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El Sueño Hotel & Spa

4.0 star property
Adults-only hotel with 2 restaurants and a full-service spa
VIP Access

Choose dates to view prices

Photo gallery for El Sueño Hotel & Spa

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes
Reception
Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes
Indoor pool
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Bar
  • Spa
  • Parking included

Explore the area

Map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500
  • Puebla Cathedral
    ‪2 min walk‬
  • Zócalo de Puebla
    ‪3 min walk‬
  • Puebla Convention Center
    ‪10 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬
VIP Access
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Room options

View all photos for Master Suite

Master Suite | Minibar, in-room safe, desk, blackout drapes

Master Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 387 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Plus

Standard Plus | Minibar, in-room safe, desk, blackout drapes

Standard Plus

9.6 out of 10
Exceptional
(8 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puebla

Located in Puebla Historic Center, El Sueño Hotel & Spa is within a 10-minute walk of popular sights such as Zócalo de Puebla and Puebla Cathedral. This 20-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Puebla Cathedral - 2 min walk - 0.1 miles
  • Zócalo de Puebla - 3 min walk - 0.2 miles
  • Puebla Convention Center - 10 min walk - 0.6 miles
  • Centro Expositor - 6 min drive - 2.1 miles
  • Angelopolis Commercial Center - 6 min drive - 2.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬3 min walk
  • ‪Zaranda Café - ‬3 min walk
  • ‪Clemente Caffe - ‬3 min walk
  • ‪Le Sucrèe - ‬1 min walk
  • ‪Licorería San Pedrito - ‬1 min walk

About this property

El Sueño Hotel & Spa

Adults-only hotel with 2 restaurants and a full-service spa
Guests staying at El Sueño Hotel & Spa enjoy access to a full-service spa, an indoor pool, and a rooftop terrace. Free valet and self parking are available—or if you're not driving, take the shuttle from the hotel to the airport (available 24 hours) for MXN 480 per vehicle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only hotel include free WiFi in public areas, a meeting room, and a library.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Minibars, free newspapers, and safes are also available.
Recreational amenities at the hotel include an indoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Tentacion
  • Salon Frenesi

Things to do

  • Full-service spa
  • Indoor pool
  • Library

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 700
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: MXN 700

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per night
  • 1 total (33 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 1000 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

El Sueno Hotel
El Sueño Hotel
El Sueño Hotel Puebla
El Sueño Puebla
El Sueño Hotel & Spa Hotel
El Sueño Hotel & Spa Puebla
El Sueño Hotel & Spa Hotel Puebla

Frequently asked questions

Are free cancellation options available at El Sueño Hotel & Spa?

El Sueño Hotel & Spa provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see within easy reach of El Sueño Hotel & Spa?

This hotel is situated in Puebla Historic Center within a 10-minute walk of Zócalo de Puebla and Puebla Cathedral. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Is there parking available at El Sueño Hotel & Spa?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at El Sueño Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include Thai massages, sports massages, reflexology, and body wraps.

Does El Sueño Hotel & Spa feature a casino at the property?

No, El Sueño Hotel & Spa doesn't have a casino.

Is there an indoor pool at El Sueño Hotel & Spa?

Yes, this hotel has an indoor pool.

Is El Sueño Hotel & Spa good for couples?

This adults-only hotel offers plenty of amenities for couples including an indoor pool, a bar, and 2 restaurants.

Are there hot tubs at El Sueño Hotel & Spa?

Yes, guests can enjoy a spa tub at this hotel.

Does El Sueño Hotel & Spa feature a restaurant that includes a breakfast menu?

Yes, El Sueño Hotel & Spa has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does El Sueño Hotel & Spa allow pets to stay for free?

Although they can't stay for free, pets are welcome at El Sueño Hotel & Spa for a fee of MXN 350 per pet, per night.

Are there connecting rooms at El Sueño Hotel & Spa?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to El Sueño Hotel & Spa?

The closest major airport to El Sueño Hotel & Spa is Puebla Intl. Airport (PBC), which is 22.6 mi away (43 minutes by car).

Can I book a room with a balcony at El Sueño Hotel & Spa?

Yes, some guestrooms at El Sueño Hotel & Spa offer a balcony.

El Sueño Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 259 out of 387 reviews
Rating 8 - Good. 84 out of 387 reviews
Rating 6 - Okay. 24 out of 387 reviews
Rating 4 - Poor. 11 out of 387 reviews
Rating 2 - Terrible. 9 out of 387 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

David

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Luis, Pharr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great atmosphere

Very smooth checkin and checkout; helpful front desk and staff. Very clean and comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Eliel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff was so friendly and the design of the space is breathtaking. The room was spacious and comfortable, and there was so much attention to detail in every corner to surprise and delight you. The drinks and food is amazing, and like the hotel, are works of art unto themselves. We plan to come back very soon!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Great place!
Stayed 1 night in Dec 2024

10/10 Excellent

Karin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property, staff were friendly and welcoming. The rooms were nicely kept, and very beautiful. Great suggestions from staff as far as food recommendations. Will stay in this hotel next time I’m in Puebla
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Puebla & Cholula

Great service and charming hotel in the heart of the historic center.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jacqueline, Frazier Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really accommodating and friendly. Jorge was very attentive and helpful. The room was spacious and beautifully decorated. I will be back.
Stayed 1 night in Jul 2024

10/10 Excellent

Arleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love the people that work there!!!
Stayed 15 nights in Jun 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel delivered impeccably

⭐️⭐️⭐️⭐️⭐️ Stepping into El Sueño Hotel felt like entering a realm of luxury and comfort. The accommodations were not just outstanding, but a true testament to opulence. The rooms exuded warmth and elegance, making each moment spent indoors a pleasure. The staff, with their welcoming smiles and attentive service, ensured that every need was met promptly and with a genuine desire to exceed expectations. Their friendly demeanor added a personal touch that made the stay truly memorable. Nestled in a great location, the hotel offered convenience without compromising on tranquility. Whether exploring the city or simply enjoying the surroundings, the easy access to key attractions was a definite plus. As a modern traveler, fast wifi is always a priority, and El Sueño Hotel delivered impeccably. The seamless connectivity allowed for both work and leisure to coexist harmoniously. The air conditioning was a true blessing, especially in the warm Mexican climate. Returning to a cool and refreshing room after a day of exploration made the experience all the more enjoyable. The pool area was a haven of relaxation, offering a serene escape from the bustling city. The crystal-clear waters beckoned, providing a perfect spot to unwind and soak in the essence of Puebla. And the myriad of other amenities? Simply exceptional. Highly recommended!
Stayed 2 nights in May 2024

8/10 Good

Maria, Mississauga

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel few blocks from the cathedral, very friendly staff. Good american breakfast included.
Stayed 3 nights in Mar 2024

8/10 Good

Felipe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic Mansion

Lovely and romantic setting.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent for walking in the Zocalo area, the staff were very friendly and the breakfasts were very good. Our room was located downstairs with no outdoor views so it was a bit dark, but overall OK.
Stayed 4 nights in Jan 2024

2/10 Terrible

Francisca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. The breakfast was excelent.
Stayed 1 night in Dec 2023

10/10 Excellent

Eduardo, Medley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Súper beautiful rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, decent internet, and great breakfast options.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Terrible room

The room decoration and amenities are terrible, small bathroom, small tv, wall painted in red and silver; strange room and strange hotel overall. They tried to give a “cool vibe” to it but it ended being a visual disaster.
Stayed 2 nights in Nov 2023

10/10 Excellent

Liborio J M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most comfortable hotel

Excellent hotel with rooms that are decorated beautifully. Located in the historic district of Puebla. The staff were very attentive and polite. Most spoke English as well as Spanish. The food in the restaurant was wonderful as well. Really enjoyed our stay and would return.
Stayed 5 nights in Oct 2023

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