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Recent guest reviews

Property was very run down, dirty and in disrepair. The bed was hard, lumpy and popping springs. The bedding was awful. You could see through the 3 layers together. A sheet, what looked to be a dust ruffle liner being used as a comforter and a very hard, thin, stiff, plasticky top cover that felt like cheap motel curtain fabric. Half of the dishwasher was lying on the floor. Carpets were dirty. Tub was oddly shaped; curved to the point you could barely stand on the flat part to shower and extremely slippery. Very dangerous. The toilet wouldn't stop running, had to actually shut the water off behind it after each use. I had read a review about hearing every footstep, cough, fart, etc., and regretted chalking it up to an overly sensitive guest as I laid awake each night listening to my neighbors above below and on each side. The first floor smelled like a hot dumpster full of dirty diapers everyday I was there(3 days). Trash and stains in the halls. The floors in my room and in the halls have significant dips, like potholes covered by carpet and the elevator seemed like it was about to break down everytime I used it. The staff were very nice. I felt bad for them because everytime I saw someone checking out, they were getting an earfull of complaints. Would not stay here again and definitely would not recommend. Waayyy overpriced for what it is. Needs a complete overhall.

Very spacious room and comfortable. It had everything I look for in a hotel on a business trip.

So check in is at 3 I got there at 330 my room wasn’t ready. Finally checked in at 345. Get to the room only to find dried blood on the doors looks like a hand and finger print. When and told the front desk the woman wasn’t sympathetic didn’t even apologize wasn’t offered a discount, was only told room service would be there in the morning because they were gone for the day. The following morning no room service till I saw the woman. Let me tell you the lady who clean my room tho was amazing great personality very polite! She should be at your front desk.

The check in process was quick and easy. The property was well maintained. The suite was clean and the hotel was quiet. Pool area was nice. The hotel was close to everything which was convenient. I would definitely stay again and recommend.

The staff was super friendly and professional! We enjoyed the pool area and the location was great with many restaurant choices!

The location is perfect for what we need to do. The location and surrounding area feels very safe. There are plenty of places to eat and the new Short Pump mall is a few miles down the road. The hotel itself has had some upgrade but the thing that makes this place so great is the staff. They are polite, helpful, and friendly. We will stay again on our next trip to Richmond.

Excellent, friendly communicative staff. Breakfast varied daily. Food excellent!

The renovations really add to the space, although there are still a few outdated features. The hot breakfast was convenient and starts at 7, contrary to the front desk saying that it starts at 6. The staff is very friendly but not as well versed in customer service when it comes to executing solutions to customer needs. A more motivated front desk staff would take this hotel to the next level, however, administrators must develop a culture of workplace success. Lastly, I was charged twice for my room; again, this could have been avoided if front desk staff was more thorough and diligent. I work in the field of leadership development; I can tell that the hotel administrators are concerned with just passing as opposed to excelling. People either rise of fall to your expectations; the front desk staff is clearly falling to them.

Came for sons Wrestling Tournament. Very good service

The dining room for breakfast was freezing. Would recommend turning up the heat.

I had a nice, quiet room except for employees who were loud in the hall outside my room. Easy. Check in and check out. Also nice evening reception with great food and drink options - nice surprise and budget friendly.

This is a great place to stay. I booked a 2-room suite, it was clean and well furnished. It's in what I would call an office park, and there are paved trails around water features/fountains that are great for walking/running. The breakfast in the AM was well stocked, and the help was always friendly and attentive. I will definitely stay here again.

Our stay here was great check in was quick everything was great from the room to the pool next time we travel back to richmond area we will stay again

Perfect location, surprising amenities and very good room that include more than what you expect for such a good rate. Just recommend that if non-smoking is the choice, reservations should guarantee this selection.

Good location. Plenty parking. Quick, efficient check in. Great room. Super clean. Wonderful complementary breakfast. Free internet. Couldn't have asked for anything more.

Innslake Drive Glen Allen VA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in public areas
  • Free secured self parking
  • 24-hour fitness center

Located within 2 miles (3 km) of Children's Museum of Richmond, Homewood Suites by Hilton Richmond-West End/Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 123-room, 3-star aparthotel welcomes guests with free breakfast, a 24-hour fitness center, and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

Each apartment is individually furnished and features a kitchen and space to spread out with a living room and a dining area. Guests can expect to find a 47-inch LCD TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a coffee maker. Housekeeping is available on request.


Property features

Homewood Suites by Hilton Richmond-West End/Innsbrook features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a free grocery shopping service.

Room options

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 King Bed | Sleeps 4

Suite, Accessible, Non Smoking

1 King Bed and 2 Double Beds | Sleeps 8

Suite, 2 Double Beds

2 Double Beds | Sleeps 6

Suite, 1 King Bed

1 King Bed | Sleeps 5

Guest reviews for Homewood Suites by Hilton Richmond-West End/Innsbrook

Everyone (8) Business (1) Couples (4) Family (12) Friends (2)
1
Partner Couples

Property was very run down, dirty and in disrepair. The bed was hard, lumpy and popping springs. The bedding was awful. You could see through the 3 layers together. A sheet, what looked to be a dust ruffle liner being used as a comforter and a very hard, thin, stiff, plasticky top cover that felt like cheap motel curtain fabric. Half of the dishwasher was lying on the floor. Carpets were dirty. Tub was oddly shaped; curved to the point you could barely stand on the flat part to shower and extremely slippery. Very dangerous. The toilet wouldn't stop running, had to actually shut the water off behind it after each use. I had read a review about hearing every footstep, cough, fart, etc., and regretted chalking it up to an overly sensitive guest as I laid awake each night listening to my neighbors above below and on each side. The first floor smelled like a hot dumpster full of dirty diapers everyday I was there(3 days). Trash and stains in the halls. The floors in my room and in the halls have significant dips, like potholes covered by carpet and the elevator seemed like it was about to break down everytime I used it. The staff were very nice. I felt bad for them because everytime I saw someone checking out, they were getting an earfull of complaints. Would not stay here again and definitely would not recommend. Waayyy overpriced for what it is. Needs a complete overhall.

By on Jul 7, 2021

Review comment responded on Jul 12, 2021

Thank you for your feed back.

5
Everyone

By on Jun 28, 2021

Review comment responded on Jul 8, 2021

Thank you for taking the time to submit a survey on your recent stay. I am delighted to hear you enjoyed our service and accommodations. Thank you for choosing Homewood Suites Richmond West, we hope to see you again in the near future.

5
Family Business Business

Very spacious room and comfortable. It had everything I look for in a hotel on a business trip.

By on Dec 17, 2020

Review comment responded on Dec 20, 2020

Thank you for choosing Homewood Suites

2
Friends Family

So check in is at 3 I got there at 330 my room wasn’t ready. Finally checked in at 345. Get to the room only to find dried blood on the doors looks like a hand and finger print. When and told the front desk the woman wasn’t sympathetic didn’t even apologize wasn’t offered a discount, was only told room service would be there in the morning because they were gone for the day. The following morning no room service till I saw the woman. Let me tell you the lady who clean my room tho was amazing great personality very polite! She should be at your front desk.

By , from Viriginia beach on Aug 24, 2020

Review comment responded on Sep 30, 2020

I apologize for the issues with housekeeping I will be passing this information to Housekeeping Management for improvement.

5
Family with small children Partner Couples

The check in process was quick and easy. The property was well maintained. The suite was clean and the hotel was quiet. Pool area was nice. The hotel was close to everything which was convenient. I would definitely stay again and recommend.

By , from New Haven on Aug 1, 2020

2
Everyone

By on Oct 7, 2019

5
Everyone

By on Aug 30, 2019

5
Everyone

By on Aug 19, 2019

4
Family Family

The staff was super friendly and professional! We enjoyed the pool area and the location was great with many restaurant choices!

By on Jul 24, 2019

1
Everyone

By on Jul 10, 2019

Homewood Suites by Hilton Richmond-West End/Innsbrook

4100 Innslake Drive, Glen Allen, VA 23060
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