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The Westin Richmond

4.0 out of 5.0

Recent guest reviews

Nice big rooms with very comfortable beds and lots of comfortable pillows. Friendly and courteous staff. Restaurant and bar with great menus. Office Park location with free parking easy in an easy out off the main Highway.

I enjoyed my stay at this beautiful hotel. I was even able to get in a quick work out in and the gym had all the necessary equipment. My only complaint, if I can even call it that, is that it was a little father from downtown then I would have liked. I knew this booking it so I really shouldn't be complaining and I chose to stay there knowing this because I just love Westin's so much and couldn't find one in the city proper.

Restaurant has great veggie/vegan options, elegant, modern, health conscious amenities and relaxing atmosphere. Staff always friendly and helpful. Rooms are lovely.

Great service and amenities including wonderful fitness center. room was large and clean. Will return

Fabulous hotel. And they take pets. Great dinner and didn't have to go anywhere. Lovely room with a great view

Staff was courteous and room was excellent. My only complaint was the lighting too dark in the bathroom. Hard to apply makeup!

Overall an excellent, new Westin. Closer to the airport than downtown.

nice location, nice bar; but for the price, you have a higher expectation.

This hotel is a Westin Hotel in every way. The room is very comfortable, clean and modern. Although I was surprised at the $9.95 per day rate for internet access. The staff was very pleasant. I was most impressed by the gym. I expected a small workout room but it is actually a full gym. The restaurant also had a very good menu... drove around the area and wasn't very impressed by the food selections.. nothing I found on a Sunday came close to the hotel restaurant. I will stay at this hotel again.

The staff were very helpful and friendly. The design of the hotel was sharp and sophisticated. If you plan on taking a taxi downtown, expect to pay, but it's much nicer than any of the hotels I've stayed in downtown.

It was an enjoyable experience for the most part. The bed and shower were amazing. the staff was very friendly and helpful. I do feel that there should be some kind of continental breakfast offered. The refreshment fridge was not working, but they did provide another fridge after our 2nd request.

What a spectacular hotel! From the moment of arrival until check out, the experience was awesome. Room was QUIET, cool, clean and spa-like. I can't say enough about the heavenly king bed, wow! Although we did not have time to try the heated pool or the workout facility (because we were so comfortable) it looked divine. There is 24 hour service available, including room service. A true delight, I cannot wait to "escape" there again!

The hotel staff was decent enough; the pool was extremely slippery. I slipped and my son banged his head slipping. It was over cholorinated to the point that my children wouldn't stop coughing until we left. The next morning, they could not keep up with the coffee demand. There was no regular coffee and after waiting for them to get more coffee, there was no creamer. When we asked for more, the staff seemed annoyed to handle our request.

We stayed here because we had to go to a wedding. Hotel staff was very friendly. Had no complaints of the room. The bathroom was huge. Pool and hot tub was nice. The location was great, right off the highway. All and all would stay here again.

This was my first stay at a Westin in some time. I was really impressed. Great service, good food, friendly bar staff who made a mean martini, and a relaxing, spa-like vibe throughout the hotel. Well-managed and really comfortable hotel.

Service and accomodations good. Restaurant is quite good, but they very much need to improve the quality of the bread that is served for breakfast. It's of the quality you get at the grocery store, but they need to upgrade to real whole wheat, loaf multigrain--not the grocery store sliced bread. Also, would be really nice to have a NY Times paper available. Otherwise--terrific!

I went to Richmond to give a seminar at the University of Richmond. The hotel was great. Everyone was very helpful and friendly. I would most certainly go back to Westin.

We went to Richmond for a family event and wanted a location close to our son's house. The Westin was perfect. Spacious lobby with a nice bar. Rooms were lovely with very nice linens and toiletries. I will definitely stay here again.

clean,relaxed atmosphere. Just stayed one nite, had a wonderful breakfast!

[...]

Room options

Traditional Double Room, 2 Double Beds

Full 2 | Sleeps 4

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 2 Double Beds

Full 2 | Sleeps 4

Traditional Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for The Westin Richmond

Everyone (1) Business (5) Couples (13) Family (6) Other (3)
5

great hotel away from the center of the city

Everyone

Nice big rooms with very comfortable beds and lots of comfortable pillows. Friendly and courteous staff. Restaurant and bar with great menus. Office Park location with free parking easy in an easy out off the main Highway.

By , from Carlisle, MA on Apr 14, 2016

Review comment responded on Apr 19, 2016

Dear Robin, thank you for your recent stay and 5 star review of your experience. I am glad to hear you enjoyed the hotel and services as well as our friendly associates. We look forward to welcoming you back again soon. Be well, Feliks Schwartz - General Manager

4

great hotel, ok location

BusinessTravelers

I enjoyed my stay at this beautiful hotel. I was even able to get in a quick work out in and the gym had all the necessary equipment. My only complaint, if I can even call it that, is that it was a little father from downtown then I would have liked. I knew this booking it so I really shouldn't be complaining and I chose to stay there knowing this because I just love Westin's so much and couldn't find one in the city proper.

By on Aug 24, 2015

5

go to visit friends and family and stay here every time

Families

Restaurant has great veggie/vegan options, elegant, modern, health conscious amenities and relaxing atmosphere. Staff always friendly and helpful. Rooms are lovely.

By on May 5, 2015

4

a great find

Couples

Great service and amenities including wonderful fitness center. room was large and clean. Will return

By on Oct 13, 2014

4

happy list

Families

Fabulous hotel. And they take pets. Great dinner and didn't have to go anywhere. Lovely room with a great view

By on Sep 30, 2014

5

on par for a westin

Singles

Staff was courteous and room was excellent. My only complaint was the lighting too dark in the bathroom. Hard to apply makeup!

By on Jun 1, 2014

5

nice hotel, a bit far from downtown

BusinessTravelers

Overall an excellent, new Westin. Closer to the airport than downtown.

By on Feb 22, 2014

3

just an ok stay

Couples

nice location, nice bar; but for the price, you have a higher expectation.

By on Dec 21, 2011

4

holds up to what you expect from a westin

Singles

This hotel is a Westin Hotel in every way. The room is very comfortable, clean and modern. Although I was surprised at the $9.95 per day rate for internet access. The staff was very pleasant. I was most impressed by the gym. I expected a small workout room but it is actually a full gym. The restaurant also had a very good menu... drove around the area and wasn't very impressed by the food selections.. nothing I found on a Sunday came close to the hotel restaurant. I will stay at this hotel again.

By on Dec 20, 2011

4

friendly staff and comfy room

Couples

The staff were very helpful and friendly. The design of the hotel was sharp and sophisticated. If you plan on taking a taxi downtown, expect to pay, but it's much nicer than any of the hotels I've stayed in downtown.

By on Oct 3, 2011