shower all dirty. The Manager came to change the sheets however with no apology. Barely had toilet paper on the toilet paper holder. The service was horrible. Once we complained the Front Desk Clerk did not want to speak or answer any questions. Worst experience we ever had from a Hotel. Definitely wasn't worth the money and will not be using this service again.
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.
It’s new - they were training a new person- called down to get a shuttle was told ok - get down at the appointed time and they had not called
Dear Guest, We are very sorry to hear that you didn't love your recent stay with us. Our management team have been alerted to your comments about our property and they will ensure that improvements occur as a result. We hope that you will give us another chance to impress you during your next visit to this area. Best Regards, Hy-Lo Hotel Customer Care Team
I like the close proximity to Choctaw and on demand shuttle service. It was actually better than having to park at the casino. The staff was courteous and the rooms where modern, clean and spacious. Lobby has 60/70s décor and the hallways were bright and light, etc.. I would book again.
Dear Lisa, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!
The room was fantastic and the staff is professional and accommodating.
Dear Guest, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us. Please come and stay with us again - We'll still be here ready to greet you!
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Dear Guest, We are very sorry to discover that you were so disappointed with your room, and in particular with the cleanliness of it. We apologize for all of our short-comings, and we will ensure that our housekeeping team are fully briefed on your comments. We will ensure that higher standards are consistently maintained in the future. We would love the opportunity to be your host again, and to provide you with a better experience in the future. Best Regards, Hy-Lo Hotel Customer Care Team