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Hilton Richmond Hotel & Spa/Short Pump

4.0 out of 5.0
Overview Reviews Amenities & Policies
12042 West Broad Street, Richmond, VA
1-844-663-2269
4.0
out of 5
"Good!"
See all 17 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.5
Hotel condition 3.0

This hotel is most popular for:

  • Couples
  • Friends
  • Family

Recent guest reviews

Our room is next to the facility room and the facility room was beeping all night, it disturbed our sleep. Next time, we will think hardly to go back to the Hilton hotel.

Great location and friendly staff. Room service food was also great! However pool felt too cold, there were no on demand movies, and facial tissues felt like sandpaper.

the location to shopping and restaurants. Also, the free shuttle

Amazing close to shopping areas! Close to our venue as well. The Cheesecake Factory was only 5 mins away.

great experience, great hotel, kind staff---very clean too

Staff appeared helpful. However, even though the check out time is 12 does not mean that staff will leave you alone. At 0930 a loud knock on the door and when I did not respond quick enough housekeeping tried to come in. Again at 1030. Also at 0734 room service called waking us up as the circles on the slip of paper they provided was to difficult to understand. Spoke to staff upon checkout and was told that housekeeping is allowed to leave as soon as they finish their job. That if they finish early or late they get the same pay . So I guess knocking on doors to remove quests so the staff can leave early is supported by management as it is still going on. Also the horrible smell in the room was the pillows we were to sleep on. Clean room? I think not. So all in all would we recommend this place? Sure to someone I do not like or someone that does not care about nasty smells and being woke up by the staff. On a positive note the bed is very comfortable as was the non stinky pillows and the shower has awesome water pressure. And by the way the staff did nothing for the unpleasant stay except say I'm sorry. This was an anniversary celebration I wished had been somewhere else.

You can usually get a bargain rate at this hotel, and the amenities are great. Lori in the lounge is terrific!

Nice hotel in a nice spot, but they need to be sensitive to put the active kids families next to each other. The one in the next room was shouting at before 6AM and apparently running around the room screaming. Being out until after 12AM having a nice Friday evening with my wife and my adult son didn't help the early wake up...

I really enjoyed my stay here, beautiful area, everything I needed within a mile and the staff was awesome!

The hotel is awesome!!! In town for the weekend and enjoyed the the staff and especially the bar tender. She gave us useful info about where to and do. Nice

The hotel is located around many restaurants and shopping options. It is easy access to Interstate 64 which makes it easy to get anywhere. The staff was very accommodating and helpful with directions or requests. Shula's Bar was great for a gathering place. Parking was great and free. Wifi was easy to connect to. There is a Starbucks in the lobby that is open day and early evening for coffee and snacks. There is a fitness center which we did not have time for. All in all, we will return when in the Richmond area.

As soon as we walked in we were greeted by a warm friendly staff. It was a beautiful hotel and we loved staying there. Very comfortable. My husband and I don't live far from Short Pump, so it was nice to get away in a lovely city and gorgeous hotel. I recommend this hotel to everyone. It's very classy.

My friend and I stayed at this hotel and were very impressed. It was brand new and so nice. So sad that we were only staying for just one night. Staff was very pleasant too. Hotel was so close to all the great shopping for Black Friday.

Beautiful hotel and service. Definitely would stay again and recommend to friends. Great stay for the price.

not aware of a $75 pet fee It was not posted on [...]

This hotel is new, and clean. Nice rooms and very professional staff. All the front desk people went out of their way to make our stay comfortable. We stayed on the "Executive" floor, which was supposed to have it's own breakfast bar, but it didn't. When we went down to the restaurant for breakfast, we had to order off the menu, as there was no breakfast buffet there either. On our first morning, we were the only people in there, and service was good. On the second morning, however, something was amiss, and it took 1/2 hour to get our breakfast, even though there were only a few people in there. They apologised for the lack of service. Our orders were very slow in coming and were incorrect. People there apologised, but did not elaborate. This location is great if you are visiting Short pump, but there's nothing much there to see or do. Overall, a nice hotel with good staff, but don't expect food service to match.

West Broad Street Richmond VA

Hotel highlights

  • Walking distance to Short Pump Town Center
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located within a leisurely stroll of Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump is within a few miles (5 km) of Children's Museum of Richmond. This 4-star hotel has 254 rooms and welcomes guests with 3 restaurants, a full-service spa, and an indoor pool.


Dining

Enjoy dining at Aroma Cafe, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

Hilton Richmond Hotel & Spa/Short Pump's 254 air-conditioned rooms provide MP3 docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and wired Internet, along with 42-inch flat-screen TVs. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other amenities include free weekday newspapers, laptop-compatible safes, and phones.


Property features

Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool, and a 24-hour fitness center. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Two Queen Beds, Accessible

Queen 2 | Sleeps 4
$158* Per night/room Oct 25 - Oct 26

Superior Room, 1 King Bed

King 1 | Sleeps 4

One king bed executive floor

King 1 | Sleeps 2

Suite, Non Smoking

King 1 | Sleeps 4

One king bed

King 1 | Sleeps 2

Guest reviews for Hilton Richmond Hotel & Spa/Short Pump

Everyone (2) Couples (6) Family (3) Friends (4) Other (1)
2
Partner Couples

Our room is next to the facility room and the facility room was beeping all night, it disturbed our sleep. Next time, we will think hardly to go back to the Hilton hotel.

By on Jun 3, 2019

4
Family with small children

Great location and friendly staff. Room service food was also great! However pool felt too cold, there were no on demand movies, and facial tissues felt like sandpaper.

By on May 28, 2019

4
Families

the location to shopping and restaurants. Also, the free shuttle

By on May 28, 2019

5
Everyone

Amazing close to shopping areas! Close to our venue as well. The Cheesecake Factory was only 5 mins away.

By , from Hope Mills, nc on Nov 16, 2018

5
Everyone

By on Oct 1, 2018

5

wedding weekend

GetawayWithFriends

great experience, great hotel, kind staff---very clean too

By on Aug 25, 2014

3

trouble in paradise?

Couples

Staff appeared helpful. However, even though the check out time is 12 does not mean that staff will leave you alone. At 0930 a loud knock on the door and when I did not respond quick enough housekeeping tried to come in. Again at 1030. Also at 0734 room service called waking us up as the circles on the slip of paper they provided was to difficult to understand. Spoke to staff upon checkout and was told that housekeeping is allowed to leave as soon as they finish their job. That if they finish early or late they get the same pay . So I guess knocking on doors to remove quests so the staff can leave early is supported by management as it is still going on. Also the horrible smell in the room was the pillows we were to sleep on. Clean room? I think not. So all in all would we recommend this place? Sure to someone I do not like or someone that does not care about nasty smells and being woke up by the staff. On a positive note the bed is very comfortable as was the non stinky pillows and the shower has awesome water pressure. And by the way the staff did nothing for the unpleasant stay except say I'm sorry. This was an anniversary celebration I wished had been somewhere else.

By on Jun 30, 2014

4

excellent value

Couples

You can usually get a bargain rate at this hotel, and the amenities are great. Lori in the lounge is terrific!

By on Jun 9, 2014

3

crying kids wake you up at 6am on saturday morning

Families

Nice hotel in a nice spot, but they need to be sensitive to put the active kids families next to each other. The one in the next room was shouting at before 6AM and apparently running around the room screaming. Being out until after 12AM having a nice Friday evening with my wife and my adult son didn't help the early wake up...

By on Jun 9, 2014

4

fantastic girls getaway

GetawayWithFriends

I really enjoyed my stay here, beautiful area, everything I needed within a mile and the staff was awesome!

By on Nov 18, 2013

Hilton Richmond Hotel & Spa/Short Pump

12042 West Broad Street, Richmond, VA 23233
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