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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 out of 5.0

Recent guest reviews

Bad HVAC failed to remove moisture from air, leaving eveything damp and smelling musty. Also failed to keep temp as set, leaving us sweating and unable to sleep. Great shower and wonderful breakfast staff helped to overcome the lack of sleep, but we will not return.

The first thing I noticed is a sign next to the check-in desk saying that it was independently owned and operated. Not that this makes any huge difference, but I like to know. The hotel is located in a business park area but is only a mile or so from Short Pump. Upon check-in my request for an upgrade as a Diamond Member was ignored, not denied, merely ignored. This did not make a great first impression. The facility itself is showing it's age and a little shabby. They had a water pipe in the wall leak while we were there. Breakfast was standard for Homewood. I was not impressed with the evening reception. The one caveat to this impression is Ercell. She normally works breakfast, but was working both breakfast and reception while we were there. Ercell is a true delight, and goes out of her way to make each guest feel welcome. The mediocrity of the facility is almost worth the stay just to be served by Ercell.

This hotel is a Hidden Gem. The value was great and the rooms were very nice and clean the bed was comfortable the pool was great the breakfast was very good. We stayed here with our soldier whom we were taking to Fort Lee from basic training and it was very homey and she really enjoyed it. It was relaxing for her before she moved on to her next base. It is about 45 minutes from Fort Lee but it is definitely worth the drive. There are restaurants and shopping malls very close to this hotel.

Just look at the pictures .... in addition to the pictures front desk personnel that have no familiarity with the local establishments... addressing the filthiness of the pool with the front desk and they have no idea what the process is to get it cleaned and then later someone brings out towels and they state it was clean this morning and it will be cleaned again tomorrow. I'm sorry but there's no way it was clean this morning and if it was prior to that person leaving they should check it again to ensure it was cleaned for the evening guest because the pool is filthy.. amongst other things just look at the pictures please. Including a few pictures.... This hotel seriously needs a major overhaul!

Rooms are roomy -- separate bedroom and sitting room/kitchen area. Staff is friendly and professional. I felt safe here. Beds are comfortable, bathrooms are large. Elevators are S-L-O-W. But, there are only 4 floors. The reason to stay here is the breakfast. Not so much the food; that is just the usual hotel complimentary fare (maybe a little better than most and a few more choices). It's the staff! What a great group of dedicated people this hotel has assembled. They truly enjoy their jobs, their manager, each other and the customers they serve. Will always remember what a finely-tuned group of people Homewood Suites has in its employ. Looking forward to seeing them again.

This is a fantastic hotel, the rooms are great and evening social is fantastic. My room was a king suite. I had a full size refrigerator, garbage disposal, coffee maker, microwave, two burner stove, ice maker, etc. The living room could be closed off from the bedroom and this had a pull out sofa bed, and two chairs. Both the living room and the bedroom had really nice HD TV's. I strongly recommend this hotel.

The staff is genuine and the hotel is a good value. I would stay there again. There was a concert 5 minute drive away. It made the trip even nicer. My wife had a great time and used all of the facilities.

Housekeepers did not come in to try to see what the smell was I asked for towels and wash clothes and didn't receive them to later that night !!over all the trip was a disaster ! I did appreciate breakfast that was nice but could have been better

Pros: 1. Good and comfortable room 2. Breakfast is complete and good 3. Staff is very friendly and helpful Cons: 1. Decoration feels dated, not old, just dated 2. Gym was not ventilated 3. The place is under renovations/construction

My sister and I live three hours away from each other so we meet halfway and stay at a Homewood Suites. With all the amenities it's like being home. The beds are very comfortable but would like to have extra pillows in the closet.

4100 Innslake Drive Glen Allen VA

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located within 2 miles (3 km) of Children's Museum of Richmond, Homewood Suites by Hilton Richmond-West End/Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 123-room, 3-star aparthotel has conveniences like a 24-hour fitness center, free in-room WiFi, and free self parking. Lewis Ginter Botanical Garden and Children's Museum of Richmond are also within a 20-minute drive.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 123 air-conditioned apartments feature kitchens and space to spread out with living rooms and dining areas. Guests can expect to find 27-inch LCD TVs with pay movies and video-game consoles, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, sofa beds, and coffee makers.


Property features

At Homewood Suites by Hilton Richmond-West End/Innsbrook, guests have access to a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, express check-out, and barbecue grills.

Room options

Suite, 1 King Bed

King 1 | Sleeps 4

2 bedroom Suite King 2 double nonsmoking

King 1 | Sleeps 8

Suite, 2 Double Beds

Full 2 | Sleeps 6

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Full 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 561 reviews