Excellent location and friendly staff. Walls are 'thin'...could use better insulation for more quiet.
It was more modern needs a bit updating in the hallways and flooring in room. Had enough storage space and big bathroom with nice tile. The staff was multi lingual. We could walk to zocalo square. The pool was nice but a bit small. Modern features and attentive staff was nice. The cuisine at the restaurant was affordable and very nice presented.
Central location steps from the beautiful Zocalo and walking distance to places I like in the beautiful and relaxed Ciudad de Puebla !
Close to main square and shopping. Smoke detectors in bedroom are noisy. Hard pillows
Super friendly staff and nice clean room. Couldn't be happier with my choice.
Close to Zocale. Rooms need refurbishing, esp bathrooms. Good breakfast with prompt and friendly waiter service. Needs better airport transfer service, and should ideally be complementary. Asking guests to pay 350 pesos for airport transfer is not tge best example of hospitality. Overall, nice hotel though.
Highly convenient location to historic attractions in downtown Puebla. A new hotel with good service. I didn’t had breakfast there but their buffet look complete.
Really great location, less than a 10 minute walk from the Zocalo. The hotel itself, however, was quite disappointing. We had to change rooms after the first day, as the key card reader on our room wouldn't work. The housekeeping didn't come until 6pm, until we made a request to come earlier in the day. In the gym, they really need to put up a curtain or blinds, as the sun beats down on you and blinds you while on the treadmill. We didn't even bother trying breakfast, after other reviews here. The staff at least were friendly, especially the valets. I would possibly return for the location, but there may be better hotels for the same price in a similar location.
NH is in a very central are of historic Puebla. Lots of shops and restaurants in walking distance. Comfortable beds and good buffet breakfast.
A bit disappointing could be because of the earthquake. The streets were closed off and it made it difficult to get to the hotel. The air conditioner wasn't working the first night. There were no water to shower the next day. Now it's time to check out. We were never told how to access the mini bar in the room. Maybe under different circumstances I would have given it a 4.
Rooms need updating. Swiming pool discusting, needs cleaning. Hotel staff try to corner you with breakfast buffet with poor quality food. They charged upfront and do not want credit credit card because they already chatge you. Very dissaponting experience with NH hotel. Nice loxation.
It isn't a luxury hotel but it's good for staying in the center of Puebla!
The gargage parking is not free.We hadn't noticed before when we picked this hotel.OK! My mistake... The coffee marker is there but it cost to make yourself a cup of coffee.(40 pesos) The drinking water also has a cost.and of course everything in the servi-bar. Then we had a terrible issue with the safe,which we won;t get into. We would never go back. But the hotel was clean,beds are excellent. No shower mat or sticky things so you don't slip,Could be dangerous. They don't have the bar/lounge they say they do.
NH Puebla is only a few blocks from the city center. Puebla is a historic city, charming, active, bustling. This hotel is a respite from all that old charm (read noisy, dusty, patched up over centuries---in a good way), where one can step into a modern environment that is classy and completely functional. Beds are comfortable, rooms are very clean and modern, excellent bathroom form and function, Wi-Fi, great air conditioning, excellent breakfasts, etc. These things are often sub-par at places one stays for their old word charm--where toilets don't work, hot water is unreliable, noise is constant, stucco is deteriorating, linens were purchased in the 1980s, etc. I was reenergized by staying there so I could step into the old city and really enjoy its antiquity instead of being fatigued by it 24/7! In short, old world charm abounds in Puebla. Make sure you have the energy to enjoy it all by feeling secure, clean and comfortable where you sleep.
no servia el a/c, fueron 2 veces a arreglarlo, en la 2da vez si lo arreglaron pero ya fue el 2do dia.
Ubicación y amabilidad del personal. Excelente. Las habitaciones ya denotan algunos años pero son funcionales y cómodas.
Nice hotel, but the carpets are a little dirty. The location is good..
Located in Puebla Historic Center, NH Puebla Centro Histórico is within a 10-minute walk of popular sights such as Puebla Cathedral and Zocalo Square. This 180-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to noon.
All 180 soundproofed rooms provide minibars, free bottled water, and safes. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.
Guests of NH Puebla Centro Histórico have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, self parking is MXN 60 per day, or you can take advantage of the airport shuttle (available 24 hours) for MXN 800 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a business center, a computer station, and express check-out.
Excellent location and friendly staff. Walls are 'thin'...could use better insulation for more quiet.
It was more modern needs a bit updating in the hallways and flooring in room. Had enough storage space and big bathroom with nice tile. The staff was multi lingual. We could walk to zocalo square. The pool was nice but a bit small. Modern features and attentive staff was nice. The cuisine at the restaurant was affordable and very nice presented.
Dear Guest, I would like to take this opportunity to thank you for sharing with us such a special review of your visit in Hotel Nh Puebla Centro Historico. I am delighted to know that you enjoyed our warm and professional service, we are fortunate to count with a very nice staff with service attitude. I'm glad to know you enjoyed your stay with us. Thank you for your preference and your recommendation, please come back soon !! It would be a pleasure to welcome you back in our beautiful propertie. Best regards,
Apreciable huesped, Esperamos se encuentre bien, agradecemos el tiempo que se tomó en calificarnos, nos complace saber que su experiencia con nosotros fue buena. Quedamos a sus ordenes. Saludos cordiales.
Central location steps from the beautiful Zocalo and walking distance to places I like in the beautiful and relaxed Ciudad de Puebla !
Dear guest, I would like to take this opportunity to thank you for sharing with us such special review of your visit in Hotel Nh Puebla Centro Historico. I truly appreciate your kind comment regarding your experience at our restaurant and I'm glad to know yo're enjoyed our fantanstic location. Thank you for your preference, we hope to have the opportunity to welcoming you back in our beautiful propertie.
Apreciable huesped, Esperamos se encuentre bien, agradecemos el tiempo que se tomó en calificarnos, nos complace saber quesu experiencia con nosotros ha sido agradabel. Le esperamos de nuevo, será un placer atenderle. Quedamos a sus ordenes. Saludos cordiales.
Close to main square and shopping. Smoke detectors in bedroom are noisy. Hard pillows
Dear Tite, It´s a pleasure to greet you and thank you for take your time and share your comments about you recent stay with us, this kind of feedback help us to detect our areas of opportunity to work on it and have constant improvements. Receive an apology about the nousy of the smoke detectors and the hard pillows. Sincerely We reiterate our apologies and look forward to giving us a second chance to show our improvements. Best regards,
Super friendly staff and nice clean room. Couldn't be happier with my choice.
Dear Connie, I sincerely appreciate your recent visit in Nh Puebla Centro Historico. Thank you for the time you took in writing us & share such special review about our hotel. I am delighted to hear that our Nh family take special care of you. We strive to go above and beyond for every guest and comments like yours encourage us to continue. We are looking forward to welcoming you again.
Close to Zocale. Rooms need refurbishing, esp bathrooms. Good breakfast with prompt and friendly waiter service. Needs better airport transfer service, and should ideally be complementary. Asking guests to pay 350 pesos for airport transfer is not tge best example of hospitality. Overall, nice hotel though.
Dear guest, I am pleased to read that your experience during your recent visit to Nh Puebla Centro Historico has been very good. Thank you very much for your input regarding our product and service and we hope to serve you once again at the hotel. Best regards,
Highly convenient location to historic attractions in downtown Puebla. A new hotel with good service. I didn’t had breakfast there but their buffet look complete.
Dear Alicia, We glad to know you had a great experience with us. We expect you soon. Thank you for you comments.
Really great location, less than a 10 minute walk from the Zocalo. The hotel itself, however, was quite disappointing. We had to change rooms after the first day, as the key card reader on our room wouldn't work. The housekeeping didn't come until 6pm, until we made a request to come earlier in the day. In the gym, they really need to put up a curtain or blinds, as the sun beats down on you and blinds you while on the treadmill. We didn't even bother trying breakfast, after other reviews here. The staff at least were friendly, especially the valets. I would possibly return for the location, but there may be better hotels for the same price in a similar location.
Dear Miss Caroline, I would like to thank you for the time you took to write to us about your recent experience at the NH Puebla Centro Historico hotel, I do value your feedback and apologize for the inconveniences you had during your stay. we work for in your next stay you can notice improvements.
Dear andresh883, I would like to take this opportunity to thank you for sharing with us such a special review of your visit in Hotel Nh Puebla Centro Historico. I am delighted to know that you enjoyed our warm and professional service and our perfect location. Thank you for your preference and your feedback about the insilation, please come back soon, It would be a pleasure to welcome you back in our beautiful propertie. Best regards,