Skip to main content
Beginning of main content

Recent guest reviews

Great hotel and location

Elevators should be cleaner.

The gentleman that checked us in, Johnny, was excellent. The service he provided for was really outstanding! He went above and beyond and started our stay at the hotel on a very positive note! Roger and Norma

Great location, pleasant and helpful staff. But this property is ready for a facelift.

We liked our suite with the kitchen. However, it was in need of repair under the sink leaked. The hallway had vomit and smelled horrible and I was told it would be cleaned but it never was and we stayed 3 days. The pool should have been tarped, it was an eye soar to look at. The lobby had so much fragrance in it we thought someone sprayed perfume when we walked in. I would not recommend staying here.

Always friendly staff and great service. Breakfast is very good and the rooms are very clean and comfortable.

The young lady that checked us in went above and beyond the expected to make our stay extra special. because this property is essentially attached to Short Pump shopping center, parking can be an issue but, we never had a problem finding a spot more than 200meters from the entrance. Convenience and superb service will bring us back if we are ever in the area again.

The AC didn't work very well. Or Tom wasn't ready for check in.

Room design excellent, great view. Nothing not to like. Except for the scrambled eggs!

Very nice hotel with friendly staff and a good breakfast

The pool was under renovation and wasn’t told until check-in. Would’ve been nice to know beforehand. Other than that, this is a great property with plenty of shopping in an excellent area of town.

Liked the location! But they don’t keep up the hotel and could use a good deep cleaning!

Location is good. Close to lots of restaurants. Kitchen lacked basics like spoons. Decent breakfast.. The utencils provided were not so clean. Even refigerator was not very clean.

We liked the way the room was situated. Each space felt right, not like you were only in a bedroom.. It was a very good stay altogether.

Very nice hotel with a great location in short pump. Friendly staff and great breakfast!!

Excellent location and fabulous staff. Everyone is welcoming and helpful — they work hard to ensure a comfortable stay. Can’t beat the accessibility to everything you need and/or might want.

Great location. Nice, clean rooms. I've stayed here a few times and always enjoy it. Lots of restaurants and bars within walking distance. Staff surprised my mom with dessert plate for her birthday, which was sweet.

Perfect location for trip to Richmond to go to the Funny Bone Comedy Club. Everything you need is within a short walk.

Overall hotel is in a perfect location with great food and shopping! The room was very quite and bed was comfortable. But rugs were dirty and rooms hardwood floor was in need of repair. The room was not cleaned effeciently ! I will say the breakfast was very good and staff were friendly! I just was expecting the facility to be much cleaner. Especially for the amount I payed for the evening.

Good location and nice Hotel, they need to be better with the cleaning of the room because the shower and the sink of the kitchen are disgusting.

W Broad Street Richmond VA

Hotel highlights

  • Walking distance to Short Pump Town Center
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge

Located in Short Pump within a short walk of Short Pump Town Center, Hyatt House Richmond / Short Pump is within 2 miles (3 km) of Children's Museum of Richmond. This 134-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center. Located centrally in Richmond, it's connected to a shopping center and also close to Sheltering Arms Institute and Elk's Lodge.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. At the end of the day, relax with a drink at the bar/lounge.


Rooms

42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Other standard amenities include MP3 docks, sitting areas, and coffee makers.


Property features

Hyatt House Richmond / Short Pump features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Onsite parking is offered for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a computer station, express check-out, and free newspapers.

Room options

Executive Suite, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Corner

1 King Bed | Sleeps 2

Guest reviews for Hyatt House Richmond / Short Pump

Everyone (20) Couples (6) Business (3) Family (9) Friends (3) Other (1)
5
Family Business Business

Great hotel and location

By on Mar 23, 2022

Review comment responded on Mar 24, 2022

Thanks for the great review and rating, joel! We're happy to know that your overall stay with us here at Hyatt House Richmond/Short Pump was enjoyable and that you were able to take advantage of our central location. We certainly look forward to welcoming you back again soon for another wonderful visit! Thank you again for sharing your feedback!

4
Family

Elevators should be cleaner.

By on Feb 21, 2022

Review comment responded on Feb 22, 2022

Thank you for the feedback, Martyna. We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

5
Partner Couples

The gentleman that checked us in, Johnny, was excellent. The service he provided for was really outstanding! He went above and beyond and started our stay at the hotel on a very positive note! Roger and Norma

By on Jun 6, 2021

Review comment responded on Jun 24, 2021

Hello, valued guest! Thank you so much for your kind review about Johnny! He is such an important part of our team and we are so happy to hear he was able to share that with you. We look forward to seeing you again!

3
Everyone

Great location, pleasant and helpful staff. But this property is ready for a facelift.

By on Jun 5, 2021

Review comment responded on Jun 23, 2021

Thank you so much for your kind review. We look forward to your next stay with us! -Hyatt House

2
Family with small children

We liked our suite with the kitchen. However, it was in need of repair under the sink leaked. The hallway had vomit and smelled horrible and I was told it would be cleaned but it never was and we stayed 3 days. The pool should have been tarped, it was an eye soar to look at. The lobby had so much fragrance in it we thought someone sprayed perfume when we walked in. I would not recommend staying here.

By on Mar 21, 2021

Review comment responded on Mar 28, 2021

Dear Valued Guest, Thank you for taking the time to share your rating and review of our hotel. We truly apologize for the less than satisfying experience and any inconvenience. Please know your comments regarding maintenance and hallways cleanliness were addressed and seen by our entire staff as we strive for greater improvement. It is our greatest hope that in the future we will have the opportunity to welcome you again to show just how much we've improved.

5
Family

Always friendly staff and great service. Breakfast is very good and the rooms are very clean and comfortable.

By on Dec 21, 2019

Review comment responded on Jan 26, 2020

Thank you for your great review. We are happy to know that your stay was pleasant. We hope to see you again soon. Sincerely, Anna Stephen Front Desk Supervisor

5
Family

The young lady that checked us in went above and beyond the expected to make our stay extra special. because this property is essentially attached to Short Pump shopping center, parking can be an issue but, we never had a problem finding a spot more than 200meters from the entrance. Convenience and superb service will bring us back if we are ever in the area again.

By on Dec 11, 2019

Review comment responded on Jan 26, 2020

Thank you so much for this awesome feedback! We are happy to know that you had a superb experience. We hope to see you again soon. Sincerely, Anna Stephen Front Desk Supervisor

3
Family Family with small children Family

The AC didn't work very well. Or Tom wasn't ready for check in.

By on Jul 22, 2019

5
Business Business

Room design excellent, great view. Nothing not to like. Except for the scrambled eggs!

By on Jul 13, 2019

5
Family

Very nice hotel with friendly staff and a good breakfast

By on Jun 28, 2019

Hyatt House Richmond / Short Pump

11800 W Broad Street, Richmond, VA 23233
url importing http://www.orbitz.com/Richmond-Hotels-Hyatt-House-Richmond-/-Short-Pump.h2440187-p2.Hotel-Reviews
There was an error importing /Richmond-Hotels-Hyatt-House-Richmond-/-Short-Pump.h2440187-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Richmond-Hotels-Hyatt-House-Richmond-/-Short-Pump.h2440187-p2.Hotel-Reviews

Frequently asked questions