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Recent guest reviews

Basic 4-star hotel. Rooms and hallway are a little dated.

Nice, new and clean They made the best of the current conditions Look forward to my next visit when things are more open

Ok room, but no microwave in the room, bathroom is too dark to see anything

I liked everything Amazing service and staff. They were very courteous.

Our room is next to the facility room and the facility room was beeping all night, it disturbed our sleep. Next time, we will think hardly to go back to the Hilton hotel.

Great location and friendly staff. Room service food was also great! However pool felt too cold, there were no on demand movies, and facial tissues felt like sandpaper.

the location to shopping and restaurants. Also, the free shuttle

Amazing close to shopping areas! Close to our venue as well. The Cheesecake Factory was only 5 mins away.

great experience, great hotel, kind staff---very clean too

Staff appeared helpful. However, even though the check out time is 12 does not mean that staff will leave you alone. At 0930 a loud knock on the door and when I did not respond quick enough housekeeping tried to come in. Again at 1030. Also at 0734 room service called waking us up as the circles on the slip of paper they provided was to difficult to understand. Spoke to staff upon checkout and was told that housekeeping is allowed to leave as soon as they finish their job. That if they finish early or late they get the same pay . So I guess knocking on doors to remove quests so the staff can leave early is supported by management as it is still going on. Also the horrible smell in the room was the pillows we were to sleep on. Clean room? I think not. So all in all would we recommend this place? Sure to someone I do not like or someone that does not care about nasty smells and being woke up by the staff. On a positive note the bed is very comfortable as was the non stinky pillows and the shower has awesome water pressure. And by the way the staff did nothing for the unpleasant stay except say I'm sorry. This was an anniversary celebration I wished had been somewhere else.

You can usually get a bargain rate at this hotel, and the amenities are great. Lori in the lounge is terrific!

Nice hotel in a nice spot, but they need to be sensitive to put the active kids families next to each other. The one in the next room was shouting at before 6AM and apparently running around the room screaming. Being out until after 12AM having a nice Friday evening with my wife and my adult son didn't help the early wake up...

I really enjoyed my stay here, beautiful area, everything I needed within a mile and the staff was awesome!

The hotel is awesome!!! In town for the weekend and enjoyed the the staff and especially the bar tender. She gave us useful info about where to and do. Nice

The hotel is located around many restaurants and shopping options. It is easy access to Interstate 64 which makes it easy to get anywhere. The staff was very accommodating and helpful with directions or requests. Shula's Bar was great for a gathering place. Parking was great and free. Wifi was easy to connect to. There is a Starbucks in the lobby that is open day and early evening for coffee and snacks. There is a fitness center which we did not have time for. All in all, we will return when in the Richmond area.

As soon as we walked in we were greeted by a warm friendly staff. It was a beautiful hotel and we loved staying there. Very comfortable. My husband and I don't live far from Short Pump, so it was nice to get away in a lovely city and gorgeous hotel. I recommend this hotel to everyone. It's very classy.

West Broad Street Richmond VA

Hotel highlights

  • Walking distance to Short Pump Town Center
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Within a short walk of Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump is within 2 miles (3 km) of Sheltering Arms Institute. This 254-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a 24-hour fitness center. It's centrally located in Richmond, connected to a shopping center,9.9 mi (15.9 km) from University of Richmond, and also 12.6 mi (20.3 km) from Carytown.


Dining

Enjoy dining at Aroma Cafe, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 254 rooms feature MP3 docks, refrigerators, and coffee makers. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and ironing boards are other standard amenities.


Property features

Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool, and a 24-hour fitness center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

One king bed executive floor

1 King Bed | Sleeps 2

Parlor Suite Non-Smoking

1 King Bed | Sleeps 2

Two queen beds

2 Queen Beds | Sleeps 4

One king bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Richmond Hotel & Spa/Short Pump

Everyone (6) Couples (6) Family (4) Friends (4) Other (1)
5
Everyone

By on Oct 19, 2020

Review comment responded on Oct 22, 2020

Thank you for your feedback, we appreciate the comments. Hope to see you soon

4
Family with small children

Basic 4-star hotel. Rooms and hallway are a little dated.

By on Sep 19, 2020

Review comment responded on Oct 22, 2020

Thank you for your feedback, we appreciate the comments. Unfortunately covid has delayed our renovation.

4
Everyone

By on Aug 13, 2020

5
Everyone

Nice, new and clean They made the best of the current conditions Look forward to my next visit when things are more open

By on Jun 6, 2020

4
Family

Ok room, but no microwave in the room, bathroom is too dark to see anything

By on Jan 27, 2020

5
Everyone

By on Jan 24, 2020

5
Friends

I liked everything Amazing service and staff. They were very courteous.

By on Oct 21, 2019

2
Partner Couples

Our room is next to the facility room and the facility room was beeping all night, it disturbed our sleep. Next time, we will think hardly to go back to the Hilton hotel.

By on Jun 3, 2019

4
Family with small children

Great location and friendly staff. Room service food was also great! However pool felt too cold, there were no on demand movies, and facial tissues felt like sandpaper.

By on May 28, 2019

4
Family

the location to shopping and restaurants. Also, the free shuttle

By on May 28, 2019

Hilton Richmond Hotel & Spa/Short Pump

12042 West Broad Street, Richmond, VA 23233
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