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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 out of 5.0

Recent guest reviews

the staff were exceptional, very friendly and helpful. rooms were very clean breakfast had many good choices food was very good building and grounds well kept look forward to our next stay at a Homewood Suites

My family stayed during construction of our home. The rate was reasonable and the customer service was outstanding. The staff got to know my family and made us feel at home. The food was very good. Each evening had a different theme. Breakfast was a little different each morning with many choices.

Touring the US on a promotional tour. Put here by hosts. As soon as we opened the door the stale odour that greeted us wouldn't clear. The windows didn't open either. Only offer from reception staff was Fabrize or to oxidise the suite. We moved to another suite but much the same. This complex turned out to be home for many single people as their semi permanent home too. Hanging out side in their pj's smoking and drinking.

Nice big suite with all the comforts of home. Staff is friendly and accommodating. Breakfast included and was ample with options for a continental breakfast or scrambled eggs, potatoes, bacon, etc. Would highly recommend this hotel.

Very friendly, small but good breakfast, I liked the wooden railing stairs to the second floor. Not a fan of the beer selections for the social, but the price was right. Did have a problem with the toilet running which was not addressed in a timely manner.

This hotel was fine, but check in hectic resulting from high maintenance customers ahead of us. Then the room key did not work - had to return to re set it. Otherwise ok. We may stay here again. Also the initial charge on my credit card was incorrect and when I called, was told there was an incidentals charge of 10%. The amount was much more than 10% but it was finally rectified.

The hotel is in a great location! Excellent restaurant and shopping options. However, the hotel needs to revamp its complimentary breakfast, it is horrible! They need to remove the stains from the bathtub.

From the second I checked in until the day I left, the hotel team was great. Everyone was friendly during my entire stay. The gym was simple but very clean. Complimentary breakfast and social were better than expected.

This is one of the best places to be if you are around Innsbrook Excellent services, Excellent Complimentary breakfast and evening happy hour plus complimentary Area shuttle. Upscale area of Richmond.

like staying in an apartment....love it...have been here before and will return whenever i am in Richmond...Liz at the front desk was so helpful in fixing up my accommodations....all the staff were great and quite enthusiastic about their jobs....got free beers at the evening reception which was a nice touch

4100 Innslake Drive Glen Allen VA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located within 2 miles (3 km) of Children's Museum of Richmond, Homewood Suites by Hilton Richmond-West End/Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 123-room, 3-star aparthotel has conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking. Lewis Ginter Botanical Garden and Children's Museum of Richmond are also within a 20-minute drive.


Dining

Free hot/cold buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 123 air-conditioned apartments feature kitchens and space to spread out with living rooms and dining areas. Guests can expect to find 27-inch LCD TVs with pay movies and video-game consoles, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, sofa beds, and coffee makers.


Property features

At Homewood Suites by Hilton Richmond-West End/Innsbrook, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, express check-out, and barbecue grills.

Room options

Suite, 1 King Bed

King 1 | Sleeps 4

2 bedroom Suite King 2 double nonsmoking

King 1 | Sleeps 8

Suite, 2 Double Beds

Full 2 | Sleeps 6

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Full 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 587 reviews