while check-in and the stay was pleasant. I didn't understand why I couldn't get a receipt during checkout. I was told Orbitz would email me the receipt because I booked a room through them. to date I have yet received anything. the big concern is I can't resolve a billing issue then and there should I potentially get overcharged for something.
Checked in late in the evening. Could really provide a thorough evaluation. But the staff were friendly when checking in.
Easy to find.
lovely park-like green tree’d setting - - poor condition of building overall. Renovation must go further in rooms and public spaces.
It was overall clean and safe
Excellent service and environment. Located next to everything
The rooms were clean and the beds were comfortable
Arrived and room with king size bed was not ready so moved room with 2 double beds. Phone and tv in room we’re not working. In hotel restaurant poorly staffed. Had to wait over 30 minutes for someone to come and seat me. Overall I’ll book a different hotel next time.
The pool was not as advertised. I was originally given the wrong room when check-in.
Property was well located for our trip to visit family. Various places to eat and shop are nearby. Room was pleasant and quiet. All of the staff we encountered were very customer service aware.
Two different days my room was overlooked and not cleaned, no fresh towels or bed made
The iron was broken and water from the shower ran onto the floor
This would have been a prefect overnight stay if I was not given the key to a occupied room upon arrival. I’ll paint the picture for you...I am a young black man and I was alone. I opened the room door, to the room I was assigned and walked in on a white woman. I’m from up north and this is 2018. I hate to say this but things could have went wrong for me, especially since the hotel had hired police onsite. The hotel put me in a extremely compromising position. They offered me free breakfast to make up for it (I had to leave for the marathon early so I didn’t get to use it), but that wouldn’t change my experience.
Impeccable front desk staff went above and beyond to make our stay terrific...gave us a full breakfast before heading off for the day
The room was nice and neat. The hotel was excellent. However, entering the hotel has a smell that resembles a gas pipeline busted that needs to be fix for safety
The bed was untidy and had stains on the bed skirt. The room did not feel clean.
We were in Richmond for the Botanical Garden. We spent all day Saturday relaxing and walking around there. We really liked the butterfly collection which has live butterflies from all over the world.
Located in North Chesterfield, Four Points by Sheraton Richmond is within a few miles (5 km) of sights such as Johnston-Willis Hospital and Chesterfield Towne Center. This 194-room, 3.5-star hotel has an indoor pool along with free in-room WiFi and free self parking.
In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a pub. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is available for a fee.
Guests can expect 32-inch flat-screen TVs with digital channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are also available. Housekeeping is available on request.
At Four Points by Sheraton Richmond, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
while check-in and the stay was pleasant. I didn't understand why I couldn't get a receipt during checkout. I was told Orbitz would email me the receipt because I booked a room through them. to date I have yet received anything. the big concern is I can't resolve a billing issue then and there should I potentially get overcharged for something.
Checked in late in the evening. Could really provide a thorough evaluation. But the staff were friendly when checking in.
Easy to find.
Thank you for your review. We hope to see you again in the future.
lovely park-like green tree’d setting - - poor condition of building overall. Renovation must go further in rooms and public spaces.
It was overall clean and safe
Thank You for your review. We appreciate your business
Excellent service and environment. Located next to everything
Thank you the positive review. We are thrilled that you enjoyed your stay.
The rooms were clean and the beds were comfortable
Arrived and room with king size bed was not ready so moved room with 2 double beds. Phone and tv in room we’re not working. In hotel restaurant poorly staffed. Had to wait over 30 minutes for someone to come and seat me. Overall I’ll book a different hotel next time.
Thank you for your review. We hope to see you again in the future!