Skip to main content
Beginning of main content

Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 out of 5.0

Recent guest reviews

The staff was super friendly and professional! We enjoyed the pool area and the location was great with many restaurant choices!

The location is perfect for what we need to do. The location and surrounding area feels very safe. There are plenty of places to eat and the new Short Pump mall is a few miles down the road. The hotel itself has had some upgrade but the thing that makes this place so great is the staff. They are polite, helpful, and friendly. We will stay again on our next trip to Richmond.

Excellent, friendly communicative staff. Breakfast varied daily. Food excellent!

The renovations really add to the space, although there are still a few outdated features. The hot breakfast was convenient and starts at 7, contrary to the front desk saying that it starts at 6. The staff is very friendly but not as well versed in customer service when it comes to executing solutions to customer needs. A more motivated front desk staff would take this hotel to the next level, however, administrators must develop a culture of workplace success. Lastly, I was charged twice for my room; again, this could have been avoided if front desk staff was more thorough and diligent. I work in the field of leadership development; I can tell that the hotel administrators are concerned with just passing as opposed to excelling. People either rise of fall to your expectations; the front desk staff is clearly falling to them.

Came for sons Wrestling Tournament. Very good service

The dining room for breakfast was freezing. Would recommend turning up the heat.

I had a nice, quiet room except for employees who were loud in the hall outside my room. Easy. Check in and check out. Also nice evening reception with great food and drink options - nice surprise and budget friendly.

This is a great place to stay. I booked a 2-room suite, it was clean and well furnished. It's in what I would call an office park, and there are paved trails around water features/fountains that are great for walking/running. The breakfast in the AM was well stocked, and the help was always friendly and attentive. I will definitely stay here again.

Our stay here was great check in was quick everything was great from the room to the pool next time we travel back to richmond area we will stay again

Perfect location, surprising amenities and very good room that include more than what you expect for such a good rate. Just recommend that if non-smoking is the choice, reservations should guarantee this selection.

Good location. Plenty parking. Quick, efficient check in. Great room. Super clean. Wonderful complementary breakfast. Free internet. Couldn't have asked for anything more.

We always stay at this hotel. Very clean, good food, friendly staff, great location and pet friendly.

excellent stay !

I visited this hotel in the west side of Richmond for a friend's wedding. I enjoyed the great, spacious rooms in the suite and it was plenty of room for myself and one friend. Staff was very friendly, including the front desk employee who had a great sense of humor and made us laugh. Great morning breakfasts. Only "complaints" are simply tech issues that were not deal breakers by any means. 1) While there are two two huge flat-screen HD TVs (one in the living room area, one in the bedroom), they were both configured with analog cable instead of HDTV, which made having those big TVs kind of pointless. 2) Wireless internet is only available in the lobby, and while there is an Ethernet connection in the room, since I was staying with one other person we had to take turns connecting our laptops. Overall, a great hotel and I would definitely stay again.

We took a suite. 4 girls. Came in late night around 12 midnight. And we could hear the toilet being flushed like a million times thru out the night. It wasnt so much of the people talking but the people (or perhaps ghost) flushing the toilet....TERRIBLE. And then the EXIT EMERGENCY stairway door slammed shut...it was super loud - so again..the walls are paper thin or the ghost came a knocking on our door!

4100 Innslake Drive Glen Allen VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Innsbrook within 2 miles (3 km) of Children's Museum of Richmond, Homewood Suites by Hilton Richmond-West End/Innsbrook is within a few miles (5 km) of Short Pump Town Center. This 123-room, 3-star aparthotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

Each apartment is air-conditioned and features a kitchen and space to spread out with a living room and a dining area. Guests can expect to find 27-inch an LCD TV with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a coffee maker.


Property features

Guests staying at Homewood Suites by Hilton Richmond-West End/Innsbrook enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a free grocery shopping service.

Room options

2 bedroom Suite King 2 double nonsmoking

King 1 | Sleeps 8

Suite, 2 Double Beds

Full 2 | Sleeps 6

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

King 1 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 5

Guest reviews for Homewood Suites by Hilton Richmond-West End/Innsbrook

Everyone (4) Couples (2) Business (1) Family (10) Friends (2)
4
Families Families

The staff was super friendly and professional! We enjoyed the pool area and the location was great with many restaurant choices!

By on Jul 24, 2019

1
Everyone

By on Jul 10, 2019

5
Partner Couples

The location is perfect for what we need to do. The location and surrounding area feels very safe. There are plenty of places to eat and the new Short Pump mall is a few miles down the road. The hotel itself has had some upgrade but the thing that makes this place so great is the staff. They are polite, helpful, and friendly. We will stay again on our next trip to Richmond.

By on Apr 19, 2019

5
Families Family with small children Families

Excellent, friendly communicative staff. Breakfast varied daily. Food excellent!

By , from Bluefield, WV on Apr 15, 2019

4
Partner Couples Families

The renovations really add to the space, although there are still a few outdated features. The hot breakfast was convenient and starts at 7, contrary to the front desk saying that it starts at 6. The staff is very friendly but not as well versed in customer service when it comes to executing solutions to customer needs. A more motivated front desk staff would take this hotel to the next level, however, administrators must develop a culture of workplace success. Lastly, I was charged twice for my room; again, this could have been avoided if front desk staff was more thorough and diligent. I work in the field of leadership development; I can tell that the hotel administrators are concerned with just passing as opposed to excelling. People either rise of fall to your expectations; the front desk staff is clearly falling to them.

By , from Washington, DC on Nov 11, 2018

5
Everyone

Came for sons Wrestling Tournament. Very good service

By on Feb 1, 2018

5
Everyone

The dining room for breakfast was freezing. Would recommend turning up the heat.

By on Jan 3, 2018

4
Everyone

I had a nice, quiet room except for employees who were loud in the hall outside my room. Easy. Check in and check out. Also nice evening reception with great food and drink options - nice surprise and budget friendly.

By on Dec 8, 2017

5

excellent location & facility

Families

This is a great place to stay. I booked a 2-room suite, it was clean and well furnished. It's in what I would call an office park, and there are paved trails around water features/fountains that are great for walking/running. The breakfast in the AM was well stocked, and the help was always friendly and attentive. I will definitely stay here again.

By on Mar 13, 2014

4

family getaway

Families

Our stay here was great check in was quick everything was great from the room to the pool next time we travel back to richmond area we will stay again

By on Jul 7, 2013

Homewood Suites by Hilton Richmond-West End/Innsbrook

4100 Innslake Drive, Glen Allen, VA 23060
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.