Courtyard by Marriott Richmond West3.0 out of 5.0
Recent guest reviews
This location was convenient to a old neighbor visit. Room was standard Marriott, but slightly on the small side. Carpets, towels and bedding clean and fresh. We stayed on the third floor, in the back and had a hard time getting back to the front area. Signage was pretty lacking on the third floor. You must come downstairs to proceed to the front. We really enjoyed the Bistro breakfast the next day. The Fairfield chain has a free breakfast, but the drab cereal and the powdered eggs can get to one after awhile. This breakfast was cooked fresh, with fresh ingredients. It tasted great. It cost money, but it was money well spent.
The staff here are quite phenomenal and operate with top customer service. I have been traveling to Richmond for work for about 2 months now and I am overly satisfied with the staff. Claudia, Virginie, and Adam, who work the restaurant for breakfast, are very courteous and make my mornings much more enjoyable. The rooms are also very clean and are kept in good shape.
Spent 4 nights at the Courtyard Richmond West. The room was awesome, comfortable and very clean. I stayed on the first level with a walk out to the court area. Also the lobby and restaurant stay was fantastic. Claudia Trujillo was very friendly and helpful. She provided me personal attention. I am in town again soon and will stay here for sure. Best Courtyard I have ever stayed!
I stayed one night at this property since I was in town for a sports tournament. The front desk staff was super friendly and changed my room from a King bed to two Queens with no hassle. I was given a "gift bag" which included a bottle of water and Chex Mix along with a coupon for something that was not sure of. An explanation would have been great. The layout of this hotel is convoluted as other reviewers have mentioned. The elevators are tucked away in the back of the hotel. It wasn't a big deal to us since we moved our car to the back and utilized the door from the parking lot right next to the elevator. The location of the property is on a busy road with many big box stores and restaurants. I would imagine if you were in the front of the hotel that you would hear some traffic noise. The room was spotless. The only things missing were a USB port and shampoo. I had stayed in a Courtyard the weekend prior and my room had several of each. Since I forgot my charging block, the USB was an issue for me. The walls unfortunately are paper thin. The literally could have a full blown conversation with the guests next to me with no issue. Thankfully, they went to bed before midnight so it didn't keep me up. I would imagine if you had noisy neighbors that it would be problematic. The hotel was in good condition, I noticed a security guard and the staff was pleasant. For my one night stay that was all I needed. Just wish I had an USB port.
Excellent, top notch, exceptional customer service. All staff were extremely attentive, and went above and beyond to enhance my stay. The front desk staff, Adam, Claudia & Kitty all served to make my visit pleasurable and memorable. I will return and recommend to others!
The restaurant attention by Claudia, Kitty was absolutely excellent demonstrating a great sense of customer service values. I felt like home no only the fresh food and coffee but the fast and friendly attitude!
Just came through for business this time, but claudia in the cafe and the front desk staff were awesome. I had two packages sent here and there was no issue. My mornings were also perfect with breakfast served up.
I find this hotel to be updated, clean and the service to be top notch. Have food and a bar in the lobby. Located conveniently close to downtown and the fan. Great business hotel much less expensive than downtown. Stay here Everytime in town.
The staff is friendly and helpful and the bistro is your typical Courtyard bistro. It's just that the rooms are a bit dated and need of an upgrade. Also, the layout of the hotel lends itself to a few long walks to your room. There is nothing the hotel can do but just a bit inconvenient. The hotel is in a decent area so a number of restaurants in the area, just not walkable as it's on a fairly busy street.
Great location! Excellent service! Clean Room! Miss Claudia at the Bistro Cafe makes you feel like home!!!!! Food was great! Tasty Coffee as always and everything so clean and confort! First class hotel!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Located within a mile (2 km) of Markel Building, Courtyard by Marriott Richmond West is within 2 miles (3 km) of Shops at Willow Lawn. This 145-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's also near Lewis Ginter Botanical Garden and Crossroads Art Center.
For your convenience, a cooked-to-order breakfast is served each morning for a fee. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
All 145 air-conditioned rooms feature coffee makers, free newspapers, and free local calls. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, ironing boards, and desks.
At Courtyard by Marriott Richmond West, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a business center.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 232 reviews