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Recent guest reviews

Customer service and keurig coffee maker. Ants in room. Glad I travel with Clorox Wip

Bed was 10 comfortable. There were ants in room and bathroom. Glad I brought my Clorox wipes and Lysol spray.

Many of the cleaning staff were not wearing masks (I was told by one that he was fully vaccinated- a person can still get and pass covid even vaccinated). One of the cleaning staff pushed into the elevator- with no mask- and a full bin of dirty linens. The elevator stopped working at one point- we had to walk up and down to the 6th floor. They ran out of breakfast foods by 9:30am.

The staff were particularly friendly, which I greatly appreciated. The breakfast was just grab and go (fruit/bars, etc.) due to COVID, but otherwise, we enjoyed everything about the stay.

The Gardens were beautiful and adjacent to a lovely outdoor mall with a fine dining Honos Restarant, a deli, restaurants,hair salon etc. Great for a morning or afternoon walk.

Outdated, cold water, pool closed........ The location is good.

Nice area, pretty good price. My tub was not as clean as I would have liked it.

The staff was friendly. The property was clean and well kept. I also rented a car and didn’t think to inquire about parking fee. Luckily this hotel didn’t have any. I will be returning to this hotel. Also everything you needed was in range as far as location wise

Nice place..great desk staff drove experience. Attentive and service oriented! Room was ok though tired.. clean and comfortable.

I really didn't like the fact that Orbit ensured me of specific amenities for this facility, and when it was discovered that this facility did NOT have them as promised, ORBITZ did NOT compensate me properly ! Additionally it took me 2 extra hours to get in my room, beyond the time given, because the person at the desk could NOT cut the room key. Unbelievable !

Not what I was expecting for a Hilton, smelly room, ants in room, fire alarm testing in the am!

comfortable and clean. within walking distance of a variety of restaurants

My family and I enjoyed staying at the hotel!!! Very modern, friendly staff, very clean and excellent breakfast!!! We will back next time!!!

Great hotel in great location. Staff were friendly and hotel was clean.

Cox Rd Glen Allen VA

Hotel highlights

  • Free in-room wired Internet
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of Children's Museum of Richmond, Hilton Garden Inn Richmond Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 3-star hotel has 155 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Continental breakfast is offered for a fee each morning from 7:00 AM to 9:00 AM.


Rooms

All of Hilton Garden Inn Richmond Innsbrook's 155 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free wired Internet and flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, safes, and desks.


Property features

Guests staying at Hilton Garden Inn Richmond Innsbrook enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

King

1 King Bed | Sleeps 3

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible Bathtub

1 King Bed | Sleeps 2

Room, 1 King Bed, Hearing Accessible

1 King Bed | Sleeps 3

Guest reviews for Hilton Garden Inn Richmond Innsbrook

Everyone (17) Couples (12) Business (5) Family (9) Friends (1) Other (1)
4
Everyone

Customer service and keurig coffee maker. Ants in room. Glad I travel with Clorox Wip

By on May 6, 2021

4
Business Business

Bed was 10 comfortable. There were ants in room and bathroom. Glad I brought my Clorox wipes and Lysol spray.

By on Apr 30, 2021

2
Family with small children Business Business

Many of the cleaning staff were not wearing masks (I was told by one that he was fully vaccinated- a person can still get and pass covid even vaccinated). One of the cleaning staff pushed into the elevator- with no mask- and a full bin of dirty linens. The elevator stopped working at one point- we had to walk up and down to the 6th floor. They ran out of breakfast foods by 9:30am.

By on Apr 12, 2021

5
Family

The staff were particularly friendly, which I greatly appreciated. The breakfast was just grab and go (fruit/bars, etc.) due to COVID, but otherwise, we enjoyed everything about the stay.

By on Apr 6, 2021

4
Partner Couples Family

The Gardens were beautiful and adjacent to a lovely outdoor mall with a fine dining Honos Restarant, a deli, restaurants,hair salon etc. Great for a morning or afternoon walk.

By on Apr 3, 2021

3
Everyone

By on Feb 22, 2021

4
Everyone

By on Feb 18, 2021

3
Family

Outdated, cold water, pool closed........ The location is good.

By on Jul 26, 2020

4
Friends

Nice area, pretty good price. My tub was not as clean as I would have liked it.

By on Jul 5, 2020

5
Family

The staff was friendly. The property was clean and well kept. I also rented a car and didn’t think to inquire about parking fee. Luckily this hotel didn’t have any. I will be returning to this hotel. Also everything you needed was in range as far as location wise

By on Oct 15, 2019

Hilton Garden Inn Richmond Innsbrook

4050 Cox Rd, Glen Allen, VA 23060
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