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Crowne Plaza San Francisco Airport

3.5 out of 5.0

Recent guest reviews

I got food from restaurant at hotel and my kid went to pick up a food and pay CASH but later I found out they charge my credit card again I explain to hotel staff and did not fixed $60.00 DOLLAR and I got bed bug bite all over my body never go back there again

We just came back from a ski trip and needed help unloading the car. Asked for a bellman to help. Ivan brought us a cart and then just stood there and watched as we (2 woman and a child) struggled to take everything out, then walked away. The cart couldnt fit in the elevator and he passed us in the hall again ignoring us struggling. When approached, he had an attitude. Front desk team was equally unhelpful. Hotel facilities are fine but management and service was dismal! made for a very unpleasant stay. Choose another airport hotel!

Parking was $24 a night which was not disclosed when the room was booked (no-refundable). So take the room price and add $24.

We were able to have a pleasant dinner in the hotel restaurant. Early morning call; shuttle to the airport on time and VERY comfortable. We do not have one negative thing to say.

Great location, convenient shuttle and public transportation. Very nice staff and room was very quiet and comfortable. No stress just nice. Will go back!

Spotlessly clean, friendly and informative staff, complimentary airport shuttle.

Nice clean hotel. Very comfortable. Loved the indoor pool for my four year old.

Nice hotel. Close to airport. Had airport shuttle which was convenient

Stayed here before an early flight out of SFO the next morning. Great, clean hotel with attentive staff in the bar and at the registration desk. Took the shuttle to the airport the following morning. My husband inadvertently took the wrong suitcase off the shuttle and we checked it on our flight. The staff was absolutely terrific about connecting us with the gentleman whose bag we had mistakenly brought home and with getting our bag to UPS to ship back to us. It was totally our error, but they never acted as though we were inconveniencing them, even though we clearly were. I would stay here again anytime.

Hotel is in the shadow of the airport but you cannot hear it. Great place to stay in SF.

We had a terrible time trying to find the entrance to the hotel which we could clearly see from the freeway. There was a really poorly executed detour so it took us an additional half hour just to get into the parking lot. We were charged $50.00 in advance on our credit card and are waiting for the refund since we didn't charge anything to the room. This is a wait and see.

There was construction; so your GPS won't get you there. So we went to the airport to return the car early instead and then took the hotel shuttle. It was a long wait for the shuttle and the evening driver was a bit rude. The morning driver was excellent though. The hotel is quite dated. The room appears clean.

Wanted to stay at a convenient place near the airport. Crowne Plaza made it easy with a smooth checkin, clean room and quality amenities.

The room is old like back to the 90's. Very similar to hotel 6 or so. The heater keeps making horrible noise at night because it is so old. The staff is very unfriendly. No one smiles. The front rushed you when you want to know the directions. The concierge person ignored you when you asked for help, belittlling other companies services. Very unprofessional to say the least.

Nice experience except some trouble getting there due to construction

Nice hotel by the SF airport. Room was both really nice and clean with a bunch of complimentary toiletries that arent customary at hotels. The hotel as a whole was very clean, especially with construction going on at the time. Had a nice gym with a good amount of equipment. Indoor pool and hot tub area didnt look the best but granted I didnt use it. Hotel staff was both friendly and helpful and allowed me to check in over 4 hours early. Recommended.

Walking distance to bay and to Burlingame town center. Large, clean rooms, reliable shuttle to airport.

All around great for the money.Location is perfect for me.

Staff was extremely friendly. The front desk was helpful to navigate our transportation to and from San Francisco.

Location and front desk staff are great. Perfect if you're not looking for anything fancy and if you're on a budget.

1177 Airport Blvd Burlingame CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Crowne Plaza San Francisco Airport places you within 2 miles (3 km) of Bayfront Park and Burlingame Museum of PEZ Memorabilia. This 3.5-star hotel has 309 guestrooms and offers conveniences like a restaurant, an indoor pool, and free in-room WiFi. It's near the airport and also close to Coyote Point Park and Poplar Creek Golf Course.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 309 air-conditioned rooms provide coffee makers, free newspapers, and safes. 37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include phones, ironing boards, and desks.


Property features

At Crowne Plaza San Francisco Airport, guests enjoy features like an indoor pool, a fitness center, and a spa tub. Parking is USD 23 per night (USD 24.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 15 meeting rooms, and conference space.

Room options

Standard Room, Non Smoking

Full 2 | Queen 1 | Sleeps 4

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Crowne Plaza San Francisco Airport

Everyone (29) Couples (39) Business (43) Family (29) Other (22) Friends (8)
1
Everyone

I got food from restaurant at hotel and my kid went to pick up a food and pay CASH but later I found out they charge my credit card again I explain to hotel staff and did not fixed $60.00 DOLLAR and I got bed bug bite all over my body never go back there again

By , from ca on Jan 24, 2018

Review comment responded on Jan 31, 2018

We are very sorry to hear about your experience. Please contact us so we can be of assistance.

2

most unhelpful, unfriendly hotel staff ever!!!

Everyone

We just came back from a ski trip and needed help unloading the car. Asked for a bellman to help. Ivan brought us a cart and then just stood there and watched as we (2 woman and a child) struggled to take everything out, then walked away. The cart couldnt fit in the elevator and he passed us in the hall again ignoring us struggling. When approached, he had an attitude. Front desk team was equally unhelpful. Hotel facilities are fine but management and service was dismal! made for a very unpleasant stay. Choose another airport hotel!

By on Jan 8, 2018

Review comment responded on Jan 31, 2018

We are sorry for the service you experienced at ou hotel. We have addressed your comments with our valet manager and front office manager. Your comments will definitely help improve our service.

3

parking

Everyone

Parking was $24 a night which was not disclosed when the room was booked (no-refundable). So take the room price and add $24.

By , from Atlanta on Jan 2, 2018

Review comment responded on Jan 31, 2018

We are sorry that you did not see the parking fee when booking your reservation.

5

chose it because it was close to the airport.

Business Travelers

We were able to have a pleasant dinner in the hotel restaurant. Early morning call; shuttle to the airport on time and VERY comfortable. We do not have one negative thing to say.

By , from san Francisco on Dec 25, 2017

5

awesome

Everyone

Great location, convenient shuttle and public transportation. Very nice staff and room was very quiet and comfortable. No stress just nice. Will go back!

By , from canada on Nov 1, 2017

5

perfect for a stay close to sfo

Everyone

Spotlessly clean, friendly and informative staff, complimentary airport shuttle.

By , from Lima, Peru on Sep 19, 2017

4

nice hotel and i door pool

Everyone

Nice clean hotel. Very comfortable. Loved the indoor pool for my four year old.

By on Sep 5, 2017

4
Everyone

Nice hotel. Close to airport. Had airport shuttle which was convenient

By , from apache junction, az on Aug 23, 2017

5

close to sfo - great staff

Everyone

Stayed here before an early flight out of SFO the next morning. Great, clean hotel with attentive staff in the bar and at the registration desk. Took the shuttle to the airport the following morning. My husband inadvertently took the wrong suitcase off the shuttle and we checked it on our flight. The staff was absolutely terrific about connecting us with the gentleman whose bag we had mistakenly brought home and with getting our bag to UPS to ship back to us. It was totally our error, but they never acted as though we were inconveniencing them, even though we clearly were. I would stay here again anytime.

By , from Midwest USA on Aug 13, 2017

4
Everyone

Hotel is in the shadow of the airport but you cannot hear it. Great place to stay in SF.

By on Jul 9, 2017