Superior Room
from $110
Cofresi Palm Beach & Spa Resort All Inclusive
3.5 out of 5.0
2.8
out of 5
Average Guest Review
See all 14 reviews
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Recent guest reviews
Most of the dining staff was helpful. Front desk staff is unfocused, and borderline rude. VIP services promised a limo or helicopter because my wife is a member, we got a Dodge Minivan with Check Engine light on, and an extremely unsafe driver. Employees at VIP Serenity Beach cat called my wife, and whistled at her without me not being present (Grounds for lawsuit, but in DR, who am I kidding?). Timeshare Sales People extremely aggressive (My wife is already a member!!! you already sold to her!) oh, and our hotel transportation from hotel back to the airport, 45 minutes late. Antipioa in VIP Services gave us a transportation confirmation to STI, with a date of September 0th (i didn't know this existed, and we were going to POP airport, not STI) Try to get change at this hotel..... good luck. Asked 5 different people at 2 different front desks, they either didn't have any, or told me to come back later.
My wife and i stayed for 6 nights and we were very pleased.all the staff from maintenance to the cooks and overall everybody was very friendly.made us feel very comfortable.great place.loved the beach .the food.the pools .only bad thing was the wifi.we did not purchase the $60 for 7 nights.i wish we automatically had wifi since we staying there but everything else was great.cant wait to go back again.thank you for everything.we had lots of fun
If you are not a VIP member you get no attention, the hotel is located on a hill like landscape and you have to take stairs up and down to get anywhere.. and the waitin for the shuttle bus to the other resort where there are other restaurants and activities is the worst... super over rated resort.
The wedding planner and the bell boy at cofresi excellent. Food no so good. Customer service mediocre. Staff at buffet and some restaurants pretty good. Overall I went to celebrate my daughter's wedding and that was extraordinary
We had fun. The only problem I found is that if you want to leave your room u have to wait for a shuttle to take you anywhere cause it's so big but lots of things to do.
Nice hotel connected to several other lifestyle properties lots of activities to choose from or just to relax i loved the vip beach close to bar music and snacks. Great shows at night and ice lounge.
Over all the congress palms is nice and great. But if you get the old buildings, it is bad to stay in. I felt I was at a jersey shore motel that smelled like mildew, dust everywhere, bathroom with no ac because of the window not sealed shut. But the next day I became a member of the club and they moved me to presidential suites.
Our room had broken air conditioning, no shower curtain, no garbage bags, no towels no toilet paper! Someone finally changed our room after 8 hrs of complaining....some staff were very nice, others are rude and racist. My husband is an African American and wasn't treated nicely; for example; he waited at the serving line for lunch for awhile and when it was finally his turn the server served two people behind him first! I couldn't believe my eyes! A bartender ignored my husbands order for a drink I mean the list goes on. The hotel had constant black outs which was annoying, house keeping never left towels and knocks once before running through your door. the hotel is soooo big so walking is huge there although they have shuttles that come around every 30-45min! There are so many people waiting for shuttles that you may not even get a chance to get on and have to end up walking anyway. The food was excellent: however getting a rsvp for the restaurants are hard. Never reley on timing....restaurants say they open at certain times but will always run 30 minutes late. When my husband and I sat down to eat we had to track down a waiter for a drink order....then when they returned 20 minutes later they return with children sized cups...meanwhile everyone else has large average sized cups. We will never be staying here again.
Terrible drinks and no food viarety. And they make you take of ur tank top at the pool. Sneaked into to pool at night and a security asked me for money to stay in it. Dont go here.
as 10 top Food 6 to 8 - service 10- room 7 to 8- pool 10
First, off they show you pictures online that is the time share holders rooms. When you arrive they gave us another resort that Lifestyles own. The room was a disaster after fighting with them for a day and a half we finally got our ruin at the other resort, but the room was totally different from there website. Second, when you get there they give you there own reservations for the restaurants which is only 2 for the entire week, which they advertise they have 29 different kinds. Take it from me you will be only eating buffet for your entire trip because the rest of the restaurants are only for the timeshare holders. They will say that the restaurants are all booked. Also, some days you hardly had hot water in the room. Please be careful what you eat or drink we got sick for a few days...PLEASE READ REVIEWS BEFORE TRAVELING!!! Look for convenience not your pockets not worth the headache....
First off the pictures that you see for the rooms when you book on the website are not the rooms you will get. Those rooms are only for "time share holders only,"When you get there they took us to another resort and told us that we have to stay there, after a day and half of fighting we finally got our resort, still wasn't what we saw for it booked for. They also give you there own reservations to restaurants which sucks and the other restaurants are only for time shares holders. Once the employees see which color bands you wear and it didn't say V.I.P you will not be seated, the resort will say they are booked. You will find yourself eating at the buffet everyday because of the inconvenience. As far as liquor is concern if your not staying in a time share villa you will not get top shelf liquor in your section...Becareful what you eat as well or drink was sick for half my vacation..."Lifestyles Resorts" own quiet a few resorts on the property so it doesn't matter where you stay you still get the same treatment...
The vip beach really like... I stayed in the rooms closer to the beach, very quiet all the time. The food is good, but I just like to take a bit of alcohol all the time, it was very good the international drinks and the service is quite good.
Food was ok. Great beach front location. Very lively pool party. Too many stairs to climb to get to places on the property....shuttles doesn't come often.. Wonderful, friendly and helpful staff. Very clean room. Not too keen on room decor. Watch out for solicitors for their time share. They woke me up by phone at 8am while I recouping from my flight there.
Guest reviews for Cofresi Palm Beach & Spa Resort All Inclusive
service and follow through..... simply terrible
Everyone
Most of the dining staff was helpful. Front desk staff is unfocused, and borderline rude. VIP services promised a limo or helicopter because my wife is a member, we got a Dodge Minivan with Check Engine light on, and an extremely unsafe driver. Employees at VIP Serenity Beach cat called my wife, and whistled at her without me not being present (Grounds for lawsuit, but in DR, who am I kidding?). Timeshare Sales People extremely aggressive (My wife is already a member!!! you already sold to her!) oh, and our hotel transportation from hotel back to the airport, 45 minutes late. Antipioa in VIP Services gave us a transportation confirmation to STI, with a date of September 0th (i didn't know this existed, and we were going to POP airport, not STI) Try to get change at this hotel..... good luck. Asked 5 different people at 2 different front desks, they either didn't have any, or told me to come back later.
beautiful resort
Everyone
My wife and i stayed for 6 nights and we were very pleased.all the staff from maintenance to the cooks and overall everybody was very friendly.made us feel very comfortable.great place.loved the beach .the food.the pools .only bad thing was the wifi.we did not purchase the $60 for 7 nights.i wish we automatically had wifi since we staying there but everything else was great.cant wait to go back again.thank you for everything.we had lots of fun
never again
Everyone
If you are not a VIP member you get no attention, the hotel is located on a hill like landscape and you have to take stairs up and down to get anywhere.. and the waitin for the shuttle bus to the other resort where there are other restaurants and activities is the worst... super over rated resort.
my daughter wedding
Everyone
The wedding planner and the bell boy at cofresi excellent. Food no so good. Customer service mediocre. Staff at buffet and some restaurants pretty good. Overall I went to celebrate my daughter's wedding and that was extraordinary
Everyone
We had fun. The only problem I found is that if you want to leave your room u have to wait for a shuttle to take you anywhere cause it's so big but lots of things to do.
nice hotel
Everyone
Nice hotel connected to several other lifestyle properties lots of activities to choose from or just to relax i loved the vip beach close to bar music and snacks. Great shows at night and ice lounge.
old buildings of congress palm
Everyone
Over all the congress palms is nice and great. But if you get the old buildings, it is bad to stay in. I felt I was at a jersey shore motel that smelled like mildew, dust everywhere, bathroom with no ac because of the window not sealed shut. But the next day I became a member of the club and they moved me to presidential suites.
beautiful views but would never stay here again.
Everyone
Our room had broken air conditioning, no shower curtain, no garbage bags, no towels no toilet paper! Someone finally changed our room after 8 hrs of complaining....some staff were very nice, others are rude and racist. My husband is an African American and wasn't treated nicely; for example; he waited at the serving line for lunch for awhile and when it was finally his turn the server served two people behind him first! I couldn't believe my eyes! A bartender ignored my husbands order for a drink I mean the list goes on. The hotel had constant black outs which was annoying, house keeping never left towels and knocks once before running through your door. the hotel is soooo big so walking is huge there although they have shuttles that come around every 30-45min! There are so many people waiting for shuttles that you may not even get a chance to get on and have to end up walking anyway. The food was excellent: however getting a rsvp for the restaurants are hard. Never reley on timing....restaurants say they open at certain times but will always run 30 minutes late. When my husband and I sat down to eat we had to track down a waiter for a drink order....then when they returned 20 minutes later they return with children sized cups...meanwhile everyone else has large average sized cups. We will never be staying here again.
terrible drinks, no food at the buffet
Everyone
Terrible drinks and no food viarety. And they make you take of ur tank top at the pool. Sneaked into to pool at night and a security asked me for money to stay in it. Dont go here.
so so
Families
as 10 top Food 6 to 8 - service 10- room 7 to 8- pool 10
