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Hilton Garden Inn Richmond Innsbrook

3.0 star property

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Photo gallery for Hilton Garden Inn Richmond Innsbrook

Lobby
Lobby
Exterior
Indoor pool
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4050 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪5 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Place, Bowlero West End
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪37 min drive‬

Room options

View all photos for King

Flat-screen TV, pay movies

King

8.8 out of 10
Excellent
(80 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

8.0 out of 10
Very good
(18 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

7.4 out of 10
Good
(15 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Hearing Accessible

Flat-screen TV, pay movies

Room, 2 Queen Beds, Hearing Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

8.0 out of 10
Very good
(4 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Hearing Accessible

Flat-screen TV, pay movies

Room, 1 King Bed, Hearing Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Elk's Lodge, Hilton Garden Inn Richmond Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 3-star hotel has 155 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.

What's nearby

  • Short Pump Town Center - 5 min drive - 2.4 miles
  • Elk's Lodge - 6 min drive - 1.9 miles
  • Bowlero West End - 9 min drive - 3.7 miles
  • Regency Square Mall - 11 min drive - 5.5 miles
  • Cobblestones Park - 11 min drive - 6.2 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬11 min walk
  • ‪Panera Bread - ‬10 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Capital Ale House - ‬1 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬8 min walk

About this property

Hilton Garden Inn Richmond Innsbrook

Guests staying at Hilton Garden Inn Richmond Innsbrook enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 5.12 per day. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a hot tub, meeting rooms, and conference space.
Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, microwaves, and coffee makers are also available.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 2,080 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 11 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Frequently asked questions

Is free cancellation available at Hilton Garden Inn Richmond Innsbrook?

Hilton Garden Inn Richmond Innsbrook offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hilton Garden Inn Richmond Innsbrook?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Richmond Innsbrook on Jun 7, 2026 start from $104, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hilton Garden Inn Richmond Innsbrook?

This hotel is located in Glen Allen, close to Short Pump Town Center, Country Club of Virginia, and Bowlero West End. You'll also find Regency Square Mall and Elk's Lodge within a short drive.

Will I be able to park at Hilton Garden Inn Richmond Innsbrook?

Yes, parking is offered for USD 5.12 per day with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does Hilton Garden Inn Richmond Innsbrook have a casino?

No, Hilton Garden Inn Richmond Innsbrook doesn't have a casino.

Is there an indoor pool at Hilton Garden Inn Richmond Innsbrook?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7 AM and 11 PM.

Is Hilton Garden Inn Richmond Innsbrook good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Does Hilton Garden Inn Richmond Innsbrook have a hot tub?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hilton Garden Inn Richmond Innsbrook feature a restaurant that includes a breakfast menu?

Yes, Hilton Garden Inn Richmond Innsbrook serves continental breakfast for a surcharge each morning at Great American Grill.

Does Hilton Garden Inn Richmond Innsbrook allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hilton Garden Inn Richmond Innsbrook for a fee of USD 75 per accommodation, per stay.

Does Hilton Garden Inn Richmond Innsbrook have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hilton Garden Inn Richmond Innsbrook?

The closest major airport to Hilton Garden Inn Richmond Innsbrook is Richmond Intl. Airport (RIC), which is 22 mi away (27 minutes by car).

Can I book a room with a balcony at Hilton Garden Inn Richmond Innsbrook?

No, there aren't any guestrooms with balconies at Hilton Garden Inn Richmond Innsbrook.

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 494 out of 1011 reviews
Rating 8 - Good. 230 out of 1011 reviews
Rating 6 - Okay. 117 out of 1011 reviews
Rating 4 - Poor. 88 out of 1011 reviews
Rating 2 - Terrible. 82 out of 1011 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Martin

Liked: Cleanliness
Great
Stayed 1 night in Mar 2026

10/10 Excellent

Kristy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 1 night in Feb 2026

10/10 Excellent

Dawn

Stayed 1 night in Feb 2026

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this Hilton before and have always had a great experience. Rooms are clean, there is plenty to do and see and eat nearby and the staff is friendly. If anything, hopefully they can get the elevators working a little better. One seemed to be out of commission and the other was very slow. Otherwise all was great and the staff was also very responsive and helpful when my friend left behind their cellphone. They found it, and held it at the front desk until we could return to pick it up again.
Stayed 1 night in Feb 2026

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Pleasant, accommodating staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Chintan

Liked: Cleanliness, amenities, property conditions & facilities
V clean
Stayed 2 nights in Feb 2026

10/10 Excellent

jinyook

Stayed 1 night in Feb 2026

6/10 Okay

Megan

Carpet in the hallways looked very dirty. Elevator was very slow. Pool/hot tub area seemed dirty. Was hearing doors slamming at all hours.
Stayed 1 night in Feb 2026

8/10 Good

robert

Good Service
Stayed 1 night in Feb 2026

2/10 Terrible

Cathyann

Traveled with pets
Disliked: Staff & service, amenities
Handicapped room paid extra for that. The toilet was so very hard to use because of the height. It was an old low toilet. I had to help my husband off who uses a walker. The coffee maker and phone provided by the hotel did not work. Outlets did not work. Room had cigarette hole in the chair and the drapes are stained. the pillows did not fit the bed and the pillow cases did not cover the pillow. We had a terrible night. It was not up to a minimum standard of any hotel.
Stayed 1 night in Feb 2026

2/10 Terrible

Yulanda

Disliked: Cleanliness, amenities, property conditions & facilities
The room was shabby. The elevator wasn't working. The tub had rust stain or hard water stains in it. There was a broken table in there. It wasn't what I expected for a 5 star hotel. I was disappointed.
Stayed 1 night in Feb 2026

6/10 Okay

Virgil

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was not in good condition. It was not stocked with towels properly. Handicap people need more than a towel to take a shower. There were no wash cloths in the room and only two towels for two people. The shower rod was nearly falling off the wall and the shower drain left something to be desired since the entire room floor was covered with water. It was fortunate it didn't get on the room carpet. Otherwise, the staff was courteous. The heated pool was not heated and cold as could be, but the hot tub was very warm and wonderful. Had to repeatedly ask for pool towels. Apparently, the property is short handed and needs more help to keep up with the laundry. Overall, it was not an experience I would expect from a Hilton property.
Stayed 2 nights in Feb 2026

10/10 Excellent

Gelena

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Feb 2026

6/10 Okay

Allyson

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Walls were super thin, I could hear loud TV’s, and all conversations from the neighboring rooms, including fights and slamming doors at 3am.
Stayed 3 nights in Feb 2026

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, amenities
Absolutely the best! Everyone is so nice and welcoming. Extremely family friendly!
Stayed 1 night in Feb 2026

6/10 Okay

Harold

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was clean but both elevators where down and I had to take my luggage up and down the steps from 5th floor.
Stayed 1 night in Feb 2026

6/10 Okay

William

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When we visited one elevator was being upgraded and the other one broke during our stay. Only way in was walking around the outside to the stairs. Bed was comfy. Staff were great and apologetic. Breakfast was decent. 7/10 great price for value
Stayed 1 night in Feb 2026

10/10 Excellent

thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was great
Stayed 1 night in Feb 2026

2/10 Terrible

Anesha

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty. There were chips all in the carpet, hair ties were left on the floor, our duvet had hair all in it, and nothing was stocked. We had a coffee maker but no cups, our toilet paper rolls were all down to the bottom, and there were bugs on the vent by the window. This is definitely my first and last time staying here.
Stayed 1 night in Feb 2026

6/10 Okay

Shawn

Stayed 3 nights in Feb 2026

10/10 Excellent

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, quiet and clean room, affordable investment, and easy to both check-in as well as check-out.
Stayed 1 night in Jan 2026

4/10 Poor

Kimberly

Traveled with family
Disliked: Amenities, property conditions & facilities
The staff was very nice and attentive but the room was not up to what I would expect from Hilton. The sofa bed was extremely uncomfortable. Had to put the pillows cushion on top bc you could feel the springs. The room did not have any bedding for the sofa bed. The sink was in the bathroom was cracked
Stayed 2 nights in Jan 2026

10/10 Excellent

Telisha

Stayed 1 night in Jan 2026

2/10 Terrible

Catrice

Traveled with family and small children
The first room I checked into had dents and cracks in the wall as if someone punched it, the bathtub floor had four cigarette burns and the telephone had no cord and I couldn’t call the front desk. I had to change for a little bit better room. There was racial profiling by the breakfast chef and the Indian descendant manager towards my son and daughter-in-law. I’ve stayed at this particular Hilton Hotel several times and it gets worse every time. I WILL NOT waste my money at this hotel ever again!!! The front desk staff was excellent, professional and attentive of all clients. Thanks you guys and keep doing what you’re doing. 💖
Stayed 3 nights in Jan 2026

10/10 Excellent

Vanessa

Stayed 2 nights in Jan 2026

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