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Crowne Plaza San Francisco Airport

3.5 out of 5.0

Recent guest reviews

There was construction; so your GPS won't get you there. So we went to the airport to return the car early instead and then took the hotel shuttle. It was a long wait for the shuttle and the evening driver was a bit rude. The morning driver was excellent though. The hotel is quite dated. The room appears clean.

Wanted to stay at a convenient place near the airport. Crowne Plaza made it easy with a smooth checkin, clean room and quality amenities.

The room is old like back to the 90's. Very similar to hotel 6 or so. The heater keeps making horrible noise at night because it is so old. The staff is very unfriendly. No one smiles. The front rushed you when you want to know the directions. The concierge person ignored you when you asked for help, belittlling other companies services. Very unprofessional to say the least.

Nice experience except some trouble getting there due to construction

Nice hotel by the SF airport. Room was both really nice and clean with a bunch of complimentary toiletries that arent customary at hotels. The hotel as a whole was very clean, especially with construction going on at the time. Had a nice gym with a good amount of equipment. Indoor pool and hot tub area didnt look the best but granted I didnt use it. Hotel staff was both friendly and helpful and allowed me to check in over 4 hours early. Recommended.

Walking distance to bay and to Burlingame town center. Large, clean rooms, reliable shuttle to airport.

All around great for the money.Location is perfect for me.

Staff was extremely friendly. The front desk was helpful to navigate our transportation to and from San Francisco.

Location and front desk staff are great. Perfect if you're not looking for anything fancy and if you're on a budget.

The room was really small. It had your basic accommodations. It was nice to be close to the bart station. They do charge 20 too park. If you plan to go down to San Fran on Bart that will cost you 18.00 for a party of 3. They do have a restaurant inside but we didn't eat there. The house keepers were very friendly, but the man in the snack shop was rude. He had his headphones on and when we ask him a few questions he acted like we were bothering him. The front desk staff was nice and reccomed a few things for us.

Needs major overhaul to meet current traveler standards. Waaaayyyyy outdated.

Airport shuttle was a great service. Centrally located for all of our travel needs. Hotel breakfast buffet was good and reasonably priced.

very very clean,comfortable and convenient. the staff is very friendly. i like their smile. a good option for business trip. shuttle bus.......

There are certain factors out of the hotel's control such as location and area construction. The hotel's location is right off the freeway which makes the ongoing traffic noise a nuisance. You would think they would try and make up for this by having comfortable accommodations but such was not the case. We stayed in a double room, the beds were small and uncomfortable and the bedding was subpar. Even less appealing was the $20 daily parking fee for hotel guests. Although we were trying to save money and stay at a more affordable hotel, it was not worth risking a few good nights of sleep!

Gross. Not worth 200. I could have drove 15mins and had a much better sleep.

Nice. Close to the airport. Everything was clean and up to standard.

I book hotel in a month advance, with 3 peoples 2 adults and a 9 years old kid. At time I checking in, I'm is the last one according to the hotel staff. They give us in the small room with King bed for 3 people. I requested changed room they said all room are sold out. They will put additional bed for us, but all the furniture put in the corner and the bed barely make in the little spot, and no more room to walk to window or using the table desk. They did change us to new room next day. On the check out date vallet parking terrible. We are standing outside waiting 15 minutes but no attendants out sides. I went in the front desk complaint and find out they're all in side hotel talking and playing. I' m not a racist but almost the whole hotel staff are Philippines people and one and only one manager guy are white.

There was some digging going on on the highway through the night. I requested for a room on the other side. It was denied. Had a sleepless night. Bad overall

If you don't need any sleep, this hotel is for you. A/C units are old in the wall units and not maintained well. Mine motored on and off and made strange noises all night long. The maids start as early as they can cleaning and vacuuming the room next to, across from, and above and below you. You WILL wake up, as the soundproofing in these small rooms is not good. In the bathroom, ceramic on sink counter as well as tub/ shower, has gouges out of them which were shoddily repaired with some kind of caulkin putty. The grout and tile have seen better days, probably in the 90's. Ask to not be put in a room above the garage entrance, as there are neon lights that shine in through the edges of the plastic, fireproof curtains on the usual sliding glide rail with accompanying plastic pull wands. Tacky, yes. But you'll love them for the way they never really block the light from coming in around the edges and where you TRY to close them but can't. Really, any of the like of the Holiday Inn Express or La Quinta Motels are better than this.

Was in town on business and needed a room that was close to the airport, inexpensive but not "cheap". My room was clean, comfortable and just what I wanted. The attached restaurant has great food, service and atmosphere.

1177 Airport Blvd Burlingame CA

Crowne Plaza San Francisco Airport places you within 2 miles (3 km) of Bayfront Park and Burlingame Museum of PEZ Memorabilia. This 3.5-star hotel has 309 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. It's near the airport and also close to Coyote Point Park and Poplar Creek Golf Course.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 309 air-conditioned rooms provide coffee makers, phones, and ironing boards. 37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Desks are also standard.


Property features

At Crowne Plaza San Francisco Airport, guests enjoy features like an indoor pool, a fitness center, and a spa tub. Parking is USD 20 per night (USD 24.00 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, Non Smoking

Twin 1 | Twin 2 | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Crowne Plaza San Francisco Airport

Everyone (19) Couples (39) Business (43) Family (29) Other (22) Friends (8)
3

not great

Everyone

There was construction; so your GPS won't get you there. So we went to the airport to return the car early instead and then took the hotel shuttle. It was a long wait for the shuttle and the evening driver was a bit rude. The morning driver was excellent though. The hotel is quite dated. The room appears clean.

By on Apr 10, 2017

Review comment responded on Apr 14, 2017

Thank you for sharing your comments. We are sorry you experienced difficulty due to roadwork and the shuttle driver's attitude. We hope you give us another chance to excel in serving you.

5

nice hotel close to sfo

Everyone

Wanted to stay at a convenient place near the airport. Crowne Plaza made it easy with a smooth checkin, clean room and quality amenities.

By on Feb 27, 2017

Review comment responded on Mar 1, 2017

Thank you for commenting on your recent stay at our hotel. We are glad to hear your check-in and room was satisfying to you. Thank you for staying with us!

2

unfriendly staff from front desk to concierge.

Everyone

The room is old like back to the 90's. Very similar to hotel 6 or so. The heater keeps making horrible noise at night because it is so old. The staff is very unfriendly. No one smiles. The front rushed you when you want to know the directions. The concierge person ignored you when you asked for help, belittlling other companies services. Very unprofessional to say the least.

By on Feb 27, 2017

Review comment responded on Mar 1, 2017

We are sorry you did not have a satisfactory experience at our hotel. Your comments will be taken in consideration as we work on improving the friendliness of our staff.

4
Everyone

Nice experience except some trouble getting there due to construction

By on Jan 30, 2017

Review comment responded on Feb 1, 2017

We requested Caltrans to add Crowne Plaza name to their directional sign to make it easier to get to our hotel. Thank you for staying with us.

5

good hotel by the airport

Everyone

Nice hotel by the SF airport. Room was both really nice and clean with a bunch of complimentary toiletries that arent customary at hotels. The hotel as a whole was very clean, especially with construction going on at the time. Had a nice gym with a good amount of equipment. Indoor pool and hot tub area didnt look the best but granted I didnt use it. Hotel staff was both friendly and helpful and allowed me to check in over 4 hours early. Recommended.

By on Jan 16, 2017

Review comment responded on Jan 20, 2017

We are glad to hear you had a pleasant stay with us. Our staff appreciates hearing about their friendly and helpful service. We hope to have another opportunity to serve you when your travels bring you to this area. Thank you!

5

very convenient location for airport

Everyone

Walking distance to bay and to Burlingame town center. Large, clean rooms, reliable shuttle to airport.

By on Nov 18, 2016

Review comment responded on Nov 21, 2016

We are glad to hear you enjoyed our location near the Bay and Burlingame town center. Thank you for choosing to stay with us and we hope to see you again!

5

great location for me.

Everyone

All around great for the money.Location is perfect for me.

By on Nov 14, 2016

4
Everyone

Staff was extremely friendly. The front desk was helpful to navigate our transportation to and from San Francisco.

By on Oct 8, 2016

Review comment responded on Oct 9, 2016

Your comments were greatly appreciated by our staff. We hope you had a pleasant stay and enjoyed your visit to San Francisco. Thank you!

3

good hotel close to sfo and downtown burlingame

Everyone

Location and front desk staff are great. Perfect if you're not looking for anything fancy and if you're on a budget.

By , from Chicago on Jul 27, 2016

Review comment responded on Jan 1, 1970

We sincerely apologize for the type of service you experienced in our restaurant. Our restaurant manager has been made aware of your comment and discussed it with his staff. Thank you for staying with us.

4

small rooms

Everyone

The room was really small. It had your basic accommodations. It was nice to be close to the bart station. They do charge 20 too park. If you plan to go down to San Fran on Bart that will cost you 18.00 for a party of 3. They do have a restaurant inside but we didn't eat there. The house keepers were very friendly, but the man in the snack shop was rude. He had his headphones on and when we ask him a few questions he acted like we were bothering him. The front desk staff was nice and reccomed a few things for us.

By , from valencia, ca on Jul 12, 2016

Review comment responded on Jul 18, 2016

Thank you very much for taking the time to write your comments. I have discussed your comment regarding the employee in the gift shop with the shop owner. She was very disappointed to read about the type of service he provided and has counseled him so that it will not happen again. Thank you for staying with us.