Always friendly staff and great service. Breakfast is very good and the rooms are very clean and comfortable.
The young lady that checked us in went above and beyond the expected to make our stay extra special. because this property is essentially attached to Short Pump shopping center, parking can be an issue but, we never had a problem finding a spot more than 200meters from the entrance. Convenience and superb service will bring us back if we are ever in the area again.
The AC didn't work very well. Or Tom wasn't ready for check in.
Room design excellent, great view. Nothing not to like. Except for the scrambled eggs!
Very nice hotel with friendly staff and a good breakfast
The pool was under renovation and wasn’t told until check-in. Would’ve been nice to know beforehand. Other than that, this is a great property with plenty of shopping in an excellent area of town.
Liked the location! But they don’t keep up the hotel and could use a good deep cleaning!
Location is good. Close to lots of restaurants. Kitchen lacked basics like spoons. Decent breakfast.. The utencils provided were not so clean. Even refigerator was not very clean.
We liked the way the room was situated. Each space felt right, not like you were only in a bedroom.. It was a very good stay altogether.
Very nice hotel with a great location in short pump. Friendly staff and great breakfast!!
Excellent location and fabulous staff. Everyone is welcoming and helpful — they work hard to ensure a comfortable stay. Can’t beat the accessibility to everything you need and/or might want.
Great location. Nice, clean rooms. I've stayed here a few times and always enjoy it. Lots of restaurants and bars within walking distance. Staff surprised my mom with dessert plate for her birthday, which was sweet.
Perfect location for trip to Richmond to go to the Funny Bone Comedy Club. Everything you need is within a short walk.
Overall hotel is in a perfect location with great food and shopping! The room was very quite and bed was comfortable. But rugs were dirty and rooms hardwood floor was in need of repair. The room was not cleaned effeciently ! I will say the breakfast was very good and staff were friendly! I just was expecting the facility to be much cleaner. Especially for the amount I payed for the evening.
Good location and nice Hotel, they need to be better with the cleaning of the room because the shower and the sink of the kitchen are disgusting.
Great place to stay in Short Pump with good abilities to shop and go to movies! Whole foods is nearby and a Wegmans too!
Excellent location and workers. I would stay there again
We had a good breakfast and stay. Only the shower didn't have enough pressure.
Always my place to stay in short pump. In the heart of Richmond
It was awesome. Randomly chose this place for a quick getaway for my birthday and what do you know?? Close to shopping and excellent dining!
Located within a 5-minute walk of Short Pump Town Center, HYATT house Richmond-West is within 2 miles (3 km) of Children's Museum of Richmond. This 134-room, 3-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. It's centrally located in Richmond, connected to a shopping center,9.6 mi (15.4 km) from University of Richmond, and also 12.3 mi (19.8 km) from Children's Museum of Richmond.
To-go breakfast is offered for a fee each morning from 6:00 AM to 9:00 AM. At the end of the day, relax with a drink at the bar/lounge.
All 134 air-conditioned accommodations feature sitting areas. Guests can expect 42-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. MP3 docks, coffee makers, and safes are also standard.
HYATT house Richmond-West features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Onsite parking is offered for a fee. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a computer station, express check-out, and free newspapers.
Always friendly staff and great service. Breakfast is very good and the rooms are very clean and comfortable.
The young lady that checked us in went above and beyond the expected to make our stay extra special. because this property is essentially attached to Short Pump shopping center, parking can be an issue but, we never had a problem finding a spot more than 200meters from the entrance. Convenience and superb service will bring us back if we are ever in the area again.
Thank you so much for this awesome feedback! We are happy to know that you had a superb experience. We hope to see you again soon. Sincerely, Anna Stephen Front Desk Supervisor
The AC didn't work very well. Or Tom wasn't ready for check in.
Room design excellent, great view. Nothing not to like. Except for the scrambled eggs!
Very nice hotel with friendly staff and a good breakfast
The pool was under renovation and wasn’t told until check-in. Would’ve been nice to know beforehand. Other than that, this is a great property with plenty of shopping in an excellent area of town.
Liked the location! But they don’t keep up the hotel and could use a good deep cleaning!
Thank you for reviewing our property! Your feedback is appreciated!
Location is good. Close to lots of restaurants. Kitchen lacked basics like spoons. Decent breakfast.. The utencils provided were not so clean. Even refigerator was not very clean.
Thank you for reviewing our property! Your feedback is appreciated!
We liked the way the room was situated. Each space felt right, not like you were only in a bedroom.. It was a very good stay altogether.
Thank you for reviewing our property! Your feedback is greatly appreciated!
Very nice hotel with a great location in short pump. Friendly staff and great breakfast!!
Thank you for reviewing our property! Your feedback is appreciated!
Thank you for your great review. We are happy to know that your stay was pleasant. We hope to see you again soon. Sincerely, Anna Stephen Front Desk Supervisor