This place is terrible do not visit. Food is horrible. Staff is very mean
I booked 2 nights and 3 days for this hotel. I had to change of hotel that same night i arrived. Room had bad smell, key of the sink in bathroom was broken and AC not working. I said i will go eat and maybe condition of the room gets better. it didn't work. went back to room i found a roach walking. I decided to change from this hotel to Senator. I went to the reception and told them i wanted to change and explained them the issue i had with the room. i even took a video of the roach to show them. I talked to them nicely even waited to see if situation got better. While i was there, there was a man really mad yelling at them and telling them to give the money back. That he knows what is to have AC working and they were already helping him and giving him something better. I didn't get an apology not even a discount on the price i paid to change from hotel. The receptionist jt's said to each other"We have to fumigate the room". if i would have acted like the angry man i would have gotten a discount or at least an apology or maybe a better offer to make customer happy and clean up their reputation but i was so nice that i didn't deserve not even an" I'm sorry for the inconvenience" i have been to this resort when they were RIU Bachata and they were one of the best in town..Now? not recommending it at all. very disappointing
I like the view of the mountains and it was very close to the pool area and the beach
Our room was 3006. Cleanliness.... oh boy... room was filthy. Mold, stains, matress was black, room musty, dead roaches in the drawer. Curtains were filthy, dust you could make it into a snowball.
The price was excellent for an all inclusive but most of the staff are very rude
Didn’t have our room reservations, systems were down, wouldn’t let us pay for the rooms with a credit card EVEN after we already booked because they were down as well. Horrible situation.
The rooms are old, A/C wasn’t working properly. Beds and pillows were uncomfortable There were Roaches outside of the room every day. Not coffee maker and iron in the room. The staff and in particular the bartenders were super friendly.
The food wasn't good at all. The didn't have variety, each day the same and not good.
First of all, the first day of my stay during a hot night the light and water service went off which was really horrible staying like that the whole night
Staff was very friendly, the food variety was excellent and pool was big
First of all I want to say that they are advertising the boutique hotel to sell you the popular hotel rooms, so you see pictures of both hotels, Playabachata and Senator all together without knowing that they are 2 different category hotelsI. I had to do an upgrade and spend a lot more money in order to enjoy the facilities I saw on line. I like the Senator hotel, that is the newest hotel facilities in Puerto Plata and has potencial to be a great hotel but they are not totally done, the spa is not yet opened, the service is very poor at the restaurants, the food takes forever to come, and the buffet has good variety but the food is exposed for hours and the flies are around constantly. They only have 3 a la carte restaurants opened and you can only make reservations from 9 to 10am otherwise you are out. Also, nobody speaks english there. Another aspect that really bother me was that a great number of locals book hotel rooms on the weekends and they make parties on the pool area in the afternoons where people from the popular Playabachata Hotel and Senator Hotel ( boutique hotel ) get on the pool to play, so I literally saw around 80 to 100 people, mostly drunk, screaming and throwing water ballons at each other. That was scary, I didn’t want to stay there and I believe that for a boutique hotel that wants to sell the image of a five stars, that really goes against it. The beach is beautiful, they have all kinds of water sports and the staff there is very helpful.
Liked the clean walkways. Disliked the old keyed system. Anyone can make copies of room key and return for another stay and burglarize rooms / safes in which they have made keys. Food was minimal choice and the same wvery day.
Beachfront and the food. Personnel is efficiently trained. Room is very clean and lobby people are so good. Maria, Holguin, etc.
The resort and staff were excellent! We couldn't ask for a better staff and accommodations. The only issue we had was that the city seems to burn garbage regularly late in the night so each day you wake to a smokey smell that dissipates by 9:00 am. Not the resorts fault but does take a bit away from the experience.
Located within a leisurely stroll of Amber Cove, Playabachata Resort - All Inclusive is within a 10-minute drive of Cofresi Beach. This 998-room, 4-star property welcomes guests with 3 outdoor pools, 6 restaurants, and a fitness center.
Free buffet breakfast is served each morning from 7:00 AM to 10:00 AM. There are ample dining options with 6 onsite restaurants, including La Roca, which specializes in local and international cuisine and serves breakfast, lunch, and dinner, and Los Almendros with its ocean views. For a nice break, mingle with other guests at the free daily manager's reception.
All 998 rooms provide minibars, free bottled water, and ceiling fans. 32-inch flat-screen TVs come with cable channels. Bathrooms offer deep soaking tubs and free toiletries. Safes and phones are also standard.
Guests of Playabachata Resort - All Inclusive enjoy 3 outdoor pools, a nightclub, and a children's pool. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a fitness center, free WiFi in public areas, and a free kid's club.
This place is terrible do not visit. Food is horrible. Staff is very mean
Dear guest, Thank you for your comment. I am very sorry to hear that you did not like your stay and were not satisfied with the food. We have a 14-day menu cycle and a variety of foods for each shift. However, it is necessary to know that for hygiene and health, we have individualized portions of salads, desserts, and certain types of food, to guarantee the health of our guests. In addition you can find the entire selection of the buffet and the snacks but we have limited the capacity, so it may have given you the impression of a smaller buffet. We also have a cold snack during the night from 12 a.m. We take note of your comment and appreciate that you have given us the opportunity to hear your opinion. Receive a cordial greeting, Francisco Rodriguez General Director
I booked 2 nights and 3 days for this hotel. I had to change of hotel that same night i arrived. Room had bad smell, key of the sink in bathroom was broken and AC not working. I said i will go eat and maybe condition of the room gets better. it didn't work. went back to room i found a roach walking. I decided to change from this hotel to Senator. I went to the reception and told them i wanted to change and explained them the issue i had with the room. i even took a video of the roach to show them. I talked to them nicely even waited to see if situation got better. While i was there, there was a man really mad yelling at them and telling them to give the money back. That he knows what is to have AC working and they were already helping him and giving him something better. I didn't get an apology not even a discount on the price i paid to change from hotel. The receptionist jt's said to each other"We have to fumigate the room". if i would have acted like the angry man i would have gotten a discount or at least an apology or maybe a better offer to make customer happy and clean up their reputation but i was so nice that i didn't deserve not even an" I'm sorry for the inconvenience" i have been to this resort when they were RIU Bachata and they were one of the best in town..Now? not recommending it at all. very disappointing
Dear Guest, Thank you for your comment. I am very sorry to know that your stay has not been as positive as it could have been and on behalf of the hotel I apologize for any failure in the service. I have taken note of all points from your review and taken the necessary steps to eliminate or minimize inconveniences such as the one you are commenting on. We would like you to offer us a new opportunity to receive you at this hotel so that your next visit is satisfactory and you recommend us. Receive a cordial greeting, Francisco Rodriguez General Director
Dear Guest, Thank you for your review. We appreciate that you have taken the time to evaluate us on this site. We hope to welcome you back at this resort and you recommend us, Receive a cordial greeting, Francisco Rodriguez General Director
I like the view of the mountains and it was very close to the pool area and the beach
Dear Guest, Thank you for your review. We are very happy to know that your resort stay was very good! We appreciate that you share which aspects of your stay were highlights from your trip and share your positive feedback with the staff team. We would be delighted to welcome you once again at the resort and thank you again for your review. Receive a cordial greeting, Francisco Rodríguez General Director
Our room was 3006. Cleanliness.... oh boy... room was filthy. Mold, stains, matress was black, room musty, dead roaches in the drawer. Curtains were filthy, dust you could make it into a snowball.
Dear Guest, Thank you for your review. I am sorry that your experience during your holidays has not been entirely positive, We revise all aspects from your review and we regret that you stay was not all it could have been, in addition we share with the working team and provide solutions in order to avoid the repetition of issues as the ones you share on this comment. Again, I apologize for any inconvenience and would be delighted if you offer us a new opportunity to welcome you at the resort, Receive a cordial greeting, Francisco Rodríguez General Director
Dear Guest, Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment. Receive a cordial greeting, Francisco Rodriguez General Director
The price was excellent for an all inclusive but most of the staff are very rude
Dear Guest, Thank you for your review. We are very happy to learn that you like your stay. In addition, I take notes from your comment regarding staff service, as it is always our best interest that all our guests receive a professional and friendly service. I am certainly disappointed that this was not the case; In this sense, we take the necessary steps to avoid inconveniences as the one described. Again, we trust to welcome you back to the resort in the near future, Receive a cordial greeting, Francisco Rodríguez General Director
Didn’t have our room reservations, systems were down, wouldn’t let us pay for the rooms with a credit card EVEN after we already booked because they were down as well. Horrible situation.
Dear Guest, Thank you for your review. We would have loved to learn how we could have had improved your stay and learn directly from you which points could make a difference. Nevertheless, we hope to receive a new opportunity to welcome you back to the resort in the near future once more, Sincerely, Francisco Rodríguez General Director
The rooms are old, A/C wasn’t working properly. Beds and pillows were uncomfortable There were Roaches outside of the room every day. Not coffee maker and iron in the room. The staff and in particular the bartenders were super friendly.
Dear Guest, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory. We regret not covering your expectations and we will be delighted if you offer us the opportunity to return to have you back in any of our establishments. Francisco Rodríguez General Director
Dear Guest, Thank you for your review. We are very pleased to know that you stay at the resort was excellent. We trust to welcome you on another occasion to Playabachata Resort, meanwhile, we continue to work towards our guest satisfaction, Receive a cordial greeting, Francisco Rodríguez General Director