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Recent guest reviews

Always friendly staff and great service. Breakfast is very good and the rooms are very clean and comfortable.

The young lady that checked us in went above and beyond the expected to make our stay extra special. because this property is essentially attached to Short Pump shopping center, parking can be an issue but, we never had a problem finding a spot more than 200meters from the entrance. Convenience and superb service will bring us back if we are ever in the area again.

The AC didn't work very well. Or Tom wasn't ready for check in.

Room design excellent, great view. Nothing not to like. Except for the scrambled eggs!

Very nice hotel with friendly staff and a good breakfast

The pool was under renovation and wasn’t told until check-in. Would’ve been nice to know beforehand. Other than that, this is a great property with plenty of shopping in an excellent area of town.

Liked the location! But they don’t keep up the hotel and could use a good deep cleaning!

Location is good. Close to lots of restaurants. Kitchen lacked basics like spoons. Decent breakfast.. The utencils provided were not so clean. Even refigerator was not very clean.

We liked the way the room was situated. Each space felt right, not like you were only in a bedroom.. It was a very good stay altogether.

Very nice hotel with a great location in short pump. Friendly staff and great breakfast!!

Excellent location and fabulous staff. Everyone is welcoming and helpful — they work hard to ensure a comfortable stay. Can’t beat the accessibility to everything you need and/or might want.

Great location. Nice, clean rooms. I've stayed here a few times and always enjoy it. Lots of restaurants and bars within walking distance. Staff surprised my mom with dessert plate for her birthday, which was sweet.

Perfect location for trip to Richmond to go to the Funny Bone Comedy Club. Everything you need is within a short walk.

Overall hotel is in a perfect location with great food and shopping! The room was very quite and bed was comfortable. But rugs were dirty and rooms hardwood floor was in need of repair. The room was not cleaned effeciently ! I will say the breakfast was very good and staff were friendly! I just was expecting the facility to be much cleaner. Especially for the amount I payed for the evening.

Good location and nice Hotel, they need to be better with the cleaning of the room because the shower and the sink of the kitchen are disgusting.

Great place to stay in Short Pump with good abilities to shop and go to movies! Whole foods is nearby and a Wegmans too!

Excellent location and workers. I would stay there again

We had a good breakfast and stay. Only the shower didn't have enough pressure.

Always my place to stay in short pump. In the heart of Richmond

It was awesome. Randomly chose this place for a quick getaway for my birthday and what do you know?? Close to shopping and excellent dining!

W Broad Street Richmond VA

Hotel highlights

  • Walking distance to Short Pump Town Center
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • 24-hour fitness center

Located within a 5-minute walk of Short Pump Town Center, HYATT house Richmond-West is within 2 miles (3 km) of Children's Museum of Richmond. This 134-room, 3-star hotel welcomes guests with conveniences like a 24-hour fitness center, free in-room WiFi, and a 24-hour business center. It's centrally located in Richmond, connected to a shopping center,9.6 mi (15.4 km) from University of Richmond, and also 12.3 mi (19.8 km) from Children's Museum of Richmond.


Dining

To-go breakfast is offered for a fee each morning from 6:00 AM to 9:00 AM. At the end of the day, relax with a drink at the bar/lounge.


Rooms

All 134 air-conditioned accommodations feature sitting areas. Guests can expect 42-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. MP3 docks, coffee makers, and safes are also standard.


Property features

HYATT house Richmond-West features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Onsite parking is offered for a fee. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a computer station, express check-out, and free newspapers.

Room options

Executive Suite, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Corner

1 King Bed | Sleeps 2

Guest reviews for HYATT house Richmond-West

Everyone (19) Couples (17) Business (4) Family (13) Friends (3) Other (1)
5
Family

Always friendly staff and great service. Breakfast is very good and the rooms are very clean and comfortable.

By on Dec 21, 2019

Review comment responded on Jan 26, 2020

Thank you for your great review. We are happy to know that your stay was pleasant. We hope to see you again soon. Sincerely, Anna Stephen Front Desk Supervisor

5
Family

The young lady that checked us in went above and beyond the expected to make our stay extra special. because this property is essentially attached to Short Pump shopping center, parking can be an issue but, we never had a problem finding a spot more than 200meters from the entrance. Convenience and superb service will bring us back if we are ever in the area again.

By on Dec 11, 2019

Review comment responded on Jan 26, 2020

Thank you so much for this awesome feedback! We are happy to know that you had a superb experience. We hope to see you again soon. Sincerely, Anna Stephen Front Desk Supervisor

3
Family Family with small children Family

The AC didn't work very well. Or Tom wasn't ready for check in.

By on Jul 22, 2019

5
Business Business

Room design excellent, great view. Nothing not to like. Except for the scrambled eggs!

By on Jul 13, 2019

5
Family

Very nice hotel with friendly staff and a good breakfast

By on Jun 28, 2019

3
Family with small children

The pool was under renovation and wasn’t told until check-in. Would’ve been nice to know beforehand. Other than that, this is a great property with plenty of shopping in an excellent area of town.

By on Jun 3, 2019

3
Everyone

Liked the location! But they don’t keep up the hotel and could use a good deep cleaning!

By on Apr 10, 2019

Review comment responded on Apr 30, 2019

Thank you for reviewing our property! Your feedback is appreciated!

4
Family

Location is good. Close to lots of restaurants. Kitchen lacked basics like spoons. Decent breakfast.. The utencils provided were not so clean. Even refigerator was not very clean.

By on Mar 25, 2019

Review comment responded on Apr 30, 2019

Thank you for reviewing our property! Your feedback is appreciated!

5
Family

We liked the way the room was situated. Each space felt right, not like you were only in a bedroom.. It was a very good stay altogether.

By on Feb 18, 2019

Review comment responded on Feb 19, 2019

Thank you for reviewing our property! Your feedback is greatly appreciated!

5
Everyone

Very nice hotel with a great location in short pump. Friendly staff and great breakfast!!

By on Jan 6, 2019

Review comment responded on Jan 11, 2019

Thank you for reviewing our property! Your feedback is appreciated!

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