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Recent guest reviews

Nice hotel, but a little expensive for the kind of room was small and noisy, don’t expect VIP treatment I don’t receive any special, I was expecting more.

My daughter is a performer and as we were doing check out we bump it to some people from the media and decided to do a few interviews in the lobby and that hotel person now got very upset at us and the charging us for an extra night even though we were to guess at the hotel and we actually end up buying food for the media and they still charged us. The hotel is very nice but the public relations are the worst not to mention that they will not even help us carry our luggage outside. I will not ever stay here again

greaf location for Easter Break and family vacation.

The building is very nice, and location is fantastic. Great experience at valet parking and check in. The service at the restaurant is lame and not at the required level of a luxury hotel. Please work on the wine glasses, the ones provided totally ruined the dinner experience. The building is amazing, but one thing that I've noticed and commented with my crew was lightening in the whole hotel is very poor and depressing. That could be fixed so easy.

Very nice hotel, extremely well located. Overall, the hotel staff was friendly. The price was fair. Rooms are OK while the bathroom a little small. I definitively recommend this hotel.

Very historic building but with all the modern conveniences and great service. Very friendly staff.

maybe it was only my room, but wi-fi was not well connected, but that was not a big problem because everything else was excellent. Staffs made me feel special.

Overall hotel was perfect location for walking and sight seeing. However it was nice setup properly to understand that a wedding and party that lasted until 4am the last night a family has to leave would be uncomfortable. Since he hotel booked a party our room should have not been located right in front of the party. My daughters could not sleep the entire night since it lasted u til 4am and we had to wake up at 5am for our flight home. Better organizational skills would Have helped.

We really enjoyed our stay and Puebla is wonderful!

At rack rates, this hotel would be out of my budget. I was lucky to catch a promotion and reduction in fee. It's a beautiful hotel, carefully installed in an ex-convento. Many nice touches reveal the building's original purpose and give an artistic feeling to the renovation and repurposing. The location can't be beat. So close to the Zocolo and many fine restaurants. The room was comfortable and quiet. The king-size bed was especially luxurious.

I did not read the fine print! I just assumed a first class hotel would have a most important first class amenity . . . free wifi in the rooms! It cost 120 pesos for 24 hours. I'd rather have that than slippers, a loofah, and Ferragammo shower gel. The place iis elegant and comfortable but felt a bit cold and empty. Won't return unless there's a killer low rate! .

This was a one night visit but the service and hotel experience were very pleasant.

This hotel is great for the business traveler , close to everything , great food & service .

Very nice hotel in a great location. The architecture and style of the hotel was awesome and a pleasure to "come home to" after long walks and adventures in the city. The service staff were great, but the front desk staff were not terribly friendly or helpful - it felt like we were bothering them when we had questions. Now for the breakfast... we should have followed the other people who were getting up and leaving due to the long wait. It was especially disappointing because we were eager to go explore the city. Service wad SLOW, 2 of our party finished breakfast before the other 3 meals arrived, we had to keep asking for cafe and the breads/fruits that came with the meal, and the food was cold when it arrived. We stayed away from the hotel's restaurant after that, and luckily there are LOTS of good affordable restaurants within walking distance.

The hotel is very well located right in the city center but not in those crowded streets. All hotel staff were nice, such an attention that cannot pass unnoticed. The hotel is worth seeing, it's a historic building; the decor is nice (old like). The rooms were very good size, my only complain would be the beds, they were a bit hard and old. Overall a good place to stay, I'd go back no question about it.

a great place to stay and enjoy a first or second honeymoon, or any stay. private, in great comfort and in the center of a great city once one is out of the magnificent patio and enchanting halls and rooms

a very poor hotel in a nice location. Small window without any view and fresh air. Dirty carpet and seatings. A quite clean and nice bathroom. A cold patio to stay in or have breakfast. Need a huge change.

I have visited Mexico many times and the total experience in Puebla was memorable. To have converted a convent that was over 400 years old into a first class hotel had to take some imagination. Obviously, soundproofing was not necessary when it was a convent, so crying babies can be easily heard depending on your room location; however, that complaint could not ruin the experience. I loved this place!! The hidden courtyards were a delight to discover all containing beautiful flowers and greenery... each one a perfect place for contemplation and meditation. The staff was wonderful, everyone willing to be of assistance not because they were working me for a tip but obviously because they were proud of their country and took pride in their work. The "ciudad antiqua" was walkable and everyone should visit one of the Talavera Fabricas to observe the making of this exquisite pottery. This whole city was one of many smiling faces, warm friendly people. One experience that was easy to miss was the Luchadora Muueum... this was one of a kind and a truly unique experience. The Sunday buffet at the hotel was a gourmet delight. The only thing that could improve the hotel would be to make the roof top more user friendly... the views of the city from up there were incredible. The roof was a great spot for taking pictures and counting church domes and towers. This is an an experience which should not be missed!

Sometimes we would walk in or out, and there would be Mariachi players. The last day, they played during breakfast. They scrubbed the room and bathroom every day at great length, as if they were your weekly maids. Probably, continental breakfast is included, but we were family and friends, who gathered every morning for the breakfast buffet, to sit and chat and catch up, and eat and eat.

7 Poniente 105 Centro Historico Puebla PUE

Hotel highlights

  • Walking distance to Puebla Cathedral and Zocalo Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Puebla Historic Center, Quinta Real Puebla is adjacent to Puebla Cathedral and within a 10-minute walk of other popular attractions like Zocalo Square. This 4-star hotel has 84 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with 24-hour room service. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 11:30 AM.


Rooms

All of Quinta Real Puebla's 84 air-conditioned rooms provide minibars, free newspapers, and safes. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, free toiletries, and bathrobes. Phones, ironing boards, and desks are also available.


Property features

Guests of Quinta Real Puebla enjoy a fitness center, free WiFi in public areas, and conference space. Valet parking is available for MXN 60 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this historic hotel include a business center, free newspapers, and laundry facilities.

Room options

Deluxe Suite

2 Double Beds | Sleeps 4

Gran Clase King Size

1 King Bed | Sleeps 2

Suite Deluxe Interior Matrimonial

1 King Bed | Sleeps 3

Gobernador King Size

1 King Bed | Sleeps 2

Guest reviews for Quinta Real Puebla

Everyone (7) Couples (4) Business (2) Family (8) Other (4) Friends (2)
4
Everyone

By on Nov 25, 2018

Review comment responded on Feb 2, 2019

Dear guest, Thank you very much for sharing your comments about your experience with us, it is very important for us to know our areas of opportunity, we will be working on the points you mention so we can provide you with an absolute quality service, so we will review the points in detail in which we did not obtain a satisfactory score; I reiterate that at Quinta Real Hotels we are committed to improving our service to meet the expectations of our guests. Your comments help us to achieve it day by day being this that distinguishes us. We hope to have the chance to serve you in the near future; assuring you that on your following visit all your expectations will be fulfilled. Yours Sincerely, With Great Pleasure!

4
Everyone

Nice hotel, but a little expensive for the kind of room was small and noisy, don’t expect VIP treatment I don’t receive any special, I was expecting more.

By on Aug 6, 2018

Review comment responded on Sep 12, 2018

Dear guest, Thank you very much for sharing your comments about your experience with us, it is very important for us to know our areas of opportunity, we will be working on the points you mention so we can provide you with an absolute quality service, so we will review the points in detail in which we did not obtain a satisfactory score; I reiterate that at Quinta Real Hotels we are committed to improving our service to meet the expectations of our guests. Your comments help us to achieve it day by day being this that distinguishes us. We hope to have the chance to serve you in the near future; assuring you that on your following visit all your expectations will be fulfilled. Yours Sincerely, With Great Pleasure!

3

personal very unhelpful

Everyone

My daughter is a performer and as we were doing check out we bump it to some people from the media and decided to do a few interviews in the lobby and that hotel person now got very upset at us and the charging us for an extra night even though we were to guess at the hotel and we actually end up buying food for the media and they still charged us. The hotel is very nice but the public relations are the worst not to mention that they will not even help us carry our luggage outside. I will not ever stay here again

By on Jul 23, 2018

5

nice walking distance to zocalo

Everyone

greaf location for Easter Break and family vacation.

By on Apr 6, 2018

Review comment responded on Mar 28, 2019

Dear guest: We´d like to tell you that we really appreciate your trust and preference for our hotels and hope you had a memorable experience here. Thank you for letting us know your experience with us, in Quinta Real Hotels our goal is to exceed our guests’ expectations by constantly improving our service. Your comments help us achieve this day by day being this, what distinguishes us. We hope to have the chance to serve you in the near future; assuring you that on your following visit all your expectations will be fulfilled. Yours Sincerely, With Great Pleasure!

4

nice hotel, good service at check in.

Family

The building is very nice, and location is fantastic. Great experience at valet parking and check in. The service at the restaurant is lame and not at the required level of a luxury hotel. Please work on the wine glasses, the ones provided totally ruined the dinner experience. The building is amazing, but one thing that I've noticed and commented with my crew was lightening in the whole hotel is very poor and depressing. That could be fixed so easy.

By , from Mexico City on Jan 22, 2018

Review comment responded on Mar 28, 2019

Dear guest: We´d like to tell you that we really appreciate your trust and preference for our hotels and hope you had a memorable experience here. Thank you for letting us know your experience with us, in Quinta Real Hotels our goal is to exceed our guests’ expectations by constantly improving our service. Your comments help us achieve this day by day being this, what distinguishes us. We hope to have the chance to serve you in the near future; assuring you that on your following visit all your expectations will be fulfilled. Yours Sincerely, With Great Pleasure!

4

nice hotel, convenient location.

Everyone

Very nice hotel, extremely well located. Overall, the hotel staff was friendly. The price was fair. Rooms are OK while the bathroom a little small. I definitively recommend this hotel.

By on Mar 2, 2017

Review comment responded on Mar 28, 2019

Dear guest: We´d like to tell you that we really appreciate your trust and preference for our hotels and hope you had a memorable experience here. Thank you for letting us know your experience with us, in Quinta Real Hotels our goal is to exceed our guests’ expectations by constantly improving our service. Your comments help us achieve this day by day being this, what distinguishes us. We hope to have the chance to serve you in the near future; assuring you that on your following visit all your expectations will be fulfilled. Yours Sincerely, With Great Pleasure!

5

awesome!

Everyone

Very historic building but with all the modern conveniences and great service. Very friendly staff.

By on Oct 21, 2016

Review comment responded on Mar 28, 2019

Dear guest, Thank you very much for sharing your comments about your experience with us, it is very nice to be able to share comments like this to all the team work as part of motivation for our daily effort. Quinta Real Hotels have the commitment to improve our service and quality to satisfy the expectations of our guests. Your comments help us to achieve it day by day being this that distinguishes us. We hope to have the opportunity to serve you in the near future, ensuring that on your next visit we will continue to fulfill all your expectations. Yours Sincerely, With Great Pleasure!

5

gorgeous hotel

Everyone
garden in front of our room restaurant beautiful bathroom room 112

maybe it was only my room, but wi-fi was not well connected, but that was not a big problem because everything else was excellent. Staffs made me feel special.

By on Apr 30, 2016

Review comment responded on Mar 28, 2019

Dear guest, Thank you very much for sharing your comments about your experience with us, it is very nice to be able to share comments like this to all the team work as part of motivation for our daily effort. Quinta Real Hotels have the commitment to improve our service and quality to satisfy the expectations of our guests. Your comments help us to achieve it day by day being this that distinguishes us. We hope to have the opportunity to serve you in the near future, ensuring that on your next visit we will continue to fulfill all your expectations. Yours Sincerely, With Great Pleasure!

4

family trip

Family

Overall hotel was perfect location for walking and sight seeing. However it was nice setup properly to understand that a wedding and party that lasted until 4am the last night a family has to leave would be uncomfortable. Since he hotel booked a party our room should have not been located right in front of the party. My daughters could not sleep the entire night since it lasted u til 4am and we had to wake up at 5am for our flight home. Better organizational skills would Have helped.

By on Nov 30, 2015

5

excellent hotel

Couples

We really enjoyed our stay and Puebla is wonderful!

By on Aug 28, 2015

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