Very outdated hotel and dirty. Hair everywhere in the beds and bathroom. Pool was closed for maintenance without any warning of that before booking. Picked the hotel because of having a pool (to occupy a 3 year old and 5 year old) and the pictures of the hotel looked nice. Pictures were very misleading. Smelled like smoke even though it was nonsmoking and the smell of marijuana was everywhere. Not really a great place to stay with small kids. The only positive is that the staff were really nice and friendly.
Love it
Wore out
Slow check in, yucky people in the hotel
Na
I was satisfied with the property
Nice place to stay
Very nice and clean, staff excellent, room comfortable
The room was clean. It took staff two days to deliver a refrigerator to my room. The staff were friendly and professional.
Have to ask for clean towels each day my room was not cleaned one time my entire stay had to take trash out just location was good for what I went to see
Overall, a nice hotel to stay at. I would gladly stay there again when I am in Richmond.
I did like the room layout, with separate room for pullout couch. However, the in room toiletries were opened, including the soap; this tells me that they were not changed out between guests. Not sure about you, but I’m not keen on sharing a bar of soap with a stranger. In room hair dryer was mounted directly above the sink, and it did spontaneously fall from its cradle, into the sink. Poor design, which could result in an electrifying experience. Tub surround was cracked clear across the wall, and there was what appeared to be black mold by the vents in the bedroom. Room was hot, could not adjust temperature, only to find that batteries had been removed from thermostat. Hallways were exceptionally hot, with no ventilation or air conditioning.
Great place to stay. Nice and clean. Staff was friendly and helpful.
Staff was friendly and place was kept clean (rooms/lobby/dining). Amenities were generally very good. Convenient location for us too. Parts of the facilities were a little outdated or non-working though (like room TV and the office equipment in lobby(Computer & printer))
Located in Laurel, Country Inn & Suites by Radisson, Richmond West at I-64, VA is within a few miles (5 km) of sights such as Bon Secours Heart Institute at Reynolds Crossing and Henrico Doctors' Hospital. This 71-room, 3-star hotel has an indoor pool along with free in-room WiFi and free self parking.
Free continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Refrigerators, microwaves, and coffee makers are also standard.
Guests of Country Inn & Suites by Radisson, Richmond West at I-64, VA have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include a 24-hour business center, a meeting room, and a computer station.
Very outdated hotel and dirty. Hair everywhere in the beds and bathroom. Pool was closed for maintenance without any warning of that before booking. Picked the hotel because of having a pool (to occupy a 3 year old and 5 year old) and the pictures of the hotel looked nice. Pictures were very misleading. Smelled like smoke even though it was nonsmoking and the smell of marijuana was everywhere. Not really a great place to stay with small kids. The only positive is that the staff were really nice and friendly.
Love it
Wore out
Slow check in, yucky people in the hotel
I apologize for your experience. We're definitely customer service training to meet brand expectations. Hope you give us another opportunity to get it right the next time you visit the area.
Na
Thank you for providing us with feedback from your stay. We look forward to having you as guests again in the future.
I was satisfied with the property
Thank you for reviewing your stay with us.
Nice place to stay
Thank you for taking the time to review your stay.
Thank you for rating your stay. We would however love to get more feedback if you are willing to share.
Thank you for rating your stay with us.
I want to first apologize for the experience you had here at the property. I definitely did not take it for granted. I used your review for training purposes. I'm the new general manager here at the property and things will be better if you give us another opportunity. Hope to see you soon.