Studio Suite, 1 King Bed, Accessible, Bathtub
from $137
HYATT house Richmond-West
3.0 out of 5.0
4.5
out of 5
"Excellent!"
See all 41 reviews
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Recent guest reviews
We had a good breakfast and stay. Only the shower didn't have enough pressure.
Always my place to stay in short pump. In the heart of Richmond
It was awesome. Randomly chose this place for a quick getaway for my birthday and what do you know?? Close to shopping and excellent dining!
Hotel was clean. Staff was friendly and helpful. Great location. Wonderful experience.
Absolutely perfect from beginning to end. The area could not have been better for us. They also did everything that they could to accommodate someone on crutches and a cast.
We stayed and the hotel was attached to a very high end outsoor mall. The mall was decorated for Christmas and it was so beautiful! The restaurant choices were awesome and there were so many awesome stores to shop at. The pool was so nice but it was closed. That would great to use during summer. Also their breakfast was really good. It was so good!!
This was the perfect location for us. Walking distance to anything we could want to do. We weren't in Richmond for long, but in our short stay this is exactly what we needed. Breakfast with omelet bar was a great perk. Hotel is really nice and clean. Would definitely stay here again.
The staff at the front desk was great. Breakfast was fine. I wish you had coffee urns downstairs 24 hours. The room was clean. I wish there was a vanity or some table closer to the toilet. The bed was very comfortable. The thermostat was responsive. There was a smell of cleaning product in the room when I came in that was flowery in aroma and a bit overpowering. It did dissipate as time went on.
It was a 20 min drive to the convention center, I did not anticipate that. The hotel was very nice otherwise.
From check in to check out everything was great! Room was very spacious and clean. Great location!
Great place to stay. Very clean and the staff is very friendly and helpful. Breakfast is very good and they make omelettes for anyone who wants one. My favorite place in short pump!!
Everything about out State was great. Loved the location of this hotel. Perfect for a day of shopping. My only complain would be that the bar was not open on this particular weekend and also there were not enough channels on the tv and no options for ordering pay per view. Other than that it was perfect.
Located at the Short Pump shopping mall. Shop, eatery, lodging all at the same place. The description does not include all the possible values.
Awesome hotel in the heart of great shopping. Great breakfast with omlets made to order. Great location and comfortable beds for resting after shopping.
I had a clean comfortable room. The staff were helpful. I'd go back.
I visited this property once before, when it was a Sienna property. It is still very nice, extremely comfortable and a great value. I like having the option to cook, but if you'd like to get dinner, there's no better place than this location. I'd visit again without hesitation.
My husband and I needed a day of relaxation. This hotel was perfect. We enjoyed the day at the mall and the night at Rock Bottom.... which is a nice bar and lounge. It is also located in the mall. The hotel has a nice fire place located outside to sit while having a cocktail and the room was very comfortable and cozy. I would recommend this hotel to anyone!!!!
My wife and I enjoyed our stay, The full breakfast with made to order omlette was great. Will definitely return for another stay next time i'm in the Richmond area!
Everything about this hotel was great except that there are no on demand or paper view options available. I hate that aspect when nice hotels have a bad selection of TV to aimlessly flip through at the end of the night. No one just has basic cable anymore so why would a relatively expensive hotel for the area not offer this?
Every aspect of our stay at this hotel was nice. We really enjoyed the room, and the breakfast, the pool area, and the location by Short Pump Town Center. The staff were amazingly helpful too.
Guest reviews for HYATT house Richmond-West
nice. no problem hotel
Everyone
We had a good breakfast and stay. Only the shower didn't have enough pressure.
great hotel in short pump
Everyone
Always my place to stay in short pump. In the heart of Richmond
great hotel close to shopping
Everyone
It was awesome. Randomly chose this place for a quick getaway for my birthday and what do you know?? Close to shopping and excellent dining!
Review comment
Kathy Holland responded on Jun 11, 2017
Thank you for choosing our hotel for your birthday. We are delighted you enjoyed your stay!
good locatin!
Everyone
Hotel was clean. Staff was friendly and helpful. Great location. Wonderful experience.
Review comment
Kathy Holland responded on May 6, 2017
Thank you for the great review. We hope to have you with us again!
absolutely perfect!!!
Everyone
Absolutely perfect from beginning to end. The area could not have been better for us. They also did everything that they could to accommodate someone on crutches and a cast.
Review comment
Kathy Holland responded on Apr 17, 2017
We are pleased you had an absolutely perfect stay! We hope to see you again soon!
nice hotel attached to a upscale mall
Everyone
We stayed and the hotel was attached to a very high end outsoor mall. The mall was decorated for Christmas and it was so beautiful! The restaurant choices were awesome and there were so many awesome stores to shop at. The pool was so nice but it was closed. That would great to use during summer. Also their breakfast was really good. It was so good!!
Review comment
Kathy Holland responded on Nov 26, 2016
We appreciate the wonderful review and hope to have you with us again!
perfect location / beautiful hotel
Everyone
This was the perfect location for us. Walking distance to anything we could want to do. We weren't in Richmond for long, but in our short stay this is exactly what we needed. Breakfast with omelet bar was a great perk. Hotel is really nice and clean. Would definitely stay here again.
Review comment
Kathy Holland responded on Oct 19, 2016
Thanks for the great review! We hope to have you with us again.
my stay at hyatt house, henrico, va
Everyone
The staff at the front desk was great. Breakfast was fine. I wish you had coffee urns downstairs 24 hours. The room was clean. I wish there was a vanity or some table closer to the toilet. The bed was very comfortable. The thermostat was responsive. There was a smell of cleaning product in the room when I came in that was flowery in aroma and a bit overpowering. It did dissipate as time went on.
Review comment
Kathy Holland responded on Sep 28, 2016
Thank you for your feedback. We are glad you enjoyed your stay!
distance to downtown
Everyone
It was a 20 min drive to the convention center, I did not anticipate that. The hotel was very nice otherwise.
Review comment
Kathy Holland responded on Jan 1, 1970
Thank you for the review! We are delighted you enjoyed your stay!
Everyone
From check in to check out everything was great! Room was very spacious and clean. Great location!
Review comment
Kathy Holland responded on Jun 30, 2016
Thank you for taking the time to review our hotel. We are delighted you enjoyed your stay. We hope to see you in the near future!
Thank you for the great review. We look forward to your next stay!