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Recent guest reviews

The property is Beautiful. They used the original building from the 1400. But sadly you have to call or schedule if you want to used the pool , the laundry service took 4 days and not 24 hours, parking is small and the Communication between employees is not great. It took 18 e-mail and multiple phones call to set up a room for a event and I end up serving my guest do to only having one stuff in a event for 25 people. If we go back will be just to appreciate the building

The hotel exceeded our expectations. All the staff was welcoming and friendly especially, Esteban. We loved everything. We are already planning on coming back in a few months. Great location walking distance to anything you would need and more.

This hotel has tried to create a chic / sophisticated vibe but it doesn't work too well. There are some odd things going on here with the design / decor but overall it is comfortable and excellently located. It is a little expensive however for what it claims to be or what it intended on being. I would however, recommend it as I slept perfectly in a very comfortable bed in a quiet and dark (albeit stuffy and unventilated) room.

Location is excellent. Room was great, quiet, clean and dark so you could sleep all day if you wanted to. The room was however a little stuffy with no ventilation.... There were nice private spaces throughout the hotel where you could sit and enjoy the calm / respite from bustling Puebla centro. The staff were really nice and helpful. I would stay again but I think it is a little over priced.

The staff was always helpful and kind. I highly reommend the place. Breakfast was very good.

My friend and I found the hotel staff to be extremely friendly and helpful. I had been to Puebla several times in the past, but the hotel staff directed us to some wonderful, new restaurants. Hotel El Sueno is located in Puebla's historic district and situated within several blocks of the Zocalo, with a nice selection of sidewalk cafes, museums, fine restaurants and other attractions. We were provided a very memorable stay at a clean, comfortable boutique inn.

We went to explore Puebla before a meeting in DF. The city is safe, clean, and vibrant. The food is fabulous. The el Sueno is a very nice, upscale hotel. It has all the comforts you would expect from a leading hotel in any city on the planet. Our room, a master suite, was spacious, clean and comfortable. The hotel restaurant is excellent. One drawback ... the room wired internet did not work. The wireless only reaches a limited area of the hotel. We'd go back in a heartbeat.

Excellent spa hotel in the central historic district with easy access to all. Outstanding chef, well appointed rooms, at very reasonable prices by any standard. The staff are extremely accommodating.

9 Oriente No. 12 Centro Histórico Puebla PUE

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Puebla Historic Center, El Sueño Hotel & Spa is next to Amparo Museum and Palafoxiana Library. This 20-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and free in-room WiFi.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7:30 AM to 12:30 PM. Enjoy dining at one of 2 onsite restaurants including La Tentacion, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Minibars, free newspapers, and safes are also available.


Property features

Guests staying at El Sueño Hotel & Spa enjoy access to a full-service spa, an indoor pool, and a rooftop terrace. Free valet and self parking are available—or if you're not driving, take the shuttle from the hotel to the airport (available 24 hours) for MXN 480 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this adults-only hotel include free WiFi in public areas, a meeting room, and a library.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Plus

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds

2 Double Beds | Sleeps 2

Guest reviews for El Sueño Hotel & Spa

Everyone (2) Couples (3) Family (2) Other (1) Friends (1)
3
Everyone

The property is Beautiful. They used the original building from the 1400. But sadly you have to call or schedule if you want to used the pool , the laundry service took 4 days and not 24 hours, parking is small and the Communication between employees is not great. It took 18 e-mail and multiple phones call to set up a room for a event and I end up serving my guest do to only having one stuff in a event for 25 people. If we go back will be just to appreciate the building

By on Aug 23, 2022

Review comment responded on Sep 13, 2022

Dear Henny!Thank you very much for taking the time to express your commentIt is a pleasure for us to know that the facilities and rooms were to your liking.Allow me tell you that the hotel is built in a house of the eighteenth century (1800) which continues to retain its magic and authenticity as each of our rooms that are decorated in a unique wayLet me explain, access to the wet areas such as, pool, jacuzzi and steam room are for the use of our guests, we certainly have a set schedule, which is from 8:00 am to 8:00 pm, for the use of jacuzzi and steam room if we require a prior reservation, since the use would be exclusively for you and we do not want you to join someone else, as for the swimming lane, there was no reservation on your part, but we told you that you do not need a reservation as such, it can be used as long as it is within the established schedules.We understand that you contacted us to verify certain points since August 8, such as to verify that your reservation was correct since you had made it through expedia, as well as to request a menu for your guests. Certainly there were some emails (6 to be exact) Where you made us inquiries and asked for certain options and the reception team did their best to answer your questions in a timely manner as well as help you coordinate your menu, there were changes and modifications by you, as well as special requests, that is why there were a certain number of messages as well as phone calls, all this so that there wouldn't be something you didn't want.We thank you for your comment, which helps us grow, if one day you return to Puebla, we hope to be part of your rest option.Best regards

5
Partner Couples

The hotel exceeded our expectations. All the staff was welcoming and friendly especially, Esteban. We loved everything. We are already planning on coming back in a few months. Great location walking distance to anything you would need and more.

By on Nov 23, 2021

Review comment responded on Dec 6, 2021

Dear Christine Weathers! Thank you very much for taking a few minutes of your valuable time and giving us such a magnificent comment. We are glad to know that your stay was unique and that you could dream with us. The staff works every day to provide you with a good service in order to make your stay pleasant. As you mention, due to our location, we are just a short walk from the main points of interest of the city. We're glad to know you'll be coming back son!! Best regards

4

great stay!

Everyone

By , from Boston on Oct 10, 2016

4

nice

Family

This hotel has tried to create a chic / sophisticated vibe but it doesn't work too well. There are some odd things going on here with the design / decor but overall it is comfortable and excellently located. It is a little expensive however for what it claims to be or what it intended on being. I would however, recommend it as I slept perfectly in a very comfortable bed in a quiet and dark (albeit stuffy and unventilated) room.

By on Aug 3, 2014

4

interesting

Family

Location is excellent. Room was great, quiet, clean and dark so you could sleep all day if you wanted to. The room was however a little stuffy with no ventilation.... There were nice private spaces throughout the hotel where you could sit and enjoy the calm / respite from bustling Puebla centro. The staff were really nice and helpful. I would stay again but I think it is a little over priced.

By on Aug 3, 2014

4

excellent

Other

The staff was always helpful and kind. I highly reommend the place. Breakfast was very good.

By on Nov 6, 2011

4

great stay at hotel el sueno, puebla

Friends

My friend and I found the hotel staff to be extremely friendly and helpful. I had been to Puebla several times in the past, but the hotel staff directed us to some wonderful, new restaurants. Hotel El Sueno is located in Puebla's historic district and situated within several blocks of the Zocalo, with a nice selection of sidewalk cafes, museums, fine restaurants and other attractions. We were provided a very memorable stay at a clean, comfortable boutique inn.

By on Feb 28, 2011

4

puebla - sweet and safe

Couples

We went to explore Puebla before a meeting in DF. The city is safe, clean, and vibrant. The food is fabulous. The el Sueno is a very nice, upscale hotel. It has all the comforts you would expect from a leading hotel in any city on the planet. Our room, a master suite, was spacious, clean and comfortable. The hotel restaurant is excellent. One drawback ... the room wired internet did not work. The wireless only reaches a limited area of the hotel. We'd go back in a heartbeat.

By on Jan 25, 2011

4

hotel el sueno, puebla, m

Couples

Excellent spa hotel in the central historic district with easy access to all. Outstanding chef, well appointed rooms, at very reasonable prices by any standard. The staff are extremely accommodating.

By on Jan 1, 2011

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