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Hyatt Place Richmond/Arboretum

3.0 out of 5.0

Hyatt Place Richmond/Arboretum

3.0 out of 5.0

Recent guest reviews

Space is great cleaner and comfortable, good service with a little bit of miss understanding about the breakfast other then that I have a wonderful experience, I definitely will back 😊

It was clean and the staff was friendly They were well able to give details about nearby reataurants.

nice clean hotel , super friendly staff, very helpful

Your hotel was the fifth one that my husband and I stayed at in 8 days. By far your hotel was the cleanest, the rooms were spacious, the free breakfast in the morning was wonderful. The staff was always friendly and accommodating. Thank you for a wonderful stay.We will look for Hyatt's from now on

Overall this hotel was in good condition (well maintained, free of rust and other signs of wear). Unfortunately, there was a clear vomit smell that permeated the third floor (where my room was located), as if someone had improperly cleaned up. The condition of the room was as expected for a Hyatt.

Well, when we checked in the reception lady seemed friendly,and welcoming. Afterwords,the staff was cold and indifferent to us whenever we encountered them. In fact when we checked out after our 3 day stay,that particular lady on duty just replied " gotcha" when I told her we were checking out.What ever happened to hotel etiquette? Even a simple thank-you would been okay with us. We left wondering where did they found these indifferent,cold people to help represent the hotel at their front lobby?

Our stay was pleasant. Breakfast was great. The only thing I didn't like, we could smell cigarette smoke on the floor we were in. Am not sure if they have a smoking floor. Even if they did, having children, the clerk should have asked or informed us.

Traveling through with a family of 6. Room was comfortable and just the right size

The staff was wonderful, encouraging us to pack breakfast from the buffet Saturday for our very early departure for a plane on Sunday. Unfortunately someone running a fog machine at a party set off the fire alarm. We had trouble getting back to sleep, The pool was closed for the season, but we were able to swim at a health club right next door. The room was spacious, the only real problem with it was that the coffee maker did not work. Staff replaced it when we mentioned it. Housekeeping said there were no down alternative comforters, which made for a chilly night.

Nice staff, very clean. Breakfast was good. Room was spacious and parking was free.

The staff were all helpful and had great information about the area. In particular, I would like to single out MATTHEW from the evening shift. He was delightful. Helpful. Professional. Provided accurate information to all our questions. I am sure he will be successful in any of his future endeavors as he is able to make an ordinary experience extraordinary. Thank you Matthew...

Everything was great. I would stay there again. Enjoyed the breakfast and pool very much. Hotel is close to many stores and restaurants.

Wonderful stay. Only downside one of the face cloths had a hair on it, but that's a minor detail. Comfortable stay.

Rooms with spacious need to reconfigure bathroom but other than that to bring the hotel was a great stay

Hotel is close to area conveniences and the Tollway, Greta breakfast options that vary daily Website lists a hot tub, there is not one Friendly staff, room was clean and spacious, housekeeping is great Would stay again

Breakfast only open until 9am No one at front desk. Needed to track staff down List of local restaurants was inaccurate

Hotel as relatively close to everything if you're driving. If you intend on staying here and driving to the sites, set your gps to avoid tolls!! There are so many!!

The staff were very friendly and so accommodating. I really liked the hotel a little smaller then I thought, but I would for sure stay there again.

201 Arboretum Place Richmond VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Outdoor pool
  • 24-hour fitness center

Located within 2 miles (3 km) of Putt-Putt Fun Center, Hyatt Place Richmond/Arboretum places you within a few miles (5 km) of Chesterfield Towne Center. This 3-star hotel has 127 rooms and welcomes guests with a bar/lounge, an outdoor pool, and a 24-hour fitness center.


Dining

Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a sitting area.


Property features

Guests staying at Hyatt Place Richmond/Arboretum enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 0.00 per day. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

Room, 2 Double Beds

Full 2 | Sleeps 6

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Room, 2 Double Beds (High Floor)

Full 2 | Sleeps 6

Guest reviews for Hyatt Place Richmond/Arboretum

Everyone (17) Couples (17) Business (10) Family (5) Other (1) Friends (1)
4
Everyone

By on Apr 15, 2019

Review comment responded on Apr 30, 2019

Thank you for the review!

5
Business Business Travelers

Space is great cleaner and comfortable, good service with a little bit of miss understanding about the breakfast other then that I have a wonderful experience, I definitely will back 😊

By on Mar 7, 2019

Review comment responded on Mar 14, 2019

Hi Ana, Thank you for your great review! We are so glad you enjoyed your stay and look forward to having you back to the Hyatt Place Richmond Arboretum!

4
Partner Couples Business Business Travelers

It was clean and the staff was friendly They were well able to give details about nearby reataurants.

By on Mar 7, 2019

Review comment responded on Mar 14, 2019

Thank you for your review! We are glad to hear you enjoyed your stay and look forward to having you back to the Hyatt Place Richmond Arboretum!

5
Everyone

By on Feb 17, 2019

5
Everyone

nice clean hotel , super friendly staff, very helpful

By , from pennsylvania on Sep 5, 2018

Review comment responded on Sep 25, 2018

Thank you for the great review!

5
Everyone

Your hotel was the fifth one that my husband and I stayed at in 8 days. By far your hotel was the cleanest, the rooms were spacious, the free breakfast in the morning was wonderful. The staff was always friendly and accommodating. Thank you for a wonderful stay.We will look for Hyatt's from now on

By , from Upstate New York on Aug 28, 2018

Review comment responded on Aug 30, 2018

Thanks so much for the great review!

4

good, but not representative of hyatt brand

Everyone

Overall this hotel was in good condition (well maintained, free of rust and other signs of wear). Unfortunately, there was a clear vomit smell that permeated the third floor (where my room was located), as if someone had improperly cleaned up. The condition of the room was as expected for a Hyatt.

By on Aug 21, 2018

Review comment responded on Aug 31, 2018

Thank for your review, your feedback is always appreciated. I apologize for any inconvenience or unpleasantness. Please know that this is out of the norm for our hotel and has been addressed with the housekeeping team.

3

richmond visit

Everyone

Well, when we checked in the reception lady seemed friendly,and welcoming. Afterwords,the staff was cold and indifferent to us whenever we encountered them. In fact when we checked out after our 3 day stay,that particular lady on duty just replied " gotcha" when I told her we were checking out.What ever happened to hotel etiquette? Even a simple thank-you would been okay with us. We left wondering where did they found these indifferent,cold people to help represent the hotel at their front lobby?

By , from California on Jun 15, 2018

Review comment responded on Jun 27, 2018

Thank you for bringing your concerns to our hotel. I can assure you that is not a norm for our hotel and it will be addressed with our front desk team. I hope you give us another opportunity to be of service to you so you may see what we truly have to offer.

4
Everyone

Our stay was pleasant. Breakfast was great. The only thing I didn't like, we could smell cigarette smoke on the floor we were in. Am not sure if they have a smoking floor. Even if they did, having children, the clerk should have asked or informed us.

By , from New Jersey on Jun 11, 2018

Review comment responded on Jul 30, 2018

Thank you for your review. Our property is a non-smoking hotel. I apologize for any inconvenience.

4
Everyone

Traveling through with a family of 6. Room was comfortable and just the right size

By on Apr 2, 2018

Review comment responded on Apr 19, 2018

We are pleased you enjoyed your stay. We look forward to your next visit!

Hyatt Place Richmond/Arboretum

201 Arboretum Place, Richmond, VA 23236
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.