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Hyatt Place Richmond/Innsbrook

Property class: 3

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Photo gallery for Hyatt Place Richmond/Innsbrook

A bar area with a curved counter, stools, a beverage cooler, and a television screen.
An outdoor patio area with round tables, benches, and trees.
A hotel room with a gray sofa, a bed, a TV, and a large window with curtains.
A sign for a Hyatt Place hotel with a landscaped area in front.
A multi-story hotel with a prominent "Hyatt Place" sign, a covered entrance, and a parking lot.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4100 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Village
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪5 min drive‬
  • Place, Elk's Lodge
    ‪6 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

A hotel room with two beds, a bathroom, and a large window with curtains.

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.4 out of 10
Very good
(34 reviews)
  • 375 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed with Sofa bed

A hotel room with a gray sofa, a bed, a TV, a window with curtains, a door with glass panels, and a framed abstract artwork on the wall.

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(69 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible, Bathtub

A hotel room with a wooden desk, a framed artwork, a coffee maker, and a mirror reflecting a chair and lamp.

Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(13 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed (High Floor)

A hotel room with a gray sofa, a bed, a TV, a window with curtains, a door with glass panels, and a framed abstract artwork on the wall.

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(13 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Room, Multiple Beds (High Floor)

A hotel room with two beds, a bathroom, and a large window with curtains.

Room, Multiple Beds (High Floor)

8.8 out of 10
Excellent
(12 reviews)
  • 375 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free wired internet

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Elk's Lodge, Hyatt Place Richmond/Innsbrook places you within a few miles (5 km) of Short Pump Town Center. This 3-star hotel has 124 guestrooms and offers conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Short Pump Village - 4 min drive - 2.4 miles
  • Short Pump Town Center - 5 min drive - 3.2 miles
  • Elk's Lodge - 6 min drive - 1.9 miles
  • Bowlero West End - 9 min drive - 3.7 miles
  • Regency Square Mall - 11 min drive - 5.5 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬12 min walk
  • ‪Golden Corral - ‬19 min walk
  • ‪Devil's Lettuce - ‬4 min walk
  • ‪Five Guys - ‬6 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Hyatt Place Richmond/Innsbrook

Renovated in 2025, Hyatt Place Richmond/Innsbrook offers a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is available for USD 5.00 per night. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-in.
Guests can expect 42-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other amenities include sitting areas, coffee makers, and free local calls. Housekeeping is available once per stay.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Breakfast included
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Nov 1 - Nov 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,195 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Null
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
  • No rollaway or extra beds are available.

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

Are free cancellation options available at Hyatt Place Richmond/Innsbrook?

Hyatt Place Richmond/Innsbrook provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt Place Richmond/Innsbrook?

As of Oct 31, 2026, prices found for a 1-night stay for 2 adults at Hyatt Place Richmond/Innsbrook on Nov 8, 2026 start from $130, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hyatt Place Richmond/Innsbrook?

This hotel is located in Glen Allen, close to Short Pump Town Center, Regency Square Mall, and Elk's Lodge. Bowlero West End is also within a driving distance of 3.6 mi.

Is parking available on site at Hyatt Place Richmond/Innsbrook?

Yes, uncovered parking is offered for USD 5 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does Hyatt Place Richmond/Innsbrook have a casino?

No, Hyatt Place Richmond/Innsbrook doesn't have a casino.

Will I find an indoor pool at Hyatt Place Richmond/Innsbrook?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hyatt Place Richmond/Innsbrook?

Couples staying at this hotel will appreciate amenities like premium bedding and free wired internet as well as a restaurant.

Are there hot tubs at Hyatt Place Richmond/Innsbrook?

No, this hotel doesn't have a spa tub.

Does Hyatt Place Richmond/Innsbrook have a restaurant that serves breakfast?

Yes, Hyatt Place Richmond/Innsbrook serves free buffet breakfast each morning from its restaurant.

Will Hyatt Place Richmond/Innsbrook allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Place Richmond/Innsbrook for a fee of USD 100 per accommodation, per stay.

Are there connecting rooms at Hyatt Place Richmond/Innsbrook?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hyatt Place Richmond/Innsbrook?

The closest major airport to Hyatt Place Richmond/Innsbrook is Richmond Intl. Airport (RIC), which is 22.1 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Hyatt Place Richmond/Innsbrook?

No, you won't find guestrooms with balconies at Hyatt Place Richmond/Innsbrook.

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 451 out of 1002 reviews
Rating 8 - Good. 236 out of 1002 reviews
Rating 6 - Okay. 154 out of 1002 reviews
Rating 4 - Poor. 80 out of 1002 reviews
Rating 2 - Terrible. 81 out of 1002 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the room was amazing
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dumpy
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how comfortable it was and how great the complimentary breakfast is.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff..Clean hotel
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, great breakfast!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Room clean. Parking a lot of options. So many restaurants walking distance.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed in town for one night. We read the reviews of this hotel so we booked it. We were very happy with our stay. Everything was very clean, the room was large, breakfast was good and the gym was super. When we return to visit family again, we will stay at Hyatt Place.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to restaurants. The room was very clean, comfortable, and quiet.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay. The rooms were clean and very nice. Staff was lovely, parking is easy and accessible& breakfast was really good& great variety! Would definitely book again
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was served everyday and the chef cook Naquil was so amazing. Clean rooms, nice staff and parking was easy to get in and out.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
I'm use to Hyatt being very nice,clean,and modern!! I paid a Hyatt price for a run I⁶⁵
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and Excellent care!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Spotlessly clean room and friendly staff, great breakfast as well as local beers available at the reception.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Elevator broken. Room felt very humid - almost damp sheets and towels. Convenient location in nice part of town. Clean. Smelled nice. Breakfast was ok. Very friendly staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and clean. Water pressure was superb. Hot breakfast was very good. Hot coffee, tea, and fresh fruits are plus and were always filled up quickly. All staff were very friendly and helpful. Shout out to Peacon! He was helping us with great joy and big smiles. Parking was easy and free for us as Hyatt members. We’ll stay here again when we are in Richmond.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, clean rooms. Good breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was large and hotel was clean and quiet
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great I left an item at the hotel and they shipped it to me quickly. Good stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, unfortunately the hallways did not have any AC on very hot days and only (1) elevator was working during my stay, so the wait was very uncomfortable and long.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, the breakfast was great as well
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice cozy
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Convenient place to stay close to lots of amenities. Staff were friendly, room was clean and breakfast was hot.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was sufficient. The staff a
Stayed 1 night in Apr 2026

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