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Recent guest reviews

Friendly staff and nice clean rooms with a great pool and hot tub!

Very nice hotel & spa surrounded by many options for shopping and dining within walking distance or a short drive away.

Clean, comfy bed, friendly staff, and convenient to shopping

Bed was the best part.. for 240 bucks a night could've had a micro wave in the room...pics online made the room look bigger than it was...how about telling ppl the spa closed..don't add the breakfast its not worth it just go out.

I think Hilton could do better than at they showed me at this hotel. There were so many problems I’m not gonna list them all, but they have undertrained staff, run out of food in dining rooms two nights in a row, loud hallways at night and in morning, and they will tell you the spa is open, but they don’t say it’s only for facials.

Basic 4-star hotel. Rooms and hallway are a little dated.

Nice, new and clean They made the best of the current conditions Look forward to my next visit when things are more open

Ok room, but no microwave in the room, bathroom is too dark to see anything

I liked everything Amazing service and staff. They were very courteous.

Our room is next to the facility room and the facility room was beeping all night, it disturbed our sleep. Next time, we will think hardly to go back to the Hilton hotel.

Great location and friendly staff. Room service food was also great! However pool felt too cold, there were no on demand movies, and facial tissues felt like sandpaper.

the location to shopping and restaurants. Also, the free shuttle

Amazing close to shopping areas! Close to our venue as well. The Cheesecake Factory was only 5 mins away.

great experience, great hotel, kind staff---very clean too

West Broad Street Richmond VA

Hotel highlights

  • Walking distance to Short Pump Town Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Within a short walk of Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump is within 2 miles (3 km) of Sheltering Arms Institute. This 254-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a 24-hour gym. Located centrally in Richmond, it's connected to a shopping center and also close to Children's Museum of Richmond and Elk's Lodge.


Dining

Enjoy dining at Aroma Cafe, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 254 rooms feature MP3 docks, refrigerators, and coffee makers. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes and ironing boards are also standard.


Property features

Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool, and a 24-hour gym. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

One king bed executive floor

1 King Bed | Sleeps 2

Parlor Suite Non-Smoking

1 King Bed | Sleeps 2

Two queen beds

2 Queen Beds | Sleeps 4

One king bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Richmond Hotel & Spa/Short Pump

Everyone (8) Couples (6) Family (5) Friends (1)
5
Family

Friendly staff and nice clean rooms with a great pool and hot tub!

By , from Bronson on Dec 20, 2021

4
Family

Very nice hotel & spa surrounded by many options for shopping and dining within walking distance or a short drive away.

By on Dec 2, 2021

5
Partner Couples

Clean, comfy bed, friendly staff, and convenient to shopping

By on Aug 25, 2021

3
Partner Couples

Bed was the best part.. for 240 bucks a night could've had a micro wave in the room...pics online made the room look bigger than it was...how about telling ppl the spa closed..don't add the breakfast its not worth it just go out.

By on Aug 22, 2021

5
Everyone

By on Aug 3, 2021

2
Partner Couples

I think Hilton could do better than at they showed me at this hotel. There were so many problems I’m not gonna list them all, but they have undertrained staff, run out of food in dining rooms two nights in a row, loud hallways at night and in morning, and they will tell you the spa is open, but they don’t say it’s only for facials.

By on Apr 26, 2021

4
Everyone

By on Apr 8, 2021

5
Everyone

By on Oct 19, 2020

Review comment responded on Oct 22, 2020

Thank you for your feedback, we appreciate the comments. Hope to see you soon

4
Family with small children

Basic 4-star hotel. Rooms and hallway are a little dated.

By on Sep 19, 2020

Review comment responded on Oct 22, 2020

Thank you for your feedback, we appreciate the comments. Unfortunately covid has delayed our renovation.

4
Everyone

By on Aug 13, 2020

Hilton Richmond Hotel & Spa/Short Pump

12042 West Broad Street, Richmond, VA 23233
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