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HYATT house Richmond-West

3.0 out of 5.0

Recent guest reviews

Good location and nice Hotel, they need to be better with the cleaning of the room because the shower and the sink of the kitchen are disgusting.

Great place to stay in Short Pump with good abilities to shop and go to movies! Whole foods is nearby and a Wegmans too!

Excellent location and workers. I would stay there again

We had a good breakfast and stay. Only the shower didn't have enough pressure.

Always my place to stay in short pump. In the heart of Richmond

It was awesome. Randomly chose this place for a quick getaway for my birthday and what do you know?? Close to shopping and excellent dining!

Hotel was clean. Staff was friendly and helpful. Great location. Wonderful experience.

Absolutely perfect from beginning to end. The area could not have been better for us. They also did everything that they could to accommodate someone on crutches and a cast.

We stayed and the hotel was attached to a very high end outsoor mall. The mall was decorated for Christmas and it was so beautiful! The restaurant choices were awesome and there were so many awesome stores to shop at. The pool was so nice but it was closed. That would great to use during summer. Also their breakfast was really good. It was so good!!

This was the perfect location for us. Walking distance to anything we could want to do. We weren't in Richmond for long, but in our short stay this is exactly what we needed. Breakfast with omelet bar was a great perk. Hotel is really nice and clean. Would definitely stay here again.

The staff at the front desk was great. Breakfast was fine. I wish you had coffee urns downstairs 24 hours. The room was clean. I wish there was a vanity or some table closer to the toilet. The bed was very comfortable. The thermostat was responsive. There was a smell of cleaning product in the room when I came in that was flowery in aroma and a bit overpowering. It did dissipate as time went on.

It was a 20 min drive to the convention center, I did not anticipate that. The hotel was very nice otherwise.

From check in to check out everything was great! Room was very spacious and clean. Great location!

Great place to stay. Very clean and the staff is very friendly and helpful. Breakfast is very good and they make omelettes for anyone who wants one. My favorite place in short pump!!

Everything about out State was great. Loved the location of this hotel. Perfect for a day of shopping. My only complain would be that the bar was not open on this particular weekend and also there were not enough channels on the tv and no options for ordering pay per view. Other than that it was perfect.

Located at the Short Pump shopping mall. Shop, eatery, lodging all at the same place. The description does not include all the possible values.

Awesome hotel in the heart of great shopping. Great breakfast with omlets made to order. Great location and comfortable beds for resting after shopping.

I had a clean comfortable room. The staff were helpful. I'd go back.

I visited this property once before, when it was a Sienna property. It is still very nice, extremely comfortable and a great value. I like having the option to cook, but if you'd like to get dinner, there's no better place than this location. I'd visit again without hesitation.

My husband and I needed a day of relaxation. This hotel was perfect. We enjoyed the day at the mall and the night at Rock Bottom.... which is a nice bar and lounge. It is also located in the mall. The hotel has a nice fire place located outside to sit while having a cocktail and the room was very comfortable and cozy. I would recommend this hotel to anyone!!!!

11800 W Broad Street Richmond VA

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Bar/lounge

Located within a 5-minute walk of Short Pump Town Center, HYATT house Richmond-West is within 2 miles (3 km) of Children's Museum of Richmond. This 134-room, 3-star hotel has an outdoor pool along with a 24-hour fitness center and free in-room WiFi. Lewis Ginter Botanical Garden and Children's Museum of Richmond are also within a 20-minute drive of this Richmond hotel.


Dining

Start your day off right with a free cooked-to-order breakfast. Quench your thirst with a drink at the bar/lounge.


Rooms

All of HYATT house Richmond-West's 134 air-conditioned rooms provide MP3 docks, coffee makers, and phones. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include ironing boards and desks.


Property features

At HYATT house Richmond-West, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. You can put free parking to good use if you drive. Dry cleaning/laundry services make packing light an option. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a 24-hour business center.

Room options

Suite, 1 Bedroom

King 1 | Full 1 | Sleeps 4

Studio, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Studio, 1 King Bed

King 1 | Sleeps 2

Guest reviews for HYATT house Richmond-West

Everyone (13) Couples (17) Business (4) Family (6) Friends (3) Other (1)
3

nice hotel but they need to clean better

Everyone

Good location and nice Hotel, they need to be better with the cleaning of the room because the shower and the sink of the kitchen are disgusting.

By , from FLORIDA on Jan 10, 2018

Review comment responded on Jan 10, 2018

Thank you for choosing the Hyatt House Richmond West! We appreciate your feedback and will address the issues with the room immediately.

5

great hotel with good breakfast buffet!

Everyone

Great place to stay in Short Pump with good abilities to shop and go to movies! Whole foods is nearby and a Wegmans too!

By , from Bronson florida on Dec 22, 2017

Review comment responded on Dec 23, 2017

Thank you for your review! Feedback such as yours helps us to improve!

5

the breakfast crew were outstanding.

Everyone

Excellent location and workers. I would stay there again

By on Oct 23, 2017

Review comment responded on Oct 31, 2017

Thank you for reviewing our property! We appreciate your kind words and will be sure to share them with the team!

4

nice. no problem hotel

Everyone

We had a good breakfast and stay. Only the shower didn't have enough pressure.

By , from VA on Aug 23, 2017

5

great hotel in short pump

Everyone

Always my place to stay in short pump. In the heart of Richmond

By , from Gainesville fl on Jul 1, 2017

Review comment responded on Jul 6, 2017

Thank you for the great review. We look forward to your next stay!

5

great hotel close to shopping

Everyone

It was awesome. Randomly chose this place for a quick getaway for my birthday and what do you know?? Close to shopping and excellent dining!

By , from Washington, DC on May 31, 2017

Review comment responded on Jun 11, 2017

Thank you for choosing our hotel for your birthday. We are delighted you enjoyed your stay!

4

good locatin!

Everyone

Hotel was clean. Staff was friendly and helpful. Great location. Wonderful experience.

By on May 3, 2017

Review comment responded on May 6, 2017

Thank you for the great review. We hope to have you with us again!

5

absolutely perfect!!!

Everyone

Absolutely perfect from beginning to end. The area could not have been better for us. They also did everything that they could to accommodate someone on crutches and a cast.

By on Mar 29, 2017

Review comment responded on Apr 17, 2017

We are pleased you had an absolutely perfect stay! We hope to see you again soon!

5

nice hotel attached to a upscale mall

Everyone

We stayed and the hotel was attached to a very high end outsoor mall. The mall was decorated for Christmas and it was so beautiful! The restaurant choices were awesome and there were so many awesome stores to shop at. The pool was so nice but it was closed. That would great to use during summer. Also their breakfast was really good. It was so good!!

By , from Louisa,VA on Nov 24, 2016

Review comment responded on Nov 26, 2016

We appreciate the wonderful review and hope to have you with us again!

5

perfect location / beautiful hotel

Everyone

This was the perfect location for us. Walking distance to anything we could want to do. We weren't in Richmond for long, but in our short stay this is exactly what we needed. Breakfast with omelet bar was a great perk. Hotel is really nice and clean. Would definitely stay here again.

By , from Raleigh, NC on Oct 17, 2016

Review comment responded on Oct 19, 2016

Thanks for the great review! We hope to have you with us again.