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Hilton Richmond Downtown

4.0 star property

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Photo gallery for Hilton Richmond Downtown

Serves lunch, dinner, and happy hour
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Courtyard
Meeting facility
Indoor pool, open 10:00 AM to 10 PM, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
501 E Broad St, Richmond, VA, 23219
  • Place, Broad Street
    ‪1 min walk‬
  • Place, The National
    ‪2 min walk‬
  • Place, Greater Richmond Convention Center
    ‪3 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

City view

Standard Room, 1 King Bed

8.0 out of 10
Very good
(32 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

City view

Deluxe Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Bathroom shower

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

Bathroom shower

Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Executive Level

Standard Room, 1 King Bed, Executive Level | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Deluxe Room, 1 King Bed with Sofa bed, Executive Level | Living area | 47-inch LCD TV with cable channels, TV, pay movies

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level

City view

Suite, 1 Bedroom, Executive Level

  • City view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Designer toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-in shower)

Bathroom shower

Suite, 1 Bedroom, Accessible (Roll-in shower)

  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing Accessible)

Suite, 1 Bedroom, Accessible (Hearing Accessible) | Living area | 47-inch LCD TV with cable channels, TV, pay movies

Suite, 1 Bedroom, Accessible (Hearing Accessible)

  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

City view

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Designer toiletries, hair dryer, towels, soap

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Executive Level

Standard Room, 2 Queen Beds, Executive Level | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Executive Level

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Executive Level

City view

Deluxe Room, 2 Queen Beds, Executive Level

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bathroom shower

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Richmond

Located in Downtown Richmond, Hilton Richmond Downtown is within a 5-minute walk of Greater Richmond Convention Center and within 15 minutes of other popular attractions like Allianz Amphitheater at Riverfront. This 250-room, 4-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour gym.

What's nearby

  • Broad Street - 1 min walk - 0.0 miles
  • The National - 2 min walk - 0.1 miles
  • Greater Richmond Convention Center - 3 min walk - 0.2 miles
  • Virginia Commonwealth University - 10 min walk - 0.5 miles
  • Altria Theater - 16 min walk - 0.9 miles

Getting around

  • Richmond Main Street Station - 16 min walk
  • Richmond Intl. Airport (RIC) - 16 min drive

Restaurants

  • ‪Pop's Market on Grace - ‬1 min walk
  • ‪Urban Hang Suite - ‬3 min walk
  • ‪Richmond Marriott Hotel Concierge Lounge - ‬2 min walk
  • ‪Fall Line Kitchen & Bar - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Hilton Richmond Downtown

At Hilton Richmond Downtown, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 51 per night. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-out.
47-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include MP3 docks, coffee makers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 51 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 24 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 1885 Cafe & Market
  • Gather & Hem
  • LaGrotta Restaurante

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycle tours
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 9 2026 to February 19 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.00 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 24 per person
  • Valet parking fee: USD 51 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • In-room safe fee: USD 0 per day
  • Rollaway bed fee: USD 10.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Richmond Downtown
Hilton Garden Inn Richmond Downtown
Hilton Garden Inn Richmond Hotel Richmond
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown Richmond
Hilton Richmond Downtown Hotel Richmond

Frequently asked questions

Is a free cancellation option available at Hilton Richmond Downtown?

Hilton Richmond Downtown offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Richmond Downtown?

As of Feb 28, 2026, prices found for a 1-night stay for 2 adults at Hilton Richmond Downtown on Mar 16, 2026 start from 124.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hilton Richmond Downtown?

This hotel is situated in Downtown Richmond, just steps from Broad Street and The National, and within a short walk of John Marshall House. You'll also find Canal Walk and Allianz Amphitheater at Riverfront less than a mile away.

Is there parking available at Hilton Richmond Downtown?

Yes, valet parking is offered for USD 51 per night with in/out privileges. Electric car charging and bicycle parking are also available.

Does Hilton Richmond Downtown include a casino?

No, Hilton Richmond Downtown doesn't have a casino.

Is there an indoor pool at Hilton Richmond Downtown?

Yes, this hotel has an indoor pool. Guests have pool access between 10:00 AM and 10 PM. Note though that pool facilities will be unavailable from February 9 2026 until February 19 2026 (subject to change).

What amenities will couples enjoy at Hilton Richmond Downtown?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 3 restaurants.

Does Hilton Richmond Downtown have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hilton Richmond Downtown have a restaurant that serves breakfast?

Yes, Hilton Richmond Downtown has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hilton Richmond Downtown allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hilton Richmond Downtown for a fee of USD 50 per accommodation, per stay.

Are there connecting rooms at Hilton Richmond Downtown?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hilton Richmond Downtown?

The closest major airport to Hilton Richmond Downtown is Richmond Intl. Airport (RIC), which is 9.8 mi away (16 minutes by car).

Can I book a room with a balcony at Hilton Richmond Downtown?

No, there aren't any guestrooms with balconies at Hilton Richmond Downtown.

Does Hilton Richmond Downtown have a wedding venue?

Take advantage of the wedding venue at Hilton Richmond Downtown if you plan to say "I do" during your trip.

Hilton Richmond Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 553 out of 1001 reviews
Rating 8 - Good. 211 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 73 out of 1001 reviews
Rating 2 - Terrible. 64 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sammie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are exceptionally clean and decor is very nice. Spacious room and business friendly. I will stay here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Bert

Stayed 1 night in Nov 2025

6/10 Okay

Juan

Traveled with family
Liked: Room comfort
Upon check-in we were told the hotel was overbooked and the front desk tried to persuade us to cancel our stay that we had paid months in advance for. We were then told that we would be given a smaller room than what we had reserved and paid for. All of this because we simply booked through a third party. For our inconvenience, we only received complimentary breakfast for one morning of our stay... Not a fun way to start your stay and absolutely not a way to treat guests, especially those who secured their stay months prior. Cleanliness was average, maintenance is needed a few places throughout the hotel, valet parking is very limited, the beds are very comfortable, breakfast was good, location was great.
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very nice!
Stayed 2 nights in Nov 2025

4/10 Poor

Sarah

Disliked: Staff & service
Stayed 2 nights in Nov 2025

4/10 Poor

Cerrianne

Traveled with family
Disliked: Property conditions & facilities
The front desk staff were very friendly at check in. Room service is hard to navigate, and menu for this was inaccessible. We just kind-of asked the staff over the phone if they had certain types of entrees. The shower was broken with low water pressure. Water was then cold or lukewarm. Handle of closet was completely broken. The hotel just looks like it needs some TLC to charge the prices we paid. We ended up leaving after one night because I didn’t want to bathe our kids in the stained, barely working tub. The beds were clean and comfy, though!
Stayed 2 nights in Nov 2025

10/10 Excellent

Natasha

Stayed 1 night in Nov 2025

10/10 Excellent

Valeta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The downtown location was convenient. The hotel room was clean and the staff was courteous and friendly. The restaurants offered a variety of delectable food items.
Stayed 2 nights in Nov 2025

8/10 Good

Patrick

$50 valet parking
Stayed 1 night in Nov 2025

10/10 Excellent

Ashby, big island

Stayed 1 night in Nov 2025

4/10 Poor

Molly

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The room was dirty. There was dust everywhere and the bathroom door was broken.
Dust all over the walls
The bathroom door was crooked and would not shut.
Stayed 1 night in Nov 2025

10/10 Excellent

Caroline

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at gather & hem was delicious and open late for when I got back after a concert!! Staff was so attentive and very helpful. Super nice place to stay. Loved the high ceilings in the rooms.
Stayed 2 nights in Nov 2025

8/10 Good

Harold

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities
Excellent Room!
Stayed 1 night in Oct 2025

10/10 Excellent

Darren

Stayed 1 night in Oct 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Joel

Stayed 2 nights in Oct 2025

8/10 Good

Jonathan, Alexandria

Traveled with partner
Liked: Cleanliness, staff & service
Questionable neighborhood. Spaces in hotel seemed tired. Staff was attentive and upbeat.
Stayed 1 night in Oct 2025

10/10 Excellent

Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good. Shower head wasn’t great.
Stayed 1 night in Oct 2025

10/10 Excellent

Sophia

Stayed 1 night in Sep 2025

10/10 Excellent

Gina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025

6/10 Okay

Derrik

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gym was closed. The room was not exactly clean and
Stayed 2 nights in Oct 2025

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is a well-appointed hotel, perfect for work travel, with onsite bar and restaurant options and valet parking. The only inconvenience was the hotel's Starbucks espresso machine was broken (luckily there was another Starbucks in the hotel directly across the street.)
Stayed 1 night in Sep 2025

6/10 Okay

Louise

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
my room door was broken - the hinge was broken - so it made it very difficult to close my door i had to lift it with both hands, i asked to switch rooms when i called and they asked me to call back to check on rooms. i also asked twice for them to refill my body wash which was empty and they never did. my room was only cleaned once upon asking and still didnt get any refills on soaps
Stayed 4 nights in Oct 2025

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