Aug 1 - Aug 2
Staff were very accommodating and the in house restaurant was as good, if not better, than any of the other restaurants we visited. They had the best chile en nogada, which we thoroughly enjoyed,as well as some local delicacies like escuinte and escamoles. The rooms were very comfortable and although ...
Jul 19 - Jul 20
Nice hotel, but a little expensive for the kind of room was small and noisy, don’t expect VIP treatment I don’t receive any special, I was expecting more.
Jul 18 - Jul 19
Excellent staff and service. The breakfast was amazing and service couldn’t have been more attentive. Rooms are nice sized with comfortable beds. Though I appreciate it being a pet-friendly hotel, having a barking dog left out in an adjacent courtyard until midnight wasn’t ideal. Still, I would happily ...
Jul 17 - Jul 18
The hotel was clean, the staff was incredible. We do not speak Spanish and they accommodated is a did what they could to communicate. Raul in the restaurant was so kind and extremely helpful. He went out of his way to make sure we were doing okay and had what we needed. I learned it was more of a ...
Jul 31 - Aug 1
Location is excellent. Room was great, quiet, clean and dark so you could sleep all day if you wanted to. The room was however a little stuffy with no ventilation.... There were nice private spaces throughout the hotel where you could sit and enjoy the calm / respite from bustling Puebla centro. ...
Central location, staff was helpful with taxis. Breakfast was good.
Jul 23 - Jul 24
Stayed here for one night in January. Very nice, modern room. Very spacious with nice amenities. The restaurant and all the staff were also great! The location is safe and clean, close to lots of shops and bars. The historical area is accessible by taxi. The only issue we had with this place was ...
Aug 16 - Aug 17
Excellent location and friendly staff. Walls are 'thin'...could use better insulation for more quiet.
Aug 4 - Aug 5
The staff was very accommodating, the room was comfortable but loud, the manager gave me another room which was much quieter. All together, it was a good experience.
I made a reservation, and they had no room for me. The Internet does not work as well. I had to wait until other customers completed their check in. At the end The room I received wasn’t the room I paid for. Anyway! Thanks!
The service terrible. The room are located far away from the building,we went on a rainy day all lobby was wet my room got wet and my clothes. Terrible service I would never go back sorry to expensive for the service.
Jul 17 - Jul 18
Needs to change beds and have to do something with their elevator, it's unconfortable have to run 'cause the door could hurt us.
Jul 17 - Jul 18
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Kick back at a Puebla hotel bar
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