It was very nice.
The common areas were nice. The room was sparse but comfortable enough. The front desk was very slow as was the service when TV not working properly
The room was clean and exactly as pictured. The beds were comfortable. The breakfast was good. Beautiful property. The parking garage was amazing as it was pouring rain the day we checked out.
We were disappointed that amenities were not available as advertised.
Friendly staff and nice clean rooms with a great pool and hot tub!
Very nice hotel & spa surrounded by many options for shopping and dining within walking distance or a short drive away.
Clean, comfy bed, friendly staff, and convenient to shopping
Bed was the best part.. for 240 bucks a night could've had a micro wave in the room...pics online made the room look bigger than it was...how about telling ppl the spa closed..don't add the breakfast its not worth it just go out.
I think Hilton could do better than at they showed me at this hotel. There were so many problems I’m not gonna list them all, but they have undertrained staff, run out of food in dining rooms two nights in a row, loud hallways at night and in morning, and they will tell you the spa is open, but they don’t say it’s only for facials.
Basic 4-star hotel. Rooms and hallway are a little dated.
Nice, new and clean They made the best of the current conditions Look forward to my next visit when things are more open
Ok room, but no microwave in the room, bathroom is too dark to see anything
I liked everything Amazing service and staff. They were very courteous.
Located in Short Pump within a short walk of Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump is within 2 miles (3 km) of Sheltering Arms Institute. This 254-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a 24-hour gym.
Enjoy dining at Aroma Cafe, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, refrigerators, and coffee makers. Housekeeping is available on request.
Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool, and a 24-hour gym. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a spa tub, and conference space.
It was very nice.
The common areas were nice. The room was sparse but comfortable enough. The front desk was very slow as was the service when TV not working properly
The room was clean and exactly as pictured. The beds were comfortable. The breakfast was good. Beautiful property. The parking garage was amazing as it was pouring rain the day we checked out.
We were disappointed that amenities were not available as advertised.
Friendly staff and nice clean rooms with a great pool and hot tub!
Very nice hotel & spa surrounded by many options for shopping and dining within walking distance or a short drive away.
Clean, comfy bed, friendly staff, and convenient to shopping
Bed was the best part.. for 240 bucks a night could've had a micro wave in the room...pics online made the room look bigger than it was...how about telling ppl the spa closed..don't add the breakfast its not worth it just go out.
