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Recent guest reviews

The room was very nice, clean and spacious. Parking was available right outside our door. We had a very comfortable stay. Would definitely recommend staying here.

Loved the lay out and the size of the rooms (had a studio). The outside of the buildings could be updated

My stay was a good value for the money. Clean, quiet and comfortable. Complimentary breakfast was good too.

There was an odd smell, a dead roach and barbed wire fence for protection...no bed bugs though.

Everything seemed fine but there were some Partying going on but I can understand cause it was July 4th and if I was younger I would be doing the samething

the hotel is disappointment to me if there's one and only one way to bring in the dolly full of your goods. Here it has to come in the front door no matter where you are. Unfortunately there are multiple other exits and entrances which have steps because which can be closer to your room. The entire facility is pet friendly and it's not clear whether not your room was last inhabited by people or people and their pets. Other than that we enjoyed the stay.

I was not pleased at all. Stains in the bathtub. A water bubble from the unit above in the shower ready to burst at any moment. Curtains stained at the bottom at patio door as if rain came in and wet them. Staff claims the drapes came back from the cleaners that way, but I'm not buying that. Also, the deadbolt did not work, so I had to ask my son to stay with me because I didn't feel safe. I've stayed at other Residence Inns before and this was the absolute worst. They need to upgrade. Everything else was fine. The best part of my stay was the breakfast. It was awesome.

The Residence Inn was perfect for our stay. My husband & I were able to use the couch as an extra place to nap when one of us got sick with a cold. The kitchenette was handy to keep cold drinks & make hot tea. The bed was very comfortable & there were plenty of pillows. Would definitely come back!

Very clean. Kitchen fully equipment with all appliances. Bedding and mattress very comfortable. Good breakfast. Staff very friendly and helpful.

These are set up like apartments. All exterior entrances. Office is a separate building. This is great for pet owners, but you wonder how good a sanitizing job is done or treatment for possible fleas after visitors with pets leave. Pets stay in the rooms with owners. I did not feel safe coming in at night time. Price was good. Breakfast was great. You may need to take food back to your room to eat if the small dining area is full. Staff is wonderful. Full kitchen including w/ utensils, pans, toaster, microwave, full size refrigerator. Exterior appeared as no maintenance in a while. Cobwebs hanging from light posts and in front of my door. Sidewalks and porches needed a good power washing, trim needed painting, ground cover and bushes needed trimmed.

We were there for a funeral..............got locked out of our room due to power washing, got up at 5:00am to catch a flight back home. Gotta start the day with coffee...........NO!!!! Coffee pot broken, was I miserable!!!!!!!!!!!! YES

Dickens Rd Richmond VA

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • 24-hour fitness center
  • Business center

Residence Inn by Marriott Richmond West End places you within 2 miles (3 km) of Henrico Doctors' Hospital and Shops at Willow Lawn. The 80 rooms at this 3-star hotel include kitchens, sofa beds, and dining areas.


Dining

Free breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 80 recently renovated accommodations feature kitchens and space to spread out with dining areas and sitting areas. 25-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and safes are other standard amenities. Change of towels is available on request.


Property features

At Residence Inn by Marriott Richmond West End, guests have access to a 24-hour gym, free WiFi in public areas, and an outdoor tennis court. Self parking is offered for USD 10.00 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchen

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchen (Penthouse)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Residence Inn by Marriott Richmond West End

Everyone (4) Couples (4) Family (6) Other (1)
5
Family Family

The room was very nice, clean and spacious. Parking was available right outside our door. We had a very comfortable stay. Would definitely recommend staying here.

By on Mar 7, 2021

Review comment responded on Mar 8, 2021

Thank you for choosing Residence Inn Richmond West. We appreciate your business and feedback.

5
Everyone

Loved the lay out and the size of the rooms (had a studio). The outside of the buildings could be updated

By on Nov 12, 2019

Review comment responded on Nov 18, 2019

Thank you for choosing Residence Inn Richmond West. We appreciate your business and hope to see you again in the near future.

4
Family

By on Mar 5, 2019

5
Everyone

By on Feb 25, 2019

3
Everyone

By on Sep 22, 2018

Review comment responded on Sep 25, 2018

Hello, Thank you for filling out our survey about your stay at the Residence Inn Richmond West. We really appreciate our guest feedback. We hope whenever your travels lead you to the Richmond area, you will again choose us as your place of lodging. Hospitably, Monica Charles Front Office Manager

5
Everyone

My stay was a good value for the money. Clean, quiet and comfortable. Complimentary breakfast was good too.

By on Mar 24, 2018

Review comment responded on Apr 23, 2018

Hello, Thank you for taking the time to fill out a survey, we appreciate your feedback. We look forward to seeing your return whenever your travels lead you to Richmond. Hospitably, Monica Whitted Front Office Manager

2

barely acceptable

Family

There was an odd smell, a dead roach and barbed wire fence for protection...no bed bugs though.

By on Sep 8, 2015

4

ok

Couples

Everything seemed fine but there were some Partying going on but I can understand cause it was July 4th and if I was younger I would be doing the samething

By on Jul 6, 2015

3

going to fl

Couples

the hotel is disappointment to me if there's one and only one way to bring in the dolly full of your goods. Here it has to come in the front door no matter where you are. Unfortunately there are multiple other exits and entrances which have steps because which can be closer to your room. The entire facility is pet friendly and it's not clear whether not your room was last inhabited by people or people and their pets. Other than that we enjoyed the stay.

By on Dec 31, 2014

2

needs upgrading

Other

I was not pleased at all. Stains in the bathtub. A water bubble from the unit above in the shower ready to burst at any moment. Curtains stained at the bottom at patio door as if rain came in and wet them. Staff claims the drapes came back from the cleaners that way, but I'm not buying that. Also, the deadbolt did not work, so I had to ask my son to stay with me because I didn't feel safe. I've stayed at other Residence Inns before and this was the absolute worst. They need to upgrade. Everything else was fine. The best part of my stay was the breakfast. It was awesome.

By on Jul 21, 2014

Residence Inn by Marriott Richmond West End

2121 Dickens Rd, Richmond, VA 23230
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