The place is good and convenient I fell safe a lot of security around the area. I believe this was my 10 times there
Bueno
Good will recommend,sad they took away the room bottles but stil good for most part,this time I found a bit construction in the main hallway but good
ROOMS ARE VERY OUTDATED. LIMITED TO KNOW OUTLETS TO CHARGE YOUR DEVICES. HAVE TO TAKE DEVICES TO THE FRONT DESK TO CHARGE
Unfortunately, as I entered the property for the first time and asked an employee who was near the front desk about parking, the guy was rude and far from helpful. He indicated with hand gestures that I can park anywhere. While my husband was doing the check-in, without any luck, I attempted to use the bathroom in the main lobby, but it was not wheelchair accessible. My room was small, not wheelchair accessible at all, somewhat deteriorated, the small fridge didn't cool any of the beverages, NO WIFI throughout the ENTIRE property, and their idea of a king-size bed meant two twin beds together. Open bars were ok. The food buffet could have been more variable. Overall a cheap hotel; I guess I learn my lesson with cheap all-inclusive hotels.
El personal tienen que darlas más entrenamiento porque no tienen nada de amabilidad
Demasiada restricciones, mascarillas para todos, fila para para los alimentos y para la bebida; en la nevera de la habitación solo agua, no hay espectáculos en el teatro, la mayorías de los empleados aburridos y con poco deseo de trabajar, los bares cerrados temprano, y los baños ni se diga.
Food excellent, pool excellent, room service excellent, What I dont like, deficience at the restaurant, no good customer service, I have to eat stand for 2 occasion, not waiter asked me for assistance, besides this matter, everything was good.
Malo
On the 8th of July, I made a reservation for two oceanfront rooms for the weekend of my birthday July 10th. Upon arrival my husband and I checked in and informed the front desk that my brother, the person whom the other room was reserved for, was on his way as he was attending a wedding some 40 minutes away, she said (Miguelina) that it wouldn't be a problem and that my brother can check it at whatever time he got there that evening. Long and behold, my brother arrived at 8:00pm that evening and was told that all rooms were sold out. Of course, I let them have it. They told me that that there was nothing they can do but transfer him to the hotel next door, SENATOR. The only recommendation was for him to return to that side the next day and see whether or not the oceanfront rooms were available. At that point I was so disgusted, we didn't bother. I had shared with the manager (Albert) that it was my birthday and he shared that for my troubles he would send strawberries and champagne to my room, which I'm still waiting for. The next day, we decided to go visit my brother and hang out by the pool with him, but that wasn't until we were interrupted and told we weren't allowed to be on that side because we didn't have yellow bracelets. The only pool available on our side was filled with small children. The DJ played the same music by Romeo Santos. Place is outdated. We used keys to open the doors and safe. Dining room service is horrible. You get what you pay. STAY AWAY!!
The food was good with lots of options. The staff was friendly and always helpful. They do on site Covid test at $7 a person. The pools were beautiful. An absolute must stay at.
This place is terrible do not visit. Food is horrible. Staff is very mean
Located within a leisurely stroll of Amber Cove, Playabachata Spa Resort - All Inclusive is within a 10-minute drive of Cofresi Beach. This 998-room, 4-star property has 3 outdoor pools along with a full-service spa and 6 restaurants.
Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. There are ample dining options with 6 onsite restaurants, including La Roca, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and Los Almendros with its ocean views. For a nice break, mingle with other guests at the free daily manager's reception.
32-inch flat-screen TVs come with cable channels. Bathrooms offer deep soaking tubs and free toiletries. Minibars, ceiling fans, and safes are also available.
Guests of Playabachata Spa Resort - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
The place is good and convenient I fell safe a lot of security around the area. I believe this was my 10 times there
Estimado Huésped,Gracias por su comentario.Nos place saber que le ha gustado su paso por este establecimiento.Reiterarle nuestro agradecimiento y esperamos poder saludarle personalmente en cualquiera de nuestros establecimientos.Reciba un cordial saludo,Zeus PuertasGerente General
Bueno
Good will recommend,sad they took away the room bottles but stil good for most part,this time I found a bit construction in the main hallway but good
Dear Guest, Thank you for your review. We are very happy that your stay at the resort as enjoyable and that you will recommend us, The entire Playabachata Resort team will remain at your entire disposal for your next visit, hopefully soon!!, Receive a cordial greeting, Zeus Puertas General Manager
ROOMS ARE VERY OUTDATED. LIMITED TO KNOW OUTLETS TO CHARGE YOUR DEVICES. HAVE TO TAKE DEVICES TO THE FRONT DESK TO CHARGE
Dear Guest, Thank you for your comment. We appreciate that you have taken the time to leave us your comment about the hotel. I am sorry that your stay was not 100% satisfactory. In this sense we have taken detailed note to review and take the necessary steps to improve where possible. Thank you once more for your feedback, Receive a cordial greeting, Zeus Puertas General Manager
Unfortunately, as I entered the property for the first time and asked an employee who was near the front desk about parking, the guy was rude and far from helpful. He indicated with hand gestures that I can park anywhere. While my husband was doing the check-in, without any luck, I attempted to use the bathroom in the main lobby, but it was not wheelchair accessible. My room was small, not wheelchair accessible at all, somewhat deteriorated, the small fridge didn't cool any of the beverages, NO WIFI throughout the ENTIRE property, and their idea of a king-size bed meant two twin beds together. Open bars were ok. The food buffet could have been more variable. Overall a cheap hotel; I guess I learn my lesson with cheap all-inclusive hotels.
Dear Guest, Thank you for your review. On behalf of the resort I would like to apologize for any inconvenience during your stay, as we are very Sad to learn that your stay was not it could have been. To Inform you that we offer free Wi-Fi only for the lobby areas as well for the Tropical Avenue´s Coffee Shop, Pizzeria and Ice cream shop. Also, in regards to bathrooms accessibility, those located on the secondary lobby (Coral) are wheelchair accessible. We regret to learn that this information was not convey to you during your stay I regret your comments that the service of our staff has not been satisfactory since all our training is based on improving their friendliness towards our Guests, since for us it is the most important point. We work hard every day to achieve this and spend a lot of time and money taking training and refresher courses over an annual period of at least six months and any employee has at least 24 hours of compulsory training per year. Independently, you can attend an endless number of free-choice specialization courses . In addition we take notes from your review in order to revise what could have happened during your stay and share those with the department leaders to prevent this issues to repeat to other guests. Again, thank you for your review Happy Holidays, Zeus Puertas, General Manager
El personal tienen que darlas más entrenamiento porque no tienen nada de amabilidad
Estimado Huésped, Gracias por su comentario. Apreciamos que nos haya dejado conocer su opinión sobre el hotel. Al leer su comentario, tomamos nota de sus sugerencias para mejorar, Tomamos los pasos necesarios para revisar los puntos que nos comenta, de modo que no se repitan a otros huéspedes. Esperamos poder recibir una nueva oportunidad de darle la bienvenida, ya con los puntos que nos comenta corregidos, Reciba un cordial saludo, Francisco Rodríguez Director General
Demasiada restricciones, mascarillas para todos, fila para para los alimentos y para la bebida; en la nevera de la habitación solo agua, no hay espectáculos en el teatro, la mayorías de los empleados aburridos y con poco deseo de trabajar, los bares cerrados temprano, y los baños ni se diga.
Estimado Huésped, Gracias por su comentario. Apreciamos que nos haya compartido su opinión. Informarle que tenemos un programa de animación duirno y nocturno y las informaciones de los horarios de entretenimiento se encuentran posteados en diferentes puntos del hotel. Igualmente decirle que tomamos nota de sus sugerencias de mejora para implementarlas donde sea posible. Nuevamente gracias por dejarnos saber su opinión, Reciba un cordial saludo, Francisco Rodríguez Director General
Food excellent, pool excellent, room service excellent, What I dont like, deficience at the restaurant, no good customer service, I have to eat stand for 2 occasion, not waiter asked me for assistance, besides this matter, everything was good.
Dear Guest, Thank you for your review. We are very pleased to learn that your stay was excellent! In addition, we thank you for your constructive critique towards service, as we take your comment in order to correct where necessary for these issues not to repeat to other guests. I apologize for any inconvenience and thank you for your feedback. Again, thank you for your review, Receive a cordial greeting, Francisco Rodríguez General Director
Malo
Estimado Huésped, Gracias por su comentario. Lamentamos muchísimo no haber cubierto sus expectativas y estaríamos encantados de que nos brindara la oportunidad de volver a recibirle en cualquiera de nuestros establecimientos. Nos hubiera encantado saber cómo mejorar su estadía mientras estuvo en el hotel, de modo que se marchara satisfecho. Nuevamente gracias por compartir su opinión, Reciba un cordial saludo, Francisco Rodríguez Director General
Dear Guest, Thank you for your review and welcome back! Thank you for your comments given towards our establishment, and our staff, I will take this comment to them personally, because is in our interest, that all of our guests leave the hotel with a wonderful memory of their vacation. Comments like yours fill us with joy and it is the greatest reward we can have. Welcome you anytime in the future, Receive a cordial greeting, Zeus Puertas General Manager