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 Richmond • 1 Room
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HYATT house Richmond-West

3.0 out of 5.0
Overview Reviews Amenities & Policies
11800 W Broad Street, Richmond, VA
1-844-663-2269
4.4
out of 5
"Very good!"
See all 56 reviews
Room cleanliness 4.0
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

The AC didn't work very well. Or Tom wasn't ready for check in.

Room design excellent, great view. Nothing not to like. Except for the scrambled eggs!

Very nice hotel with friendly staff and a good breakfast

The pool was under renovation and wasn’t told until check-in. Would’ve been nice to know beforehand. Other than that, this is a great property with plenty of shopping in an excellent area of town.

Liked the location! But they don’t keep up the hotel and could use a good deep cleaning!

Location is good. Close to lots of restaurants. Kitchen lacked basics like spoons. Decent breakfast.. The utencils provided were not so clean. Even refigerator was not very clean.

We liked the way the room was situated. Each space felt right, not like you were only in a bedroom.. It was a very good stay altogether.

Very nice hotel with a great location in short pump. Friendly staff and great breakfast!!

Excellent location and fabulous staff. Everyone is welcoming and helpful — they work hard to ensure a comfortable stay. Can’t beat the accessibility to everything you need and/or might want.

Great location. Nice, clean rooms. I've stayed here a few times and always enjoy it. Lots of restaurants and bars within walking distance. Staff surprised my mom with dessert plate for her birthday, which was sweet.

Perfect location for trip to Richmond to go to the Funny Bone Comedy Club. Everything you need is within a short walk.

Overall hotel is in a perfect location with great food and shopping! The room was very quite and bed was comfortable. But rugs were dirty and rooms hardwood floor was in need of repair. The room was not cleaned effeciently ! I will say the breakfast was very good and staff were friendly! I just was expecting the facility to be much cleaner. Especially for the amount I payed for the evening.

Good location and nice Hotel, they need to be better with the cleaning of the room because the shower and the sink of the kitchen are disgusting.

Great place to stay in Short Pump with good abilities to shop and go to movies! Whole foods is nearby and a Wegmans too!

Excellent location and workers. I would stay there again

We had a good breakfast and stay. Only the shower didn't have enough pressure.

Always my place to stay in short pump. In the heart of Richmond

It was awesome. Randomly chose this place for a quick getaway for my birthday and what do you know?? Close to shopping and excellent dining!

Hotel was clean. Staff was friendly and helpful. Great location. Wonderful experience.

Absolutely perfect from beginning to end. The area could not have been better for us. They also did everything that they could to accommodate someone on crutches and a cast.

W Broad Street Richmond VA

Hotel highlights

  • Walking distance to Short Pump Town Center
  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge

Located within a 5-minute walk of Short Pump Town Center, HYATT house Richmond-West is within 2 miles (3 km) of Children's Museum of Richmond. This 134-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Start your day off right with a free cooked-to-order breakfast. Quench your thirst with a drink at the bar/lounge.


Rooms

Guests can expect to find 42-inch a flat-screen TV with cable channels and pay movies, along with free WiFi and wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include an MP3 dock, a sitting area, and a coffee maker.


Property features

At HYATT house Richmond-West, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 0 per day. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a 24-hour business center, and a computer station.

Room options

Studio, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 4
$142* Per night/room Oct 25 - Oct 26

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 1 Bedroom

King 1 | Sleeps 4

Studio Suite, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 2

Guest reviews for HYATT house Richmond-West

Everyone (19) Business (4) Couples (17) Family (11) Friends (3) Other (1)
3
Families Family with small children Families

The AC didn't work very well. Or Tom wasn't ready for check in.

By on Jul 22, 2019

5
Business Business Travelers

Room design excellent, great view. Nothing not to like. Except for the scrambled eggs!

By on Jul 13, 2019

5
Families

Very nice hotel with friendly staff and a good breakfast

By on Jun 28, 2019

3
Family with small children

The pool was under renovation and wasn’t told until check-in. Would’ve been nice to know beforehand. Other than that, this is a great property with plenty of shopping in an excellent area of town.

By on Jun 3, 2019

3
Everyone

Liked the location! But they don’t keep up the hotel and could use a good deep cleaning!

By on Apr 10, 2019

Review comment responded on Apr 30, 2019

Thank you for reviewing our property! Your feedback is appreciated!

4
Families

Location is good. Close to lots of restaurants. Kitchen lacked basics like spoons. Decent breakfast.. The utencils provided were not so clean. Even refigerator was not very clean.

By on Mar 25, 2019

Review comment responded on Apr 30, 2019

Thank you for reviewing our property! Your feedback is appreciated!

5
Families

We liked the way the room was situated. Each space felt right, not like you were only in a bedroom.. It was a very good stay altogether.

By on Feb 18, 2019

Review comment responded on Feb 19, 2019

Thank you for reviewing our property! Your feedback is greatly appreciated!

5
Everyone

Very nice hotel with a great location in short pump. Friendly staff and great breakfast!!

By on Jan 6, 2019

Review comment responded on Jan 11, 2019

Thank you for reviewing our property! Your feedback is appreciated!

5
Everyone

Excellent location and fabulous staff. Everyone is welcoming and helpful — they work hard to ensure a comfortable stay. Can’t beat the accessibility to everything you need and/or might want.

By on Sep 16, 2018

Review comment responded on Sep 23, 2018

Thank you for reviewing our property! Your feedback is appreciated!

5

nice location and staff

Everyone

Great location. Nice, clean rooms. I've stayed here a few times and always enjoy it. Lots of restaurants and bars within walking distance. Staff surprised my mom with dessert plate for her birthday, which was sweet.

By on Sep 3, 2018

Review comment responded on Sep 11, 2018

Thank you for reviewing our property! Your feedback is appreciated!

HYATT house Richmond-West

11800 W Broad Street, Richmond, VA 23233
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