El personal tienen que darlas más entrenamiento porque no tienen nada de amabilidad
Demasiada restricciones, mascarillas para todos, fila para para los alimentos y para la bebida; en la nevera de la habitación solo agua, no hay espectáculos en el teatro, la mayorías de los empleados aburridos y con poco deseo de trabajar, los bares cerrados temprano, y los baños ni se diga.
Food excellent, pool excellent, room service excellent, What I dont like, deficience at the restaurant, no good customer service, I have to eat stand for 2 occasion, not waiter asked me for assistance, besides this matter, everything was good.
Malo
On the 8th of July, I made a reservation for two oceanfront rooms for the weekend of my birthday July 10th. Upon arrival my husband and I checked in and informed the front desk that my brother, the person whom the other room was reserved for, was on his way as he was attending a wedding some 40 minutes away, she said (Miguelina) that it wouldn't be a problem and that my brother can check it at whatever time he got there that evening. Long and behold, my brother arrived at 8:00pm that evening and was told that all rooms were sold out. Of course, I let them have it. They told me that that there was nothing they can do but transfer him to the hotel next door, SENATOR. The only recommendation was for him to return to that side the next day and see whether or not the oceanfront rooms were available. At that point I was so disgusted, we didn't bother. I had shared with the manager (Albert) that it was my birthday and he shared that for my troubles he would send strawberries and champagne to my room, which I'm still waiting for. The next day, we decided to go visit my brother and hang out by the pool with him, but that wasn't until we were interrupted and told we weren't allowed to be on that side because we didn't have yellow bracelets. The only pool available on our side was filled with small children. The DJ played the same music by Romeo Santos. Place is outdated. We used keys to open the doors and safe. Dining room service is horrible. You get what you pay. STAY AWAY!!
The food was good with lots of options. The staff was friendly and always helpful. They do on site Covid test at $7 a person. The pools were beautiful. An absolute must stay at.
This place is terrible do not visit. Food is horrible. Staff is very mean
I booked 2 nights and 3 days for this hotel. I had to change of hotel that same night i arrived. Room had bad smell, key of the sink in bathroom was broken and AC not working. I said i will go eat and maybe condition of the room gets better. it didn't work. went back to room i found a roach walking. I decided to change from this hotel to Senator. I went to the reception and told them i wanted to change and explained them the issue i had with the room. i even took a video of the roach to show them. I talked to them nicely even waited to see if situation got better. While i was there, there was a man really mad yelling at them and telling them to give the money back. That he knows what is to have AC working and they were already helping him and giving him something better. I didn't get an apology not even a discount on the price i paid to change from hotel. The receptionist jt's said to each other"We have to fumigate the room". if i would have acted like the angry man i would have gotten a discount or at least an apology or maybe a better offer to make customer happy and clean up their reputation but i was so nice that i didn't deserve not even an" I'm sorry for the inconvenience" i have been to this resort when they were RIU Bachata and they were one of the best in town..Now? not recommending it at all. very disappointing
I like the view of the mountains and it was very close to the pool area and the beach
Our room was 3006. Cleanliness.... oh boy... room was filthy. Mold, stains, matress was black, room musty, dead roaches in the drawer. Curtains were filthy, dust you could make it into a snowball.
The price was excellent for an all inclusive but most of the staff are very rude
Located within a leisurely stroll of Amber Cove, Playabachata Resort - All Inclusive is within a 10-minute drive of Cofresi Beach. This 998-room, 4-star property welcomes guests with 3 outdoor pools, 6 restaurants, and a gym.
Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. There are ample dining options with 6 onsite restaurants, including La Roca, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and Los Almendros with its ocean views. For a nice break, mingle with other guests at the free daily manager's reception.
All 998 rooms provide minibars, free bottled water, and ceiling fans. 32-inch flat-screen TVs come with cable channels. Bathrooms offer deep soaking tubs and free toiletries. Safes and phones are also standard.
Guests of Playabachata Resort - All Inclusive enjoy 3 outdoor pools, a nightclub, and a children's pool. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a free kid's club.
El personal tienen que darlas más entrenamiento porque no tienen nada de amabilidad
Demasiada restricciones, mascarillas para todos, fila para para los alimentos y para la bebida; en la nevera de la habitación solo agua, no hay espectáculos en el teatro, la mayorías de los empleados aburridos y con poco deseo de trabajar, los bares cerrados temprano, y los baños ni se diga.
Estimado Huésped, Gracias por su comentario. Apreciamos que nos haya compartido su opinión. Informarle que tenemos un programa de animación duirno y nocturno y las informaciones de los horarios de entretenimiento se encuentran posteados en diferentes puntos del hotel. Igualmente decirle que tomamos nota de sus sugerencias de mejora para implementarlas donde sea posible. Nuevamente gracias por dejarnos saber su opinión, Reciba un cordial saludo, Francisco Rodríguez Director General
Food excellent, pool excellent, room service excellent, What I dont like, deficience at the restaurant, no good customer service, I have to eat stand for 2 occasion, not waiter asked me for assistance, besides this matter, everything was good.
Dear Guest, Thank you for your review. We are very pleased to learn that your stay was excellent! In addition, we thank you for your constructive critique towards service, as we take your comment in order to correct where necessary for these issues not to repeat to other guests. I apologize for any inconvenience and thank you for your feedback. Again, thank you for your review, Receive a cordial greeting, Francisco Rodríguez General Director
Malo
Estimado Huésped, Gracias por su comentario. Lamentamos muchísimo no haber cubierto sus expectativas y estaríamos encantados de que nos brindara la oportunidad de volver a recibirle en cualquiera de nuestros establecimientos. Nos hubiera encantado saber cómo mejorar su estadía mientras estuvo en el hotel, de modo que se marchara satisfecho. Nuevamente gracias por compartir su opinión, Reciba un cordial saludo, Francisco Rodríguez Director General
On the 8th of July, I made a reservation for two oceanfront rooms for the weekend of my birthday July 10th. Upon arrival my husband and I checked in and informed the front desk that my brother, the person whom the other room was reserved for, was on his way as he was attending a wedding some 40 minutes away, she said (Miguelina) that it wouldn't be a problem and that my brother can check it at whatever time he got there that evening. Long and behold, my brother arrived at 8:00pm that evening and was told that all rooms were sold out. Of course, I let them have it. They told me that that there was nothing they can do but transfer him to the hotel next door, SENATOR. The only recommendation was for him to return to that side the next day and see whether or not the oceanfront rooms were available. At that point I was so disgusted, we didn't bother. I had shared with the manager (Albert) that it was my birthday and he shared that for my troubles he would send strawberries and champagne to my room, which I'm still waiting for. The next day, we decided to go visit my brother and hang out by the pool with him, but that wasn't until we were interrupted and told we weren't allowed to be on that side because we didn't have yellow bracelets. The only pool available on our side was filled with small children. The DJ played the same music by Romeo Santos. Place is outdated. We used keys to open the doors and safe. Dining room service is horrible. You get what you pay. STAY AWAY!!
Dear Guest, Thank you for your review. First off, on behalf of the resort, please receive my sincere apologies for any inconvenience or misinformation on our end. We are sorry that your resort experience was not pleasant and we take your comment as an example in order to avoid situations as those expressed on this review. In regards to the complimentary room upgrade provided upon check-in for your party, it was necessary to explain that Senator Puerto Plata is another property, and guests from Playabachata cannot use the facilities there. However, the reverse situation is possible; I am very disappointed that your stay was not as pleasant as it could have been. Again, we appreciate that you have taken the time to share your feedback and again, our most sincere apologies, Francisco Rodríguez General Director
The food was good with lots of options. The staff was friendly and always helpful. They do on site Covid test at $7 a person. The pools were beautiful. An absolute must stay at.
Dear Guest, Thank you for your review. We are very pleased to learn that your stay at the resort was excellent. We trust to welcome you once again to Playabachata Resort in the near future, Receive a cordial greeting, Francisco Rodríguez General Director
Dear Guest, Thak you for your review. We are very pleased to learn that your recent stay was all that it could have been. We trust to welcome you once again in the near future, and that you recommend Playabachata Resort Receive a cordial greeting, Francisco Rodríguez General Director
Estimado Huésped, Gracias por su comentario. Lamento mucho que su estadía no haya sido todo lo placentera que hubiese podido ser. Nuevamente gracias por su comentario, Francisco Rodríguez Director General
Dear Guest, Thank you for your review. I am very sorry to learn that your stay at the resort did not meet your expectations. I would have loved to learn what aspects of your stay were not satisfactory in order to take the necessary steps to correct or improve where possible. We hope to receive a new opportunity to welcome you in the future, meanwhile the entire Playabachata team will continue to work towards our guest's satisfaction, Receive a cordial greeting, Francisco Rodríguez General Director
Estimado Huésped, Gracias por su comentario. Apreciamos que nos haya dejado conocer su opinión sobre el hotel. Al leer su comentario, tomamos nota de sus sugerencias para mejorar, Tomamos los pasos necesarios para revisar los puntos que nos comenta, de modo que no se repitan a otros huéspedes. Esperamos poder recibir una nueva oportunidad de darle la bienvenida, ya con los puntos que nos comenta corregidos, Reciba un cordial saludo, Francisco Rodríguez Director General