Hotel Diana

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Diana

Terrace/patio
Family Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes
Restaurant
Outdoor banquet area
Premium Room, 1 King Bed, City View | Premium bedding, down comforters, in-room safe, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
Av 5 Pte #329, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪17 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(30 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Diana is within a 5-minute walk of popular attractions such as Palafoxiana Library and Zócalo de Puebla. This 3.5-star hotel has 27 guestrooms and offers a full-service spa, free in-room WiFi, and free valet parking.

What's nearby

  • Zócalo de Puebla - 7 min walk - 0.4 miles
  • Puebla Cathedral - 7 min walk - 0.4 miles
  • Palafoxiana Library - 7 min walk - 0.4 miles
  • Los Sapos Bazaar - 10 min walk - 0.6 miles
  • Puebla Convention Center - 17 min walk - 0.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Profética - Casa de la Lectura - ‬3 min walk
  • ‪Tacos Tony - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪Fonda de Santa Clara - ‬4 min walk
  • ‪La Mestiza - ‬3 min walk

About this property

Hotel Diana

Guests of Hotel Diana enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. A stay here includes free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this spa hotel include a terrace, laundry facilities, and a banquet hall.
Guests can expect to find free WiFi and 42-inch Smart TVs with cable channels and Netflix. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include safes and phones.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Laundry fee: MXN 60.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

Are free cancellation options available at Hotel Diana?

Hotel Diana provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Diana?

As of Jun 6, 2026, prices found for a 1-night stay for 2 adults at Hotel Diana on Jun 9, 2026 start from $45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Diana?

This hotel is situated in Puebla Historic Center, just steps from Bello Museum, and within a 10-minute walk of Zócalo de Puebla and Palafoxiana Library. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Is there parking available at Hotel Diana?

Yes, valet and self parking are offered for free at the hotel.

Is a spa located at Hotel Diana?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, and couples treatments.

Does Hotel Diana have a casino?

No, Hotel Diana doesn't have a casino.

Will I find an indoor pool at Hotel Diana?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Diana?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a bar/lounge.

Does Hotel Diana have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Diana have a restaurant with a breakfast menu?

No, Hotel Diana doesn't have a restaurant that serves breakfast.

Will Hotel Diana allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Diana.

Does Hotel Diana have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Diana?

The closest major airport to Hotel Diana is Puebla Intl. Airport (PBC), which is 21.5 mi away (43 minutes by car).

Are there rooms with balconies at Hotel Diana?

No, there aren't any guestrooms at Hotel Diana that offer a balcony.

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 526 out of 801 reviews
Rating 8 - Good. 180 out of 801 reviews
Rating 6 - Okay. 45 out of 801 reviews
Rating 4 - Poor. 27 out of 801 reviews
Rating 2 - Terrible. 23 out of 801 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities
Rooms were great, location very close to everything.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , nice location , comfortable bed and clean room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly and helpful staff, SUPER comfy beds.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Aldara

Liked: Cleanliness, amenities, property conditions & facilities
We loved the locations of this hotel! The room was nice, clean and big!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very close to the downtown area
Stayed 1 night in Feb 2026
Verified

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities
We enjoyed this hotel. It was close to Centro, great staff and a comfortable room. It was all we needed for our visit to Puebla!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, the bed was comfy as well as the room was very clean. The rooftop bar was stunning. Fabulous views. Definitely staying here again next time we are in Puebla.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Aidee Teresita

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every way.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Jaaziel

Liked: Cleanliness
Bathrooms are a bit small.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Josefina Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
I really love the place thank you
Stayed 9 nights in Aug 2025
Verified

10/10 Excellent

Christian de la

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Excellent location. Free parking
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Raúl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
All in all excellent.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Norma Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
REALLY NEAR THE CITY CENTRE, COMFORTABLE, CLEAN, NOT EXPRENSIVE.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Lev Ivanushka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joud

The staff was very helpful. The room was clean but
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Perla Estrella Enriquez

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities
Personal amable
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities
Overbooking
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rosaura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in May 2025
Verified

8/10 Good

ZORAIDA

Liked: Cleanliness, property conditions & facilities
Mr. Victor, staff member was absolutely helpful, polite and very helpful.
Stayed 1 night in Sep 2025