Room not clean. Found bottle cap on floor. Bathroom had hair laying around.
Nice clean hotel friendly staff. Nice pool and convenient shopping
Convenience to area shopping & restaurants. Easy to access from major highway too.
I used this weekend as a get away. I have a roommates and needed time away for a chance some peace and quite and just me. The hotel check was ok, despite their computer system was down. The front desk lady was very nice and quick with the check in process. The room was nice and clean. However, my air conditioner would not shut off. The temperture was ok, but the noise from the unit was aggravating. If, i tried it would make this awful noise louder. I was ready to go to bed and contacted the front desk the lady talked me through how turn off the unit. It did not shut off but it did get quite. I fell asleep only to be startled awake with the same noise. I again called the front desk there was a guy on duty tried to talk me through how to shut ir down despite me telling him I tried all of that. He said i will be there in 30 mins. I never heard or saw him at all. The noise stopped but the unit still never shut off. This is so aggravating especially since this was the time i choose to get away to myself to enjoy some me time and peace and quiet.
The beds and pillows were like sleeping on clouds! And the room was large, clean and quiet.
Clean, easy check in and check out and comfortable what more can you ask for?
This facility was very nice. However the water in the hot tub was extremely dirty. Other than that we enjoyed our stay.
When y first arrived three staff members were at the front desk but none of them immediately acknowledged me when I entered. They stood there talking before one of them finally said anything to me. The restaurant in the hotel closed early! I was out but came back to the hotel to East only to find out that they closed early without any notice or signs. I had to ask the front desk receptionist and she could not provide an answer for why they closed early on a Saturday night. So I was disappointed in the overall customer service at this place.
No one at front desk both at 9am and 11am. A sigh said leave your key on the counter that had room number on it. Someone picks it up goes to room and you are paying for any damage.
Breakfast was awesome...I had a comfortable experience
Pleasant sums it up. Got the job done, and masse our evening bearable. Enjoyed some laps in a decent size pool to burn some guilty calories.
Located within a mile (2 km) of Short Pump Town Center, Wingate by Wyndham Richmond Short Pump is within 2 miles (3 km) of Sheltering Arms Institute. This 102-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
All of Wingate by Wyndham Richmond Short Pump's 102 air-conditioned rooms provide microwaves, refrigerators, and free weekday newspapers. Guests can expect 32-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.
At Wingate by Wyndham Richmond Short Pump, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Room not clean. Found bottle cap on floor. Bathroom had hair laying around.
Nice clean hotel friendly staff. Nice pool and convenient shopping
Thank you for your perfect rating! We are glad you enjoyed the pool and the location which is close to shopping and many dining options.
Thanks for the great review. Please come back to see us!
It was our pleasure to provide you with excellent customer service and warm hospitality as we always want to ensure our guests have the best care possible. We hope you also had a chance to enjoy our indoor heated pool and oversized hot tub as these amenities provide a great way to relax and unwind. Please return to visit us again in the future!
Convenience to area shopping & restaurants. Easy to access from major highway too.
Thank you so much for choosing Wingate in your travel plans while in the Richmond area. Your perfect review score made our day and it was our pleasure to provide you with superior service from our friendly staff, clean and comfortable accommodations, and lots of convenient amenities. Our covered parking garage and vehicle charging station are very helpful in addition to the elevator service that brings you right to your room. Hopefully you had an opportunity to explore the area as we have quite a few shops and restaurants close by as you’ve noticed. In fact, we even offer a complimentary local shuttle service to all our guests which makes it very convenient and stress-free. Thank you so much for your valuable feedback and we hope to see you again, soon.
I used this weekend as a get away. I have a roommates and needed time away for a chance some peace and quite and just me. The hotel check was ok, despite their computer system was down. The front desk lady was very nice and quick with the check in process. The room was nice and clean. However, my air conditioner would not shut off. The temperture was ok, but the noise from the unit was aggravating. If, i tried it would make this awful noise louder. I was ready to go to bed and contacted the front desk the lady talked me through how turn off the unit. It did not shut off but it did get quite. I fell asleep only to be startled awake with the same noise. I again called the front desk there was a guy on duty tried to talk me through how to shut ir down despite me telling him I tried all of that. He said i will be there in 30 mins. I never heard or saw him at all. The noise stopped but the unit still never shut off. This is so aggravating especially since this was the time i choose to get away to myself to enjoy some me time and peace and quiet.
Thank you so much for choosing to stay with us recently as you were seeking peace and quiet and a relaxing get-away. Hopefully you began the day at our complimentary hot and cold breakfast buffet and found our rooms to be comfortable and accommodating with the in-room amenities. Please accept our apology that the malfunctioning AC unit affected your ability to have a relaxing, restorative visit. Guest feedback is important to us so we appreciate your valuable comments and will discuss it with our staff to see where corrections are needed. Thank you so much for being our guest; please come back again so that we may have an opportunity to make it up to you.
Thank you so much for the positive review score and we are delighted that you had a good stay. Our hotel amenities including complimentary breakfast are a great value for guests staying with us and we hope you enjoyed what we provide. Although we aspire to provide all the comforts of home, we also hope you had time to explore the many shopping, dining, and entertainment options in immediate proximity to us and utilized our convenient, free local shuttle, as well. Please visit us again in the future the next time you are back in the area!
The beds and pillows were like sleeping on clouds! And the room was large, clean and quiet.
Mimi, it made our day to see your perfect rating and to learn that you had such a nice stay with us recently. It was certainly our pleasure to provide you with a clean, comfortable guest room and superior service with from our friendly staff. Hopefully you had an opportunity to indulge in a relaxing soak in our oversized hot tub or indoor pool. There is no better way to unwind after a chilly day in the Richmond area. Thank you for being our guest and do come back again.
We sure do appreciate this perfect rating and thank you for including us in your plans to visit the Richmond area recently. It was our pleasure to provide you with a clean and spacious guest room, superior service, and a delicious complimentary hot and cold breakfast buffet. Hopefully you found time to indulge in a refreshing dip in our heated indoor swimming pool or utilize our fitness room. We try to provide all the comforts of home and more so that our visitors can relax and have an enjoyable time. Please be our guest again in the future.
Clean, easy check in and check out and comfortable what more can you ask for?
Thank you so much for choosing to stay with us recently and we really appreciate the perfect review score. We are delighted that you enjoyed your clean and comfortable accommodations and we were happy to provide friendly, helpful service. Hopefully you began each morning with a visit to our complimentary hot and cold breakfast buffet and enjoyed the convenience of our in-room refrigerator, microwave and free Wi-Fi access. Please come back and stay with us again.
I am very sorry to hear you did not have a pleasurable experience at our hotel. There must have been some type of mistake as our housekeeping staff is usually great at cleaning the rooms. In the future, please be sure to let us know immediately so that we can quickly have your room cleaned or give you a new one. We certainly would not want you to stay in a room that is unclean. Our hotel front desk is open and staffed 24 hours. We welcome your feedback and hope you will give us another try in the future.