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Recent guest reviews

Excellent customer service. Outstanding decor. Very attentive and providing support staff.

Unfriendly staff at check in. Not infoemation at At the che k in

Hotel was clean, check in in process was quick and pleasant, valet parking was fast and efficient, very happy

Nice sized room, good location, very comfortable, only downside was there was only valet parking at the hotel, so you have to park in public parking area

Overall experience was excellent. Friendly, efficient staff. Clean. Convenient location.

My room was above a very noisy bus stop. They moved me, no questions asked. Very comfortable bed and fast valet service.

The hotel was awesome but the parking is inconvenient. You have to valet so plan an extra $25 plus tip. Because of that, at check out time, be prepared to wait until 15-20 minutes for your car.

The pictures of this hotel does it no justice the rooms are beautiful with tall ceilings and large windows that actually work.

Hilton has a reputation for excellence but I probably will not choose them again. The staff were very friendly and professional but for the price of the room and the reputation I expected better. The parking situation was ridiculous and room wasn't cleaned like it should have been. Sorry to say I was not overly impressed.

Expensive hotel with nothing included. Had to pay extra for parking and breakfast. Hotel room had stained sheets and empty bottles left in the room from previous occupants. However hotel was in a convenient location and staff was very nice.

Excellent location close to the Capitol and Convention Center; great Breakfast!!

Hilton Richmond, Downtown! You can't beat the door to door, Hilton Shuttle service that operates till 10:00p.m.!

No problems. Our needs were happily met. Staff was pleasant and helpful. Amenities were good. A fun stay

The Richmond Hilton is in a wonderful location in the heart of Richmond and close to the convention center, restaurants and some of the historic museums of the Civil War that make Richmond a draw. Really enjoyed having a hotel shuttle take us to our restaurant and business appointment so that we did not need a cab. Nice, friendly and outgoing staff willing to offer any help at any time.

Friendly staff. Clean and close to attractions. Who could ask for more.

Loved this location! Shuttle service was great. Quality of rooms was super comfortable.

There was no place to park to check in even in front of the hotel. They suggested we pay $23 for valet parking in order to register. There were several spaces but we were denied access to them. We did not want valet parking as when we left we had to leave quickly to be at a certain location at a given time. There was no hot water for a long time on Sunday There jitney service to locations within 2 miles was helpful. We would not stay there again

E Broad St Richmond VA

Hotel highlights

  • Steps from Broad Street and Greater Richmond Convention Center
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Downtown Richmond, Hilton Richmond Downtown is adjacent to Greater Richmond Convention Center and within a mile (2 km) of other popular sights like Altria Theater. This 250-room, 4-star hotel welcomes guests with 3 restaurants, a 24-hour fitness center, and a 24-hour business center.


Dining

Enjoy dining at 1885 Cafe & Market, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

Hilton Richmond Downtown's 250 recently renovated rooms provide refrigerators, coffee makers, and free newspapers. 47-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include safes, phones, and ironing boards.


Property features

Hilton Richmond Downtown offers a 24-hour fitness center, conference space, and a 24-hour business center. Valet parking is available for USD 27 per night, and there's also a free area shuttle. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Room, Business Lounge Access (Executive floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, 2 Queen Beds, Accessible (Hearing accessible)

2 Queen Beds | Sleeps 4

Room, Accessible, Business Lounge Access (Executive floor)

1 King Bed | Sleeps 4

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Richmond Downtown

Everyone (17) Business (9) Couples (14) Family (7) Other (4) Friends (5)
5
Everyone

Excellent customer service. Outstanding decor. Very attentive and providing support staff.

By on Sep 15, 2019

Review comment responded on Sep 18, 2019

Thanks for your visit and feedback. We hope to see you back again soon. John

3
Family

Unfriendly staff at check in. Not infoemation at At the che k in

By on Sep 2, 2019

Review comment responded on Sep 12, 2019

My apologies for your "3" review and unfriendly staff. Please reach out to us to "make it right" for you, or at least know who we can "coach" at the hotel. We typically are very friendly as per our top scores in this category with the brand.

5
Everyone

By on Feb 19, 2019

5
Everyone

Hotel was clean, check in in process was quick and pleasant, valet parking was fast and efficient, very happy

By on Nov 18, 2018

Review comment responded on Dec 11, 2018

Thanks for your visit and quick review. We hope to see you back soon.

4
Everyone

Nice sized room, good location, very comfortable, only downside was there was only valet parking at the hotel, so you have to park in public parking area

By , from Ladysmith, Va on Nov 9, 2018

Review comment responded on Nov 12, 2018

Dear Mark, Thanks for your visit and feedback, we hope to see you back again soon.

5
Everyone

By on Sep 30, 2018

4
Everyone

By on Aug 19, 2018

4

richmond downtown hotel

Everyone

Overall experience was excellent. Friendly, efficient staff. Clean. Convenient location.

By , from Vienna, VA on Apr 22, 2018

5
Everyone

My room was above a very noisy bus stop. They moved me, no questions asked. Very comfortable bed and fast valet service.

By on Mar 20, 2018

5

great stay but parking, though

Everyone

The hotel was awesome but the parking is inconvenient. You have to valet so plan an extra $25 plus tip. Because of that, at check out time, be prepared to wait until 15-20 minutes for your car.

By , from Richmond, VA on Nov 17, 2017

Hilton Richmond Downtown

501 E Broad St, Richmond, VA 23219
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