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Collection O Hotel Del Portal, Puebla

3.5 star property
Colonial hotel with a 24-hour front desk and a restaurant

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Photo gallery for Collection O Hotel Del Portal, Puebla

Standard With View | 1 bedroom, premium bedding, in-room safe, desk
Lunch and dinner served, Mexican cuisine
Front of property - evening/night
Reception
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Cathedral
    ‪3 min walk‬
  • Puebla Convention Center
    ‪7 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

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Room options

View all photos for Quadruple Room Standard

1 bedroom, premium bedding, in-room safe, desk

Quadruple Room Standard

  • Sleeps 4

View all photos for Double Room Standard

1 bedroom, premium bedding, in-room safe, desk

Double Room Standard

  • Sleeps 2

View all photos for Single Room Standard

1 bedroom, premium bedding, in-room safe, desk

Single Room Standard

  • Sleeps 1

View all photos for Triple Room Standard

1 bedroom, premium bedding, in-room safe, desk

Triple Room Standard

  • Sleeps 3

View all photos for Quadruple Room Standard

1 bedroom, premium bedding, in-room safe, desk

Quadruple Room Standard

  • Sleeps 4

View all photos for Triple Room Standard

Exterior

Triple Room Standard

  • Sleeps 3

View all photos for Double Room Standard

1 bedroom, premium bedding, in-room safe, desk

Double Room Standard

  • Sleeps 2

View all photos for Single Room Standard

1 bedroom, premium bedding, in-room safe, desk

Single Room Standard

  • Sleeps 1

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About the neighborhood

Puebla

Located in Puebla Historic Center, Collection O Hotel Del Portal, Puebla is next to popular attractions like Zócalo de Puebla and Puebla Cathedral. This 90-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Centro Expositor - 5 min drive - 1.7 miles
  • Angelopolis Commercial Center - 7 min drive - 3.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Café & Tocino - ‬1 min walk

About this property

Collection O Hotel Del Portal, Puebla

Colonial hotel with a 24-hour front desk and a restaurant
Collection O Hotel Del Portal, Puebla features free WiFi in public areas, meeting rooms, and a business center. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a meeting room, a computer station, and a terrace.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include free local calls, fans, and laptop-compatible safes.

Languages

English, Spanish

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9.0 out of 10, Wonderful, 910 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: MXN 120 per night (656 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla
Collection O Portal, Puebla
Collection O Hotel Del Portal
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal, Puebla Hotel
Collection O Hotel Del Portal, Puebla Puebla
Collection O Hotel Del Portal, Puebla Hotel Puebla

Frequently asked questions

What is there to do within easy reach of Collection O Hotel Del Portal, Puebla?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Puebla Cathedral. You'll also find Cuauhtemoc Stadium and Angelopolis Commercial Center within a short drive.

Is there parking available at Collection O Hotel Del Portal, Puebla?

No, there isn't parking available at the hotel.

Is there a spa at Collection O Hotel Del Portal, Puebla?

Spa services at the hotel include couples treatments.

Does Collection O Hotel Del Portal, Puebla feature a casino on the premises?

No, Collection O Hotel Del Portal, Puebla doesn't have a casino.

Will I find an indoor pool at Collection O Hotel Del Portal, Puebla?

No, there is no indoor pool at this hotel.

Is Collection O Hotel Del Portal, Puebla good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a bar and a restaurant.

Are there hot tubs at Collection O Hotel Del Portal, Puebla?

No, this hotel doesn't have a spa tub.

Does Collection O Hotel Del Portal, Puebla have a restaurant with a breakfast menu?

No, Collection O Hotel Del Portal, Puebla doesn't have a restaurant that serves breakfast.

Will Collection O Hotel Del Portal, Puebla allow pets to stay for free?

No, pets and service animals aren't allowed at Collection O Hotel Del Portal, Puebla.

Does Collection O Hotel Del Portal, Puebla have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Collection O Hotel Del Portal, Puebla?

The closest major airport to Collection O Hotel Del Portal, Puebla is Puebla Intl. Airport (PBC), which is 22.4 mi away (40 minutes by car).

Can I book a room with a balcony at Collection O Hotel Del Portal, Puebla?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Collection O Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 354 out of 880 reviews
Rating 8 - Good. 280 out of 880 reviews
Rating 6 - Okay. 131 out of 880 reviews
Rating 4 - Poor. 62 out of 880 reviews
Rating 2 - Terrible. 53 out of 880 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ubaldo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel previous and it is economical for the location
Stayed 1 night in Apr 2025

8/10 Good

Yong Nicholas, Alameda

Liked: Cleanliness
Great location. But the place definitely shows its age, and wear and tear. Staff couldn’t seem to care less.
Stayed 3 nights in Mar 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the hart off Puebla you can walk everywhere from A lot off places to visit nearby
Stayed 1 night in Feb 2025

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed her a couple of times and staff is always very pleasant and helpful. Property is conveniently in the center of Puebla with a walkable park. I love staying here with my family.
Stayed 2 nights in Feb 2025

10/10 Excellent

Reyna

Stayed 1 night in Feb 2025

8/10 Good

Norma

Traveled with group
Great location.. the hotel is a historic building so it needs some upgrades but overall we had a pleasant stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pretty Puebla

Very good only one man on recepcion very rude and wanted to charge his extra for two hours Parking because we arrived early but everything else was good unfortunately there was another man on the Recepcion called Geraldo who was very good
Stayed 2 nights in Feb 2025

6/10 Okay

emilio

Traveled with family
Good
Stayed 2 nights in Feb 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Love it!
Stayed 1 night in Jan 2025

8/10 Good

Yves

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately there was notable differences between the advertising done by Expedia and the equipment available in the room. The staff made sure after offering an other room that we have a mini frigo and a safe.
Stayed 4 nights in Jan 2025

8/10 Good

Luis miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Beatriz

Stayed 2 nights in Jan 2025

10/10 Excellent

emilia, newburgh

Stayed 1 night in Nov 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location/Price
Stayed 1 night in Dec 2024

10/10 Excellent

gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in a few hours ealy...so 5 stars
Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Rovin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests should have a slipper for moving around in the room, tiles are very cold. Otherwise it is a pleasant stay.
Stayed 3 nights in Oct 2024

8/10 Good

Margarita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the places I wanted to visit in the Historic Centre
Stayed 1 night in Nov 2024

8/10 Good

Guadalupe

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place is amazingthanks to all the staff very friendly 💕
Stayed 3 nights in Oct 2024

10/10 Excellent

JUAN

Stayed 2 nights in Oct 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Gloria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the area is really good
Stayed 2 nights in Oct 2024

8/10 Good

Juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful hotel with excellent staff service, but I didn’t like the smell of the sink in the bathroom.
Stayed 2 nights in Oct 2024