Room had not been cleaned properly. There was trash from previous occupants behind the TV stand and under the bed.
I luv how all the renovation look
I am not one to leave negative reviews, everyone is ready to do that. But I like to take the time to show praise where deserved. Room: I am a germaphobe, so staying at hotels are the worse part of my job in travels, but to my surprise, the room is clean. I still do not sleep under the blankets but I felt confident to sit on the furniture. Staff: BY FAR the most friendliest staff I have come across at a hotel. Most looked exhausted but took the time to smile and said hello as i passed them by as they did their wonderful job. I have seen how guest are rude to them and dirty, and yet, they showed up to work everyday ( I stayed for 4 days). Thank you for being nice! ParkingLot: they have plenty. Family friendly and nice place to read a book on the second floor above the bar. Speaking of the bar, stop by to be served by Malou, she makes great drinks and ready to serve food. Breakfast at the restaurant were also amazing and so is the waffles. YUM! If I need to travel again, I will def stay here without doubt. The beach is just 10 mins away off the freeway 264. Worth the drive and save money.
Wasn’t Clean looks a lot better online than in person but the staff accommodate you to the best of their ability. Will not be back.
Filthy and outdated
Ok, so the lobby and bar and nice and clean, the pool is nice as well. The restaurant is only open for breakfast because of Covid so you’re pretty much limited to bar food or pizza that’s a bit costly. The carpets are very dirty in the hallways and the rooms could also use cleaning. The bathroom floor is also dirty…look under the sink if you dare. The hotel has potential and certainly wasn’t the worst, it certainly wasn’t the best either.
The proper cleaning of the property
no sheets or bedding for the pull out, called front desk. they said they would bring up. Well if my 14 year old did not go get them, we would still be waiting for them
When I called to say we would be late because the bridge was closed they didn’t have a reservation for me. Employee was not helpful or kind at all, didn’t even care that I had a confirmation email.
There's No free Breakfast.
Awesome
The staff was very friendly and helpful. My son and I loved the pool.
The carpet and bathroom, dirty.
The hotel overall was good and the staff was nice. But There were some cleanliness issues. The bathtub wasn’t fully cleaned and had hairs from the previous person. Also it took the staff all day to bring us towels and toilet paper that we requested. They took forever! When they finally brought it, they brought more than enough for the rest of the weekend.
The room size was adequate. The main entrance was appealing as was the breakfast area.
I fell into the pool. I did not want to make a big deal about it, however, the next day my foot really starting hurting. I also have pictures of my back that I hit as I slid and hit it on the top concrete step. I told the desk as I was leaving because a child would've hit his/her head where I hit my back. The staff member at the front desk informed me "everyone is falling; the pool is dangerous; we will have to close it" in a not very caring tone. I said I felt bad but if I am not the only one who fell, then there is an issue. She seemed annoyed not concerned about me. A manager (?) came over to me, seemed very nice, took my information and said a supervisor and corporate would be calling me. I have not heard from anyone.
The hotel is currently in the middle of a construction zone and there arent any stores in walking distance. They do have a bar that served pretty good food and a restaurant that serves breakfast there in the hotel. Its 15 minutes from the beach. Our room had some cleanliness issues that took some time to resolve. Overall, our experience was "Meh".
Curtains in our room has dirt. Looks like it’s a blood or something. Windows barely can see through. Back door entrance has scattered glass door. People drinking and partying in the parking lot.
Holiday Inn Virginia Beach - Norfolk, an IHG Hotel places you within a 10-minute drive of popular sights such as Virginia Beach Town Center and Norfolk State University. This 307-room, 3.5-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and free self parking.
Enjoy dining at one of 2 onsite restaurants including Ashley Bistro, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 6 AM to 9 AM.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. MP3 docks, refrigerators, and microwaves are also standard.
Guests of Holiday Inn Virginia Beach - Norfolk, an IHG Hotel enjoy a gym, free WiFi in public areas, and conference space. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-out.
Room had not been cleaned properly. There was trash from previous occupants behind the TV stand and under the bed.
I luv how all the renovation look
Thank you for taking the time to rate your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We hope that you will give us the opportunity to serve you again in the future.
I am not one to leave negative reviews, everyone is ready to do that. But I like to take the time to show praise where deserved. Room: I am a germaphobe, so staying at hotels are the worse part of my job in travels, but to my surprise, the room is clean. I still do not sleep under the blankets but I felt confident to sit on the furniture. Staff: BY FAR the most friendliest staff I have come across at a hotel. Most looked exhausted but took the time to smile and said hello as i passed them by as they did their wonderful job. I have seen how guest are rude to them and dirty, and yet, they showed up to work everyday ( I stayed for 4 days). Thank you for being nice! ParkingLot: they have plenty. Family friendly and nice place to read a book on the second floor above the bar. Speaking of the bar, stop by to be served by Malou, she makes great drinks and ready to serve food. Breakfast at the restaurant were also amazing and so is the waffles. YUM! If I need to travel again, I will def stay here without doubt. The beach is just 10 mins away off the freeway 264. Worth the drive and save money.
THANK YOU!!!!!!!!
Wasn’t Clean looks a lot better online than in person but the staff accommodate you to the best of their ability. Will not be back.
Thank you for your feedback
Filthy and outdated
Thank you for your feedback
Ok, so the lobby and bar and nice and clean, the pool is nice as well. The restaurant is only open for breakfast because of Covid so you’re pretty much limited to bar food or pizza that’s a bit costly. The carpets are very dirty in the hallways and the rooms could also use cleaning. The bathroom floor is also dirty…look under the sink if you dare. The hotel has potential and certainly wasn’t the worst, it certainly wasn’t the best either.
Thank you so much for providing such detailed and valuable feedback
The proper cleaning of the property
Thank you
no sheets or bedding for the pull out, called front desk. they said they would bring up. Well if my 14 year old did not go get them, we would still be waiting for them
Thank you for taking the time to rate your experience at Holiday Inn Virginia Beach-Norfolk Conference Center and Hotel. We hope that you will give us the opportunity to serve you again in the future.
I am SO sorry for that!! Thank you for letting us know.