The rooms could have been cleaned better. Shower curtain had mold on the bottom and dust under beds. Room had smell
The rooms were decent but the pillows were cheap and the mattresses as well. The staff were very nice, despite the corners the owner cut in furnishing the beds. The breakfast was also really good, too. I would stay there again in a pinch.
This is a perfect hotel based on cost relative to amenities. In town for my youngest son's tournament and I've been doing tournament hotels for 15 years. I need clean, an efficient and polite staff, a good shower, and a remote control that works. Price was very good, room was large, coffee was actually good (big surprise) and there were plenty of places to eat nearby. Breakfasts at this price point are typically not worth the bother but there's a great food truck across the street (Charlie's Way) that I would visit every time I was in the area. I would absolutely stay here again.
Good location. Plenty of dining options available. Easy access to highways.
I rented the room for 3 nights it wasn’t as clean as I would’ve liked, the carpeted floor had food smashed into the carpet and the bottom or base of the toilet was full of urine stains?? I inquired with the front desk clerk on when the cleaning staff would be in and was advised they only work, Mon/Wed/Fri? I checked in that Friday the room should’ve been cleaner? The “free breakfast” was a brown paper bag pickup, so disappointed and expected more..
The room smells like dirty mop water very dusty beds were horrible to sleep in pool was nasty
I need to write a letter to corporate. My room was not made up 2 days of my 3 day stay. I also got interrogated from the front desk clerk who refused to give me clean towels until I brought back the dirty ones from the room that wasn’t cleaned! I’m very angry and I want some sort of refund and something done
It was clean and comfortable.
The property was lacking in that the only ice machine was on the first floor so if you needed ice you had to go downstairs to get it and take it back down long halls which wouldn’t have been that much of a problem if I wasn’t handicapped with a bad ankle walking with a cane-staff offered no apologies nor did they offer to help me carry the ice- night staffer upon arrival did offer 2 bottles of water free however which i was very thankful for since the vending machines had no water just sodas contrary to literature. Also, full breakfast is NOT offered due to Covid and the bag consisted of a tiny chewy granola bar, a tiny pecan twirl pastry and an orange-there was however, coffee and juice in the dining area
Great room and atmosphere. No issues at all. Was able to even check in an hour early
The room was clean and nice but heating unit very noisy. Breakfast was excellent.
When we arrived, the staff was very helpful and very friendly. Our check was very smooth and painless. The room was clean and very nicely decorated. This is our second time staying at this particular location, but we will definitely visit again.
very nice and helpful with directions to where to eat
Nice place to stay , quite and very convenient travel to very where
I reserved a room with 2 double beds and was given a king efficiency with a pullout sofa. They said because we had a dog we could only stay on the first floor and they no linger had any two double bed rooms available. And when we opened the pullout, it was dirty, uncomfortable to the point of being unusable, and i started itching within the firat 5 minutes of laying on it. The breakfast was OK though.
Best Western Plus Glen Allen Inn is located within a few miles (5 km) of Belmont Golf Course and Lewis Ginter Botanical Garden. This 62-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Other amenities include MP3 docks, microwaves, and coffee makers.
Guests of Best Western Plus Glen Allen Inn have access to an outdoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
The rooms could have been cleaned better. Shower curtain had mold on the bottom and dust under beds. Room had smell
The rooms were decent but the pillows were cheap and the mattresses as well. The staff were very nice, despite the corners the owner cut in furnishing the beds. The breakfast was also really good, too. I would stay there again in a pinch.
Dear Angela, Thank you for choosing to stay with us as well as for your insightful feedback. We appreciate you noting our wonderful staff and great breakfast. We also value the constructive notes you shared, and we will pass them along. Our team is working on consistent updates and improvements throughout our property, and we look forward to a chance to change your perceptions in the future.
This is a perfect hotel based on cost relative to amenities. In town for my youngest son's tournament and I've been doing tournament hotels for 15 years. I need clean, an efficient and polite staff, a good shower, and a remote control that works. Price was very good, room was large, coffee was actually good (big surprise) and there were plenty of places to eat nearby. Breakfasts at this price point are typically not worth the bother but there's a great food truck across the street (Charlie's Way) that I would visit every time I was in the area. I would absolutely stay here again.
Dear David, Thank you for taking a moment to share your experience at Best Western Plus Glen Allen Inn. We are thrilled that our comfortable accommodations and friendly team managed to impress you, as well as our excellent value. It was a pleasure having you here with us, and we wish you safe and happy travels!
Good location. Plenty of dining options available. Easy access to highways.
Dear Paul, Thank you for your thoughtful review of your time with us at Best Western Plus Glen Allen Inn. We are thrilled that our fantastic location was perfect for your needs, and we hope that you will come back to see us the next time your travels bring you our way!
I rented the room for 3 nights it wasn’t as clean as I would’ve liked, the carpeted floor had food smashed into the carpet and the bottom or base of the toilet was full of urine stains?? I inquired with the front desk clerk on when the cleaning staff would be in and was advised they only work, Mon/Wed/Fri? I checked in that Friday the room should’ve been cleaner? The “free breakfast” was a brown paper bag pickup, so disappointed and expected more..
Dear Kim, All comments are welcome, and we value your input. We strive to provide our guests with clean accommodations on all occasions, and we are very sorry to hear about your experience. We will review these concerns with our team. Thank you, and we hope to be able to serve you again in the future so that we can show you a better experience.
The room smells like dirty mop water very dusty beds were horrible to sleep in pool was nasty
The issues you raise are important to us. Our goal is to provide exceptionally clean accommodations to all of our guests, and we are saddened to read of your experience. Our team will address each of these issues to ensure future visits will not experience the same problems. The next time you're in the area, we would love another chance to change your perceptions.
I need to write a letter to corporate. My room was not made up 2 days of my 3 day stay. I also got interrogated from the front desk clerk who refused to give me clean towels until I brought back the dirty ones from the room that wasn’t cleaned! I’m very angry and I want some sort of refund and something done
Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations and we will be communicating your concerns to our team as we strive to ensure every guest has a clean, comfortable visit. While we have had to make changes to our housekeeping policies, we still aim to provide top-notch service at all times. We wish you pleasant future travels and hope that we will have the chance to change your perceptions.
It was clean and comfortable.
We want everyone who stays at Best Western Plus Glen Allen Inn to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our clean, comfortable rooms were exactly what you were looking for. The next time you're in town, please come see us again.
The property was lacking in that the only ice machine was on the first floor so if you needed ice you had to go downstairs to get it and take it back down long halls which wouldn’t have been that much of a problem if I wasn’t handicapped with a bad ankle walking with a cane-staff offered no apologies nor did they offer to help me carry the ice- night staffer upon arrival did offer 2 bottles of water free however which i was very thankful for since the vending machines had no water just sodas contrary to literature. Also, full breakfast is NOT offered due to Covid and the bag consisted of a tiny chewy granola bar, a tiny pecan twirl pastry and an orange-there was however, coffee and juice in the dining area
Thank you for voicing your concerns, so we know how to improve. We apologize for any issues with our vending services and for any inconvenience you experienced. Our team is always available should guests need assistance, so we'll discuss your feedback with them to ensure this goal is being met. We also appreciate the feedback regarding breakfast and will keep it in mind as we move forward through the pandemic. Our team hopes to welcome you back down the road.
Dear Matthew, We appreciate you taking the time to leave us your review, and it's unfortunate to hear that you encountered some cleanliness issues during your stay. Our housekeeping team will be sure to give your room the attention it deserves, and we hope you'll consider joining us again later down the road.