The rooms were nice, clean and quiet. It was also conveniently located to my venue and restaurants.
They are currently renovating so the hallways and the elevator were very dirty. It did not appear that they vacuumed after each day because little pieces of packing material were all over and the rugs were dirty. Our first room was very dusty and there was mold on the ceiling in the bath. The second room was a bit better, but the phone was disgustingly dirty, the lamp shades were dusty and gross, the comforter was stained, the bathtub was stained, the carpeting and the sofa was stained. We stayed for three nights and each day when we came back after a long day our keys no longer worked so we had to go back down to the desk to get them fixed. The breakfast was good and plentiful with a lot of options and the staff was very nice. Our tv didn’t work and the front desk person came up and fixed it. The location is next to a lot of restaurants and shopping, but the road to get into it was crazy busy and you have to cross three lanes to turn in. I am sure it will be better after the renovations, but if they do not work on their cleaning and maintenance it will not be better. We stayed there a few months ago and it was better and seemed cleaner which was why we stayed again, but I probably will not go back.
Nothing it was horrible carpet, towels, hallways and presentation. Toilet was also broke
every thing was great no complants at all hope to visit soon again it was wonderful thank you
I've stayed at this hotel in the past and it has definitely changed for the worse. I was not greeted when i arrived, I said hello and had to wait for the staff member to finish texting before iwas acknowledged. Got to my room and it was not the multi room suite ihad reserved online. Called the front desk, no answer. . probably because of the headphones she had in. I was exhausted so ishrugged it off and decided to take a nap. The bed was damp, maybe a wet towel i hope. Grabbed a pillow and took a short nap on the couch. Grabbed my bag and went to the front desk to complain, no one was there. Staff member was outside so I decided to leave. Went to a competing hotel down the street and stayed. Called on Monday and spoke to the assistant manager who was very polite and understanding. Eventhough i believe I deserve a refund or voucher I didn't ask for one, honestly wanted to see what they would do. He asked for my name and number so the manager could call me. Fast forward to Friday after never receiving a call from the manager, I called back a bit annoyed now. After being questioned by whoever answered the phone about why ineeded the manager. IWas told she was busy and I was sent to voicemail. I know this was long and rambling I am very disappointed at the level of professionalism and customer service. Outside of that the hotel and room were extremely clean. Happy with the hotel, not so much with the service, except for the assistant manager.
The hotel was close to where we were visiting. Once we got to our room, it was very disappointing. First thing we noticed apon entering our room on tye second floor was the window was fully open with no screens, protection of any kind. The room felt extremely humid, more than it was outside. After closing the window and turning on the air unit, I heard dripping. I found the faucet in the tub/shower was dripping pretty fast. Sadly it would not turn off. I then tried to call the front desk to let them know about the dripping. Sadly, the phone was not working properly and the person at the front desk could not hear me. My family and i had already had a long day and decided to just leave the bathroom door shut so we don't hear the dripping in the night. This ended up making the bathroom so humid all the surfaces were sweaty. We also kept finding grape stems on the floor and in the bed. Unfortunately, we will not be staying at this location in the future.
This hotel is in a great location and the room was very clean. There is a great breakfast provided every morning and drinks and appetizers are provided every evening. Very friendly and helpful staff. I would definitely recommend this hotel for anyone traveling for business or pleasure.
The staff was so friendly, helpful and nice. The hotel was beautiful, and ALL the staff spoke English! The free breakfast Was also, very, very good! I hated to leave, would go back there asap. I know the hotel doesn't have anything to do with it, but the air was so easy to breath.
Arrived at night and front desk staff was very friendly. During the next morning all the staff were friendly and accommodating. Room was very clean and bed was comfortable. Lots of towels and nice bathroom. Breakfast was okay, just what we expected.
The hotel room and bathroom were very clean with a really nice breakfast buffet, we enjoyed our stay.
We were pleasantly surprised with our suite at this hotel. The room was spacious. The staff was friendly, the hotel itself was clean and the rooms were clean and modern. The only thing that would make it better would be larger televisions.
Good: Bedsawesome, Breakfastnice selection, Room layoutcomfortable Bad: Shower heads need to be replaced with newer style, larger. Guest Pool needs to be cleaned...murky water, too many bugs in pool, please use a 'skimmer' each morning of the summer!
Very nice place to stay when your in the area. Super friendly staff, very clean rooms, comfortable beds, free wifi, & a wonderful breakfast! I have nothing remotely negative to say about this hotel. It was a 5 star stay for my wife & I.
The hotel was in a great location. Staff was friendly. The airplanes woke me up a couple times though.
Nice rooms, quiet, and clean. Enjoyable stay. Close to lots of shopping and eating.
Within a short walk of Semmes-Murphey Clinic, Comfort Suites Southaven I-55 is within a mile (2 km) of Southaven Towne Center. This 73-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast.
All 73 soundproofed accommodations feature sitting areas. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
Comfort Suites Southaven I-55 features a fitness center, free WiFi in public areas, and a meeting room. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and free newspapers.
The rooms were nice, clean and quiet. It was also conveniently located to my venue and restaurants.
They are currently renovating so the hallways and the elevator were very dirty. It did not appear that they vacuumed after each day because little pieces of packing material were all over and the rugs were dirty. Our first room was very dusty and there was mold on the ceiling in the bath. The second room was a bit better, but the phone was disgustingly dirty, the lamp shades were dusty and gross, the comforter was stained, the bathtub was stained, the carpeting and the sofa was stained. We stayed for three nights and each day when we came back after a long day our keys no longer worked so we had to go back down to the desk to get them fixed. The breakfast was good and plentiful with a lot of options and the staff was very nice. Our tv didn’t work and the front desk person came up and fixed it. The location is next to a lot of restaurants and shopping, but the road to get into it was crazy busy and you have to cross three lanes to turn in. I am sure it will be better after the renovations, but if they do not work on their cleaning and maintenance it will not be better. We stayed there a few months ago and it was better and seemed cleaner which was why we stayed again, but I probably will not go back.
Please accept our sincere apologies for the many issues you encountered during your recent visit. Please know that these issues regarding cleaning and maintenance will be addressed immediately. It is our hope that you allow us another opportunity in the future to exceed your expectations.
Nothing it was horrible carpet, towels, hallways and presentation. Toilet was also broke
We apologize for the inconvenience with the toilet. We are about to begin a total renovation if the hotel. We hope you will return to stay with us again.
every thing was great no complants at all hope to visit soon again it was wonderful thank you
Thanks so much, we look forward to seeing you again
I've stayed at this hotel in the past and it has definitely changed for the worse. I was not greeted when i arrived, I said hello and had to wait for the staff member to finish texting before iwas acknowledged. Got to my room and it was not the multi room suite ihad reserved online. Called the front desk, no answer. . probably because of the headphones she had in. I was exhausted so ishrugged it off and decided to take a nap. The bed was damp, maybe a wet towel i hope. Grabbed a pillow and took a short nap on the couch. Grabbed my bag and went to the front desk to complain, no one was there. Staff member was outside so I decided to leave. Went to a competing hotel down the street and stayed. Called on Monday and spoke to the assistant manager who was very polite and understanding. Eventhough i believe I deserve a refund or voucher I didn't ask for one, honestly wanted to see what they would do. He asked for my name and number so the manager could call me. Fast forward to Friday after never receiving a call from the manager, I called back a bit annoyed now. After being questioned by whoever answered the phone about why ineeded the manager. IWas told she was busy and I was sent to voicemail. I know this was long and rambling I am very disappointed at the level of professionalism and customer service. Outside of that the hotel and room were extremely clean. Happy with the hotel, not so much with the service, except for the assistant manager.
We very much apologize for the inconveniences you encountered. I understand you have spoken to our GM and these issues have been resolved. We hope you will return to stay with us again and experience how a stay with us should be.
The hotel was close to where we were visiting. Once we got to our room, it was very disappointing. First thing we noticed apon entering our room on tye second floor was the window was fully open with no screens, protection of any kind. The room felt extremely humid, more than it was outside. After closing the window and turning on the air unit, I heard dripping. I found the faucet in the tub/shower was dripping pretty fast. Sadly it would not turn off. I then tried to call the front desk to let them know about the dripping. Sadly, the phone was not working properly and the person at the front desk could not hear me. My family and i had already had a long day and decided to just leave the bathroom door shut so we don't hear the dripping in the night. This ended up making the bathroom so humid all the surfaces were sweaty. We also kept finding grape stems on the floor and in the bed. Unfortunately, we will not be staying at this location in the future.
Please contact us directly to discuss your inconveniences.
Thank you
This hotel is in a great location and the room was very clean. There is a great breakfast provided every morning and drinks and appetizers are provided every evening. Very friendly and helpful staff. I would definitely recommend this hotel for anyone traveling for business or pleasure.
Thanks so much Sherrie, We appreciate you staying with us. We look forward to seeing you again.
The staff was so friendly, helpful and nice. The hotel was beautiful, and ALL the staff spoke English! The free breakfast Was also, very, very good! I hated to leave, would go back there asap. I know the hotel doesn't have anything to do with it, but the air was so easy to breath.
Hello Sue, Thank you so much for your wonderful compliments. We love hearing from our guests and knowing we took great care of you during your stay. Southaven is truly a great little city with so much to offer. We look forward to having you come back and stay with us again.
Arrived at night and front desk staff was very friendly. During the next morning all the staff were friendly and accommodating. Room was very clean and bed was comfortable. Lots of towels and nice bathroom. Breakfast was okay, just what we expected.
Thanks so much Nancy for your compliments. We look forward to having you as our guest again.
Thank you so much for the nice comments on the hotel. We hope to have our renovation complete soon so that you will see our new rooms when you return!