6/10 Okay
allyson
Traveled with group
Nov 16, 2025
Disliked: Cleanliness, staff & service, amenities
We came to Mountain Lake Lodge to celebrate a 60th birthday with our daughters, traveling from Florida and Maryland. Unfortunately, the experience did not meet our expectations.
The resort is very limited. There is only one main restaurant that serves breakfast, lunch, and dinner. The café offers very little—just a few muffins, some coffee, and chips. The Tavern bar also has restricted hours, and while the drinks were okay, they were definitely overpriced.
We also had an issue at the Tavern. I ordered what I believed to be potato chips, but they arrived as waffle-style fries, which I did not want. Even after explaining the misunderstanding, we were still charged for it. Where is the courtesy?
For the 60th birthday dinner, we ate at The Harvest Restaurant. The meal was extremely disappointing: $65 for one very small steak, a scoop of mashed potatoes, and a few uneven pieces of asparagus. We were given only a $10 discount, which did not feel like a fair adjustment for the quality and value.
Customer service was inconsistent. The front desk gentleman who checked us in was great and very welcoming. However, a front desk lady we dealt with later was rude and not helpful. The café employee was pleasant, but the restaurant manager did not seem willing to address our dining concerns in a meaningful way.
Another bar near Salt Pond has limited hours as well. Because of the resort limitations, we ended up spending a lot of time off property in Blacksburg (about 20 minutes away), wh
allyson
Stayed 3 nights in Nov 2025
