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Holiday Inn Express Puebla

2.5 out of 5.0

Recent guest reviews

Went down for my boyfriend's brothers wedding. Most of there friends and family stated at the Holiday Inn Express. The road to get to the hotel is simple until you leave, then you have to go around the highest again. Overall, It was quite comfortable; beds were clean, nice window view that shed sunlight in the right places. The pool and gym area are located on the rooftop,again providing a gorgeous view of Puebla. Also, conveniently located near a few restaurants, & a bumpin karaokee bar. We ordered late night food from the hotel restaurant and it wasn't to our liking, but the continental breakfast was decent. There is also no room fridge. Moreover, we were able to get a taxi & uber super fast. Reccomendation: - Uber everywhere if you can (traffic is crazy) - Don't put your key near your phone (might get stuck in the elevator, or key may not work)

This location is a typical business hotel with quite nice guys working here. The reception desk and the breakfast team is very nice and helpful. The Gym is small but nicely arranged. The location of the hotel is quite good. About 15 minutes of walk to get to a very nice mall with lots of shops, restaurants, cinema and nice people. A hyper market is just some more minutes to walk. More or less on the same distance you will get to the Av. Juarez where you can find a lot of restaurants, bars and clubs. Good place to go after a long day of work.

This is considered a business hotel, and you will find little difference from American versions (maybe better service here). Good, safe hotel. Surrounding area doesnt have a lot to offer, the other Holiday Inn is in the middle of mall areas. But really you shouldnt be staying here if on vacation, go here for business, go to a mexican hotel if on vacation to experience mexico. But if you decide to stay here, you are in a good hotel that is a uber ride away from everything.

Hotel's rooms stinks, "continental" breakfast was cheap, not healthy at all, scrambled eggs everyday, cold ham, third world fruits. They will turn A/C off if you go out to take care of business, wont give you extra bottles of water, just a bottle a day. One night invited us to a hotel "cocktail" they had only draught beer, peanuts, and small potatoes kabobs, but were serving their VIPs a German group staying in the hotel. We spent 21 days here and customer service sucks, one day they didn't leave any soap< I requested some it took them two hours to bring me soap, shampoo, and coffee.

If you´ve ever stayed at a Holiday Inn Express anywhere in the world you´ll know what to expect here. The room was clean with comfortable beds and a very nice shower. There is a business center with computers available plus free wifi. The free breakfast was good. A previous reviewer complained that they didn´t offer the same items as they do in the US - but this is Mexico. A traveler from Mexico shouldn´t expect chilaquiles or tamales at the HI Express in Omaha, nor should a traveler from the US expect hotcakes or cinnemon rolls in Puebla. The hotel is a couple miles from the historic center which means taking a taxi or the hotel shuttle to get there. Unfortunately, the shuttle gets booked up so we weren´t able to take it when we wanted. Also there are few restaurants within walking distance - unless you want to walk nearly 1 km to the Galerias Serdan shopping center. Other than that small inconvenience, the hotel met all of our expectations.

We stayed here for 16 nights in December. We were in a suite on the 1st floor and it was huge. The room had a fridge, microwave, coffee maker, dinette with four chairs, sofa, three chairs with ottomans, desk, etc. The downside was that there was no view, but there were many positives and the rate was exceptional. The service provided by the front desk staff, breakfast staff and housekeeping staff was consistently friendly, helpful and professional. The breakfast was good, with a large variety of options. It was handy to have a washer and dryer at our disposal for $2 a use, detergent included. The hotel was a short walk from a Walmart, many great restaurants on Juarez Avenue and a bit of a longer walk to the center of town. I used Uber to get around while my husband worked and sightseeing couldn't have been easier. I often walked the 30 to 45 minutes back to the hotel from the zocalo. We would definitely stay here again.

Hotel has free parking. The breakfast was good. The front desk staff were helpful. There is a pool but I did not use it. The rooms were quiet and nice. The beds are comfortable. A nice hotel located not to far from downtown. Only downside is that I did laundry and the hotel did a good job except I could not charge it to the room. Had to pay cash. Kind of a pain.

Having stayed at other IHG locations I expected so much more from a Holiday Inn Express - I'm sitting here at this hotel wishing I had selected a different place... especially since I'm here for a full 6 nights. The staff was really friendly and the price was reasonable but that's about it. -I made the reservation with the IHG call center and gave them my rewards number but they didn't bother to transmit it over to the hotel with my reservation. I noticed it was missing a check-in and had to bring it to the attention of the front desk. -The desk lamp in my room did not work on my arrival so I called the front desk and they sent up someone from maintenance. He took the light and it took more than an hour for him to come back with a replacement. In the meantime I stayed up waiting for him to return but I was exhausted after a long day of traveling and just wanted to go to bed. If I had known it was going to take that long I would've let them fix it the next day. -my room didn't have an alarm clock. I wanted to set it because I had an early business meeting the following morning. I had to call and ask for one to be delivered... Seems weird you're a hotel without alarm clocks in the rooms?? -if you're expecting a breakfast like you might find at a Holiday Inn Express in the United States be prepared for a surprise. They didn't have any of the hot cinnamon rolls or pancakes which I thought were standards for this brand. The breakfast is definitely geared for the local market. -The hotel lobby is also under construction and there's only one functioning elevator which is really slow. I found it much quicker to climb seven flights of stairs than sit and wait for the elevator. On the positive side, there was never a need to use the fitness center. Next time, I am going to try the Courtyard Marriott down the street.

Very satisfied with my stay here! Booked two rooms connected with two beds each room. Beds comfortable, clean rooms overall nice room. Free breakfast was great: more choices than a continental breakfast. You see the pool from my table and look nice. The parking lot was crossing the street with security gate and personal. My next time here will come back to this Hotel.

I was on the 7th floor volcano view. The king size bed was comfy and clean. Breakfast was ok amd the small indoor pool was perfect for kids. The parking lot was free and annexed to the intercontinental.

Blvd. Hermanos Serdan 45 Puebla PUE

Hotel highlights

  • Free local cuisine breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Within a short walk of Fuente de los Frailes, Holiday Inn Express Puebla is within 2 miles (3 km) of Cuexcomate Volcano. This 188-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center. National Museum of Mexican Railroads and Uriarte Talavera are also nearby.


Start your day off right with a free local cuisine breakfast. Satisfy your hunger from the comfort of your room with 24-hour room service.


All of Holiday Inn Express Puebla's 188 rooms are air-conditioned and have an array of amenities, including coffee makers, free newspapers, and free local calls. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free bottled water, laptop-compatible safes, and ironing boards are also available.

Property features

At Holiday Inn Express Puebla, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include 3 meeting rooms, a 24-hour business center, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 195 reviews