This is very ordinary hotel, not "Hyatt" quality. Room was not very clean, water in a toilet non-stop running, containers with shampoo and shower gel were empty, bathroom is small and needs renovation.
This was a perfect hotel for my whole family. The staff was very kind and helpful. The hotel was beautiful and clean. We loved our stay. Thank you!
No pressure at all in the shower!! We had to change three rooms for one night, the first one no heat, second one no side bed lights worked, the third room imposible the shower as in wrote before. Horrible!!
The stay was ok their location is great and their noon check out time is super convenient. It was quiet while we were there, but the room had a strange odor in it when we first arrived and the bed was uncomfortable. Bring your own pillow if you plan on staying in the area.
I had to wait around for like 10 minutes before checking in at the front desk. I seriously didn't even think someone was working there. The room wasn't too clean, floors felt dirty. Pillows were good as well as the comforter. For $150 you expect to have a microwave and it didn't have a microwave. I couldn't even heat my toddlers milk up. I wasn't impressed at all with this hotel I give it a 2/5.
The double rooms are very comfortable with a living room space. The breakfast included with the rate was very basic and the hotel was out of forks, knives, and salt. The stairwells were dirty.
Little hard to find but over all nice place
Room was not ready at the 3 pm check in. Also, the morning breakfast was very basic and seemed lacking. Front desk workers were excellent.
Property advertised contact free check in - they don’t actually have offer it. Room wasn’t ready at 6:20p.
Very comfortable. Much better than average continental breakfast. Great coffee.
If valet parking was offered this property would have everything
Property was great. Very well kept. My family enjoyed the pool to cool down in after a day of 98° weather. Room was ample space for 2 adults and 4 children(3,7,8&10)
The staff was very friendly and helpful. Room was clean
Suite layout was great with the exception of the bathroom. It was so small that you had do walk all the way in before you could shut the door. Pool was very nice and clean. Breakfast in the morning offered a nice variety.
Located within a mile (2 km) of Children's Museum of Richmond, Hyatt Place Richmond/Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 3-star hotel has 124 guestrooms and offers conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 8:00 AM to 9:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe.
Guests can expect 42-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other amenities include MP3 docks, sofa beds, and sitting areas.
Guests of Hyatt Place Richmond/Innsbrook enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.
This is very ordinary hotel, not "Hyatt" quality. Room was not very clean, water in a toilet non-stop running, containers with shampoo and shower gel were empty, bathroom is small and needs renovation.
This was a perfect hotel for my whole family. The staff was very kind and helpful. The hotel was beautiful and clean. We loved our stay. Thank you!
No pressure at all in the shower!! We had to change three rooms for one night, the first one no heat, second one no side bed lights worked, the third room imposible the shower as in wrote before. Horrible!!
The stay was ok their location is great and their noon check out time is super convenient. It was quiet while we were there, but the room had a strange odor in it when we first arrived and the bed was uncomfortable. Bring your own pillow if you plan on staying in the area.
I had to wait around for like 10 minutes before checking in at the front desk. I seriously didn't even think someone was working there. The room wasn't too clean, floors felt dirty. Pillows were good as well as the comforter. For $150 you expect to have a microwave and it didn't have a microwave. I couldn't even heat my toddlers milk up. I wasn't impressed at all with this hotel I give it a 2/5.
The double rooms are very comfortable with a living room space. The breakfast included with the rate was very basic and the hotel was out of forks, knives, and salt. The stairwells were dirty.
Little hard to find but over all nice place
Room was not ready at the 3 pm check in. Also, the morning breakfast was very basic and seemed lacking. Front desk workers were excellent.
