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Recent guest reviews

It was very nice.

The common areas were nice. The room was sparse but comfortable enough. The front desk was very slow as was the service when TV not working properly

The room was clean and exactly as pictured. The beds were comfortable. The breakfast was good. Beautiful property. The parking garage was amazing as it was pouring rain the day we checked out.

We were disappointed that amenities were not available as advertised.

Friendly staff and nice clean rooms with a great pool and hot tub!

Very nice hotel & spa surrounded by many options for shopping and dining within walking distance or a short drive away.

Clean, comfy bed, friendly staff, and convenient to shopping

Bed was the best part.. for 240 bucks a night could've had a micro wave in the room...pics online made the room look bigger than it was...how about telling ppl the spa closed..don't add the breakfast its not worth it just go out.

I think Hilton could do better than at they showed me at this hotel. There were so many problems I’m not gonna list them all, but they have undertrained staff, run out of food in dining rooms two nights in a row, loud hallways at night and in morning, and they will tell you the spa is open, but they don’t say it’s only for facials.

Basic 4-star hotel. Rooms and hallway are a little dated.

Nice, new and clean They made the best of the current conditions Look forward to my next visit when things are more open

Ok room, but no microwave in the room, bathroom is too dark to see anything

I liked everything Amazing service and staff. They were very courteous.

West Broad Street Richmond VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Onsite dining
  • Spa

Located in Short Pump within a short walk of Short Pump Town Center, Hilton Richmond Hotel & Spa/Short Pump is within 2 miles (3 km) of Sheltering Arms Institute. This 254-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a 24-hour gym.


Dining

Enjoy dining at Aroma Cafe, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include MP3 docks, refrigerators, and coffee makers. Housekeeping is available on request.


Property features

Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool, and a 24-hour gym. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, a spa tub, and conference space.

Room options

Superior Room, 1 King Bed

1 King Bed | Sleeps 4

Parlor Suite Non-Smoking

1 King Bed | Sleeps 2

Suite, Non Smoking

1 King Bed | Sleeps 4

Two queen beds

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Richmond Hotel & Spa/Short Pump

Everyone (10) Couples (7) Family (5)
4
Partner Couples

It was very nice.

By on Sep 26, 2022

3
Partner Couples

The common areas were nice. The room was sparse but comfortable enough. The front desk was very slow as was the service when TV not working properly

By on Sep 15, 2022

5
Everyone

By on Sep 4, 2022

5
Family

The room was clean and exactly as pictured. The beds were comfortable. The breakfast was good. Beautiful property. The parking garage was amazing as it was pouring rain the day we checked out.

By on Jul 10, 2022

5
Everyone

By on Jun 2, 2022

3
Partner Couples

We were disappointed that amenities were not available as advertised.

By on Apr 25, 2022

5
Family

Friendly staff and nice clean rooms with a great pool and hot tub!

By , from Bronson on Dec 20, 2021

4
Family

Very nice hotel & spa surrounded by many options for shopping and dining within walking distance or a short drive away.

By on Dec 2, 2021

5
Partner Couples

Clean, comfy bed, friendly staff, and convenient to shopping

By on Aug 25, 2021

3
Partner Couples

Bed was the best part.. for 240 bucks a night could've had a micro wave in the room...pics online made the room look bigger than it was...how about telling ppl the spa closed..don't add the breakfast its not worth it just go out.

By on Aug 22, 2021

Hilton Richmond Hotel & Spa/Short Pump

12042 West Broad Street, Richmond, VA 23233
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