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City Express Puebla Centro

2.0 out of 5.0

Recent guest reviews

Decent but not fancy.... Fairly close to main Plaza. No coffee maker or bedside clock. The breakfast room was very cold in the morning. A couple of small restaurants across the entrance. There is a Red Cross hospital just up the street.

We recently stayed here with a large work group. Upon entering the hotel is nice, clean, welcoming. Only a few of the front desk staff actually speak some English but all were very friendly. The rooms are clean and comfortable but somewhat basic. Like what we would expect from a motel in the US. The shower was awful- limited water and water pressure. Overall it was a fine experience and close to central part of the city, if you are just looking for somewhere inexpensive and comfortable.

If you like american Motel style, this may be your choice. Clean an comfortable hotel. Fast check inn and out. Friendly staff and breakfast and parking lot included. That´s it. The hotel is in a good location to visit the town. The center (Zocalo) is a 10 minutes walk and restaurant and tourist attractions are plentiful all at walking distance. We got room 112. As to my expectations, lightning should be improved. I found it somewhat dark. The window goes to an outside yard. Generally there are no people out there. But if for maintenance reason or what so ever somebody is there at night, you will be in a showcase with the lights on, as the curtain is only a mesh and everything will be visible from the outside. Internet is sometimes a bit slow. Our extractor in the bathroom didm´t work and if you need a hair blower, you have to ask for it at the reception (it´s free). Breakfast is improvable. You will serve it yourself in cardboard dishes. My scrambled eggs were quite dry, the yoghurt must be a economic brand and afterwards the table under your cardboard plate is wet from the sweating material. We tried it this time, but I think, the next time we will go to another hotel. There are enough choices around the area and we have been in more personal hotels before.

As others have posted this is a no frills hotel. Seems to be mainly used by business people. It's in a good location, though if you have a room facing the Cinco de Mayo it sounds at times as though the battle is still raging. I found the breakfast supplied more than adequate with cereal, omelet, beans,ham, fruit, yoghurt, toast, waffles and more on offer so I can't understand the criticism given in other posts. Maybe they've listened and recently changed it, if so can you pleaasse change the coffee, it's awful. The room was big enough but without adequate ventilation so it smelt musty at times. The beds were very comfy, didn't use the air con so can't comment. The staff were very helpful especially Viktor who helped us patiently with a number of queries. Good budget hotel close-ish to things with excellent staff.

The room is quite, clean and absoutely sufficient if you don't like to stay in the room all day. Location is quite good and the city centre in walking distance. The most critical point I have to mention is the breakfast: Mexico is famous for excellent eggs & fresh orange juses and excellent services in gastronomia, but here it's very limited selve service buffet with one way dishes! It needs to walk a few minutes to a Sunburns, no problem. Strange also that the rooms needs to be paid dayli, but also handable!

The place has a good location, people was nice, rooms clean, cable, OXXO near from the place, park in front, breakfast was good.. wait, breakfast menu also made a suggestion on how to mix the ingredients and calories on each thing to make it light if you want.. well, its above average then. Well, its a chain hotel, so its average, but the place has some character of its own, so very good then.

We stayed here with a group tour. The room was basic, but clean and comfortable and everything functioned properly. The location is quiet and there are dining options nearby. It's walkable to the city center. My only small complaint was the Spartan breakfast. Warm your own pancakes, no fresh fruit, instant coffee. The worst breakfast on a two week tour.

We had an accident, and needed a hotel quickly. This hotel was very helpful. Staff helped us with our luggage and on-going arrangements. Super customer service. Management is very responsive. Hotel is clean and accessible.

The hotel itself is beautiful, the grounds are nice and quiet. The single rooms are small, the bathroom works well except for one day. The computer room is fine but the wifi connection usually has problems. All this is overshadowed by poor service attitude in general, but especially for receptionists: Delia, Mariana and one more I can not remember his name. Despot staff, rude and ill-mannered. At the start you are greeted with a smile, but when you have a problem you are indifferent and are not able to resolve anything by themselves. They usually leave you hanging on the phone while trying to solve a problem. Bad taste. BAD.

This is a basic chain style hotel. It is functional and seems to be well used by business travelers. We were not very impressed with breakfast which was included. Staff were fairly friendly. The location is very good. It is close to Centro and zocolo. We also enjoyed the artist area nearby, La Parisan. The rates were reasonable and the rooms were decent. Nothing special but a good affordable place to stay, we spent 3 nights there but then extended our stay an extra day to see more in Puebla. You could hear people in adjoining rooms and TV noise, but this is fairly typical in Mexican hotels from our experience (we live in Mexico).

Calle 10 Norte No. 1406 Puebla PUE

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in Historic Center, City Express Puebla Centro is adjacent to Five Wounds of San Francisco Conventional Church and within a 10-minute stroll of Main Theater of Puebla. This 124-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Centrally located in Puebla, the hotel is also a short walk from Artist Quarter and Puebla Convention Center.


Start your day off right with a free full breakfast, served each morning from 9 AM to 11 AM.


All 124 air-conditioned rooms feature free bottled water, ironing boards, and desks. Guests can expect free WiFi and TVs with satellite channels. Hair dryers are also available.

Property features

At City Express Puebla Centro, guests have access to a fitness center, free WiFi in public areas, and 3 meeting rooms. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center and express check-out.

Reviews from Trip Advisor

Trip Advisor aggregated rating

68.0% of guests recommend this hotel

Total of 140 reviews