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Residence Inn by Marriott Richmond West End

3.0 out of 5.0

Recent guest reviews

There was an odd smell, a dead roach and barbed wire fence for protection...no bed bugs though.

Everything seemed fine but there were some Partying going on but I can understand cause it was July 4th and if I was younger I would be doing the samething

the hotel is disappointment to me if there's one and only one way to bring in the dolly full of your goods. Here it has to come in the front door no matter where you are. Unfortunately there are multiple other exits and entrances which have steps because which can be closer to your room. The entire facility is pet friendly and it's not clear whether not your room was last inhabited by people or people and their pets. Other than that we enjoyed the stay.

I was not pleased at all. Stains in the bathtub. A water bubble from the unit above in the shower ready to burst at any moment. Curtains stained at the bottom at patio door as if rain came in and wet them. Staff claims the drapes came back from the cleaners that way, but I'm not buying that. Also, the deadbolt did not work, so I had to ask my son to stay with me because I didn't feel safe. I've stayed at other Residence Inns before and this was the absolute worst. They need to upgrade. Everything else was fine. The best part of my stay was the breakfast. It was awesome.

The Residence Inn was perfect for our stay. My husband & I were able to use the couch as an extra place to nap when one of us got sick with a cold. The kitchenette was handy to keep cold drinks & make hot tea. The bed was very comfortable & there were plenty of pillows. Would definitely come back!

Very clean. Kitchen fully equipment with all appliances. Bedding and mattress very comfortable. Good breakfast. Staff very friendly and helpful.

These are set up like apartments. All exterior entrances. Office is a separate building. This is great for pet owners, but you wonder how good a sanitizing job is done or treatment for possible fleas after visitors with pets leave. Pets stay in the rooms with owners. I did not feel safe coming in at night time. Price was good. Breakfast was great. You may need to take food back to your room to eat if the small dining area is full. Staff is wonderful. Full kitchen including w/ utensils, pans, toaster, microwave, full size refrigerator. Exterior appeared as no maintenance in a while. Cobwebs hanging from light posts and in front of my door. Sidewalks and porches needed a good power washing, trim needed painting, ground cover and bushes needed trimmed.

We were there for a funeral..............got locked out of our room due to power washing, got up at 5:00am to catch a flight back home. Gotta start the day with coffee...........NO!!!! Coffee pot broken, was I miserable!!!!!!!!!!!! YES

2121 Dickens Rd Richmond VA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Residence Inn by Marriott Richmond West End places you within 2 miles (3 km) of Markel Building and Shops at Willow Lawn. This 80-room, 3-star aparthotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. Lewis Ginter Botanical Garden and Crossroads Art Center are also near this Richmond aparthotel.


Dining

Free full breakfast is included with your stay and awaits you each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 80 air-conditioned apartments feature kitchens and space to spread out with sitting areas. Guests can expect to find free WiFi and TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are other standard amenities.


Property features

At Residence Inn by Marriott Richmond West End, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 163 reviews