Room was dirty. When staff was informed later in the evening, i was told to mention at check out and that they were having problems with the temp cleaning agency. No room change was offered. When i mentioned room disatisfaction at check out, i was told i shouldve informed earlier and request another room.
The room was nice and the staff was very friendly and professional. The shower gel container in the shower was empty (we had our own, but if theres a container it shoukd be full) and there was no iron in the room. The attention to detail was lacking and does make you wonder what else may have been skimped on. I loved that they provided sanitizing wipes.
Room was clean and comfortable. Ample parking available onsite. Overall great experience for us!
It was a very nice clean room that was better than we expected. It had a nice lounge area, nice tv, clean bathroom, and comfy bed.
Front desk staff were great. Good location. lydtswback would large
Nice staff and the room was comfortable. Only issue is that you could hear folks in the from the above floor, which was pretty loud at times.
Great hotel. Close to attractions. We came down from NJ to visit the museums in DC and then spent the rest of weekend at Kings Dominion and Busch Gardens! Great time! We couldn't be more pleased with our stay.
One night to view property in the area. Very clean and quiet.
All staff were professional and courteous, room was clean and quiet, housekeeping staff did a great job on my multi-day stay. Complimentary breakfast had a good selection of foods, including fruit, eggs (both scrambled and hard-boiled), sausage, toast, bagels, cereal, muffins, and more. There's also a mini-store with a selection of beverages and snacks for purchase, and complimentary newspapers and cookies.
I liked this hotel a lot. The woman at the counter was super nice and helpful, and the room was surprisingly nice and the decor of the room was cool. And the location was great too, really close to everything in Short Pump and the drive to the art museum and Carytown was only 11 minutes. The only negative would be the housekeeping staff might be a little careless. The fridge smelled like cheap beer, and the grout in the bathtub wasn't spotless (it wasn't gross, but it could've been better.) Maybe the hotel can get housecleaning some bleach! There's free parking, an indoor pool with a hot tub and free breakfast with a waffle maker. It was a great hotel to stay st with kids.
The hotel was upgraded about 2 years ago but I have been staying here for 7 years. The staff are courteous and efficient. The location is excellent for my needs. The rooms are suites and spacious. There is a nice complementary breakfast buffet as well.
Staff was overly accommodating. Made certain we had an adjoining room - even for just one night. Great location - very easy to locate and access.
I am (we are wife and kid) actually sitting inside the breakfast area and enjoying the free awesome breakfast right now. This Hotel is absolutely the finest. Clean and roomy, excellent bed, pillows about 10 pillows, carpets plush and soft with absolutely no vacuum bag stinky smells anywhere in the Hotel. Recommend it highly 5 out of 5 stars.
Hotel is great in a quiet area. Clean and in a nice area.
Excellent! It was close to where I had meeting. The staff went the extra mile in helping me.
Located 2.3 mi (3.7 km) from Children's Museum of Richmond, Springhill Suites by Marriott Richmond Northwest is within a 10-minute drive of Short Pump Town Center. This 103-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free breakfast is included with your stay.
The 103 accommodations feature sitting areas. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include iPod docks, microwaves, and refrigerators.
Guests of Springhill Suites by Marriott Richmond Northwest have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
Room was dirty. When staff was informed later in the evening, i was told to mention at check out and that they were having problems with the temp cleaning agency. No room change was offered. When i mentioned room disatisfaction at check out, i was told i shouldve informed earlier and request another room.
The room was nice and the staff was very friendly and professional. The shower gel container in the shower was empty (we had our own, but if theres a container it shoukd be full) and there was no iron in the room. The attention to detail was lacking and does make you wonder what else may have been skimped on. I loved that they provided sanitizing wipes.
Room was clean and comfortable. Ample parking available onsite. Overall great experience for us!
It was a very nice clean room that was better than we expected. It had a nice lounge area, nice tv, clean bathroom, and comfy bed.
Front desk staff were great. Good location. lydtswback would large
