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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property

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Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Courtyard
Premium bedding, individually furnished, desk, iron/ironing board
Free daily self-serve breakfast
Premium bedding, individually furnished, desk, iron/ironing board
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Air conditioning
  • Gym

Explore the area

View in a map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪5 min drive‬
  • Place, Short Pump Town Center
    ‪6 min drive‬
  • Place, Virginia Hospital & Health
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

2 Double Beds 1 Bedroom Suite Nonsmoking

  • Sleeps 6

1King Mobility/Hearing Access Tub Suite Nsmk

  • Sleeps 4

One-Bedroom King Suite-Non-Smoking

  • Sleeps 5

Two-Bedroom Suite With 1 King Bed And 2 Double Beds, 2 Bathrooms-Non-Smoking

  • Sleeps 8

2 Double Mobility/Hearing Access Tub Ste Nsmk

  • Sleeps 6
  • Free WiFi

Mobility Hearing Accessible 2 Double Suite with Roll in Shower

  • Sleeps 6

Mobility Hearing Accessible Suite with Tub and 1 King Bed and 2 Double Beds

  • Sleeps 8

Mobility Hearing Accessible King Suite with Roll in Shower

  • Sleeps 4

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

7.4 out of 10
Good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

8.0 out of 10
Very good
(15 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

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About the neighborhood

Glen Allen

Located 2.7 mi (4.4 km) from Short Pump Town Center, Homewood Suites by Hilton Richmond-West End/Innsbrook is within a 15-minute drive of other popular attractions like University of Richmond. This 123-room, 3-star hotel welcomes guests with free breakfast, a 24-hour gym, and free self parking.

What's nearby

  • Elk's Lodge - 5 min drive - 1.9 miles
  • Short Pump Town Center - 6 min drive - 2.6 miles
  • Virginia Hospital & Health - 7 min drive - 4.1 miles
  • Bowlero West End - 9 min drive - 3.5 miles
  • Henrico Doctors' Hospital - 10 min drive - 5.5 miles

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬16 min walk
  • ‪Golden Corral - ‬19 min walk
  • ‪Panera Bread - ‬9 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Capital Ale House - ‬6 min walk

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

Homewood Suites by Hilton Richmond-West End/Innsbrook features a 24-hour gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Guests can expect to find 47-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include kitchens, MP3 docks, and sofa beds. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 743 square feet of conference space

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 8:00 AM to 10 PM.
  • Long-term renters welcome.
  • No alcohol is permitted at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Frequently asked questions

Is free cancellation available at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Homewood Suites by Hilton Richmond-West End/Innsbrook provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Homewood Suites by Hilton Richmond-West End/Innsbrook?

As of Apr 28, 2026, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Richmond-West End/Innsbrook on May 5, 2026 start from $132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Homewood Suites by Hilton Richmond-West End/Innsbrook?

This hotel is located in Glen Allen, close to Short Pump Town Center, Cultural Arts Center Glen Allen, and Country Club of Virginia. You'll also find Bowlero West End and Regency Square Mall within a short drive.

Will I be able to park at Homewood Suites by Hilton Richmond-West End/Innsbrook?

Yes, secured self parking is offered for free at the hotel. Though parking is limited parking, free RV/bus/truck parking and wheelchair-accessible van parking are also available.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have a casino?

No, Homewood Suites by Hilton Richmond-West End/Innsbrook doesn't have a casino.

Will I find an indoor pool at Homewood Suites by Hilton Richmond-West End/Innsbrook?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 10 PM and the seasonal pool is normally open from June until September.

Is Homewood Suites by Hilton Richmond-West End/Innsbrook good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and a kitchen as well as a seasonal outdoor pool.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have a hot tub?

No, this hotel doesn't have a spa tub.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have a restaurant that serves breakfast?

Yes, Homewood Suites by Hilton Richmond-West End/Innsbrook serves free self-serve breakfast each morning from its snack bar.

Will Homewood Suites by Hilton Richmond-West End/Innsbrook allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Homewood Suites by Hilton Richmond-West End/Innsbrook for a fee of USD 75 per accommodation, per stay.

Does Homewood Suites by Hilton Richmond-West End/Innsbrook have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Homewood Suites by Hilton Richmond-West End/Innsbrook?

The closest major airport to Homewood Suites by Hilton Richmond-West End/Innsbrook is Richmond Intl. Airport (RIC), which is 22.3 mi away (28 minutes by car).

Can I book a room with a balcony at Homewood Suites by Hilton Richmond-West End/Innsbrook?

No, there aren't any guestrooms with balconies at Homewood Suites by Hilton Richmond-West End/Innsbrook.

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 464 out of 994 reviews
Rating 8 - Good. 248 out of 994 reviews
Rating 6 - Okay. 124 out of 994 reviews
Rating 4 - Poor. 75 out of 994 reviews
Rating 2 - Terrible. 83 out of 994 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda

Stayed 1 night in Jan 2026

2/10 Terrible

Tamara

Traveled with family
Liked: Amenities
Disliked: Staff & service
My kitchen sink had a very bad leak. I reported it. They said someone was coming to fix it. They never showed. They didn't offer another room. When I realized nobody was coming to fix the sink, I had to call back and request a room change. I was in town visiting my hospitalized mother and this just took my anxiety to a another level. Very disappointed 😞
Stayed 2 nights in Jan 2026

4/10 Poor

Jon

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty smells like dog and dog poop. Told the desk they didn't suggest a new room. Was told they would clean it when we left. Bathroom had crumbling sheetrock cracked tiles and sink didn't work properly
Stayed 1 night in Jan 2026

10/10 Excellent

Candias

Liked: Cleanliness, amenities, property conditions & facilities
How well the hotel looked. Very clean very quiet and relaxing
Stayed 1 night in Jan 2026

10/10 Excellent

Marion

Liked: Cleanliness, amenities, property conditions & facilities
Our room was very clean. All employees we encountered were very courteous and personable—front desk, breakfast attendant, maintenance staff. Accommodations were just as described and very comfortable. Plenty of parking and great location for shops and restaurants.
Stayed 3 nights in Jan 2026

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was kind and courteous. Few scrathes and dents in the room.
Stayed 5 nights in Dec 2025

8/10 Good

Sharonne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so nice especially Gregg and Jacqueline! Very friendly and with great customer service skills! The rooms on the other hand were ok but could use some maintenance. Particularly the tubs it was rusty and not quite clean! The beds were super comfortable and the decor is nice! The kitchen floor needs upgrading too! The complimentary breakfast was good!But overall nice hotel!
Stayed 1 night in Dec 2025

10/10 Excellent

Tammy, Wadsworth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location and clean rooms made the short trip enjoyable.
Stayed 1 night in Aug 2025

10/10 Excellent

MARK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I live this place.
Stayed 2 nights in Dec 2025

8/10 Good

PARAMESWARAN

Stayed 1 night in Dec 2025

10/10 Excellent

Phillip

Traveled with group
Liked: Cleanliness, staff & service, amenities
Yes everything was good
Stayed 2 nights in Nov 2025

8/10 Good

David A

Traveled with family
Liked: Property conditions & facilities
Staph courteous. Tv did not get most stations. Disappointing being unable to watch during holiday
Stayed 1 night in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service
Yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great customer service, clean room.
Stayed 2 nights in Nov 2025

10/10 Excellent

morgan

Liked: Cleanliness, staff & service, amenities
Staff is wonderful !!.. had an issue with charge on credit card and they resolved it quickly and pleasantly !!.. love the room layout . Breakfast is good (as good as you get in hotel Buffett) and the shower is squeaky clean .. would stay right here again .. excellent location in short pump
Stayed 1 night in Nov 2025

6/10 Okay

Steele

Stayed 1 night in Nov 2025

2/10 Terrible

Fred

Stayed 2 nights in Oct 2025

2/10 Terrible

Erin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were really disappointed in this stay. It started when the desk clerk told us breakfast was at 7. We specifically chose this hotel because the advertised page stated 6 am. We had a swim meet and were out by 6:30, so we did not get breakfast. Following, the couch bed, which we needed, had dirty sheets on it and a cigarette fell out of it when we opened it. No one offered to clean it up or change it, they told me to and handed me a trash bag for the dirty linen. The bathroom was disgusting, dirty floor, rusted toilet. The kitchen had loose rubber molding, which I tripped on in the night. Also, when we pulled a plug out of a socket, the entire socket came out of the wall. It was really awful.
Stayed 2 nights in Oct 2025

8/10 Good

Shayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious suite. Pet-friendly but $75 per pet. Good breakfast options, but try to arrive more than a few minutes before they shut down. Would stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay! Friendly front desk staff who was very accommodating with needs. The breakfast was ok as the food quality may need some improving. We travel frequently and stay mainly with the Hilton brand. Our expectation for Homewood Suites breakfast (premium hotel of the Hilton chain) is similar to Embassy Suites. Looking forward to our next stay!
Stayed 3 nights in Oct 2025

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff was great to work with and very accommodating. Our room was nice and clean but needed a little love. The headboard was peeling, the bed was a little worn overall but still comfortable. The water pressure was weak on the second floor other than the kitchen sink.
Stayed 3 nights in Oct 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms could be modernized a little for appearance.
Stayed 2 nights in Oct 2025

2/10 Terrible

Brendan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the worst Hilton property I’ve ever stayed in. It’s like a dirtier version of the worst Res Roof Inn.
Stayed 2 nights in Oct 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and hospitable staff. Thank you!
Stayed 2 nights in Sep 2025

8/10 Good

Chuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 3 nights in Sep 2025

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