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El Sueño Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for El Sueño Hotel & Spa

Indoor pool
Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes
Daily cooked-to-order breakfast for a fee
Indoor pool
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
9 Oriente No. 12 Centro Histórico, Puebla, PUE, 72500
  • Place, Puebla Cathedral
    ‪2 min walk‬
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Convention Center
    ‪12 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 387 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Master Suite

Master Suite | Minibar, in-room safe, desk, blackout drapes

Master Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Plus

Standard Plus | Minibar, in-room safe, desk, blackout drapes

Standard Plus

9.4 out of 10
Exceptional
(10 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Puebla

Located in Puebla Historic Center, El Sueño Hotel & Spa is within a 10-minute walk of popular sights such as Zócalo de Puebla and Puebla Cathedral. This 20-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Amparo Museum - 2 min walk - 0.1 miles
  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 2 min walk - 0.1 miles
  • Palafoxiana Library - 2 min walk - 0.1 miles
  • Puebla Convention Center - 12 min walk - 0.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬3 min walk
  • ‪El Guero Marinero - ‬2 min walk
  • ‪Licorería San Pedrito - ‬1 min walk
  • ‪Augurio - ‬1 min walk
  • ‪Zaranda Café - ‬3 min walk

About this property

El Sueño Hotel & Spa

Guests staying at El Sueño Hotel & Spa enjoy access to a full-service spa, an indoor pool, and a rooftop terrace. Free valet and self parking are available—or if you're not driving, take the shuttle from the hotel to the airport (available 24 hours) for MXN 480 per vehicle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only hotel include free WiFi in public areas, a meeting room, and a library.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Minibars, free newspapers, and safes are also available.
Recreational amenities at the hotel include an indoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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  • Pool
  • Spa
  • Pet friendly
  • Parking included
9.6 out of 10, Exceptional, 828 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Tentacion
  • Salon Frenesi

Things to do

  • Full-service spa
  • Indoor pool
  • Library

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2002

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 700
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: MXN 700

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per night
  • 1 total (33 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 1000 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free parking.
Property Registration Number 131341

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

El Sueno Hotel
El Sueño Hotel
El Sueño Hotel Puebla
El Sueño Puebla
El Sueño Hotel & Spa Hotel
El Sueño Hotel & Spa Puebla
El Sueño Hotel & Spa Hotel Puebla

Frequently asked questions

Are free cancellation options available at El Sueño Hotel & Spa?

El Sueño Hotel & Spa provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at El Sueño Hotel & Spa?

As of Jun 16, 2026, prices found for a 1-night stay for 2 adults at El Sueño Hotel & Spa on Jun 23, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of El Sueño Hotel & Spa?

This hotel is situated in Puebla Historic Center, just steps from Amparo Museum and Palafoxiana Library, and within a short walk of Zócalo de Puebla. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Will I be able to park at El Sueño Hotel & Spa?

Yes, valet and self parking are offered for free at the hotel.

Is there a spa at El Sueño Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include Thai massages, sports massages, reflexology, and body wraps.

Does El Sueño Hotel & Spa feature a casino at the property?

No, El Sueño Hotel & Spa doesn't have a casino.

Is there an indoor pool at El Sueño Hotel & Spa?

Yes, this hotel has an indoor pool.

What do couples enjoy most about El Sueño Hotel & Spa?

This adults-only hotel offers many amenities for couples such as 2 restaurants and an indoor pool with some guestrooms featuring a private indoor hot tub.

Does El Sueño Hotel & Spa have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does El Sueño Hotel & Spa feature a restaurant that includes a breakfast menu?

Yes, El Sueño Hotel & Spa has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does El Sueño Hotel & Spa allow pets to stay for free?

Although they can't stay for free, pets are welcome at El Sueño Hotel & Spa for a fee of MXN 350 per pet, per night.

Does El Sueño Hotel & Spa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to El Sueño Hotel & Spa?

The closest major airport to El Sueño Hotel & Spa is Puebla Intl. Airport (PBC), which is 22.6 mi away (43 minutes by car).

Can I book a room with a balcony at El Sueño Hotel & Spa?

Yes, some guestrooms at this hotel offer either a balcony and a patio.

El Sueño Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 302 out of 454 reviews
Rating 8 - Good. 94 out of 454 reviews
Rating 6 - Okay. 34 out of 454 reviews
Rating 4 - Poor. 12 out of 454 reviews
Rating 2 - Terrible. 12 out of 454 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, staff, cleanliness in the entire property. The location is incredible you have everything around.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! The attend to detail and wonderfully friendly staff made my trip one to remember
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, close to the main attraction, the staff was very friendly.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, quiet, clean boutique hotel very close to Zócalo de Puebla. Always my “go-to” stay whenever in Puebla
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice room and restroom. Was woken up one night at 11:30 by some staff were spraying something with a very loud machine. Hotel was pretty empty when we were there but could see if being noisy if they were busy.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Great place!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here, came for a wedding. Staff was warm, friendly, and very helpful. The architecture of the building was beautiful and Unique. The zocalo is a beautiful area and we were lucky enough to be there when they had decorated for dia de los muertas. We had a wonderful stay overall!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located, a delicious breakfast and parking included, great service and lovely rooms!!!
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will go back again, my wife and I enjoyed our stayed.
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay in Puebla & Cholula

Great service and charming hotel in the heart of the historic center.
Stayed 3 nights in Sep 2024
Verified

6/10 Okay

Mario

Liked: Cleanliness
Disliked: Property conditions & facilities
The price of the room does not reflect the value offered. The property appears dated and is not very well maintained. While the hotel overall is pleasant, the valet parking staff was not particularly courteous, and no assistance with luggage was offered upon arrival. Considering the rate, there are better accommodation options available in Cuernavaca.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, decent internet, and great breakfast options.
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Ruben

Liked: Cleanliness
Very limited choices
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, neat, beautiful and friendly, would return for sure!
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. Location was great because it was quiet and conveniently located where you can walk anywhere.
Verified

8/10 Good

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place, good location, quirky.
Stayed 3 nights in Feb 2023
Verified

8/10 Good

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was really kind
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Francisco Mendez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as i expected
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great atmosphere

Very smooth checkin and checkout; helpful front desk and staff. Very clean and comfortable.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Mr

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisy room next to nightclub and toilet has a bad smell
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good. The breakfast was excelent.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel few blocks from the cathedral, very friendly staff. Good american breakfast included.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property, staff were friendly and welcoming. The rooms were nicely kept, and very beautiful. Great suggestions from staff as far as food recommendations. Will stay in this hotel next time I’m in Puebla
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Samanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, beautiful, clean room and friendly staff! We loved it !
Stayed 1 night in Dec 2022

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