The internet was terrible and rarely connected. Also, we had a situation with our toilet and no one was at the front desk for over an hour.
Our room had a leaking toilet. The water ran almost the whole two nights we stayed. It smelled funny so we bought air fresheners, the sofa was stained, the room front door was stuck, you have to really push to close the door and the closet door was cracked. Oh, and the tea bags had mold on the outside of the bags. The only good thing about the room is the bed looked clean.
Suite was spacious and staff was friendly.
The staff was excellent. Erin at the front desk was outstanding and handled several pressured situations professionally and confidently.
Clean and comfortable- great breakfast choices (kids)! 👍
(A) There are overall property issues with maintenance. (B) MY room 504 had an odor issue. The best I can description would be cat urine covered by a heavy perfume spray... No real name. However, the toilet bowl was loose and had been for a long time. It could have been sewer gas. I turned off the AC and it seem better with no air circulation. I turned on the AC at 4AM and it became much worse. I checked out a day early. (C) Trying to use Orbitz without an internet connection, to get another room was awful.... the first and last time for Orbitz
The pool and breakfast was the best thing about the stay. The room itself had a handprint on the wall from a dirty hand, the toilet leaked when flushed causing my bathroom floor to be soaked. when told front desk about issue they said they would put the order in to maintenance in the mean time i was not offered another room and had to use my towels plus pool towels to try to keep floor dry. It was also a sport conference in which a lot of teams were there very noisy had to call front desk several times to report noise. The manager appeared to have no empathy for the complaints and made excuses as to why he couldn't do anything about it Maybe it would have been a better stay if so much wasn't going on but im sure i won't stay here again when i come to richmond.
Staff very helpful. Clean room. Couch bed was lumpy. Sink in bathroom was too close to edge so water flooded counter with use.
The room was not very clean. There was a pile of trash and dust left behind the nightstands. The grab bars in the restroom were rusted and not clean to touch. The toilet made alot of noise after it flushed. The gentleman who prepared the breakfast in the mornings was very personable. He took pride in his job and greeted everyone with professionalism. The front desk staff were not as welcoming in my experience.
Accomadating adjoining rooms for my whole family. We were always together. It was wonderful.
This hotel was in a convenient location for my trip. The room was comfortable. The house cleaning crew didn't service the entire room each day. Fresh towels were brought to the room but the beds were not made on one occasion. The coffee maker was not cleaned with each use. Just general things that are normally done. This hotel is located near other large chain hotels. I will stay elsewhere the next time.
This hotel is comfortable and convenient. One of the ice makers didn't work but there are additional ones only two floors down, not really an inconvenience. Breakfast is included in the room fee - I chose to have waffles. All in all it was a good experience.
The hotel staff was not accommodating. we just asked for an extra hour for check out and that was blatantly rejected. They were not busy at all so I don't know why they rejected the late check out request.
Stayed with my husband and children. Staff was friendly, easy parking, rooms were clean, pool was nice but really cold, hot breakfast was really good. Overall great experience
Staff wasnt available at early am checkout. Everything else was great.
While the hotel was clean and the staff was always professional. The cleaning staff for the rooms did not do their jobs. My room was never cleaned, they only made the bed. My toilet, shower or sink was never cleaned or even wiped down.
I was forced to stay here as the majority of hotels were sold out due to an event in Richmond. The gentleman at the front desk was polite which the only positive experience during my stay. The room was grungy with marks on the walls, the door deadbolt was loose and falling off, there were ants, there was soap scum in the shower, and the room in general was just gross. It looked like they only wipe down the most visible areas leaving grime everywhere else. The hallway and room were warm upon entering and smelled musty. I tried to convince myself it's just one night and to stick it out but, I was so uncomfortable I simply left
As of 6/26/15, this hotel appeard to have been recently remodeled.
Located within 2 miles (3 km) of Children's Museum of Richmond, Comfort Suites Innsbrook - Short Pump is within 3 miles (5 km) of Short Pump Town Center. This 125-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 9 AM.
The 125 accommodations feature sitting areas. 37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. MP3 docks, sofa beds, and microwaves are also standard.
Comfort Suites Innsbrook - Short Pump features an indoor pool, free WiFi in public areas, and a 24-hour business center. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.
The internet was terrible and rarely connected. Also, we had a situation with our toilet and no one was at the front desk for over an hour.
Our room had a leaking toilet. The water ran almost the whole two nights we stayed. It smelled funny so we bought air fresheners, the sofa was stained, the room front door was stuck, you have to really push to close the door and the closet door was cracked. Oh, and the tea bags had mold on the outside of the bags. The only good thing about the room is the bed looked clean.
Suite was spacious and staff was friendly.
The staff was excellent. Erin at the front desk was outstanding and handled several pressured situations professionally and confidently.
Clean and comfortable- great breakfast choices (kids)! 👍
(A) There are overall property issues with maintenance. (B) MY room 504 had an odor issue. The best I can description would be cat urine covered by a heavy perfume spray... No real name. However, the toilet bowl was loose and had been for a long time. It could have been sewer gas. I turned off the AC and it seem better with no air circulation. I turned on the AC at 4AM and it became much worse. I checked out a day early. (C) Trying to use Orbitz without an internet connection, to get another room was awful.... the first and last time for Orbitz
The pool and breakfast was the best thing about the stay. The room itself had a handprint on the wall from a dirty hand, the toilet leaked when flushed causing my bathroom floor to be soaked. when told front desk about issue they said they would put the order in to maintenance in the mean time i was not offered another room and had to use my towels plus pool towels to try to keep floor dry. It was also a sport conference in which a lot of teams were there very noisy had to call front desk several times to report noise. The manager appeared to have no empathy for the complaints and made excuses as to why he couldn't do anything about it Maybe it would have been a better stay if so much wasn't going on but im sure i won't stay here again when i come to richmond.
Staff very helpful. Clean room. Couch bed was lumpy. Sink in bathroom was too close to edge so water flooded counter with use.
On behalf of my entire staff, we would like to apologize for the issues you had during your stay and for failing to resolve them. I will communicate with all of our staff to ensure we handle issues like these better and more efficiently. We appreciate your feedback and do hope you will consider staying with us again in the future.