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Hyatt Place Richmond/Innsbrook

3.0 star property
Hotel in Glen Allen with free breakfast and a 24-hour fitness center

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Photo gallery for Hyatt Place Richmond/Innsbrook

Bar (on property)
Exterior
Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4100 Cox Rd, Glen Allen, VA, 23060
  • Place, Short Pump Town Center
    ‪3 min drive‬
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Greater Richmond Convention Center
    ‪14 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

8.2 out of 10
Very good
(24 reviews)
  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(55 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(10 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (High Floor)

7.6 out of 10
Good
(9 reviews)
  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, Multiple Beds (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 375 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

2 Double Beds

  • Sleeps 6

King Room

  • Sleeps 4

Ada King Room With Tub

  • Sleeps 2

Accessible Two Double Beds Room With Tub

  • Sleeps 4

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About the neighborhood

Glen Allen

Located within 2 miles (3 km) of Elk's Lodge, Hyatt Place Richmond/Innsbrook places you within a few miles (5 km) of Short Pump Town Center. This 3-star hotel has 124 guestrooms and offers conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Short Pump Town Center - 3 min drive - 2.4 miles
  • Elk's Lodge - 4 min drive - 2.1 miles
  • University of Richmond - 10 min drive - 7.0 miles
  • Virginia Commonwealth University - 13 min drive - 12.5 miles
  • Greater Richmond Convention Center - 14 min drive - 13.8 miles

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬12 min walk
  • ‪Panera Bread - ‬9 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬9 min walk
  • ‪Chipotle Mexican Grill - ‬8 min walk
  • ‪Silver Diner - ‬4 min walk

About this property

Hyatt Place Richmond/Innsbrook

Hotel in Glen Allen with free breakfast and a 24-hour fitness center
Renovated in 2025, Hyatt Place Richmond/Innsbrook offers a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is available for USD 5.00 per night. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.
Guests can expect 42-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other amenities include MP3 docks, sitting areas, and coffee makers. Housekeeping is available once per stay.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,195 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Renovated entire property - March 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 5.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-1:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
  • No rollaway or extra beds are available.

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Frequently asked questions

Are free cancellation options available at Hyatt Place Richmond/Innsbrook?

Hyatt Place Richmond/Innsbrook provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

What's there to do within easy reach of Hyatt Place Richmond/Innsbrook?

This hotel is located in Glen Allen, close to Short Pump Town Center, Elk's Lodge, and Country Club of Virginia. You'll also find Bowlero West End and Regency Square Mall within a short drive.

Will I be able to park at Hyatt Place Richmond/Innsbrook?

Yes, uncovered parking is offered for USD 5.00 per night with in/out privileges. Accessible parking is also available for guests.

Does Hyatt Place Richmond/Innsbrook have a casino?

No, Hyatt Place Richmond/Innsbrook doesn't have a casino.

Will I find an indoor pool at Hyatt Place Richmond/Innsbrook?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hyatt Place Richmond/Innsbrook?

Couples staying at this hotel will appreciate amenities like premium bedding and free Internet access as well as a bar.

Are there hot tubs at Hyatt Place Richmond/Innsbrook?

No, this hotel doesn't have a spa tub.

Does Hyatt Place Richmond/Innsbrook have a restaurant that serves breakfast?

Yes, Hyatt Place Richmond/Innsbrook serves free buffet breakfast each morning from its restaurant.

Will Hyatt Place Richmond/Innsbrook allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Place Richmond/Innsbrook for a fee of USD 100 per accommodation, per stay.

Are there connecting rooms at Hyatt Place Richmond/Innsbrook?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Hyatt Place Richmond/Innsbrook?

The closest major airport to Hyatt Place Richmond/Innsbrook is Richmond Intl. Airport (RIC), which is 22.1 mi away (27 minutes by car).

Can I book a room with a balcony at Hyatt Place Richmond/Innsbrook?

No, there aren't any guestrooms with balconies at Hyatt Place Richmond/Innsbrook.

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 157 out of 1000 reviews
Rating 4 - Poor. 89 out of 1000 reviews
Rating 2 - Terrible. 87 out of 1000 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andresha

Stayed 1 night in Nov 2025

10/10 Excellent

Shehzaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Kara

Stayed 2 nights in Sep 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Larry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff, but they are limited by polices of Hyatt!
Stayed 14 nights in Aug 2025

10/10 Excellent

ALTON

Liked: Staff & service, property conditions & facilities
Had ants in room gave me a new room everything was great
Stayed 1 night in Sep 2025

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rachel

Stayed 1 night in Sep 2025

2/10 Terrible

Melissa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were ants all throughout my room. I woke up to them all over the sink and in my things and when I spoke to the front desk about them they said it was a known problem and didn’t seem concerned about them. Said she could offer a portion of my room refunded back , and if that was not satisfactory enough I would have to call on Monday and speak to the Manager.
Stayed 1 night in Sep 2025

10/10 Excellent

sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff we came into contact with very friendly and helpful. Hotel was clean. Breakfast was standard hotel breakfast, but was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for the west end of Richmond. Convenient, nice property.
Stayed 2 nights in Jul 2025

10/10 Excellent

bianca

Stayed 3 nights in Aug 2025

10/10 Excellent

Bernadette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Stayed 1 night in May 2025

6/10 Okay

Benjamin James

Business traveler
Liked: Cleanliness, staff & service, amenities
Granted its a Hyatt Place not a Hyatt, my expectation was a bit let down when i found this out. Overall the stay was nice, location was nice and convenient. The "polish" and craftsmanship of rooms and amenities was not what the typical Hyatt provides, i just had to adjust my expectation.
Stayed 4 nights in Aug 2025

6/10 Okay

Jerry

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

dana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated. Room was clean.
Stayed 3 nights in Aug 2025

8/10 Good

Noach

Stayed 3 nights in Aug 2025

8/10 Good

John

Stayed 1 night in Aug 2025

8/10 Good

Laverne

Traveled with family
Liked: Staff & service
Unable to access the ice machine on the fourth floor due to broken door knob
Stayed 1 night in Aug 2025

8/10 Good

joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient, staff was great.
Stayed 2 nights in Aug 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the property was nice and the Staff was great. My only complaint was that whoever cleans the room didn't vacuum around the desk area. I guess because the carpet was dark colored they missed those spots, but i left some food out for a couple of hours to go out with my wife and when we got back I found a couple of ant on my box of food. After I killed the four ants and picked up the crumbs I seen from where it wasn't vacuumed, I didn't see anymore ants. I told the front desk and They immediately wrote everything down to get it cleaned. I recommend that they also get hand vacuum cleaners to get the spots behind the desk that the regular vacuum cleaners can't get to. other than that my room was great.
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

wanyu, Washington

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We used to like Hyatt Place for its chic, clean, and easygoing vibe, perfect for a short stay. Unfortunately, this time it didn’t feel as clean and comfortable as before, which was a bit disappointing
Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was outstanding and breakfast was amazing
Stayed 2 nights in Aug 2025

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