Room, 1 King Bed, Non Smoking
from $127
Holiday Inn Express San Francisco Airport South
3.0 out of 5.0
3.6
out of 5
Average Guest Review
See all 123 reviews
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Recent guest reviews
Friendly staff, good breakfast, especially the cheese omelets, shuttle to airport, convenient location
While this is a very typical Holiday Inn, this particular facility went above and beyond in offering some thoughtful amenities--twenty-four your coffee, bowls of fruit in the lobby, extra toiletries in the room. Little touches that added to the expected experience. Only thing I didn't love was that room service came from an adjacent restaurant that only took cash or credit and didn't allow for putting the bill on the room charge. But a small inconvenience where many Holiday Inns at this level don't even offer room service.
Nice clean hotel close to the airport and the city.
Convenient to airport, but kind of a dump. Dirty carpet everywhere. The place is in need of some serious cosmetic upgrades.
Excellent! Great location, new building, clean. I recommend it.
Very nice and clean hotel with great hot and cold breakfast. We booked king bed bay view room but they were out of King size bed room so we got upgraded to queen size executive suite room which is a plus for letting our baby sleeping inside the room while we could still enjoy the chat in sitting area. Highly recommended with good price
The hotel room was fine and provided the beds for us to sleep. Bathroom small and not friendly for a mom with two young children. The Lobby was awful sliding doors on both ends made for a cold wind tunnel. Housekeeping staff and front desk were friendly people.
It was a very nice and clean hotel. Breakfast was good too. It was close to our car rental.
I prepaid with you, but the hotel charged me again usd335.86 from my credit card without my sign. Once my bank called me. I went to check with the reception. She said it was a mistake. The money will be returned when I check out. But I still have not received the refound. Could you please help to get my money back from the hotel? Thank you! Vicky
Wi--fi was terrible and is really important to me. Every time I asked the staff I got a different answer. Not sure if they just lis or refused to admit they did not know. I will not be staying here again.
Hotel was clean. Very close to SFO. Courteous and very helpful staff.
I flew into San Francisco to visit my daughter who lives in Burlingame, which is about 3 miles south of the airport, where the hotel is and which turned out to be just right across the freeway from where my daughter lives. How much more perfect can it get? My room over looked the bay and it was a beautiful sight, the room was perfect, the staff were all so nice and it was nice to see their smiling face each morning as I passed by. The breakfast was a welcomed sight to see every morning before starting out my day. I would be the first to tell anyone who was thinking of staying there that my new choice when visiting my daughter will always be The Holiday Inn Express Burlingame.
Nice view, front desk was very professional and personable. Clean, feels safe, balcony was nice, would come back and stay again. Thank you
Staff was okay, room was fine. Overpriced for what it is
Good location great value Hotel was clean and staff was friendly little farther from downtown San Francisco than expected.
Our stay was fantastic. Very caring and friendly employees
Clean & comfortable hotel with friendly staff and yes, the breakfast is delicious! Healthy choices to bacon , eggs, biscuits and gravy, amazing hot cinnamon rolls.... Perfect! Stayed here 5 nights and slept like a baby every time. Will stay here again.
Convienent and quick transport to and from SFO. BART close by and great rooms. The free breakfast is great and saves you some money on a meal. Will always book here due to its proximity to the airport which takes about 5 minutes and you never have to get on the freeway. The staff and room are great.
We reserved a room at the San Fransisco Airport location. Signed in with our 2 and 5 year old at 10 pm after a long day of travel and took our room. Turns out we were in the Airport North location and the Airport South Location was where we had reserved. It took hours to get through to someone with an answer, and the answer was to call back on Monday. When I did, they refused to refund the room we didn't use. I will never book at this chain again and I will never book with the online travel service again.
Hallway smelled like a water treatment plant and the hallway carpeting was dirty. Lighting in the room was poor. Bedding was old but the pillows were comfortable.
Guest reviews for Holiday Inn Express San Francisco Airport South
clean and convenient; good restaurant adjacent
Everyone
Friendly staff, good breakfast, especially the cheese omelets, shuttle to airport, convenient location
surprisingly upgraded.
Everyone
While this is a very typical Holiday Inn, this particular facility went above and beyond in offering some thoughtful amenities--twenty-four your coffee, bowls of fruit in the lobby, extra toiletries in the room. Little touches that added to the expected experience. Only thing I didn't love was that room service came from an adjacent restaurant that only took cash or credit and didn't allow for putting the bill on the room charge. But a small inconvenience where many Holiday Inns at this level don't even offer room service.
Review comment
Guest Service responded on Jun 2, 2017
Thank you for your great review and rating of the hotel. We look forward to your next visit.
Everyone
Nice clean hotel close to the airport and the city.
mediocrity
Everyone
Convenient to airport, but kind of a dump. Dirty carpet everywhere. The place is in need of some serious cosmetic upgrades.
Review comment
taylor responded on Aug 29, 2016
Dear Anonymous, Dear A verified Traveller, Thank You for your feedback in regards to your most recent stay wirh us. Please let us know what we can do to ensure your next stay is a 10 out of 10 experience, Thank You and safe travels.
Everyone
Excellent! Great location, new building, clean. I recommend it.
comfortable stay
Families
Very nice and clean hotel with great hot and cold breakfast. We booked king bed bay view room but they were out of King size bed room so we got upgraded to queen size executive suite room which is a plus for letting our baby sleeping inside the room while we could still enjoy the chat in sitting area. Highly recommended with good price
holiday stay
Families
The hotel room was fine and provided the beds for us to sleep. Bathroom small and not friendly for a mom with two young children. The Lobby was awful sliding doors on both ends made for a cold wind tunnel. Housekeeping staff and front desk were friendly people.
wonderful family vacation
Families
It was a very nice and clean hotel. Breakfast was good too. It was close to our car rental.
i prepaid with you, but they charged me again when i checked in.
Couples
I prepaid with you, but the hotel charged me again usd335.86 from my credit card without my sign. Once my bank called me. I went to check with the reception. She said it was a mistake. The money will be returned when I check out. But I still have not received the refound. Could you please help to get my money back from the hotel? Thank you! Vicky
terrible wi-fi and lousy customer service
BusinessTravelers
Wi--fi was terrible and is really important to me. Every time I asked the staff I got a different answer. Not sure if they just lis or refused to admit they did not know. I will not be staying here again.
Hello, thank you for giving us a great score. We are glad you found the staff friendly, the breakfast good, having a shuttle to the airport and the convenience of our location. We look forward to your next visit.