2/10 Terrible
Jad
Apr 27, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I rate this hotel no more than 1 star . I booked 2 rooms for me and my family for 2 nights and 1 car for parking. First of all after the first night, they didn’t clean the rooms and didn’t change even the towels in my rooms . I tried to communicate with the lady that was cleaning the rooms in my floor and she didn’t understand what I was talking bcz she and the other staff that cleanung the rooms don’t speak English but Spanish. At the second night the fire alarm turned on and we have to leave our rooms for a fire alarm and we were waiting for the lobby for almost 45 minutes without any updates about the fire and the staff didn’t tell us or the other people waiting in the lobby that the alert is over and we supposed to know that by our self. In addition the worst happened when the toilet didn’t flush and water start going up and floods the bath room with a bad smill and when i called the receptionist, they send a lady after about 45 minutes to deal with toilet.There was no coffee or any drinks in the weekend for no reason.
The reception kept calling me about how many cars I have every night while I told them obviously 2 times that I have only 1 car.
I’m very disappointed from the hotel and the service and I would not visit this horrible hotel again and don’t recommend it to anyone. Shame in you for a service and facilities like this. It’s not worth the money I paid
Jad
Stayed 2 nights in Apr 2025