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Recent guest reviews

The hotel was lovely. Very clean. Only issue I had was tub and sink was stopped up. It caused a little inconvenience but they took care of it right away.

Water Pressure in the showers was so low the sink could have done a better job..

Perfect location for picking up a bus trip from nearby Target.

It had everything I needed in a place to stay. Only negative is no pool

This property was easy to get to and from the airport. Check in was quick and easy.

Room was very nice and comfortable. Also a good value.

I got an email to call Candlewood Suites shortly before leaving home. They told me they had overbooked and we're transferring us to their sister hotel Four Points by Sheraton. I will admit I was annoyed at first, but they made it easy and the other accommodations were very nice. Overall good experience, despite the change.

Home away from home! Extremely comfortable environment! A kitchen with a stove and refrigerator!! I love it!

A great place to stay close to the airport. Friendly staff, free airport shuttle and no air traffic noise. Comfortable room with nicely equipped kitchen.

I opened a cupboard and found cockroaches and then in the sink there were small bugs. My room was also right next to the front desk which was noise all night long.

He experience was great! We were only there for 1 night before flight, but it was the best experience I have ever had in a hotel! Staff was friendly, room was perfect and dinner was great!

Great value for the price, however was disappointed in the location which was in a location that had no sidewalks available for walking in the area.

I needed a last minute room near the RIC airport and I was prepared to stay at a two star hotel and just endure the normal sub-standard lodging that is often associated with such a property. I was pleasantly surprised with the quality of the property. The room was clean, spacious and quite comfortable. The property is close in proximity to a wide variety of eateries and shopping/entertainment, the gym was equipped with standard equipment but spacious. The evening/night staff was short staffed and so the response time was a little long and this meant that the snack shop/pantry could not be staffed or accessed: but for proximity to the airport, cleanliness and comfort at the price this was a good deal

My family and I spent the Christmas night at Candlewood and we love it! we booked 3 rooms and they were just amazing! the rooms are quite big and clean.

I was very impressed with this hotel. Staff at the front desk were very nice and helpful, room was comfortable, with all sorts of perks like a full kitchen and bath tub. Because I only stayed for one night, I didn't get to use any of the amenities like laundry room, gym, etc. Location was ideal for my trip, far enough outside of downtown to be quiet, but very close to a large selection of restaurants, grocery store and pharmacy, etc. I would have expected a hotel like this to cost close (if not more than) $100/night, so this was a steal! I don't foresee needing to stay in Richmond again, but if I do, I'd definitely stay at this hotel again.

I'll definitely return! The room was good-sized and the hotel a practical one before an early-morning flight.

This hotel was fine for an overnight stay before a flight.

The hotel staff were very friendly and helpful. There was plenty of room for our 1 year old to play in our room and the kitchenette was great. We made breakfast each morning and enjoyed having a good place to keep milk and snacks for our child.

Audubon Drive Richmond VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle
  • Fitness center

Located 0.9 mi (1.5 km) from White Oak Village, Candlewood Suites Richmond Airport, an IHG Hotel is within a 10-minute drive of Dabbs House Museum & Henrico County Tourist Information Center. This 103-room hotel has free in-room WiFi, free self parking, and a free airport shuttle.


Rooms

The 103 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include washers/dryers, coffee makers, and free local calls.


Property features

Candlewood Suites Richmond Airport, an IHG Hotel features a fitness center, free WiFi in public areas, and a business center. There's free parking, as well as a free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a library, laundry facilities, and a convenience store.

Room options

Studio Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

2 Double Beds | Sleeps 4

Studio Suite, 2 Double Beds, Non Smoking (Hear, Roll Shwr)

2 Double Beds | Sleeps 4

Studio Suite, 1 Queen Bed, Accessible (Wheelchair)

1 Queen Bed | Sleeps 2

Guest reviews for Candlewood Suites Richmond Airport, an IHG Hotel

Everyone (9) Business (4) Couples (5) Family (9) Other (3) Friends (1)
4
Everyone

The hotel was lovely. Very clean. Only issue I had was tub and sink was stopped up. It caused a little inconvenience but they took care of it right away.

By on Mar 21, 2021

Review comment responded on Mar 21, 2021

Thank you for your feedback. I do apologize for the issue you had with the tub and sink and the inconvenience it may have caused you and I am glad to hear that the issue was resolved right away. Thank you for staying with us.

3
Everyone

Water Pressure in the showers was so low the sink could have done a better job..

By on Jan 10, 2020

Review comment responded on Jan 10, 2020

I apologize on behalf of everyone at Candlewood Suites-Richmond Airport . Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

5
Everyone

By on Sep 24, 2019

Review comment responded on Sep 25, 2019

Thank you for your awesome rating. We look forward to your next visit with us! Thank you for staying with us.

5
Family

Perfect location for picking up a bus trip from nearby Target.

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

Thank you for taking the time to leave us valuable feedback. Thank you for choosing us. We hope you will come back and visit with us the next time you leave out for a bus trip.

5
Everyone

By on Aug 2, 2019

Review comment responded on Aug 9, 2019

Dear Guest. I appreciate your positive rating about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

5
Partner Couples

It had everything I needed in a place to stay. Only negative is no pool

By , from Petal, MS on Apr 2, 2019

Review comment responded on Apr 2, 2019

Thank you for staying with us. We are glad that you enjoyed your stay. Hope to see you again soon.

5
Everyone

This property was easy to get to and from the airport. Check in was quick and easy.

By on Nov 7, 2018

Review comment responded on Nov 12, 2018

Dear Anonymous, Thank you for 5 out of 5 review of our extended stay hotel. Great to hear you had a comfortable stay with us. We look forward welcoming you again. Sincerely, Riitta S. General Manager

5

nice hotel convenient to richmond airport

Everyone

Room was very nice and comfortable. Also a good value.

By , from Colorado on Jul 1, 2017

Review comment responded on Jul 14, 2017

Dear Jon, What a wonderful review you have given us. Our staff takes pride in being able to provide our guests with the best experience possible. Please come visit us again when you return to the Richmond area.

4

we were transfered because they overbooked

Everyone

I got an email to call Candlewood Suites shortly before leaving home. They told me they had overbooked and we're transferring us to their sister hotel Four Points by Sheraton. I will admit I was annoyed at first, but they made it easy and the other accommodations were very nice. Overall good experience, despite the change.

By on Dec 12, 2016

Review comment responded on Dec 23, 2016

Dear Guest, We would like to first thank you for all of your patience with us. We also thank you for taking the time to post a kind review. We do hope that you will stay with us in the future.

5

great accommodations...

Everyone

Home away from home! Extremely comfortable environment! A kitchen with a stove and refrigerator!! I love it!

By , from Richmond, VA on Nov 6, 2016

Review comment responded on Nov 10, 2016

Dear Nita, Thank you so much for taking the time to post a review of your most recent stay with us. We hope that the next time you are in the Richmond area you will return to our hotel.

Candlewood Suites Richmond Airport, an IHG Hotel

5400 Audubon Drive, Richmond, VA 23231
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