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Hilton Richmond Hotel & Spa/Short Pump

Property class: 4

Choose dates to view prices

Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

A large hotel with a prominent "Hilton" sign, a covered walkway with railings, and a sign reading "Towne Center West".
An outdoor patio area with seating, a fire feature, and a spa & salon sign.
The entrance to Shulas Steak House with a dark wood facade, two large planters with greenery, and a bar area visible to the right.
A modern hotel lobby with a reception desk, curved ceiling design, and a glass entrance.
A bar area with dark wood cabinetry, a television mounted above the bar, and a variety of liquor bottles displayed on shelves.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
12042 West Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪6 min walk‬
  • Place, University of Richmond
    ‪20 min drive‬
  • Place, Kings Dominion
    ‪32 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪42 min drive‬

Room options

King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Parlor Suite Non-Smoking

A hotel room with a desk, a brown leather sofa, a blue armchair, a coffee table, and a patterned carpet.

Parlor Suite Non-Smoking

  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

A hotel room with a large bed, two armchairs, a desk, and a view of the outdoors.

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds, Accessible, Bathtub

8.6 out of 10
Excellent
(9 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Non Smoking

A hotel room with a flat-screen TV, a wooden desk with drawers, a chair, and a bed.

Junior Suite, 1 King Bed, Non Smoking

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Non Smoking

A hotel room with a sectional sofa, armchairs, a dining table with chairs, a TV, a lamp, and large windows with curtains.

Suite, Non Smoking

  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a TV, and a chair.

Superior Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(22 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

A hotel room with a large bed, a sofa, a desk with a TV, and a chair.

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a chair.

Classic Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, two armchairs, a desk, and a view of the outdoors.

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(66 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Classic Room, 2 Queen Beds

9.0 out of 10
Wonderful
(23 reviews)
  • 380 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Richmond

Located in Short Pump within a short walk of Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump is within 2 miles (3 km) of Sheltering Arms Institute. This 254-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a 24-hour gym.

What's nearby

  • Short Pump Town Center - 6 min walk - 0.4 miles
  • University of Richmond - 20 min drive - 11.0 miles
  • Virginia Commonwealth University - 25 min drive - 16.1 miles
  • Richmond Raceway - 25 min drive - 20.0 miles
  • Kings Dominion - 32 min drive - 26.2 miles

Getting around

  • Richmond Main Street Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 29 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬12 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Casa Del Barco - ‬10 min walk
  • ‪Capital One Café - ‬12 min walk
  • ‪Chipotle Mexican Grill - ‬19 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool, and a 24-hour gym. Self parking is available for USD 10.00 per day. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a hot tub, and meeting rooms.
Guests can expect to find free WiFi and 65-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include coffee makers, laptop-compatible safes, and ironing boards. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Aura Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is open select days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from August 20 2026 to September 10 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The property will be renovating from August 1 2026 to August 31 2026 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self parking fee: USD 10.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3 PM—-3:00 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Frequently asked questions

Is a free cancellation option available at Hilton Richmond Hotel & Spa/Short Pump?

Hilton Richmond Hotel & Spa/Short Pump offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Richmond Hotel & Spa/Short Pump?

As of Sep 1, 2026, prices found for a 1-night stay for 2 adults at Hilton Richmond Hotel & Spa/Short Pump on Sep 27, 2026 start from $181, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hilton Richmond Hotel & Spa/Short Pump?

This hotel is situated in Short Pump within a short 9-minute walk of Short Pump Town Center. You'll also find Elk's Lodge and Bowl America Short Pump within a short drive.

Is parking available on site at Hilton Richmond Hotel & Spa/Short Pump?

Yes, covered parking is offered for USD 10 per day. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Is there a spa at Hilton Richmond Hotel & Spa/Short Pump?

Aura Spa is the hotel's spa and services include deep-tissue massages, body wraps, and couples treatments. The spa is not open daily but only on select days.

Does Hilton Richmond Hotel & Spa/Short Pump have a casino?

No, Hilton Richmond Hotel & Spa/Short Pump doesn't have a casino.

Will I find an indoor pool at Hilton Richmond Hotel & Spa/Short Pump?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 6:00 AM and 10:00 PM. Note though that pool facilities will be unavailable from August 20 2026 until September 10 2026 (subject to change).

Is Hilton Richmond Hotel & Spa/Short Pump a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an indoor pool, and a bar/lounge.

Are there hot tubs at Hilton Richmond Hotel & Spa/Short Pump?

No, this hotel doesn't have a spa tub.

Does Hilton Richmond Hotel & Spa/Short Pump have a restaurant that serves breakfast?

Yes, Hilton Richmond Hotel & Spa/Short Pump has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Hilton Richmond Hotel & Spa/Short Pump allow pets to stay free of charge?

No, pets aren't allowed at Hilton Richmond Hotel & Spa/Short Pump though service animals are welcome.

Are there connecting rooms at Hilton Richmond Hotel & Spa/Short Pump?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hilton Richmond Hotel & Spa/Short Pump?

The closest major airport to Hilton Richmond Hotel & Spa/Short Pump is Richmond Intl. Airport (RIC), which is 22.2 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Hilton Richmond Hotel & Spa/Short Pump?

No, there aren't any guestrooms at Hilton Richmond Hotel & Spa/Short Pump that offer a balcony.

Does Hilton Richmond Hotel & Spa/Short Pump offer wedding services?

There are wedding services available at Hilton Richmond Hotel & Spa/Short Pump if that's in your vacation plans.

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1006 reviews
Rating 8 - Good. 170 out of 1006 reviews
Rating 6 - Okay. 75 out of 1006 reviews
Rating 4 - Poor. 40 out of 1006 reviews
Rating 2 - Terrible. 34 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff friendly, and overall great atmosphere and great place to stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tiffiney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Perfect staff Excellent staff
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

CHRISTOPHER M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, property was quiet, and staff was friendly and helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! We had 4 rooms for a family girls getaway and really enjoyed the hotel! Perfect location and very helpful staff overall!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great stay for an extended weekend getaway. The spa is fantastic and I love the location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Vinayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and property was super clean
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and Spa is in a lovely area of Richmond. The staff was very helpful, the room was comfortable and clean. Shula’s steakhouse is in the lobby, so a good meal is always waiting. We will stay here every year on our travels from Florida to New York.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night! Great accommodations.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel was very clean and well appointed. Staff was friendly and helpful. Its conveniently located for dining and shopping. My stay was lovely!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the staff was very nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Clean rooms, spacious hotel, staff was very helpful and the spa was a nice treat.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Glenn

Nice rooms. Convenient to local attractions
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
I went in the winter time the heat was really good Nice Hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, Friendly Staff. I definitely will book again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Laini

Liked: Cleanliness, amenities, property conditions & facilities
Great room, great hot tub, great breakfast, ample parking, great customer service. I'll definitely stay here again.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Staff was very helpful. Rooms where very nice and clean.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Katelen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was wonderful and qould be back again
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Erida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very clean hotel. The only complaint was the parking… we had to wait about 30 minutes to find a parking spot on Saturday night; other than that, highly recommend.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and nice people
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Saeed

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly, rooms are clean, and there is a good restaurant on the property.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ernest

Liked: Cleanliness, amenities, property conditions & facilities
The whole place was just great!!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good parking. Nice lobby. Water takes forever to get warm enough to shower
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking felt safe
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ryan

Absolutely fantastic
Stayed 2 nights in Mar 2026