Property advertised contact free check in - they don’t actually have offer it. Room wasn’t ready at 6:20p.
Very comfortable. Much better than average continental breakfast. Great coffee.
If valet parking was offered this property would have everything
Property was great. Very well kept. My family enjoyed the pool to cool down in after a day of 98° weather. Room was ample space for 2 adults and 4 children(3,7,8&10)
The staff was very friendly and helpful. Room was clean
Suite layout was great with the exception of the bathroom. It was so small that you had do walk all the way in before you could shut the door. Pool was very nice and clean. Breakfast in the morning offered a nice variety.
Even the regular king room felt like a suite...large couch with ottoman, large tv that swiveled to either couch side of room or bed, and a room divider that had a great modern feel...
Nice and clean, friendly and helpful staff, plenty of free parking, and very reasonable price. While snacks, beer, and wine can be purchased, the property description stated it had a restaurant, which it does not. There is food close by, but it's mainly chain and fast-food outlets.
The property was nice, however I did have to change rooms because of ants in my rooms bathroom. The young lady at the front desk did an excellent job making sure I was moved to another room. She provided outstanding customer service when address the issue!!!!Maintenance went admittedly to address the problem.
Great comfortable stay with nice clean rooms and a decent breakfast.
Nice hotel. Convenient location. Close to shopping, Funny Bones. Short Pump Town Center.
Staff was very helpful and friendly. Good breakfast. Would stay again . A +
Quick check in, nice and clean, very comfortable. Staff was friendly. Price was very good.
Comfortable rooms. Attentive staff. Hot/cold buffet style breakfast included.
My only issue was the air conditioner is right next to the bed and is quite loud when the compressor kicks on. The breakfast is better than most business class hotels.
The location of the hotel is great!!! However the hotel was messy and dirty. Breakfast trash was all over, no one took out the trash. There wasn't any fruit, the bread, and pancakes were hard. The coffee was great though! The pool had dirt all over. My kids and I were picking trash out of the pool as we were swimming. We even grabbed the skimmer to clean it. There were plenty of towels by the pool. Check in took way too long and there was only one person ahead of us. We ordered food from the gallery and it was dry, undercooked and they forgot to give us our sides. Since we had kids that had gone to sleep we couldn't walk down to get them.
Located within a mile (2 km) of Children's Museum of Richmond, Hyatt Place Richmond/Innsbrook is within 3 miles (5 km) of Short Pump Town Center. This 3-star hotel has 124 guestrooms and offers conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.
Free buffet breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.
The 124 accommodations feature sitting areas. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are also standard.
Renovated in 2016, Hyatt Place Richmond/Innsbrook offers a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, express check-in, and express check-out.
Property advertised contact free check in - they don’t actually have offer it. Room wasn’t ready at 6:20p.
Very comfortable. Much better than average continental breakfast. Great coffee.
If valet parking was offered this property would have everything
Property was great. Very well kept. My family enjoyed the pool to cool down in after a day of 98° weather. Room was ample space for 2 adults and 4 children(3,7,8&10)
The staff was very friendly and helpful. Room was clean
Suite layout was great with the exception of the bathroom. It was so small that you had do walk all the way in before you could shut the door. Pool was very nice and clean. Breakfast in the morning offered a nice variety.
Even the regular king room felt like a suite...large couch with ottoman, large tv that swiveled to either couch side of room or bed, and a room divider that had a great modern feel...
