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Recent guest reviews

El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.

Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral

5 Poniente No. 105, Local B, Centro Puebla PUE

Hotel highlights

  • Steps from Puebla Cathedral and Zocalo Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Rooftop terrace

Located in Puebla Historic Center, El Encanto is next to popular attractions like Puebla Cathedral and Zocalo Square. This 3.5-star hotel has 14 rooms and welcomes guests with a restaurant, free in-room WiFi, and a rooftop terrace.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 8 AM to noon.


Rooms

All of El Encanto's 14 individually decorated rooms provide all-in-one washer/dryers, private yards, and minibars. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include free local calls and safes.


Property features

Renovated in 2016, El Encanto offers a rooftop terrace, free WiFi in public areas, and a meeting room. If you drive, self parking is MXN 80 per night, or you can take advantage of the airport shuttle (available on request) for MXN 400 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a terrace, laundry facilities, and wedding services.

Room options

Junior Suite, 1 Bedroom

1 King Bed | 1 Queen Bed | Sleeps 3

Standard Loft, 1 Double Bed

1 Double Bed | Sleeps 2

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 4

Superior Suite, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for El Encanto

Everyone (1) Family (1)
4
Family

El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.

By on Mar 20, 2019

Review comment responded on Mar 24, 2019

We appreciate your comments as they help us provide a quality service, we hope to see you soon and we will improve those details so that you have an excellent stay in your next visit

5
Everyone

Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral

By on Sep 26, 2017

Review comment responded on Nov 15, 2017

Hello We appreciate your comments and punctuation, hopefully and you will let us surprise you again and we will be receiving you with open arms.

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