- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- Photos in the property description reflect the brand standard and are shown for illustrative purposes only.
- No rollaway or extra beds are available.
Hyatt Place Richmond/Innsbrook
3.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 47 reviews
This hotel is most popular for:
Recent guest reviews
Staff was very helpful and friendly. Good breakfast. Would stay again . A +
Quick check in, nice and clean, very comfortable. Staff was friendly. Price was very good.
Comfortable rooms. Attentive staff. Hot/cold buffet style breakfast included.
My only issue was the air conditioner is right next to the bed and is quite loud when the compressor kicks on. The breakfast is better than most business class hotels.
The location of the hotel is great!!! However the hotel was messy and dirty. Breakfast trash was all over, no one took out the trash. There wasn't any fruit, the bread, and pancakes were hard. The coffee was great though! The pool had dirt all over. My kids and I were picking trash out of the pool as we were swimming. We even grabbed the skimmer to clean it. There were plenty of towels by the pool. Check in took way too long and there was only one person ahead of us. We ordered food from the gallery and it was dry, undercooked and they forgot to give us our sides. Since we had kids that had gone to sleep we couldn't walk down to get them.
My expectations were met for the room and the price. The only draw backs were the tv and the bathroom tub. The tv would shut off or go to the payper view menu randomly without touching the remote. The tub felt unlevel on my feet and squishy.
Stayed over night here for a business trip and shared room with a friend. The room was clean and cozy. Just what I needed to stop and get some rest on my way back to the office.
Great stay and great location. The room was clean, staff was friendly and it is located just a few minutes from the short pump mall area. The room was not ready until right 3pm which is official check in time. Other than that nothing negative to say. Enjoyed my stay.
Stayee here for a weekend, and it was the perfect location. Did not have to travel more than 20 miles to get anywhere
Having started at other such hotels, Hyatt Place did not disappoint. There was a run on the coffee at breakfast, and the staff, of which there were too few, could not keep the pots full. several walked away in disgust. Other than that problem, our stay was rest, as usual.
Nice place. Good staff. Would use it again if the need should arise.
The staff was extra friendly and very accommodating. The value was good for a last minute hotel stay ahead of a convention at RIR.
Bed was dirty. Stains on the comforter. No hot water on the sink. Bathroom was too small. Rooms were clean.
I've stayed at the hotel multiple times. I have enjoyed each time. Perfect weekend getaway for my husband and I. Breakfast was wonderful, definitely more then I expected.
Friendly staff greeted us and assisted us with all of our needs quickly and efficiently. Simple modern decor within the hotel main areas and stylish rooms. Loved the TV that you could angle for best viewing. A great room. I had an issue where the toilet water ran every 10 minutes, staff fixed this straight away. A fair breakfast is offered in the morning with a great atmosphere. I'd stay here again.
The lovely breakfast ber and the wonderful conversation group ins which we could eat and visit were really great! Carl was most friendly and accommodating!
Staff was really nice, great breakfast, oatmeal a little tasteless though. Close to a ton of restaurants and the highway. If I were ever in the area I would definitely stay here.
Great stay fantastic great great great great great
I stay here frequently when traveling to the glen allen area...it has everything I need, close to shopping and dining and the staff is great. The rooms are always clean...I've never had a bad experience here.
it was a lovely getaway from work and everyday life. when we first got there, the staff was super nice and friendly and the room was clean and neat. the bed was comfortable and i loved how they organized their furniture in the room. it was very convenient and cozy.
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Innsbrook within a mile (2 km) of Children's Museum of Richmond, Hyatt Place Richmond/Innsbrook is within a few miles (5 km) of Short Pump Town Center. This 3-star hotel welcomes guests with 124 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Lewis Ginter Botanical Garden is also within a 15-minute drive of this Glen Allen hotel.
Dining
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can sip a beverage at the coffee shop/café.
Rooms
All 124 air-conditioned accommodations feature sitting areas. 42-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Other standard amenities include MP3 docks, sofa beds, and refrigerators.
Property features
Guests staying at Hyatt Place Richmond/Innsbrook enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include 2 meeting rooms, conference space, and a 24-hour business center.
Guest reviews for Hyatt Place Richmond/Innsbrook
Everyone
Staff was very helpful and friendly. Good breakfast. Would stay again . A +
Everyone
Quick check in, nice and clean, very comfortable. Staff was friendly. Price was very good.
nice hotel. close to shopping.
Everyone
Comfortable rooms. Attentive staff. Hot/cold buffet style breakfast included.
nice place
Everyone
My only issue was the air conditioner is right next to the bed and is quite loud when the compressor kicks on. The breakfast is better than most business class hotels.
great location....not a great stay!
Families
The location of the hotel is great!!! However the hotel was messy and dirty. Breakfast trash was all over, no one took out the trash. There wasn't any fruit, the bread, and pancakes were hard. The coffee was great though! The pool had dirt all over. My kids and I were picking trash out of the pool as we were swimming. We even grabbed the skimmer to clean it. There were plenty of towels by the pool. Check in took way too long and there was only one person ahead of us. We ordered food from the gallery and it was dry, undercooked and they forgot to give us our sides. Since we had kids that had gone to sleep we couldn't walk down to get them.
quality room for the price
Families
My expectations were met for the room and the price. The only draw backs were the tv and the bathroom tub. The tv would shut off or go to the payper view menu randomly without touching the remote. The tub felt unlevel on my feet and squishy.
business trip
BusinessTravelers
Stayed over night here for a business trip and shared room with a friend. The room was clean and cozy. Just what I needed to stop and get some rest on my way back to the office.
great weekend trip
Singles
Great stay and great location. The room was clean, staff was friendly and it is located just a few minutes from the short pump mall area. The room was not ready until right 3pm which is official check in time. Other than that nothing negative to say. Enjoyed my stay.
weekend getaway
Couples
Stayee here for a weekend, and it was the perfect location. Did not have to travel more than 20 miles to get anywhere
good time
Singles
Having started at other such hotels, Hyatt Place did not disappoint. There was a run on the coffee at breakfast, and the staff, of which there were too few, could not keep the pots full. several walked away in disgust. Other than that problem, our stay was rest, as usual.
