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El Encanto

2.5 star property
Colonial hotel with a rooftop terrace and spa services

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Photo gallery for El Encanto

Standard Loft, 1 Double Bed | 1 bedroom, minibar, in-room safe, individually decorated
Lobby sitting area
Front of property
Interior
View from property

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000
  • Puebla Cathedral
    ‪2 min walk‬
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Convention Center
    ‪10 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪30 min drive‬

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Room options

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 Bedroom

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed | 1 bedroom, minibar, in-room safe, individually decorated

Standard Loft, 1 Double Bed

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed | 1 bedroom, minibar, in-room safe, individually decorated

Luxury Double Room, 1 King Bed

  • 75 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, minibar, in-room safe, individually decorated

Superior Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Puebla

Located in Puebla Historic Center, El Encanto is next to popular attractions like Zócalo de Puebla and Puebla Cathedral. This 14-room hotel welcomes guests with a bar/lounge and conveniences like free in-room WiFi and a rooftop terrace.

What's nearby

  • Puebla Cathedral - 2 min walk - 0.1 miles
  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Convention Center - 10 min walk - 0.6 miles
  • Centro Expositor - 6 min drive - 1.9 miles
  • Angelopolis Commercial Center - 6 min drive - 3.3 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

El Encanto

Colonial hotel with a rooftop terrace and spa services
Guests of El Encanto enjoy a rooftop terrace, free WiFi in public areas, and spa services. For transportation, you can make use of an airport shuttle (available on request) for MXN 400 per vehicle one-way, as well as an area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Additional amenities include a meeting room, a terrace, and wedding services.
TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include private yards, minibars, and free local calls. Housekeeping is available on request.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 1 mile (MXN 100 per night), from 8:00 PM to 8:00 AM; reservations required
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height electrical outlets in bathroom

More

  • 1 building
  • 2 floors
  • Built in 1750
  • Colonial architecture
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

Frequently asked questions

What's there to see within easy reach of El Encanto?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Puebla Cathedral. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Is parking available on site at El Encanto?

No, there isn't parking at the hotel but you'll find nearby parking for MXN 100 per night (reservations required).

Is there a spa at El Encanto?

Spa services at the hotel include sports massages, hot stone massages, and aromatherapy.

Does El Encanto feature a casino?

No, El Encanto doesn't have a casino.

Is there an indoor pool at El Encanto?

No, there is no indoor pool at this hotel.

What do couples enjoy most about El Encanto?

Couples staying at this hotel will appreciate amenities like in-room massages and a minibar as well as a bar.

Does El Encanto have a hot tub?

No, this hotel doesn't have a spa tub.

Does El Encanto have a restaurant that serves breakfast?

No, El Encanto doesn't have a restaurant that serves breakfast.

Does El Encanto allow pets to stay for free?

No, pets and service animals aren't allowed at El Encanto.

Are there connecting rooms at El Encanto?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to El Encanto?

The closest major airport to El Encanto is Puebla Intl. Airport (PBC), which is 22.6 mi away (43 minutes by car).

Are there rooms with balconies that I can book at El Encanto?

Yes, some guestrooms at El Encanto offer a balcony.

Does El Encanto host weddings?

If wedding bells are in your future, take advantage of the wedding venue at El Encanto.

El Encanto Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 42 out of 120 reviews
Rating 8 - Good. 33 out of 120 reviews
Rating 6 - Okay. 15 out of 120 reviews
Rating 4 - Poor. 14 out of 120 reviews
Rating 2 - Terrible. 16 out of 120 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

irving

Stayed 3 nights in Jun 2024

4/10 Poor

Carter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Needs Improvement

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Stayed 1 night in May 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Stayed 2 nights in Jan 2024

2/10 Terrible

CESAREO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I'vebeen in my life
Stayed 2 nights in Jan 2024

10/10 Excellent

jorge

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem!

Beautiful hotel and great staff!!
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
Stayed 2 nights in Mar 2019

10/10 Excellent

leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good night

It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Stayed 1 night in Oct 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, beautiful area

Stayed 5 nights in Sep 2018

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice!!

Will return there for sure!!
Stayed 1 night in Jul 2018

10/10 Excellent

Erika, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truly lovely hotel in an ideal location

El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, close to de most interesting places.

This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
Stayed 3 nights in Feb 2018

8/10 Good

shang, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
prime location clean for the price its ok. have a roof access that has view of the chruch
Stayed 1 night in Feb 2018

10/10 Excellent

Javier, Dallas tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT...

Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Stayed 1 night in Dec 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Trip

Location was perfect! Right by the Zocalo. Service was also excellent.
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
Stayed 2 nights in Sep 2017

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Victor Manuel

Stayed 2 nights in Nov 2024

10/10 Excellent

Nayade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Sheila

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
Stayed 1 night in Nov 2024

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities
El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento
Stayed 1 night in Nov 2024

2/10 Terrible

Edel

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
Stayed 1 night in Oct 2024

6/10 Okay

Gustavo

Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Gustavo

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

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