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HOTEL SANTIAGO

2.5 star property

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Photo gallery for HOTEL SANTIAGO

Terrace/patio
Terrace/patio
Front of property
Flat-screen TV
Iron/ironing board, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
3 PONIENTE 106, COL. CENTRO, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪1 min walk‬
  • Place, Puebla Cathedral
    ‪2 min walk‬
  • Place, Puebla Convention Center
    ‪10 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(29 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Puebla

Located in Puebla Historic Center, HOTEL SANTIAGO is next to Zócalo de Puebla and Puebla Cathedral. This 37-room hotel welcomes guests with conveniences like 24-hour room service, free in-room WiFi, and free self parking.

What's nearby

  • Zócalo de Puebla - 1 min walk - 0.1 miles
  • Puebla Cathedral - 2 min walk - 0.1 miles
  • Los Sapos Bazaar - 5 min walk - 0.3 miles
  • Santo Domingo Church - 5 min walk - 0.3 miles
  • Puebla Convention Center - 10 min walk - 0.6 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬1 min walk
  • ‪Tacos Tony - ‬2 min walk
  • ‪Restaurante Hotel Royalty - ‬2 min walk

About this property

HOTEL SANTIAGO

Guests of HOTEL SANTIAGO have access to free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free newspapers and free local calls are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free self parking on site

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • Elevator (39 inch wide door)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Restaurant dining guides

More

  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

HOTEL SANTIAGO Hotel
HOTEL SANTIAGO Puebla
HOTEL SANTIAGO Hotel Puebla

Frequently asked questions

Is free cancellation available at HOTEL SANTIAGO?

HOTEL SANTIAGO provides free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What can I see close to HOTEL SANTIAGO?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Palafoxiana Library, and within a short walk of Los Sapos Bazaar. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Is parking available on site at HOTEL SANTIAGO?

Yes, self parking is offered for free at the hotel.

Does HOTEL SANTIAGO feature a casino?

No, HOTEL SANTIAGO doesn't have a casino.

Will I find an indoor pool at HOTEL SANTIAGO?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at HOTEL SANTIAGO?

Couples staying at this hotel will value amenities like around-the-clock room service, city views in some guestrooms, as well as a 24-hour front desk.

Does HOTEL SANTIAGO have a hot tub?

No, there isn't a spa tub at this hotel.

Does HOTEL SANTIAGO have a restaurant with a breakfast menu?

No, HOTEL SANTIAGO doesn't have a restaurant that serves breakfast.

Will HOTEL SANTIAGO allow pets to stay free of charge?

No, pets and service animals aren't allowed at HOTEL SANTIAGO.

Does HOTEL SANTIAGO have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from HOTEL SANTIAGO?

The closest major airport to HOTEL SANTIAGO is Puebla Intl. Airport (PBC), which is 23.5 mi away (44 minutes by car).

Are there rooms with balconies at HOTEL SANTIAGO?

No, there aren't any guestrooms with balconies at HOTEL SANTIAGO.

HOTEL SANTIAGO Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 121 out of 182 reviews
Rating 8 - Good. 47 out of 182 reviews
Rating 6 - Okay. 11 out of 182 reviews
Rating 4 - Poor. 3 out of 182 reviews
Rating 2 - Terrible. 0 out of 182 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Alonso

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff & view from my room
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Good
Stayed 1 night in Oct 2025

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
right in the heart of time square lots or restaurants to choose from
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities
Stayed 1 night in Sep 2025

8/10 Good

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went far and beyond to make us feel welcome.
Stayed 1 night in Jul 2025

8/10 Good

Jannine

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel in a great location just steps to the Zocalo. The rooms do not have good soundproofing so bring ear plugs if noise bothers you. No air conditioning but did have a floor fan that was adequate.
Stayed 1 night in Jun 2025

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was within walking distance. People very friendly. Fany did excellent in cleaning our room 👏 👌 🙌. The people at the front desk were very friendly and helpful when we needed some items. I higly recommend this place to stay. Everything super clean.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ramiro

Stayed 1 night in Jun 2025

10/10 Excellent

MARVELLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and the views on the rooftop were amazing!
Stayed 2 nights in Mar 2025

8/10 Good

Cynthia

Stayed 1 night in Mar 2025

8/10 Good

Aidee

Business traveler
Liked: Cleanliness, staff & service, amenities
Recomendable, el staff fue amable, te dan botellas de agua, muy muy cerca de la catedral, mucho ruido a los alrededores
Stayed 1 night in Mar 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost in front off the Zocalo the hart off a Puebla capital super grate licayion
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Great walking area. Plenty of people and law enforcement. Clean hotel with great rooftop patio. Would love to come again.
Stayed 1 night in Feb 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, with a excellent view
Stayed 2 nights in Feb 2025

10/10 Excellent

Isaias Concepcion

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente relación calidad-precio
Stayed 1 night in Jan 2025

10/10 Excellent

marion

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like no coffee in room. All else amazing
Stayed 6 nights in Jan 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Nadezhda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, modern room, very clean, nice staff. Unfortunately very noisy, disco music playing outside till after midnight, garbage trucks, motorbikes, and inside hotel slamming doors, thin walls means you hear TV next room. If you want a good night's sleep don't stay here. Honest review January 2025
Stayed 3 nights in Jan 2025

10/10 Excellent

Charline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

HUI

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and the staffs are very friendly
Stayed 2 nights in Dec 2024

8/10 Good

Isaias Concepcion

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, buena relación calidad -precio
Stayed 2 nights in Nov 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
hotel staff very friendly and polite
Stayed 1 night in Sep 2024

10/10 Excellent

Rosamaria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024