See all properties

Aloft Richmond West Short Pump

3.0 star property
Hotel with free parking, near Short Pump Town Center

Choose dates to view prices

Photo gallery for Aloft Richmond West Short Pump

Exterior
Reception
Pub
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3939 Duckling Drive, Richmond, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, Virginia Commonwealth University
    ‪13 min drive‬
  • Place, Greater Richmond Convention Center
    ‪15 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed

9.2 out of 10
Wonderful
(36 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

You may also like

Ad
Aerial view

Virginia Crossings Hotel, Tapestry Collection by Hilton

Glen Allen
  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 1,004 reviews
$75 nightly
The price is $88
Jan 19 - Jan 20
Total with taxes and fees
Virginia Crossings Hotel, Tapestry Collection by Hilton

About the neighborhood

Richmond

Located within 2 miles (3 km) of Short Pump Town Center, Aloft Richmond West Short Pump is within 3 miles (5 km) of Elk's Lodge. This 3-star hotel has 135 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Short Pump Town Center - 2 min drive - 1.1 miles
  • University of Richmond - 10 min drive - 7.6 miles
  • Virginia Commonwealth University - 13 min drive - 13.2 miles
  • Greater Richmond Convention Center - 15 min drive - 14.4 miles
  • Kings Dominion - 24 min drive - 28.0 miles

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬17 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Cook Out - ‬18 min walk
  • ‪Sonic Drive-In - ‬8 min walk

About this property

Aloft Richmond West Short Pump

Hotel with free parking, near Short Pump Town Center
Guests of Aloft Richmond West Short Pump enjoy a gym, free WiFi in public areas, and conference space. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Guests can expect 42-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Refrigerators, coffee makers, and free newspapers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a health club.

Similar properties

Bar (on property)
Hyatt House Richmond / Short Pump
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,005 reviews
$131 nightly
The price is $152
Jan 25 - Jan 26
Total with taxes and fees
Hyatt House Richmond / Short Pump

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Frequently asked questions

Is free cancellation available at Aloft Richmond West Short Pump?

Aloft Richmond West Short Pump offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What can I see close to Aloft Richmond West Short Pump?

Based on positive ratings, guests enjoy the hotel's location in Richmond, which is close to Short Pump Town Center, Elk's Lodge, and Regency Square Mall. You'll also find Bowlero West End and Robins Center nearby.

Is there parking available at Aloft Richmond West Short Pump?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Aloft Richmond West Short Pump have a casino?

No, Aloft Richmond West Short Pump doesn't have a casino.

Will I find an indoor pool at Aloft Richmond West Short Pump?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Aloft Richmond West Short Pump?

Couples staying at this hotel will appreciate amenities like free Internet access as well as a bar and a restaurant.

Are there hot tubs at Aloft Richmond West Short Pump?

No, this hotel doesn't have a spa tub.

Does Aloft Richmond West Short Pump have a restaurant that serves breakfast?

Yes, Aloft Richmond West Short Pump serves to-go breakfast for a surcharge each morning at refuel by Aloft.

Will Aloft Richmond West Short Pump allow pets to stay free of charge?

No, pets aren't allowed at Aloft Richmond West Short Pump though service animals are welcome.

Are there connecting rooms at Aloft Richmond West Short Pump?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Aloft Richmond West Short Pump?

The closest major airport to Aloft Richmond West Short Pump is Richmond Intl. Airport (RIC), which is 20.5 mi away (27 minutes by car).

Are there rooms with balconies at Aloft Richmond West Short Pump?

No, there aren't any guestrooms with balconies at Aloft Richmond West Short Pump.

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 485 out of 1002 reviews
Rating 8 - Good. 266 out of 1002 reviews
Rating 6 - Okay. 122 out of 1002 reviews
Rating 4 - Poor. 75 out of 1002 reviews
Rating 2 - Terrible. 54 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place...
Stayed 1 night in Nov 2025

10/10 Excellent

don

Stayed 1 night in Oct 2025

10/10 Excellent

Rasheed

Stayed 2 nights in Oct 2025

6/10 Okay

Philip

Traveled with partner
Liked: Cleanliness, staff & service
The decor is outdated. I would recommend changing the main scent also. Parking was easy and location was great.
Stayed 1 night in Oct 2025

6/10 Okay

Beth

Liked: Cleanliness
I was agast that the representative at the front desk could not give me a room when I walked in. He said to sit in the lobby on my phone and reserve a room online. My email address that was registered with Bonvoy was stuck in a digital nightmare and I couldn’t log onto my account. I then went onto Expedia to get my room. The entire hour the front desk rep knew I wanted and needed a room but he was simply a face hired by Aloft…to do what? Not helpful. In the morning the new representative at the front desk was amazing. Five stars for her. The housekeeping staff 5star. I witnessed other guests not happy with things but I understand that’s hearsay. If this place wasn’t right next to ACAC I wouldn’t stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Oleksandr, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the noise in the hallway, my stay was great. The checkin went smoothly, the staff is nice, and the location is amazing.
Stayed 1 night in Sep 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shares areas were not clean.. especially the fitness center and the stairway entrance No water in fitness center
Stayed 2 nights in Sep 2025

8/10 Good

Peter

Stayed 1 night in Sep 2025

10/10 Excellent

gershom

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Jodi

Stayed 2 nights in Sep 2025

4/10 Poor

Dan

Stayed 1 night in Sep 2025

10/10 Excellent

Will

Stayed 1 night in Sep 2025

6/10 Okay

Chance

Business traveler
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

don

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Place is wonderful can’t wait to stay again
Stayed 1 night in Aug 2025

10/10 Excellent

Melvin

Stayed 1 night in Aug 2025

8/10 Good

monica

Traveled with family
Liked: Cleanliness
Check in area not in a good location of lobby. It was “Salsa dance” night and the reception person couldn’t hear me, wasn’t attentive and was singing along with music. Didn’t offer any additional info on Hotel details for example about WiFi, parking etc.
Stayed 1 night in Aug 2025

10/10 Excellent

ADARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Date night

Everything was amazing. The view of the area from the window was nice. The room was temperature properly and we had access to restaurants and bars that were walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!!!!!!! Very pleased
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Aug 2025

6/10 Okay

Deonte

Traveled with family
Out of date style. Loud Latin night club music in the lobby. You have to pay for breakfast….. 2 bucks for an apple. Rust in showers and chipped paint on ceiling walls outside the showers. The only positive thing was the cleaning staff were friendly and helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Deyanira

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
My stay at Aloft Richmond West Short Pump was excellent! The staff was welcoming, the rooms were clean and modern, and the atmosphere was upbeat and refreshing. The location is perfect—close to shopping, dining, and entertainment. I’ll definitely stay here again on my next visit!
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Stayed 2 nights in Aug 2025

6/10 Okay

RODNEY

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

2/10 Terrible

Cleo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Horrible stay. Urine stained mattress, desk attendant never answered the phone throughout my entire stay, and a/c unit was hanging off the unit in the room.
Stayed 4 nights in Aug 2025

6/10 Okay

jay

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were renovated since my last stay. However, I did not appreciate the lack of customer service of the evening front desk attendant. I was locked out of my room for 45 minutes on 2 of my 3 nights stay and was told that it was because the card was left in my wallet although I never put the card in my wallet. Maintenance finally called to fix the lock and advised that the battery died in the card reader. I love the area but I will never stay there again.
Stayed 3 nights in Aug 2025

Hotels

Flights

Packages