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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel with free breakfast and a fitness center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace
Free daily buffet breakfast
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Laundry
  • Gym

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪7 min drive‬
  • Place, University of Richmond
    ‪11 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking | Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, Multiple Beds, Non Smoking

  • 325 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Elk's Lodge, Comfort Suites Innsbrook - Short Pump is within 3 miles (5 km) of Short Pump Town Center. This 125-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Short Pump Town Center - 4 min drive - 2.6 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.3 miles
  • University of Richmond - 11 min drive - 7.2 miles
  • Lewis Ginter Botanical Garden - 13 min drive - 8.8 miles
  • Virginia Commonwealth University - 16 min drive - 12.7 miles

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Panera Bread - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk
  • ‪Capital Ale House - ‬5 min walk
  • ‪Chipotle Mexican Grill - ‬7 min walk
  • ‪Lobby Bar @ Marriott Richmond Short Pump - ‬12 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel with free breakfast and a fitness center
At Comfort Suites Innsbrook - Short Pump, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and sitting areas are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Lobby
Wingate by Wyndham Richmond Short Pump
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,852 reviews
$103 nightly
The price is $120
Oct 30 - Oct 31
Total with taxes and fees
Wingate by Wyndham Richmond Short Pump

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20.00 per pet, per day
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 5 kids 21 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Is free cancellation available at Comfort Suites Innsbrook - Short Pump?

Comfort Suites Innsbrook - Short Pump provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of Oct 20, 2025, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on Oct 30, 2025 start from $79.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Comfort Suites Innsbrook - Short Pump?

This hotel is located in Glen Allen, close to Short Pump Town Center, Cultural Arts Center Glen Allen, and Country Club of Virginia. You'll also find Elk's Lodge and Regency Square Mall within a short drive.

Is there parking available at Comfort Suites Innsbrook - Short Pump?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Comfort Suites Innsbrook - Short Pump feature a casino at the property?

No, Comfort Suites Innsbrook - Short Pump doesn't have a casino.

Will I find an indoor pool at Comfort Suites Innsbrook - Short Pump?

Yes, this hotel has an indoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

What amenities will couples enjoy at Comfort Suites Innsbrook - Short Pump?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a turndown service as well as an indoor pool.

Are there hot tubs at Comfort Suites Innsbrook - Short Pump?

No, there isn't a spa tub at this hotel.

Does Comfort Suites Innsbrook - Short Pump have a restaurant with a breakfast menu?

Comfort Suites Innsbrook - Short Pump offers free buffet breakfast each morning though there is no restaurant.

Will Comfort Suites Innsbrook - Short Pump allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Comfort Suites Innsbrook - Short Pump for a fee of USD 20.00 per pet, per day.

Are there connecting rooms at Comfort Suites Innsbrook - Short Pump?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Comfort Suites Innsbrook - Short Pump?

The closest major airport to Comfort Suites Innsbrook - Short Pump is Richmond Intl. Airport (RIC), which is 21.1 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Comfort Suites Innsbrook - Short Pump?

No, you won't find guestrooms with balconies at Comfort Suites Innsbrook - Short Pump.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.6
Rating 10 - Excellent. 281 out of 1016 reviews
Rating 8 - Good. 207 out of 1016 reviews
Rating 6 - Okay. 182 out of 1016 reviews
Rating 4 - Poor. 152 out of 1016 reviews
Rating 2 - Terrible. 194 out of 1016 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Devin

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Stayed 1 night in Jul 2025

4/10 Poor

Steven

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The elevators were filthy and very hot. The breakfast was sub par. The carpet in my room was badly stained. The pillows were old and flat. The bathroom tile floor was filthy. The entire vibe of the hotel was unkept.
Stayed 1 night in Jul 2025

4/10 Poor

Oghenekome

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel. Remote had no batteries, some lamps had to lightbulbs, and toilet didn’t work. Unfortunate for such a good location.
Stayed 2 nights in Jul 2025

4/10 Poor

Claire

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Won’t be back.

It was impossible to get towels. We were told that they were all in the dryer. The outlet in the bathroom didn’t work.
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities

I expect better

Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
Stayed 1 night in Jul 2025

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience

We get there and they don’t have the room we even booked for because of issues with rooms and now we know why. We get to our room and it smells horrible in the hallway and in the room we go to take our shoes off and my sock got soaking wet. We was going to another room but the guy said that the toliet was going to run all night and we left staying somewhere that didn’t smell like mold-floor was-dry and no bugs. Never will I stay in a Comfort Inn again!
Stayed 1 night in Jul 2025

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible would not stay again.

Management wouldn’t do anything about the noise of a basketball team that was in there running through the halls and banging on doors and till 3am then finally offer for us to move rooms instead of asking the guests to just follow the curfew policy and be quiet. Trash everywhere. Pool was nasty. Real disappointment.
Stayed 2 nights in Jul 2025

8/10 Good

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
Stayed 1 night in Jul 2025

4/10 Poor

Susan, Westerly

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was very disappointed staying here. The whole hotel was very dirty and falling apart. Our room smelt like old vomit, the bathroom door handle was falling off. The dirt and dust everywhere was awful and the ceiling was leaking in multiple places in the common area next to the breakfast buffet with no bucket to catch it in some areas. Our entire floor smelt like marijuana. We never made it to the pool because we were disgusted by everything else.
Stayed 3 nights in Jul 2025

8/10 Good

SHERI

Stayed 2 nights in Jun 2025

4/10 Poor

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Toby

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable rooms
Stayed 1 night in Jul 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gross

The room was dirty and smelled musty. The couch was missing a cushion. However, it was so gross I wouldn’t sit on it anyway. The phone had no cord. There was no iron. We couldn’t get a blanket. The front desk was rarely manned. Breakfast area was well maintained.
Stayed 1 night in Jul 2025

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Leo

Traveled with family
Stayed 1 night in Jul 2025

6/10 Okay

Anna, Raleigh

Traveled with partner
Liked: Cleanliness, property conditions & facilities
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
Stayed 2 nights in May 2025

2/10 Terrible

Ellen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hell hotel... runaway!

The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
Stayed 3 nights in Jul 2025

2/10 Terrible

Stephen

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When we got there, our original room had been given to someone else. The nice gentleman found us another room. We walked in and it smelled like straight animal urine and the doorknob was not turning right so it was hard to open the door. We went back down and got a 2nd room. It was filthy. The beds weren't made. There was pee on the toilet. Trash in the can. A whole doorknob was missing. The gentkeman moved us again. The room had a mildew smell but it was the last one on a holiday weekend so we kept it. The lightbulbs kept flashing so we had to keep most of the lights off. They also only gave us 3 towels for 6 people and they had no other ones. Then the pool was literally green. The first night they actually had people swimming in it. And to make it worse, my daughter and I woke up with strange bites
Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Stayed 1 night in Jun 2025

4/10 Poor

Michael

Bad

It took 4 trips to the front desk to get my keycards correct. Finally gave me a different room, that had hair in the tub
Stayed 1 night in Jul 2025

2/10 Terrible

Ada anabella

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

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