The receptionist made sure that we had 2 units on the ground level next to each other due to mobility problems. We had put in that request when we made the reservation and I also called the day before our arrival to confirm the request. The receptionist said there were no notes in the system with our request so it took her a while to rearrange the rooms. Unfortunately the inner entryway to our units had cobwebs and dead bugs on the floor and in the corners. Then when we went into the unit my daughter reserved, there was debris all over the floor in most of the rooms. The counters, refrigerator and bathrooms were not adequately cleaned. We were given the option to move, but since it took so long to get us 2 units on the ground floor next to each other, we declined. We were tired from the trip and needed to get settled. We contacted the housekeeping department and the manager came to do what she could with the promise of a thorough cleaning the next day. She used a stick with a sticky roller to get up the floor debris (instead of vacuuming). She told us she had inspected the room, more than a week prior to our occupancy. Someone should have rechecked the unit since it had been so long. Anyway, the housekeeping manager did some more surface cleaning, but the counters, refrigerator and bathrooms were still unsatisfactory. Our daughter and our 2 grandsons stayed in our unit the first night because 1 has a severely compromised immune system.
Very clean and nice.
The Suites were amazing!
This was a beautiful sweet. I loved it here and we will definitely stay here again. The check-in staff was so friendly as we had a late check in at night. Very comfortable spacious clean facility
It was a convenient location nice space, just outdated with old worn out furniture and old carpet
The property was ok and we were lucky to have a large spacious apartment but the pool which is the main amenity was jam packed most of the time and made for a less than pleasant experience. The room was dirty and overpriced compared to prior experience
Our room was nice. My only issue was how long the check in process was. It took well over 20 minutes to check in, and then there wasn’t a room available. Also, I was told a “hold” would be placed on my credit card for potential damages, however, it was charged and deducted from my account.
Love this place for travel w kids. So much for them to do. Mini golf, ping pong, foozball, corn hole, pools and playground. Close to local park and 15 mins to theme park. Great to not be squeezed in a hotel room. Definitely we will keep coming back.
Property is within the city limits to all the restaurants and convenience stores.
Loved that the second bedroom had twin beds. Better layout for my family than 2 bedrooms each with a king bed.
its quiet lots of space people are friendly and the price is reasonable!
The property is extremely outdated, the furniture is stained, falling apart, and extremely run down. The property needs a massive makeover. For the cost of the rooms, you'd think they would update the accommodations.
I enjoyed i the spacious rooms along with all the other amenities. I didnt enjoy that my room wasnt properly clean.
i overall like the place a lot! quiet clean staff is friendly and the area is overall friendly! so if you guys want to send me a nice 20precent off coupon ill be happy to book another stay for next month! james
First unit I was put in had an awful lighter fluid or electrical burn smell. I asked for another unit. Wasted a bunch of time with a maintenance technician. Eventually moved to another unit that was much better. Still had the smell ingrained in my clothing from the first unit. I was concerned for the safety of my family and was upset I already spent one night in that awful unit.
Living room smelled like rotten shellfish, toilet was clogged - they told me to unclog it myself, had to wash our own linens, pool bar not open (no other bars/food service on site), activity center closed at 5pm, pools closed at 8pm in the summer
Spacious, very friendly staff
Located 1.2 mi (1.9 km) from Williamsburg National Golf Club, Greensprings Vacation Resort is within a 10-minute drive of other popular attractions like College of William and Mary. This 296-room, 3-star hotel has an outdoor pool along with an indoor pool and free in-room WiFi.
At the end of the day, relax with a drink at the bar/lounge.
32-inch TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Kitchens, washers/dryers, and fireplaces are also available.
Greensprings Vacation Resort features an indoor pool, an outdoor pool, and a children's pool. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this golf hotel include a gym, a sauna, and free WiFi in public areas.
The receptionist made sure that we had 2 units on the ground level next to each other due to mobility problems. We had put in that request when we made the reservation and I also called the day before our arrival to confirm the request. The receptionist said there were no notes in the system with our request so it took her a while to rearrange the rooms. Unfortunately the inner entryway to our units had cobwebs and dead bugs on the floor and in the corners. Then when we went into the unit my daughter reserved, there was debris all over the floor in most of the rooms. The counters, refrigerator and bathrooms were not adequately cleaned. We were given the option to move, but since it took so long to get us 2 units on the ground floor next to each other, we declined. We were tired from the trip and needed to get settled. We contacted the housekeeping department and the manager came to do what she could with the promise of a thorough cleaning the next day. She used a stick with a sticky roller to get up the floor debris (instead of vacuuming). She told us she had inspected the room, more than a week prior to our occupancy. Someone should have rechecked the unit since it had been so long. Anyway, the housekeeping manager did some more surface cleaning, but the counters, refrigerator and bathrooms were still unsatisfactory. Our daughter and our 2 grandsons stayed in our unit the first night because 1 has a severely compromised immune system.
Very clean and nice.
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!
The Suites were amazing!
Thank you for your feedback! At Greensprings Vacation Resort, it is our goal to provide you with Affordable Luxury and Priceless Memories, and it seems like we were successful based on your review. We hope to welcome you and your family back to Greensprings Vacation Resort in the future!
This was a beautiful sweet. I loved it here and we will definitely stay here again. The check-in staff was so friendly as we had a late check in at night. Very comfortable spacious clean facility
Thank you so much for sharing your feedback about your vacation at Greensprings Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose Greensprings Vacation Resort as your destination to Stay Vacationed. All of our Team Members here look forward to welcoming you in the future!
It was a convenient location nice space, just outdated with old worn out furniture and old carpet
Thank you for the feedback. We are so glad to hear you enjoyed our accommodations and amenities. We are in the process of making renovations so we Hope to welcome you back very soon!
The property was ok and we were lucky to have a large spacious apartment but the pool which is the main amenity was jam packed most of the time and made for a less than pleasant experience. The room was dirty and overpriced compared to prior experience
Thank you for taking the time to share your review. We are sorry to note your disappointment with your recent stay with us. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve. We do hope to see you at one of our resorts in the future and we'd like to wish you all the best with your future travels
Our room was nice. My only issue was how long the check in process was. It took well over 20 minutes to check in, and then there wasn’t a room available. Also, I was told a “hold” would be placed on my credit card for potential damages, however, it was charged and deducted from my account.
Love this place for travel w kids. So much for them to do. Mini golf, ping pong, foozball, corn hole, pools and playground. Close to local park and 15 mins to theme park. Great to not be squeezed in a hotel room. Definitely we will keep coming back.
Property is within the city limits to all the restaurants and convenience stores.
Thank you for letting us know about your recent stay with us. We are sorry to hear that your time with us did not go as expected. Your feedback will help become better for your next stay and other future guests. We hope you will consider staying with us again and give us an opportunity to provide you with a better stay.