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Hilton Garden Inn Richmond Innsbrook

3.0 out of 5.0

Recent guest reviews

AC unit horribly noise, TV remote did not work, but rest was fine. Vary good breakfast for just 10.95$.

Reception staff were friendly and personable. The facility was beautiful and clean. Convinced to downtown Richmond. Only knock is no complimentary breakfast. Just a minor complaint.

Clean convenient hotel. Great staff - especially the ladies at front desk and friendly housekeepers

The check-in was a seamless process. The room was nice and the staff were friendly.

The property is conveniently located to both local businesses and major highways.

Nice hotel, lots of dining choices within a short walk, plus a convenience store just across the street. Very polite staff. Overall my stay was brief. I just needed a room in the area to attend a very early morning meeting. This place served that purpose.

Hotel was OK. Front desk staff were friendly, polite and efficient. Rooms were basic mid-range quality and size. Bed was very comfortable. Nice size refrig. Lounge chair was a nice idea but too small to be comfortable. Nice desk and plenty of lighting and outlets. HVAC in the wall is noisy. Bathrooms very average to below average: light bulb out, toilet seat broken. Older bathtub refinished with new tile and bowed shower curtain. Cheap shower head. Sink area was well-done. Breakfast was $11.00/person and below average, slow, noisy and not particularly clean as compared to similar hotel chains. Omelet station (poor quality) buffet for typical hot food (acceptable) buffet for cold food typical (acceptable).

Stay was nice. Nice area and plenty to do and places to eat. A bit further away than we wanted to be. But overall pleased.

The motel is very nice. Location is good. Nice breakfast buffet. A short drive or walk to restaurants and shops.

Was here for business stay. Very nice location, loads of restaurants near by . Good rooms

Due to the fact that the room door was open at check-in and there were hairs and a fingernail in the whirlpool, this started off as the worst experience at any HGI. I will say that the front desk staff did everything to assure I had a comfortable and enjoyable stay. Unfortunely, the housekeeping staff did not feel the same way. Despite my experience, I would recommend.

Well appointed rooms. Very well maintained. Helpful and friendly staff. Overall, a great value for the traveler needing a place for a brief stay. Location is very convenient for access to interstate 64.

Went for an evening getaway. Stayed in the King whirlpool room. Restaurants and Attractions were near by. The only drawback this room had was the TV seemed small for the room.. The room was huge. Very welcoming staff. Would stay again definitely.

The room was clean and comfortable. The staff was polite. It is walking distance to several restaurants and easy drive to shopping. I am a preferred card member at this hotel brand and was told that since i booked through online this stay was not considered an official member stay. So, no complimentary breakfast.

The staff was friendly and helpful from the start. My room was comfortable and clean.

This hotel was great!!! The desk mgr. Kat is totally great. She is wonderful. She made my night away so wonderful and everything I could imagine. And needing the peace and quiet. World Bazzar in short pump had the perfect munchies as she referred me to them and also great wine choices. And the warm cookies at the front desk topped off the night thanks again

I needed a hotel to stay in so I can take the GRE test and HGI is absolutely perfect. When we first came in the staff greeted us with a smile and was absolutely friendly. After taking the long 4 hour test I just wanted to curl up in bed and rest, and that was what they had. The beds were so soft.

was extremely impressed and would stay again. but the tv reception was horrible

We have always enjoyed our stay at this hotel. It is always clean and the staff is very polite and accomadating. We have a convention each July in downtown. This year we decided to go a day earlier than usual. The hotel and it's location made the decision easy. Look forward to going back next year. My family has already mentioned adding another day to our trip.

The hotel did not save us a room. The front desk clerk said, "We give third party reservations the lowest priority." I reserved & paid for this room over a month in advance. I called earlier in the day, but when we showed up, all of their whirlpool, nonsmoking rooms were checked out to other guests. The man behind the desk didn't seem to care.

4050 Cox Rd Glen Allen VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of Children's Museum of Richmond, Hilton Garden Inn Richmond Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 3-star hotel has 155 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center. Lewis Ginter Botanical Garden and Children's Museum of Richmond are also within a 20-minute drive of this Glen Allen hotel.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.


Rooms

All of Hilton Garden Inn Richmond Innsbrook's 155 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, phones, and ironing boards are other standard amenities.


Property features

Guests staying at Hilton Garden Inn Richmond Innsbrook enjoy an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, take advantage of free parking. Staff members can help with accommodation requests, and provide a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds

Queen 2 | Sleeps 4

One King Bed, Accessible

King 1 | Sleeps 2

Two Queen Beds, Accessible

Queen 2 | Sleeps 4

Suite, One King and One Sofa Bed, Accessible

King 1 | Sleeps 3

Guest reviews for Hilton Garden Inn Richmond Innsbrook

Everyone (5) Business (5) Couples (14) Family (4) Friends (1) Other (1)
4

need some maintenance!

Everyone

AC unit horribly noise, TV remote did not work, but rest was fine. Vary good breakfast for just 10.95$.

By , from MD on Oct 2, 2017

4
Everyone

Reception staff were friendly and personable. The facility was beautiful and clean. Convinced to downtown Richmond. Only knock is no complimentary breakfast. Just a minor complaint.

By , from vA on Dec 31, 2016

4

no surprises

Everyone

Clean convenient hotel. Great staff - especially the ladies at front desk and friendly housekeepers

By on Aug 29, 2016

4

nice hotel, cozy setting.

Everyone

The check-in was a seamless process. The room was nice and the staff were friendly.

By on Aug 22, 2016

4

very nice medium sized property

Everyone

The property is conveniently located to both local businesses and major highways.

By , from New York on Aug 9, 2016

4

nice hotel, nice amenities.

BusinessTravelers

Nice hotel, lots of dining choices within a short walk, plus a convenience store just across the street. Very polite staff. Overall my stay was brief. I just needed a room in the area to attend a very early morning meeting. This place served that purpose.

By , from Fairfax, VA on Apr 18, 2016

3

thanksgiving trip to visit family

Couples

Hotel was OK. Front desk staff were friendly, polite and efficient. Rooms were basic mid-range quality and size. Bed was very comfortable. Nice size refrig. Lounge chair was a nice idea but too small to be comfortable. Nice desk and plenty of lighting and outlets. HVAC in the wall is noisy. Bathrooms very average to below average: light bulb out, toilet seat broken. Older bathtub refinished with new tile and bowed shower curtain. Cheap shower head. Sink area was well-done. Breakfast was $11.00/person and below average, slow, noisy and not particularly clean as compared to similar hotel chains. Omelet station (poor quality) buffet for typical hot food (acceptable) buffet for cold food typical (acceptable).

By on Nov 30, 2015

4

race weekend

Couples

Stay was nice. Nice area and plenty to do and places to eat. A bit further away than we wanted to be. But overall pleased.

By on Sep 15, 2015

5

nice motel

Couples

The motel is very nice. Location is good. Nice breakfast buffet. A short drive or walk to restaurants and shops.

By on Apr 28, 2015

4

good place

BusinessTravelers

Was here for business stay. Very nice location, loads of restaurants near by . Good rooms

By on Nov 15, 2014