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Comfort Suites Innsbrook - Short Pump

2.5 star property
Suburban hotel with free breakfast and a fitness center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Free daily buffet breakfast

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Elk's Lodge, Comfort Suites Innsbrook - Short Pump is within 3 miles (5 km) of Short Pump Town Center. This 125-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Elk's Lodge - 4 min drive - 1.9 miles
  • Short Pump Town Center - 4 min drive - 2.8 miles
  • University of Richmond - 10 min drive - 7.4 miles
  • Greater Richmond Convention Center - 15 min drive - 14.2 miles
  • Kings Dominion - 24 min drive - 26.9 miles

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Panera Bread - ‬8 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Suburban hotel with free breakfast and a fitness center
At Comfort Suites Innsbrook - Short Pump, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and sitting areas are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per day
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 5 kids 21 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Is free cancellation available at Comfort Suites Innsbrook - Short Pump?

Comfort Suites Innsbrook - Short Pump provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to see near Comfort Suites Innsbrook - Short Pump?

This hotel is located in Glen Allen, close to Short Pump Town Center, Elk's Lodge, and Country Club of Virginia. You'll also find Bowlero West End and Regency Square Mall within a short drive.

Is there parking available at Comfort Suites Innsbrook - Short Pump?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Comfort Suites Innsbrook - Short Pump feature a casino at the property?

No, Comfort Suites Innsbrook - Short Pump doesn't have a casino.

Will I find an indoor pool at Comfort Suites Innsbrook - Short Pump?

Yes, this hotel has an indoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Comfort Suites Innsbrook - Short Pump?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a turndown service as well as an indoor pool.

Are there hot tubs at Comfort Suites Innsbrook - Short Pump?

No, this hotel doesn't have a spa tub.

Does Comfort Suites Innsbrook - Short Pump have a restaurant with a breakfast menu?

Comfort Suites Innsbrook - Short Pump offers free buffet breakfast each morning though there is no restaurant.

Will Comfort Suites Innsbrook - Short Pump allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Comfort Suites Innsbrook - Short Pump for a fee of USD 20.00 per pet, per day.

Are there connecting rooms at Comfort Suites Innsbrook - Short Pump?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Comfort Suites Innsbrook - Short Pump?

The closest major airport to Comfort Suites Innsbrook - Short Pump is Richmond Intl. Airport (RIC), which is 21.1 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Comfort Suites Innsbrook - Short Pump?

No, there aren't any guestrooms with balconies at Comfort Suites Innsbrook - Short Pump.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 273 out of 1000 reviews
Rating 8 - Good. 186 out of 1000 reviews
Rating 6 - Okay. 177 out of 1000 reviews
Rating 4 - Poor. 152 out of 1000 reviews
Rating 2 - Terrible. 212 out of 1000 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

LUCY

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall it was bad , never had in my life before.

Room was so dirty, side lamp bulb was flickering, carpet was so dirty, bathroom had a old small shower had, not enough water was coming to take a shower even, Water was not enough hot to take shower, overall it was so dirty and I had to change hotel immediately and moved in Holiday inn. Never recommend no one.
Stayed 1 night in Sep 2025

2/10 Terrible

Jermesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Sep 2025

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Heather

Stayed 1 night in Jun 2025

2/10 Terrible

Jackson

Lady at desk could hardly be bothered. Phone charger station did not work. No iron in room. Phone did not work. 3 light bulbs were out. There were pubic hairs in my bed. There was a flood in the bathroom. Other than that it was great.
Stayed 2 nights in Sep 2025

2/10 Terrible

Melanie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Do not stay here it was dirty with roaches We didn’t even stay it was so bad
Stayed 2 nights in Sep 2025

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice. And big, the bed is very comfortable.The bathroom and room was very clean and it's nice and quiet
Stayed 1 night in Sep 2025

2/10 Terrible

Gurdeep

Stayed 1 night in Sep 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Lakeisha

Furniture is old and needs to be updated. There were Roaches in the room
Stayed 2 nights in Sep 2025

4/10 Poor

Carla

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable, but the duvet cover had a couple of decent size holes. There were 2 light bulbs out, only 3 towels, 2 adults in room. Carpet was dirty in room AND inside the main hotel area and staircase. There was either coffee or soda splashed on the wall behind refrigerator.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 4 nights in Aug 2025

2/10 Terrible

Patricia

Traveled with family
Disliked: Staff & service

Filthy and smell like smoke

The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
Stayed 1 night in Sep 2025

6/10 Okay

Vishalkumar

Traveled with group
Disliked: Staff & service, property conditions & facilities
The hotel is definitely not a 3+ star. Room was ok. It had strange smell . Neighbor room people were load. Floor lamp and one of the lights were out of order. Bathroom floor had hair on the floor.
Stayed 1 night in Sep 2025

2/10 Terrible

Kora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Didn’t make it 5 minutes

There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
Stayed 2 nights in Sep 2025

2/10 Terrible

Kenesha

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
My room had a roach in the bathtub. I definitely got my money back.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Clean your hotel

If i could give no stars for clean i would. We had to change 4 times before we got a semi clean room. We stayed a week and never once got our linens changed. The hotel would ve nice and in a great location but the cleanliness of tge hotel is gross. 1st room smelled like mildew and wet dog 2nd room water in the room was running all night and the shower was gross. 3rd room couldnt even get into the room the door was broken. 4th room (best of them) door wouldnt shut unless forced and the door was falling apart . There was mold in the room and holes in the ceiling
Stayed 7 nights in Aug 2025

2/10 Terrible

Jingting

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bugs

Roaches
Stayed 1 night in Aug 2025

10/10 Excellent

Juan Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roach from hell

Found a dead cokeroach in a bath towel We left, it was disgusting
Stayed 1 night in Aug 2025

6/10 Okay

gina

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. However, our room needed to be fixed. Wallpaper was peeling off the wall in the bathroom, the couch cushions were stained, it just felt dirty. To be fair, we stayed in a dog friendly room, so I can almost understand the old couch, but the rest of the room still needed work. Also, breakfast wasn’t the best. We’ve stayed in many places and know the deal with free hotel breakfasts, but there something not quite right about everything. The orange juice tasted off, the waffles were different…I don’t know, maybe because of the condition of the room it skewed everything else about the hotel. It served our purpose for the weekend. However, we will try a different hotel the next time we visit.
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel could use a revamp

Unfortunately there was mold and rust in a microwave . Mold in the bathroom and our refrigerator leaked and the bed sheets were dirty.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cheryce

Disliked: Cleanliness
Tv or phone didnt work
Stayed 2 nights in Jul 2025

10/10 Excellent

Jared

Traveled with pets
Liked: Amenities
It’s good
Stayed 1 night in Aug 2025

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