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Hyatt Place Richmond/Innsbrook

3.0 star property
Art Deco hotel with free breakfast and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Hyatt Place Richmond/Innsbrook

Lobby
Exterior
42-inch flat-screen TV with cable channels, TV, DVD player
Outdoor pool
42-inch flat-screen TV with cable channels, TV, DVD player

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Housekeeping

Explore the area

Map
4100 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

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Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

1 bedroom, premium bedding, desk, laptop workspace

Room, Multiple Beds (High Floor)

  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

1 bedroom, premium bedding, desk, laptop workspace

Room, 1 King Bed (High Floor)

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

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Exterior

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Elk's Lodge, Hyatt Place Richmond/Innsbrook places you within a few miles (5 km) of Short Pump Town Center. This 3-star hotel has 124 guestrooms and offers conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Short Pump Town Center - 3 min drive - 2.4 miles
  • Henrico Doctors' Hospital - 7 min drive - 5.1 miles
  • University of Richmond - 10 min drive - 7.0 miles
  • Lewis Ginter Botanical Garden - 12 min drive - 8.6 miles
  • Virginia Commonwealth University - 15 min drive - 12.5 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Golden Corral - ‬19 min walk
  • ‪Noodles & Company - ‬5 min walk
  • ‪Silver Diner - ‬3 min walk
  • ‪The Beach House - ‬5 min walk
  • ‪Five Guys - ‬6 min walk

About this property

Hyatt Place Richmond/Innsbrook

Art Deco hotel with free breakfast and a 24-hour fitness center
Guests of Hyatt Place Richmond/Innsbrook enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is available for USD 7.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.
Guests can expect 42-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other amenities include MP3 docks, sitting areas, and coffee makers.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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  • Pet friendly
  • Free WiFi
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The price is $118
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 7 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,195 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from May 12 2025 to July 15 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from May 12 2025 to July 7 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 7.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
  • No rollaway or extra beds are available.

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

Are free cancellation options available at Hyatt Place Richmond/Innsbrook?

Hyatt Place Richmond/Innsbrook provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt Place Richmond/Innsbrook?

As of Jun 16, 2025, prices found for a 1-night stay for 2 adults at Hyatt Place Richmond/Innsbrook on Jun 23, 2025 start from $101.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hyatt Place Richmond/Innsbrook?

This hotel is located in Glen Allen, close to Short Pump Town Center, Regency Square Mall, and Country Club of Virginia. Elk's Lodge is also within a driving distance of 2.1 mi.

Is parking available on site at Hyatt Place Richmond/Innsbrook?

Yes, uncovered parking is offered for USD 7.00 per night with in/out privileges. Accessible parking is also available for guests.

Does Hyatt Place Richmond/Innsbrook have a casino?

No, Hyatt Place Richmond/Innsbrook doesn't have a casino.

Will I find an indoor pool at Hyatt Place Richmond/Innsbrook?

No, there is no indoor pool at this hotel. Note though that pool facilities will be unavailable from May 12 2025 until July 15 2025 (subject to change).

Is Hyatt Place Richmond/Innsbrook a good place to stay for couples?

Amenities that appeal to couples at this hotel include a wet bar, premium bedding, and free Internet access.

Are there hot tubs at Hyatt Place Richmond/Innsbrook?

No, there isn't a spa tub at this hotel.

Does Hyatt Place Richmond/Innsbrook have a restaurant that serves breakfast?

Yes, Hyatt Place Richmond/Innsbrook serves free buffet breakfast each morning from its restaurant.

Will Hyatt Place Richmond/Innsbrook allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Place Richmond/Innsbrook for a fee of USD 100 per accommodation, per stay.

Does Hyatt Place Richmond/Innsbrook have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Hyatt Place Richmond/Innsbrook?

The closest major airport to Hyatt Place Richmond/Innsbrook is Richmond Intl. Airport (RIC), which is 22.1 mi away (27 minutes by car).

Can I book a room with a balcony at Hyatt Place Richmond/Innsbrook?

No, there aren't any guestrooms with balconies at Hyatt Place Richmond/Innsbrook.

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 420 out of 1007 reviews
Rating 8 - Good. 250 out of 1007 reviews
Rating 6 - Okay. 158 out of 1007 reviews
Rating 4 - Poor. 95 out of 1007 reviews
Rating 2 - Terrible. 84 out of 1007 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Philip

Liked: Staff & service
Disliked: Property conditions & facilities
Our telephone had no power. There was no hair-dryer for women. We chose not to have maid service during our stay; but there was no convenient place to put our trash in the wastebaskets.
Stayed 4 nights in May 2025

10/10 Excellent

Donna, Owings Mills

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for our family.
Stayed 1 night in May 2025

8/10 Good

Jeremiah

Stayed 1 night in Apr 2025

4/10 Poor

BRITTANY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean, there were ants, hair in the shower, & dirt build up in areas. They need to upgrade their cleaning processes & get some pest control
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Stay as Always!
Stayed 1 night in Mar 2025

10/10 Excellent

Kerwyn

Stayed 1 night in Feb 2025

10/10 Excellent

JACKIE, Henrico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Charles

Stayed 1 night in Dec 2024

10/10 Excellent

don

Stayed 1 night in Mar 2025

6/10 Okay

Kathy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Shower head needs to be replaced and mattress was not very comfortable. Could use some type of portable table to watch tv. All towels are stored in shower where they get wet with every shower.
Stayed 3 nights in Feb 2025

6/10 Okay

ROBERT

Liked: Staff & service, property conditions & facilities
When I checked in I was told that a parking fee of $7.00 per day would be charged to my charge card. This expense was unexpected and overly excessive.

10/10 Excellent

Shantell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Overall it is a very nice, well kept hotel. Great breakfast. Ample parking. Great staff. Will highly recommend
Stayed 2 nights in Feb 2025

6/10 Okay

ROBERT

Liked: Staff & service, amenities
the staff were pleasant and helpful. However the hotel it self was disappointing due to its location and mandatory parking fee. This was an unexpected expense.
Stayed 2 nights in Feb 2025

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, staff & service

Never Again

A whirlwind of drama. Not sure I would stay here again nor suggest anyone. Hotel had a recent renovation of lobby. The breakfast on both days was not kept up. Bowls were empty and just lacked any effort. The room my husband stayed in - had to be moved due to excessive noise. Onece moved.. the tv disnt work properly. The toilet was odd flusing weirdly. The shower just had an exterior liner. We had to open the shower floor liner to place inside the shower since the floor was rather slipery. While leaving there was a used glove in the elevator. There are too many other choices in Innnsbrook - Glen Allen VA for this lack luster of a hotel to be chosen. When providing the front desk staff the letter to the General Manager of all of the errors- there was little to no reception. I saw the reviews posted on Hotels.com and was hopeful. Now I understand. Never again.
Stayed 1 night in Feb 2025

8/10 Good

IVY

Room was clean and quiet. In town for one night to attend the Special Olympics basketball tournament- it was just what I needed. Thanks!
Stayed 1 night in Feb 2025

6/10 Okay

Eric

Business traveler
Liked: Staff & service
This particular Hyatt place did not seen to be up to Hyatt's normal expectations (or mine). I think it was an older renovation and it's beginning to show it's age. Staff was great, but property was a bit "tired".
Stayed 2 nights in Feb 2025

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Porsche

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Desiree

Liked: Cleanliness, property conditions & facilities

Good stay

Hotel was clean, but I am not a fan of when the bathroom is separate. Sink is outside of the bathroom & bathroomis small. Other than that, stay was cool.
Stayed 1 night in Feb 2025

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Construction going on during our stay. Not noisy, but looked messy and only one elevator worked.
Stayed 1 night in Nov 2024

8/10 Good

LeMarra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Shaune

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations

Fantastic experience!!! The man at the front desk at check in might have been the friendliest person Ive ever encountered at any hotel ive ever stayed in. The rest of the staff was just as friendly. Every time we passed someone we were greeted with a smile and a hello. The room was clean and comfortable. The breakfast was delicious. Would 100% recommend this hotel to anyone and will be using again in the future.
Stayed 1 night in Feb 2025

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