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Recent guest reviews

Property is outdated in many areas - "If you want to keep your towels another day hang them in bathroom" - yet there's not a single bar or hook for towels! Breakfast was a disgrace, the "dark roast" was reminiscent of airline coffee in the 50s - lamp on night table had not been dusted in a long time - will be very careful in the future when booking Hampton Inn in the internet -

I liked that the hotel was downtown and in an area that seems pretty safe. It offers hot breakfast. The rooms look nice and are spacious. That's why I chose it. However, my experience at this hotel last weekend was memorable for wrong reasons. We had parking issues! Plus, We were MISERABLE during our whole stay that night. We were FREEZING in our room. The heat did not work properly in our room and it was extremely cold. The air conditioner kept coming on once the temperature reached 66 degrees and remained on. We called the front desk several times, and the person kept saying they'd call someone to fix it. Each time they tried to do something about it, heat would come on for about 10 minutes (by then the temperature was 64 degrees) and then when it got up to 66 degrees, the heat would cut off and the air conditioner would automatically come back on blowing cold air. We kept calling, and I even made a trip back downstairs around midnight, but eventually they told us there was nothing they could do. So my elderly parents slept bundled up in their coats and hats. I was so cold I couldn't even do my work because it was too cold to think and no one could enjoy any food we had. The only thing we could do was jump into bed as fast as we could because outside of bed we were terribly cold. Fortunately, they gave us two extra blankets. It was such a miserable experience. We did not enjoy our stay at all. Unfortunately, we couldn't wait for the morning to come so that we could leave.

Check in was superb! Deion was the absolute best! He was so efficient, friendly and made us feel as very valued customers! The shuttle was easy, the food delicious, the parking was easy and having it directly on the bill was great. We actually changed our May reservations to this hotel because we were so impressed!

convenient location and parking, clean, fast check in and out, good breakfast and wi-fi.

Its weird that there are 2 hotels in one building.. and it takes some getting used to the button-less-elevator... but everything is great

What we liked is that it was clean enough not to be grossed out, the staff was really friendly and the parking ramps were attached to the hotel

Pool was too small for swimming--it would have been better to use that space for a a hot tub.

Our room was very large. Bed was very comfortable . Location was perfect. Elevators were very confusing at first but we got the hang of it. The parking garage was challenging. Very tight spaces. Overall, we were very happy with our stay.

Staff was amazing. Very helpful and accommodating.

Cleanliness was poor Pillows and mattresses poor Staff not helpful or accommodating

Confusing directions to enter property. But once in, great.

The combination of Hampton Inn and Homewood Suites is confusing. There’s not enough parking and spaces are tight. However, the staff’s friendly and courteous. The rooms are nice, clean and surprisingly quiet. We came down to breakfast late (around 9:45) and there were hardly any food left so we can’t really comment on the buffet. Overall, we had a very good sleep and a pleasant stay.

The hotel staff was so great and very friendly. The only complaints we had are that the elevators were not working properly, so when we parked in the parking garage we had to go all the way down to floor 1 where the lobby is located and then go up to floor 17 where our room was located, also the window in the room window was rather dirty (not sure if it was on inside or outside, maybe both?). I did mention the elevator issue to a maintenance man I ran into on the elevator and he had mentioned that one of the keypads was smashed and that was the cause of the elevator issue.

East Main Street - Suite A Richmond VA

Hotel highlights

  • Walking distance to Broad Street and The National
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking

Located in Downtown Richmond, Hampton Inn & Suites Richmond - Downtown is adjacent to Broad Street and within a 5-minute walk of other popular sights like The National. This 144-room hotel welcomes guests with 2 restaurants and conveniences like an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:30 AM. Enjoy dining at one of 2 onsite restaurants including Belle and James, which specializes in American cuisine.


Rooms

The 144 rooms feature kitchenettes. Guests can expect free WiFi and wired Internet, along with 37-inch LCD TVs and pay movies. Coffee makers, free local calls, and laptop-compatible safes are also standard.


Property features

Hampton Inn & Suites Richmond - Downtown features a nightclub, an outdoor pool, and a fitness center. Free valet parking is available if you drive. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Room, Accessible, Non Smoking (Hearing)

2 Queen Beds | Sleeps 4

Room, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 2

Room, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Hampton Inn & Suites Richmond - Downtown

Everyone (8) Couples (2) Family (9)
5
Everyone

By on Apr 11, 2020

2
Partner Couples Family

Property is outdated in many areas - "If you want to keep your towels another day hang them in bathroom" - yet there's not a single bar or hook for towels! Breakfast was a disgrace, the "dark roast" was reminiscent of airline coffee in the 50s - lamp on night table had not been dusted in a long time - will be very careful in the future when booking Hampton Inn in the internet -

By , from Arlington, VA on Feb 28, 2020

2
Family Family

I liked that the hotel was downtown and in an area that seems pretty safe. It offers hot breakfast. The rooms look nice and are spacious. That's why I chose it. However, my experience at this hotel last weekend was memorable for wrong reasons. We had parking issues! Plus, We were MISERABLE during our whole stay that night. We were FREEZING in our room. The heat did not work properly in our room and it was extremely cold. The air conditioner kept coming on once the temperature reached 66 degrees and remained on. We called the front desk several times, and the person kept saying they'd call someone to fix it. Each time they tried to do something about it, heat would come on for about 10 minutes (by then the temperature was 64 degrees) and then when it got up to 66 degrees, the heat would cut off and the air conditioner would automatically come back on blowing cold air. We kept calling, and I even made a trip back downstairs around midnight, but eventually they told us there was nothing they could do. So my elderly parents slept bundled up in their coats and hats. I was so cold I couldn't even do my work because it was too cold to think and no one could enjoy any food we had. The only thing we could do was jump into bed as fast as we could because outside of bed we were terribly cold. Fortunately, they gave us two extra blankets. It was such a miserable experience. We did not enjoy our stay at all. Unfortunately, we couldn't wait for the morning to come so that we could leave.

By on Feb 23, 2020

5
Everyone

By on Feb 21, 2020

5
Friends Business Business

Check in was superb! Deion was the absolute best! He was so efficient, friendly and made us feel as very valued customers! The shuttle was easy, the food delicious, the parking was easy and having it directly on the bill was great. We actually changed our May reservations to this hotel because we were so impressed!

By on Feb 14, 2020

5
Family

convenient location and parking, clean, fast check in and out, good breakfast and wi-fi.

By on Oct 21, 2019

5
Family Family

Its weird that there are 2 hotels in one building.. and it takes some getting used to the button-less-elevator... but everything is great

By on Oct 8, 2019

3
Partner Couples Family

What we liked is that it was clean enough not to be grossed out, the staff was really friendly and the parking ramps were attached to the hotel

By on Aug 22, 2019

4
Everyone

Pool was too small for swimming--it would have been better to use that space for a a hot tub.

By on Jun 20, 2019

4
Family Family

Our room was very large. Bed was very comfortable . Location was perfect. Elevators were very confusing at first but we got the hang of it. The parking garage was challenging. Very tight spaces. Overall, we were very happy with our stay.

By on Jun 17, 2019

Hampton Inn & Suites Richmond - Downtown

700 East Main Street - Suite A, Richmond, VA 23219
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