Hotel Diana

3.5 star property
Hotel with a full-service spa, a quick walk to Zócalo de Puebla

Choose dates to view prices

Photo gallery for Hotel Diana

Terrace/patio
Standard Room, 1 Queen Bed | Bathroom | Free toiletries, hair dryer, towels, soap
Exterior
Double Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Air conditioning
  • Parking included
  • Room service
  • Laundry

Explore the area

View in a map
Av 5 Pte #329, Puebla, PUE, 72000
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪15 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪29 min drive‬

Room options

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 Queen Bed

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 3
  • 1 King Bed

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Diana is within a 5-minute walk of popular attractions such as Palafoxiana Library and Zócalo de Puebla. This 3.5-star hotel has 27 guestrooms and offers a full-service spa, free in-room WiFi, and free valet parking.

What's nearby

  • Puebla Cathedral - 7 min walk - 0.4 miles
  • Zócalo de Puebla - 7 min walk - 0.4 miles
  • Puebla Convention Center - 15 min walk - 0.8 miles
  • Fort Loreto - 4 min drive - 1.4 miles
  • Centro Expositor - 7 min drive - 2.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪Profética - Casa de la Lectura - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪El Gato De Oro - ‬2 min walk
  • ‪Fonda Margarita VIP - ‬1 min walk
  • ‪Tacos Tony - ‬3 min walk

About this property

Hotel Diana

Hotel with a full-service spa, a quick walk to Zócalo de Puebla
Guests of Hotel Diana enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. A stay here includes free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this spa hotel include a terrace, laundry facilities, and a TV in a common area.
Guests can expect to find free WiFi and 42-inch Smart TVs with cable channels and Netflix. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include safes and phones.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Laundry fee: MXN 60.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

Are free cancellation options available at Hotel Diana?

Hotel Diana provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

What is there to do close to Hotel Diana?

This hotel is situated in Puebla Historic Center, just steps from Bello Museum, and within a 10-minute walk of Zócalo de Puebla and Los Sapos Bazaar. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Is there parking available at Hotel Diana?

Yes, valet parking and self parking are offered for free at the hotel.

Is a spa located at Hotel Diana?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, and couples treatments.

Does Hotel Diana have a casino?

No, Hotel Diana doesn't have a casino.

Will I find an indoor pool at Hotel Diana?

No, there is no indoor pool at this hotel.

Is Hotel Diana good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at Hotel Diana?

No, this hotel doesn't have a spa tub.

Does Hotel Diana have a restaurant with a breakfast menu?

No, Hotel Diana doesn't have a restaurant that serves breakfast.

Will Hotel Diana allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Diana.

Are there connecting rooms at Hotel Diana?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Diana?

The closest major airport to Hotel Diana is Puebla Intl. Airport (PBC), which is 22.8 mi away (44 minutes by car).

Can I book a room with a balcony at Hotel Diana?

No, there aren't any guestrooms with balconies at Hotel Diana.

Reviews

Hotel Diana Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 410 out of 627 reviews
Rating 8 - Good. 149 out of 627 reviews
Rating 6 - Okay. 31 out of 627 reviews
Rating 4 - Poor. 21 out of 627 reviews
Rating 2 - Terrible. 16 out of 627 reviews

Reviews

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Marly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back.
Stayed 16 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to central Puebla. Very walkable. Seemed safe at all hours. Relatively quiet. There was what I think was a kitchen exhaust fan that can be heard throughout the building. Bothersome if resting during the day but it is turned off around 10-10:30pm; starts up around 7:30am. Also in early morning there are loud banging noises…thuds…like someone moving boxes or supplies. I get up early…not a problem but thought it odd every morning. Bed was super comfortable. Adequate plugs for charging phone and other devices. Everything worked in room except one bedside lamp…burned out bulb? Wifi good but TV was spotty. Kept freezing up and I never could get my YouTube channels in English. Translated them to Spanish; I think thatʻs a fault of the system they use - TotalPlay. I gave up and watched everything on my phone. I did eat breakfast at the hotel three mornings. Food and service were generally good. Yet somehow with different Sunday crew rules changed a bit with the special and what was or wasnʻt included. Sunday service was slower...less attentive waiter. Would stay again given price and location.
Stayed 5 nights in Jun 2025

2/10 Terrible

Elvia

Stayed 2 nights in Jun 2025

10/10 Excellent

JESUS ARMANDO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación y excelente servicio
Stayed 1 night in Jun 2025

10/10 Excellent

Gloria

Stayed 1 night in Jun 2025

10/10 Excellent

Erik

Stayed 2 nights in Jun 2025

6/10 Okay

Cynthia

Stayed 1 night in Jun 2025

8/10 Good

Andrés

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 1 night in May 2025

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Erik paul, San antonio

Liked: Cleanliness, property conditions & facilities
Clean. Attentive staff. Good location. Relatively quiet. Nice rooftop bar. Good breakfast. Comfy beds. Modern design furnishings.
Stayed 4 nights in May 2025

10/10 Excellent

Maclovio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

CLAUDIA, smyrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo hotel. Económico, limpio .. moderno buena ubicación y muy amables
Stayed 1 night in May 2025

8/10 Good

Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great for its price and location, staff could be a little nicer. Room doors are not too sound proof, at least on ground floor, there was noise from outside. Overall, however, it was a good stay.
Stayed 1 night in Apr 2025

6/10 Okay

J Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was ok, just no much furniture, neither a fridge. Feels the room empty
Stayed 3 nights in Apr 2025

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, the location was very convenient and walkable. Staff was very attentive and courteous. The bathroom is a little small but not a deal breaker. Had AC problems in one of the rooms, was provided with a small fan to help some, disappointed that were not offered some kind of credit or at least a free breakfast to make up for the inconvenience.
Stayed 1 night in Apr 2025

8/10 Good

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s second or third time’s me I stay here, all staff really friendly
Stayed 4 nights in Mar 2025

10/10 Excellent

Emily R, Washington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a great location in the center of Puebla
Stayed 1 night in Mar 2025

10/10 Excellent

Cesar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Bounsong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, blocks from downtown., good bed, great staff, valet parking excellent.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service
Great staff premises are clean and cozy.
Stayed 1 night in Nov 2024

10/10 Excellent

Rafael, Hewitt

Clean room
Stayed 1 night in Sep 2024

10/10 Excellent

Veysel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff, worth it!
Stayed 1 night in Oct 2024

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024