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Crowne Plaza San Francisco Airport

3.5 out of 5.0

Recent guest reviews

Nice clean hotel. Very comfortable. Loved the indoor pool for my four year old.

Nice hotel. Close to airport. Had airport shuttle which was convenient

Stayed here before an early flight out of SFO the next morning. Great, clean hotel with attentive staff in the bar and at the registration desk. Took the shuttle to the airport the following morning. My husband inadvertently took the wrong suitcase off the shuttle and we checked it on our flight. The staff was absolutely terrific about connecting us with the gentleman whose bag we had mistakenly brought home and with getting our bag to UPS to ship back to us. It was totally our error, but they never acted as though we were inconveniencing them, even though we clearly were. I would stay here again anytime.

Hotel is in the shadow of the airport but you cannot hear it. Great place to stay in SF.

We had a terrible time trying to find the entrance to the hotel which we could clearly see from the freeway. There was a really poorly executed detour so it took us an additional half hour just to get into the parking lot. We were charged $50.00 in advance on our credit card and are waiting for the refund since we didn't charge anything to the room. This is a wait and see.

There was construction; so your GPS won't get you there. So we went to the airport to return the car early instead and then took the hotel shuttle. It was a long wait for the shuttle and the evening driver was a bit rude. The morning driver was excellent though. The hotel is quite dated. The room appears clean.

Wanted to stay at a convenient place near the airport. Crowne Plaza made it easy with a smooth checkin, clean room and quality amenities.

The room is old like back to the 90's. Very similar to hotel 6 or so. The heater keeps making horrible noise at night because it is so old. The staff is very unfriendly. No one smiles. The front rushed you when you want to know the directions. The concierge person ignored you when you asked for help, belittlling other companies services. Very unprofessional to say the least.

Nice experience except some trouble getting there due to construction

Nice hotel by the SF airport. Room was both really nice and clean with a bunch of complimentary toiletries that arent customary at hotels. The hotel as a whole was very clean, especially with construction going on at the time. Had a nice gym with a good amount of equipment. Indoor pool and hot tub area didnt look the best but granted I didnt use it. Hotel staff was both friendly and helpful and allowed me to check in over 4 hours early. Recommended.

Walking distance to bay and to Burlingame town center. Large, clean rooms, reliable shuttle to airport.

All around great for the money.Location is perfect for me.

Staff was extremely friendly. The front desk was helpful to navigate our transportation to and from San Francisco.

Location and front desk staff are great. Perfect if you're not looking for anything fancy and if you're on a budget.

The room was really small. It had your basic accommodations. It was nice to be close to the bart station. They do charge 20 too park. If you plan to go down to San Fran on Bart that will cost you 18.00 for a party of 3. They do have a restaurant inside but we didn't eat there. The house keepers were very friendly, but the man in the snack shop was rude. He had his headphones on and when we ask him a few questions he acted like we were bothering him. The front desk staff was nice and reccomed a few things for us.

Needs major overhaul to meet current traveler standards. Waaaayyyyy outdated.

Airport shuttle was a great service. Centrally located for all of our travel needs. Hotel breakfast buffet was good and reasonably priced.

very very clean,comfortable and convenient. the staff is very friendly. i like their smile. a good option for business trip. shuttle bus.......

There are certain factors out of the hotel's control such as location and area construction. The hotel's location is right off the freeway which makes the ongoing traffic noise a nuisance. You would think they would try and make up for this by having comfortable accommodations but such was not the case. We stayed in a double room, the beds were small and uncomfortable and the bedding was subpar. Even less appealing was the $20 daily parking fee for hotel guests. Although we were trying to save money and stay at a more affordable hotel, it was not worth risking a few good nights of sleep!

Gross. Not worth 200. I could have drove 15mins and had a much better sleep.

Room options

Standard Room, Non Smoking

Queen 1 | Full 2 | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Crowne Plaza San Francisco Airport

Everyone (24) Couples (39) Business (43) Family (29) Other (22) Friends (8)
4

nice hotel and i door pool

Everyone

Nice clean hotel. Very comfortable. Loved the indoor pool for my four year old.

By on Sep 5, 2017

4
Everyone

Nice hotel. Close to airport. Had airport shuttle which was convenient

By , from apache junction, az on Aug 23, 2017

5

close to sfo - great staff

Everyone

Stayed here before an early flight out of SFO the next morning. Great, clean hotel with attentive staff in the bar and at the registration desk. Took the shuttle to the airport the following morning. My husband inadvertently took the wrong suitcase off the shuttle and we checked it on our flight. The staff was absolutely terrific about connecting us with the gentleman whose bag we had mistakenly brought home and with getting our bag to UPS to ship back to us. It was totally our error, but they never acted as though we were inconveniencing them, even though we clearly were. I would stay here again anytime.

By , from Midwest USA on Aug 13, 2017

4
Everyone

Hotel is in the shadow of the airport but you cannot hear it. Great place to stay in SF.

By on Jul 9, 2017

5

driving detours

Everyone

We had a terrible time trying to find the entrance to the hotel which we could clearly see from the freeway. There was a really poorly executed detour so it took us an additional half hour just to get into the parking lot. We were charged $50.00 in advance on our credit card and are waiting for the refund since we didn't charge anything to the room. This is a wait and see.

By , from Michigan on May 15, 2017

Review comment responded on May 29, 2017

Thank you for your feedback. We're happy to hear that you enjoyed your stay overall, but understand your frustration with the surrounding area road work. This should be completed by the end of summer. As for the $50, this was not a charge but an authorization for incidentals. Assuming you did not charge any incidentals to your room, it was released at check out. It can take 3 to 7 business days for your bank to return the funds to your account, depending on your financial institution. Please contact us directly with any additional questions about this.

3

not great

Everyone

There was construction; so your GPS won't get you there. So we went to the airport to return the car early instead and then took the hotel shuttle. It was a long wait for the shuttle and the evening driver was a bit rude. The morning driver was excellent though. The hotel is quite dated. The room appears clean.

By on Apr 10, 2017

Review comment responded on Apr 14, 2017

Thank you for sharing your comments. We are sorry you experienced difficulty due to roadwork and the shuttle driver's attitude. We hope you give us another chance to excel in serving you.

5

nice hotel close to sfo

Everyone

Wanted to stay at a convenient place near the airport. Crowne Plaza made it easy with a smooth checkin, clean room and quality amenities.

By on Feb 27, 2017

Review comment responded on Mar 1, 2017

Thank you for commenting on your recent stay at our hotel. We are glad to hear your check-in and room was satisfying to you. Thank you for staying with us!

2

unfriendly staff from front desk to concierge.

Everyone

The room is old like back to the 90's. Very similar to hotel 6 or so. The heater keeps making horrible noise at night because it is so old. The staff is very unfriendly. No one smiles. The front rushed you when you want to know the directions. The concierge person ignored you when you asked for help, belittlling other companies services. Very unprofessional to say the least.

By on Feb 27, 2017

Review comment responded on Mar 1, 2017

We are sorry you did not have a satisfactory experience at our hotel. Your comments will be taken in consideration as we work on improving the friendliness of our staff.

4
Everyone

Nice experience except some trouble getting there due to construction

By on Jan 30, 2017

Review comment responded on Feb 1, 2017

We requested Caltrans to add Crowne Plaza name to their directional sign to make it easier to get to our hotel. Thank you for staying with us.

5

good hotel by the airport

Everyone

Nice hotel by the SF airport. Room was both really nice and clean with a bunch of complimentary toiletries that arent customary at hotels. The hotel as a whole was very clean, especially with construction going on at the time. Had a nice gym with a good amount of equipment. Indoor pool and hot tub area didnt look the best but granted I didnt use it. Hotel staff was both friendly and helpful and allowed me to check in over 4 hours early. Recommended.

By on Jan 16, 2017

Review comment responded on Jan 20, 2017

We are glad to hear you had a pleasant stay with us. Our staff appreciates hearing about their friendly and helpful service. We hope to have another opportunity to serve you when your travels bring you to this area. Thank you!