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Recent guest reviews

Room was very nice. Only complaint is the lighting was fluorescent, dim, and horrible.

Older Westin, staff was great especially check in. The property needed a refresh, I’m surprised it wasn’t done this year when travel was slower and they had the time. Especially the bathroom was disappointing and the shower, the tile on the floor was not clean or maybe just old and needed to be replaced. Westin usually prides itself on the “spa like” bathrooms and amenities.

Front desk staff not overly friendly. They send you to worst rooms first and you have to get new room several times so you are in a quiet location with a walk in shower and not a bath tub shower. I had reserved and prepaid for a suite which also confirmed on phone but was not available upon timely check in and was told it was given to a higher level customer on rewards program. However once you are in room it is comfortable with nice bed, big tv and walk on shower. Plenty of easy close free parking up front. Front desk staff need to be friendlier and more welcoming. Good restaurant food but beer prices are high.

The room was nice, can't compain there. Just no reason to pay for club level. They didn't tell us all of the 'club level' perks don't exist right now due to covid, yet we still paid $50 more to get a 'club level' room.

Got bumped up to a club room which was very nice. The hotel is very conveniently located

Nice and clean. Had to remove top from toilet and manually close flap to stop it from running.

Very nice, clean hotel. Beds were very comfortable. I forgot hairspray and they weren’t able to supply any. Instead they brought me mouse. Other than that it was a nice hotel in a quiet area.

Great location near but not in Short Pump and not the hustle of downtown. Staff and extras all good.

We always stay in this hotel when we visiting my farher. Hotel comfortable, staff friendly, breakfast delicious.

Clean, Friendly and Reasonably Priced. Nice Place, I'd stay here again.

Nice big rooms with very comfortable beds and lots of comfortable pillows. Friendly and courteous staff. Restaurant and bar with great menus. Office Park location with free parking easy in an easy out off the main Highway.

W Broad Street Richmond VA

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within 2 miles (3 km) of Henrico Doctors' Hospital, The Westin Richmond is within 3 miles (5 km) of University of Richmond. This 250-room, 4-star hotel has an indoor pool along with a 24-hour gym and free self parking.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

All 250 recently renovated rooms feature refrigerators, coffee makers, and free bottled water. 50-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests staying at The Westin Richmond enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Traditional Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 4

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for The Westin Richmond

Everyone (16) Couples (15) Business (5) Family (7) Other (3)
4
Everyone

By on Jun 1, 2021

4
Everyone

By on May 28, 2021

4
Everyone

Room was very nice. Only complaint is the lighting was fluorescent, dim, and horrible.

By on Feb 19, 2021

1
Everyone

By on Feb 17, 2021

3
Business Business

Older Westin, staff was great especially check in. The property needed a refresh, I’m surprised it wasn’t done this year when travel was slower and they had the time. Especially the bathroom was disappointing and the shower, the tile on the floor was not clean or maybe just old and needed to be replaced. Westin usually prides itself on the “spa like” bathrooms and amenities.

By on Feb 6, 2021

5
Everyone

By on Jan 3, 2021

3
Everyone

Front desk staff not overly friendly. They send you to worst rooms first and you have to get new room several times so you are in a quiet location with a walk in shower and not a bath tub shower. I had reserved and prepaid for a suite which also confirmed on phone but was not available upon timely check in and was told it was given to a higher level customer on rewards program. However once you are in room it is comfortable with nice bed, big tv and walk on shower. Plenty of easy close free parking up front. Front desk staff need to be friendlier and more welcoming. Good restaurant food but beer prices are high.

By , from South on Dec 10, 2020

2
Partner Couples

The room was nice, can't compain there. Just no reason to pay for club level. They didn't tell us all of the 'club level' perks don't exist right now due to covid, yet we still paid $50 more to get a 'club level' room.

By , from Richmond, VA on Aug 18, 2020

5
Everyone

By on Jul 23, 2020

5
Everyone

By on Dec 3, 2019

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