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Recent guest reviews

This property is located in a very walkable area. Lots of restaurant options plus two upscale grocery stores within a very short walk of the hotel. Very cute industrial chic decor. Thoroughly enjoyed my stay here.

My stay was for three days. I asked after the first night that the toilet flapper be fixed as it was leaking and re-filling all night long and it kept me awake. Made the same request after the second night and again after the third. Nothing was done. So much for getting a good nights sleep at this hotel.

Convenient to I-95. Overall satisfactory but sofa was stained and there were no blankets on bed, possibly due to Covid but more like 2 sheets.

Needless to say I wouldn’t stay at this property again. The bed was very squeaky. Housekeeping didn’t do a good job vacuuming, trash was found behind the bed and tv stand. The TV wasn’t working, however a staff member assisted us with restarting it which we appreciated. Lastly, at 12:15 a staff member came knocking at the door asking if we were checking out in the process of us packing our things. That was the last straw for me. I’ve stayed at several spring hill suites, but this property wasn’t to my liking!

I have been before in that property and this time my room was dirty with hair in the bathroom and we sleep for just few hours the sheet was dirty with acarus . I will request my refund.

Friendly staff, clean rooms and decent breakfast. Let’s be clear, this is not luxury, but pretty good just to spend the night.

All the amenities and the service was good at this property.

Location was good Utilities and facilities were OK

Great room with nice toiletries and a great free breakfast with my favorite fresh strawberries and Greek yogurt.

Nice location. Easy access to interstates and downtown Richmond.

Nice acomodentions,very nice staff. We loved the breakfast

Jason was the person who checked us in and he had a fantastic personality!

Easy access to major highways and dowtown Richmond. Many amenities are within walking distance. Very good hot and cold breakfast!

Wasn’t what I wanted, asked for a suite that had a hot tub not a regular tub. The pool was small and dirty.

Room was kind of stagnant. Ants in the rooms. Toilets didn’t flush the greatest. Make sure you get breakfast early wasn’t anything left but the time we got there and went out to eat. Kids enjoyed the pool and room is pretty big.

Fabulous staff that couldn't do enough for the guests. Wish all hotels were like them.

Brook Rd Glen Allen VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Indoor pool
  • Fitness center

The Crossings Golf Club is within a mile (2 km) of SpringHill Suites by Marriott Richmond North/Glen Allen, and other popular sites like Virginia Randolph Museum are within a couple of miles (3 km). This 136-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 9:00 AM.


Rooms

All 136 accommodations afford space to spread out with a separate bedroom and sitting areas. Guests can expect free WiFi and 37-inch LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators. Housekeeping is available on request.


Property features

At SpringHill Suites by Marriott Richmond North/Glen Allen, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for SpringHill Suites by Marriott Richmond North/Glen Allen

Everyone (18) Business (5) Couples (3) Family (17) Friends (1)
5
Everyone

This property is located in a very walkable area. Lots of restaurant options plus two upscale grocery stores within a very short walk of the hotel. Very cute industrial chic decor. Thoroughly enjoyed my stay here.

By on Feb 26, 2021

2
Business Business

My stay was for three days. I asked after the first night that the toilet flapper be fixed as it was leaking and re-filling all night long and it kept me awake. Made the same request after the second night and again after the third. Nothing was done. So much for getting a good nights sleep at this hotel.

By on Jan 15, 2021

Review comment responded on Jan 15, 2021

Thank you for staying at the Springhill Suites. Please accept our apology for not being able to resolve the issue in a timely manner. Rest assure, the issue has been resolved. We look forward to serving you again whenever your travel brings you back to Glen Allen

4
Family

Convenient to I-95. Overall satisfactory but sofa was stained and there were no blankets on bed, possibly due to Covid but more like 2 sheets.

By on Dec 21, 2020

3
Everyone

By on Oct 5, 2020

3
Partner Couples

Needless to say I wouldn’t stay at this property again. The bed was very squeaky. Housekeeping didn’t do a good job vacuuming, trash was found behind the bed and tv stand. The TV wasn’t working, however a staff member assisted us with restarting it which we appreciated. Lastly, at 12:15 a staff member came knocking at the door asking if we were checking out in the process of us packing our things. That was the last straw for me. I’ve stayed at several spring hill suites, but this property wasn’t to my liking!

By , from Virginia on Oct 1, 2020

Review comment responded on Oct 1, 2020

Hello Kiya, Thank you for your recent feedback regarding Springhill Suites NORTH/GLEN ALLEN. I do want to apologize that you did not enjoy your stay. Once again, our apologies. We hope you choose our location in the near future.

1
Family Family

I have been before in that property and this time my room was dirty with hair in the bathroom and we sleep for just few hours the sheet was dirty with acarus . I will request my refund.

By , from Miami on May 25, 2020

5
Everyone

By on Mar 2, 2020

Review comment responded on Mar 10, 2020

Dear Valued Guest, Thank you for choosing Springhill Suites NORTH/GLEN ALLEN for your recent stay. We hope you choose our location in the near future.

5
Family

Friendly staff, clean rooms and decent breakfast. Let’s be clear, this is not luxury, but pretty good just to spend the night.

By on Jan 11, 2020

Review comment responded on Jan 14, 2020

Dear Valued Guest, Thank your feedback regarding Springhill Suites NORTH/GLEN ALLEN. We are delighted that you enjoyed your experience at our location and truly hope to accommodate you in the near future. Thank you!

4
Family with small children

All the amenities and the service was good at this property.

By on Jan 9, 2020

Review comment responded on Jan 14, 2020

Dear Valued Guest, Thank you for your feedback regarding Springhill Suites NORTH/GLEN ALLEN. We are glad you enjoyed your stay and hope to accommodate you in the near future! Thank you!

4
Family Family

Location was good Utilities and facilities were OK

By on Nov 4, 2019

Review comment responded on Nov 7, 2019

Thank you for your recent feedback regarding our location. I am glad our location met your needs. I do apologize the utilities were a downfall in your stay with us. I will pass this on within the organization. We hope to accommodate you in the near future.

SpringHill Suites by Marriott Richmond North/Glen Allen

9701 Brook Rd, Glen Allen, VA 23059
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