This Hotel is the worst, when it comes to reservations. Even if you confirmed and paid the reservation, you may just stay without a room. Because the unprofessional front desk person said these exact words. FIRST COME FIRST SERVE EVEN IF THE ROOM HAS BEEN BOOKED. We had no place to stay, and all hotels were booked in the area, so we had no choice but to sleep in our vehicles. Shame on Delta Hotels. And change your staff they’re representing your lack of professionalism very well. Good luck future clients.
Great location. Staff was courteous and helpful. A fair price for a contemporary hotel downtown. I wasn't expecting to pay an additional $15/day for parking but the garage was well laid out with easy access.
My suite wasn’t ready and they upgraded it to a better suite with no extra charge. Staff was very nice
Easy to find, park and check in. Amazingly friendly staff. Comfortable beds. Beautiful view. Other reviewers complained about noise from the street or doors slamming, but I didn’t hear any of that. I don’t know what they’re expecting from a large hotel in the city, but clearly unrealistic expectations. I put in the white noise app on my phone and I didn’t hear a thing that disturbed me.
The property was located close to shopping and dining options
I liked the staff. They were all nice and helpful. Things I didn’t like were the high prices for food that was not very good. Expected more from the Marriot especially at the high prices. Didn’t like the garage parking price. Lastly, the decor looked very cheap. I think they could do better like some of the other Marriotts I’ve stayed at.
Staff are very attentive & friendly from check-in to check-out.
Very clean and modern with a nice pool area. Staff was polite during check in, and my room has a great river facing view.
Less expensive and cleaner than the expensive hotels in the area. Staff was Awesome! Valet was the only draw back. Could be more attentive but that’s expected I guess.
Located in Downtown Richmond, Delta Hotels by Marriott Richmond Downtown is within a 10-minute walk of popular sights such as Broad Street and Virginia Commonwealth University. This 3.5-star hotel welcomes guests with 298 rooms and conveniences like an indoor pool, free in-room WiFi, and a gym.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 9:00 AM.
All 298 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and 32-inch Smart TVs with cable channels and Netflix. Select Comfort beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards. Housekeeping is available on request.
Guests of Delta Hotels by Marriott Richmond Downtown have access to an indoor pool, a gym, and free WiFi in public areas. Parking is available for USD 15.00 per day (USD 26.00 per day for valet parking), and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-out.
This Hotel is the worst, when it comes to reservations. Even if you confirmed and paid the reservation, you may just stay without a room. Because the unprofessional front desk person said these exact words. FIRST COME FIRST SERVE EVEN IF THE ROOM HAS BEEN BOOKED. We had no place to stay, and all hotels were booked in the area, so we had no choice but to sleep in our vehicles. Shame on Delta Hotels. And change your staff they’re representing your lack of professionalism very well. Good luck future clients.
Thanks for staying with us. We appreciate your feedback!
Thank you for your feedback, we appreciate your choice to stay with us.
Thank you for choosing to stay with us and for taking the time to share your experience. We hope to serve you again soon!
Great location. Staff was courteous and helpful. A fair price for a contemporary hotel downtown. I wasn't expecting to pay an additional $15/day for parking but the garage was well laid out with easy access.
Thank you for your feedback, We appreciate your choice to stay with us.
My suite wasn’t ready and they upgraded it to a better suite with no extra charge. Staff was very nice
Thank you for taking time to let us how pleased you were with your stay and service, The Delta Marriott RIchmond team looks forward to serving you again for your future needs.
Thanks for staying with us. We appreciate your feedback!