Playabachata Resort - All Inclusive
4.0 out of 5.0
Bahia de Maimon,
Puerto Plata,
Puerto Plata
1-844-663-2269
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Playabachata Resort - All Inclusive
4.0 out of 5.0
3.8
out of 5
Average Guest Review
See all 35 reviews
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Recent guest reviews
First of all, the first day of my stay during a hot night the light and water service went off which was really horrible staying like that the whole night
Staff was very friendly, the food variety was excellent and pool was big
First of all I want to say that they are advertising the boutique hotel to sell you the popular hotel rooms, so you see pictures of both hotels, Playabachata and Senator all together without knowing that they are 2 different category hotelsI. I had to do an upgrade and spend a lot more money in order to enjoy the facilities I saw on line. I like the Senator hotel, that is the newest hotel facilities in Puerto Plata and has potencial to be a great hotel but they are not totally done, the spa is not yet opened, the service is very poor at the restaurants, the food takes forever to come, and the buffet has good variety but the food is exposed for hours and the flies are around constantly. They only have 3 a la carte restaurants opened and you can only make reservations from 9 to 10am otherwise you are out. Also, nobody speaks english there. Another aspect that really bother me was that a great number of locals book hotel rooms on the weekends and they make parties on the pool area in the afternoons where people from the popular Playabachata Hotel and Senator Hotel ( boutique hotel ) get on the pool to play, so I literally saw around 80 to 100 people, mostly drunk, screaming and throwing water ballons at each other. That was scary, I didn’t want to stay there and I believe that for a boutique hotel that wants to sell the image of a five stars, that really goes against it. The beach is beautiful, they have all kinds of water sports and the staff there is very helpful.
Liked the clean walkways. Disliked the old keyed system. Anyone can make copies of room key and return for another stay and burglarize rooms / safes in which they have made keys. Food was minimal choice and the same wvery day.
Beachfront and the food. Personnel is efficiently trained. Room is very clean and lobby people are so good. Maria, Holguin, etc.
The resort and staff were excellent! We couldn't ask for a better staff and accommodations. The only issue we had was that the city seems to burn garbage regularly late in the night so each day you wake to a smokey smell that dissipates by 9:00 am. Not the resorts fault but does take a bit away from the experience.
The grounds were beautiful. My room was full of roaches
What I loved: The grounds were beautiful.. The staff were friendly. The beach and pool were really nice. Room was a nice size and TV had many channels which was awesome. What I didn't love: The food was average at best. The "reservation only" restaurants were not very good and would run out of spots quickly. The rooms need updating but certainly not bad. A minor gripe would be my room was in the furthest part of the resort which made my walk to the beach about 10 minutes. The worst thing was the Wifi… They advertise Wifi "in public areas" but it turns out that it was only available in the smaller reception area away from the rooms. If you are looking to get away from technology then this won't be an issue but if you need to stay in contact then this will be a problem. I complained several times about this but nothing was done about it.
Friendly staff, and Beautifully kept grounds.. Unbeatable price! I would say for the price, It was amazing.
Beds and pillows are not overly comfortable, Rooms could use updates. Grounds are beautiful, views are beautiful, staff was more than excellent, food was average to above average. Beach was great.
Nice hotel close to the beach and nice trees. Massages available close to the beach with fresh air.
Excellent hotel, wish the room was a bit cleaner. Great kids club staffs!
Staff at resort was very friendly and super helpful. Nice choice of food and drinks and entertainment very enjoyable
poor selection of food had to wait on road till 3 pm check in time rooms in poor condition would NEVER recommend this resort,has changed drastically since being " Riu Merengue. Awful!
Great experience. Great staff and very friendly. Good entertainment. Excellent food. Hotel needs a little updating.
Hotel highlights
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Playabachata Resort - All Inclusive places you within a 15-minute drive of popular attractions such as Ocean World Adventure Park and Cofresi Beach. This 998-room, 4-star property welcomes guests with 3 outdoor pools, 6 restaurants, and free self parking.
Dining
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. There are ample dining options with 6 onsite restaurants, including La Roca, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and Los Almendros with its ocean views. For a nice break, mingle with other guests at the free daily manager's reception.
Rooms
Guests can expect to find 32-inch a flat-screen TV with cable channels. The bathroom offers a soaking tub and free toiletries. Other standard amenities include a minibar, free bottled water, and a ceiling fan.
Property features
Playabachata Resort - All Inclusive features 3 outdoor pools, a nightclub, and a children's pool. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a fitness center, free WiFi in public areas, and a free kid's club.
Guest reviews for Playabachata Resort - All Inclusive
Family with small children
First of all, the first day of my stay during a hot night the light and water service went off which was really horrible staying like that the whole night
Families
Staff was very friendly, the food variety was excellent and pool was big
Review comment
Zeus Puertas General Manager responded on Aug 1, 2019
Dear Guest, Thank you for your review. We are very happy to know that your stay was pleasant as you indicate!! Hope to welcome you back soon to the resort Zeus Puertas General Manager
Families
First of all I want to say that they are advertising the boutique hotel to sell you the popular hotel rooms, so you see pictures of both hotels, Playabachata and Senator all together without knowing that they are 2 different category hotelsI. I had to do an upgrade and spend a lot more money in order to enjoy the facilities I saw on line. I like the Senator hotel, that is the newest hotel facilities in Puerto Plata and has potencial to be a great hotel but they are not totally done, the spa is not yet opened, the service is very poor at the restaurants, the food takes forever to come, and the buffet has good variety but the food is exposed for hours and the flies are around constantly. They only have 3 a la carte restaurants opened and you can only make reservations from 9 to 10am otherwise you are out. Also, nobody speaks english there. Another aspect that really bother me was that a great number of locals book hotel rooms on the weekends and they make parties on the pool area in the afternoons where people from the popular Playabachata Hotel and Senator Hotel ( boutique hotel ) get on the pool to play, so I literally saw around 80 to 100 people, mostly drunk, screaming and throwing water ballons at each other. That was scary, I didn’t want to stay there and I believe that for a boutique hotel that wants to sell the image of a five stars, that really goes against it. The beach is beautiful, they have all kinds of water sports and the staff there is very helpful.
Review comment
Zeus Puertas, General Manager responded on Aug 2, 2019
Dear Guest, Thank you for your review. We offer two properties on the same location, however, each one of the hotels has distinctive features and different concepts, photos, rooms, and locations are distinct to the properties and we maintain a coherent visuals for our guest to receive the accurate information. We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment. Zeus Puertas General Manager
Everyone
Review comment
Zeus Puertas, General Manager responded on Apr 23, 2019
Dear Guest, Thank you for your review. Hope to welcome you back at Playabachata Resort in the near future, Zeus Puertas General Manager
Friends
Liked the clean walkways. Disliked the old keyed system. Anyone can make copies of room key and return for another stay and burglarize rooms / safes in which they have made keys. Food was minimal choice and the same wvery day.
Review comment
Zeus Puertas, General Manager responded on Apr 23, 2019
Dear Guest, Thank you for your review. We are sorry to learn that you disliked the key system. At the moment we are in the process of renovating and updating rooms. In regards to the topic of food rotation and menu including meat, fish, crudites, vegetables, pizza and burger station and other choices; in addition to thematic restaurants and choices for the Tropical Avenue. We appreciate that you let us know your feedback on this site since this comment is very valuable to us. Again, thank you for your review, Zeus Puertas General Manager
Everyone
Review comment
Zeus Puertas General Manager responded on Apr 3, 2019
Dear Guest, Thank you for your feedback! Hope to welcome you back soon at Playabachata, Zeus Puertas General Manager
Friends
Beachfront and the food. Personnel is efficiently trained. Room is very clean and lobby people are so good. Maria, Holguin, etc.
Review comment
Zeus Puertas General Manager responded on Apr 3, 2019
Dear Guest, Thank you for your feedback. We are very happy to learn that your stay and resort experience was excellent!! In addition with share your good comment with the hotel staff, especially with Maria and Holguin. Hope to welcome you back at the resort in the near future once again, Zeus Puertas General Manager
Everyone
Review comment
Zeus Puertas General Manager responded on Apr 3, 2019
Dear Guest: Thank you for your positive feedback! Hope to welcome you back soon at Playabachata, Zeus Puertas General Manager
Partner
Couples
The resort and staff were excellent! We couldn't ask for a better staff and accommodations. The only issue we had was that the city seems to burn garbage regularly late in the night so each day you wake to a smokey smell that dissipates by 9:00 am. Not the resorts fault but does take a bit away from the experience.
Review comment
Zeus Puertas, General Manager responded on Mar 4, 2019
Dear Guest, Thank you for your review. We are happy to learn that your recent stay at the Playabachata Resort was wonderful. The incident that you comment was an unfortunate temporary situation foreign to the resort, however this inconvenience has no repeteated itself and we are confident that it will not reproduce in the future. We hope to welcome you back at the resort in the near future. Zeus Puertas General Manager
Everyone
The grounds were beautiful. My room was full of roaches
Review comment
Zeus Puertas, General Manager responded on Apr 1, 2019
Dear Guest, Thank you for your review. First off, on behalf of the resort, receive my apologies if there were any lapses or inconveniences during your stay. The hotel maintains standard programs for hygiene and pest control all year round, that includes hotel areas in general and also rooms. We regret to learn about the incident you mention and as we read your comments, we take deep notes to avoid that inconveniences like the ones you mention repeat itself to other guests, as this situation is regular neither standard at the resort. We hope to receive a new opportunity to welcome you at the resort once again in the near future, Sincerely, Zeus Puertas General Manager
Playabachata Resort - All Inclusive
Bahia de Maimon, Puerto Plata, Puerto Plata 57000Hotel Amenities
Hotel Area
Hotel Policies
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Dear Guest, Thank you for your review. We are very disappointed to learn that your recent stay was not as pleasant as you indicate and on behalf of the resort I apologize for any inconvenience caused. Due to maintenance, we had to turn off the service very briefly during the very early morning, in order to not disturb our guest, we try to perform this duty during our guest slepping our for brief minutes. On behalf of the resort, I apologize for any inconvenience caused. Again, thank you for your review and hope you give us a new opportunity to welcome you at the resort in the near future, Zeus Puertas General Manager