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Quinta Real Puebla

4.0 out of 5.0

Recent guest reviews

Very nice hotel, extremely well located. Overall, the hotel staff was friendly. The price was fair. Rooms are OK while the bathroom a little small. I definitively recommend this hotel.

Very historic building but with all the modern conveniences and great service. Very friendly staff.

maybe it was only my room, but wi-fi was not well connected, but that was not a big problem because everything else was excellent. Staffs made me feel special.

Overall hotel was perfect location for walking and sight seeing. However it was nice setup properly to understand that a wedding and party that lasted until 4am the last night a family has to leave would be uncomfortable. Since he hotel booked a party our room should have not been located right in front of the party. My daughters could not sleep the entire night since it lasted u til 4am and we had to wake up at 5am for our flight home. Better organizational skills would Have helped.

We really enjoyed our stay and Puebla is wonderful!

At rack rates, this hotel would be out of my budget. I was lucky to catch a promotion and reduction in fee. It's a beautiful hotel, carefully installed in an ex-convento. Many nice touches reveal the building's original purpose and give an artistic feeling to the renovation and repurposing. The location can't be beat. So close to the Zocolo and many fine restaurants. The room was comfortable and quiet. The king-size bed was especially luxurious.

I did not read the fine print! I just assumed a first class hotel would have a most important first class amenity . . . free wifi in the rooms! It cost 120 pesos for 24 hours. I'd rather have that than slippers, a loofah, and Ferragammo shower gel. The place iis elegant and comfortable but felt a bit cold and empty. Won't return unless there's a killer low rate! .

This was a one night visit but the service and hotel experience were very pleasant.

This hotel is great for the business traveler , close to everything , great food & service .

Very nice hotel in a great location. The architecture and style of the hotel was awesome and a pleasure to "come home to" after long walks and adventures in the city. The service staff were great, but the front desk staff were not terribly friendly or helpful - it felt like we were bothering them when we had questions. Now for the breakfast... we should have followed the other people who were getting up and leaving due to the long wait. It was especially disappointing because we were eager to go explore the city. Service wad SLOW, 2 of our party finished breakfast before the other 3 meals arrived, we had to keep asking for cafe and the breads/fruits that came with the meal, and the food was cold when it arrived. We stayed away from the hotel's restaurant after that, and luckily there are LOTS of good affordable restaurants within walking distance.

The hotel is very well located right in the city center but not in those crowded streets. All hotel staff were nice, such an attention that cannot pass unnoticed. The hotel is worth seeing, it's a historic building; the decor is nice (old like). The rooms were very good size, my only complain would be the beds, they were a bit hard and old. Overall a good place to stay, I'd go back no question about it.

a great place to stay and enjoy a first or second honeymoon, or any stay. private, in great comfort and in the center of a great city once one is out of the magnificent patio and enchanting halls and rooms

a very poor hotel in a nice location. Small window without any view and fresh air. Dirty carpet and seatings. A quite clean and nice bathroom. A cold patio to stay in or have breakfast. Need a huge change.

I have visited Mexico many times and the total experience in Puebla was memorable. To have converted a convent that was over 400 years old into a first class hotel had to take some imagination. Obviously, soundproofing was not necessary when it was a convent, so crying babies can be easily heard depending on your room location; however, that complaint could not ruin the experience. I loved this place!! The hidden courtyards were a delight to discover all containing beautiful flowers and greenery... each one a perfect place for contemplation and meditation. The staff was wonderful, everyone willing to be of assistance not because they were working me for a tip but obviously because they were proud of their country and took pride in their work. The "ciudad antiqua" was walkable and everyone should visit one of the Talavera Fabricas to observe the making of this exquisite pottery. This whole city was one of many smiling faces, warm friendly people. One experience that was easy to miss was the Luchadora Muueum... this was one of a kind and a truly unique experience. The Sunday buffet at the hotel was a gourmet delight. The only thing that could improve the hotel would be to make the roof top more user friendly... the views of the city from up there were incredible. The roof was a great spot for taking pictures and counting church domes and towers. This is an an experience which should not be missed!

Sometimes we would walk in or out, and there would be Mariachi players. The last day, they played during breakfast. They scrubbed the room and bathroom every day at great length, as if they were your weekly maids. Probably, continental breakfast is included, but we were family and friends, who gathered every morning for the breakfast buffet, to sit and chat and catch up, and eat and eat.

Very nice

The lobby is beautiful. The dining room & bar looked very nice, but the rooms where musty and dingy. We where shown three rooms, before we decided not to stay there.

My mother and I stayed here for 5 nights, the hotel staff was very friendly, a little late with the laundry but other then that excellent. They do not have a pool or spa, but plenty to eat and drink. The rooms were clean - the only thing is that they book wedding parties on the weekends and the noise its pretty bad and the party doesn't end until 3 or 4 a.m. this is the only draw back and we had to experience that. I did ask for ear plugs and they were out -

the front desk does not exist. Bar tenders, when asked where to check in, did not even respond. Unfriendly and disinterested staff. Filthy everywhere. dust months old. Elevator got stuck. It is called a 5 star, but does not even deserve 1. One towel for two people. No solid soap, just one small vial for two people. Broken and cracked ceramic tile in bath. Lighting in bath almost non-existing. Coffee in room was offered for $2.- a cup, but could be made. Water bottle offered for $ 2.-. No pool, no exercise room. Dining and bar too expensive compared with adjoining restaurants and hotels. My wife and I had room # 305, very small. SWe will never stay there any more, compared with other Camino Reals we have liked thru-out.

The Camino Real-Puebla Centro Historico is located in a former convent very close to the Cathedral, and the public areas are lovely. However, the two rooms I have used both showed some wear and tear, as well as some quirks which might be viewed as endearing or annoying, depending on your outlook. The beds were comfortable, the shower functioned well, but the A/C made quite a racket. Sometimes, in a strange city, it's nice to have a place--lobby bar or pool, for example--where other travelers might gather, a place condusive to conversation. This hotel does not have any such place, unfortunately.

Room options

Deluxe Suite

Full 2 | Sleeps 4

Suite Exterior King

King 1 | Sleeps 3

Suite Exterior Matrimonial

King 1 | Sleeps 3

Suite Deluxe Interior King

King 1 | Sleeps 3

Guest reviews for Quinta Real Puebla

Everyone (3) Couples (4) Business (2) Family (7) Other (4) Friends (2)
4

nice hotel, convenient location.

Everyone

Very nice hotel, extremely well located. Overall, the hotel staff was friendly. The price was fair. Rooms are OK while the bathroom a little small. I definitively recommend this hotel.

By on Mar 2, 2017

5

awesome!

Everyone

Very historic building but with all the modern conveniences and great service. Very friendly staff.

By on Oct 21, 2016

5

gorgeous hotel

Everyone
garden in front of our room restaurant beautiful bathroom room 112

maybe it was only my room, but wi-fi was not well connected, but that was not a big problem because everything else was excellent. Staffs made me feel special.

By on Apr 30, 2016

4

family trip

Families

Overall hotel was perfect location for walking and sight seeing. However it was nice setup properly to understand that a wedding and party that lasted until 4am the last night a family has to leave would be uncomfortable. Since he hotel booked a party our room should have not been located right in front of the party. My daughters could not sleep the entire night since it lasted u til 4am and we had to wake up at 5am for our flight home. Better organizational skills would Have helped.

By on Nov 30, 2015

5

excellent hotel

Couples

We really enjoyed our stay and Puebla is wonderful!

By on Aug 28, 2015

5

very nice hotel

Singles

At rack rates, this hotel would be out of my budget. I was lucky to catch a promotion and reduction in fee. It's a beautiful hotel, carefully installed in an ex-convento. Many nice touches reveal the building's original purpose and give an artistic feeling to the renovation and repurposing. The location can't be beat. So close to the Zocolo and many fine restaurants. The room was comfortable and quiet. The king-size bed was especially luxurious.

By on Mar 15, 2015

4

free wifi only in some public areas.

Singles

I did not read the fine print! I just assumed a first class hotel would have a most important first class amenity . . . free wifi in the rooms! It cost 120 pesos for 24 hours. I'd rather have that than slippers, a loofah, and Ferragammo shower gel. The place iis elegant and comfortable but felt a bit cold and empty. Won't return unless there's a killer low rate! .

By on Nov 22, 2014

5

nice experience

Couples

This was a one night visit but the service and hotel experience were very pleasant.

By on Sep 30, 2014

4

business in puebla

BusinessTravelers

This hotel is great for the business traveler , close to everything , great food & service .

By on Aug 18, 2014

4

great, but avoid breakfast

Families

Very nice hotel in a great location. The architecture and style of the hotel was awesome and a pleasure to "come home to" after long walks and adventures in the city. The service staff were great, but the front desk staff were not terribly friendly or helpful - it felt like we were bothering them when we had questions. Now for the breakfast... we should have followed the other people who were getting up and leaving due to the long wait. It was especially disappointing because we were eager to go explore the city. Service wad SLOW, 2 of our party finished breakfast before the other 3 meals arrived, we had to keep asking for cafe and the breads/fruits that came with the meal, and the food was cold when it arrived. We stayed away from the hotel's restaurant after that, and luckily there are LOTS of good affordable restaurants within walking distance.

By on Jul 27, 2014