Courtyard by Marriott Richmond West

When we walked into the lobby it was very nice, modern and clean. The staff was efficient and nice. The breakfast in the morning was delicious- claudia, virginie and kitty were amazing. We loved the egg white omelette that Claudia made for us! The rooms however are very outdated: the air condition was not working, 3 towels for 4 people. The rooms were disappointing for a Marriot.

The good. Plenty of parking Very nice helpful staff. Clean facility. The not so good Bed was very uncomfortable. The elevators are in a really odd inconvenient location. You can park near stairs close to your room though and enter nearby.

Check in was very nice - little gift bag even for my lowly silver status. The balcony door in my room was stuck shut, and the AC thermostat didn't seem to be accurate, but everything else was good. The shower had good pressure, the beds were comfortable, the TV worked well, and the in room fridge was good and cold.

The morning ladies (Claudia and Kitty) in the bistro are so friendly they make you feel like you are at home! As a business traveler, who has to be away from home several weeks per month, this is very welcoming. The entire staff at this hotel are great and make your stay enjoyable.

Feel as though hotel misrepresented itself regarding its amenities. Booked for the pool and the restaurant and got satisfaction from neither!! Arrived late due to traffic. Checked in @ 8:40 pm. Was informed that pool closed @ 9 pm. Really? Very disappointed. Told by the front desk that the pool opened @ 6:30 am. We were up early and found the pool closed. Told it wouldn't open until 9 am. We needed to leave at 8:30 am. Why have a pool at all if it is unavailable to guests staying one night? Front desk offered me a free coffee for the inconvenience. Had also booked this hotel for the restaurant on premises, which was confirmed over the phone by the front desk. On arrival, found "The Bistro", which is basically quick food that a waitress/staff person can assemble for you. This is not a restaurant! Really disappointed in our stay although the staff were pleasant, the facility clean.

Spent 4 nights here for work. Comfortable rooms and excellent breakfast served by Claudia, Virginie and Kitty. The area has some good restaurants within a 15 minute drive. Overall, a good experience..

Hotel was clean and good location. Entire staff was friendly and helpful our entire stay. Very accommodating with our large group. We all enjoyed the stay and would use this hotel if in the area again

Things got off to a rocky start but the General Manager was great to work with. The power went out for most of 1 day (a bird caused us to lose power) but he made sure our group left happy. Everyone was pleasant & helpful. The food was great & many in the group hung out in the lobby or courtyard at night. Thanks Michael for all you did to help our group.

My mother, friends and I have stayed at this hotel for the past three years and we are always welcome by friendly and accommodating staff. This past year we had interactions with Claudia, Virginie and Kitty. Any question we had, these ladies knew the answer! And if there was something within their reach that they could do to accommodate us, they did. During breakfast, Claudia would be cheerful and make lovely conversation so we could start our day off right. She is part of the reason we come back to this hotel for our annual convention.