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Aloft Richmond West Short Pump

3.0 star property
Hotel with free parking, near Short Pump Town Center

Choose dates to view prices

Photo gallery for Aloft Richmond West Short Pump

Lobby
Reception
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Pub

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

Map
3939 Duckling Drive, Richmond, VA, 23060
  • Short Pump Town Center
    ‪2 min drive‬
  • Henrico Doctors' Hospital
    ‪8 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

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Room options

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(31 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

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Lobby lounge

Richmond Marriott

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8.8 out of 10, Excellent, 1,000 reviews
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The price is $201
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Total includes taxes and fees
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About the neighborhood

Richmond

Located within 2 miles (3 km) of Short Pump Town Center, Aloft Richmond West Short Pump is within 3 miles (5 km) of Elk's Lodge. This 3-star hotel has 135 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Short Pump Town Center - 2 min drive - 1.1 miles
  • Henrico Doctors' Hospital - 8 min drive - 5.8 miles
  • University of Richmond - 11 min drive - 7.6 miles
  • Lewis Ginter Botanical Garden - 13 min drive - 9.2 miles
  • Virginia Commonwealth University - 16 min drive - 13.2 miles

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Cookout - ‬18 min walk
  • ‪Sonic Drive-In - ‬8 min walk
  • ‪Burger King - ‬2 min drive

About this property

Aloft Richmond West Short Pump

Hotel with free parking, near Short Pump Town Center
Guests of Aloft Richmond West Short Pump enjoy a gym, free WiFi in public areas, and conference space. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Refrigerators, coffee makers, and free newspapers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a health club.

Languages

English

Similar properties

Exterior

Hyatt House Richmond / Short Pump

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 1,001 reviews
$159 nightly
The price is $185
Jul 3 - Jul 4
Total includes taxes and fees
Hyatt House Richmond / Short Pump

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Frequently asked questions

Is free cancellation available at Aloft Richmond West Short Pump?

Aloft Richmond West Short Pump offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Aloft Richmond West Short Pump?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Aloft Richmond West Short Pump on Jul 6, 2025 start from $113.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Aloft Richmond West Short Pump?

Based on positive ratings, guests enjoy the hotel's location in Richmond, which is close to Short Pump Town Center, Elk's Lodge, and Regency Square Mall. You'll also find Cobblestones Park and Bowlero West End nearby.

Is there parking available at Aloft Richmond West Short Pump?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Aloft Richmond West Short Pump have a casino?

No, Aloft Richmond West Short Pump doesn't have a casino.

Will I find an indoor pool at Aloft Richmond West Short Pump?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Aloft Richmond West Short Pump?

Couples staying at this hotel will appreciate amenities like free Internet access as well as a bar and a restaurant.

Does Aloft Richmond West Short Pump have a hot tub?

No, this hotel doesn't have a spa tub.

Does Aloft Richmond West Short Pump have a restaurant that serves breakfast?

Yes, Aloft Richmond West Short Pump serves to-go breakfast for a surcharge each morning at refuel by Aloft.

Will Aloft Richmond West Short Pump allow pets to stay free of charge?

No, pets aren't allowed at Aloft Richmond West Short Pump though service animals are welcome.

Does Aloft Richmond West Short Pump have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Aloft Richmond West Short Pump?

The closest major airport to Aloft Richmond West Short Pump is Richmond Intl. Airport (RIC), which is 20.5 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Aloft Richmond West Short Pump?

No, you won't find guestrooms with balconies at Aloft Richmond West Short Pump.

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 476 out of 1000 reviews
Rating 8 - Good. 275 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 76 out of 1000 reviews
Rating 2 - Terrible. 56 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never will I ever again

We booked 2 rooms through this site and when we arrived only 1 room (a handicap room ) was available. Once in the room, the phone was broken as well as the air conditioning! There was no one on site to help, therefore we were left with a broken fan (which we had to ask for).
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Ashanti

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
N/a
Stayed 1 night in Mar 2025

10/10 Excellent

Lesly

Stayed 1 night in Mar 2025

8/10 Good

Aubrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the surrounding area.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Armand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool styling, pool table in lobby
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Nikaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second stay that I’ve had here and I’ve once again enjoyed my stay. It was quiet, the staff were nice, I will definitely book again!
Stayed 2 nights in Feb 2025

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible when I got to the room my girlfriend name is Kendra the tv said welcome Kimberly. She was not happy what so ever
Stayed 1 night in Feb 2025

10/10 Excellent

Erika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very fun vibe, easy parking and close to everything. Restaurants and shopping all right there. Also, a bar and games if you just want to hang out at the hotel. Would stay again.
Stayed 1 night in Jan 2025

2/10 Terrible

Jerron A

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not clean. Shower had mud or something black. I just washed it out myself by running the shower.
Stayed 1 night in Dec 2024

10/10 Excellent

Justyna

Stayed 1 night in Dec 2024

6/10 Okay

Reginald

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Zain, Catonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

2/10 Terrible

Connie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Water ran out of our shower every time we used it (and yes the door was shut tight). The lights in the room were terrible. One night we were in bed asleep and fire alarm went off and we sat in our car for 2 hours, nobody let us know when we go back in hotel. We got back to our room ( they told us it was safe to go back) and as soon as white in bed the fire alarm went off again! We had go in car for another hour! We are 75and 70 years old and going up and down 3 flights of stairs in the middle of night was horrible! We were not compensated at all! When we booked our room in October the price of room was cheaper than when we checked out! I will never stay there again! We come to that area every year at the same time for Our Granddaughters Field Hockey Tournament, but we will never stay there again!
Stayed 3 nights in Nov 2024

8/10 Good

Sylvia H.

Traveled with family
Liked: Amenities
It’s a basic hotel if you’re only planning to stay for one or two nights. The bed was comfortable.
Stayed 1 night in Nov 2024

6/10 Okay

Alex

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel location is convenient and easy, hotel feels old and is currently under renovations. Rooms are pretty small. On the last night of our stay the fire alarms went off twice in the middle of the night, resulting in two evacuations and they ended up turning the elevators off because of this. I understand the fire alarms going off twice is not necessarily the hotels fault, the fact that they had to turn the elevators off because of it is hard to reconcile. We had to carry our luggage down 6 floors at 5 am.
Stayed 4 nights in Nov 2024

2/10 Terrible

Aref

Stayed 3 nights in Oct 2024

6/10 Okay

Julia

Stayed 1 night in Nov 2024

4/10 Poor

David

Business traveler
Disliked: Cleanliness, property conditions & facilities
Property is being renovated but the lack of cleanliness was not directly related. Rooms and common areas were not up to par.
Stayed 3 nights in Nov 2024

2/10 Terrible

Danielle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is currently undergoing renovations, which I was unaware of until arrival. The gentleman at check in told me they stopped construction at 5 pm and did not work on Saturdays. Sadly, I was awoken to drilling and banging in the room below me from the construction. I understand these things have to be done, but it ruined the stay simply because I was not advised and was advised incorrectly when I was.
Stayed 1 night in Nov 2024

10/10 Excellent

Martina

Stayed 3 nights in Nov 2024

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