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Camino Real Puebla Angelopolis

3.5 out of 5.0

Recent guest reviews

My worst experience in camino real angelopolis puebla I found several hairs on bed and floor it was so gross... its suppost to be a 5 star hotel. I ask to change them and the person was so mind. The bathroom looks dirty and the living room of the Suite is full of dust. Be careful!!!!

I went to Puebla for a congress and the oficial hotel were Camino Real.. The place is nice and the actitude of the personal is great. They were trying to let us have a great time and try to care for the other guests. The breakfast is good and you can choose the cold breakfast or the "hot" with the full version. The concierge is friendly and effective.

We stayed there for two weeks. We booked on the Hotel area, but became a room at the new area "hotel and suites". The furniture is new. But the rooms are smaller. Nor mini bar (refrigerator is important when travelling with baby). And the bathroom is very small. In compare to the badrooms at the hotel zone. We asked for a room change... not possible. We heard the conversation of the people staying near us. And we smelled the dinner they prepared every night...the walls arens very thick. Bed is a queen size, i expected King Size for such a price. The breakfast it good, unfortunetly there are few waiters per area, which means a very slow service. Had to ask 3 times for coffee, etc. Although their were very friendly. I hated that a lot of Business men meet there for Business breakfast. So the lobby and entrance are full of bodyguards and so. The pool ist very very cold. :( The dinner menu is ok. Little bit expensive. But ok for emergencies. We waited 15 min for the belboy to come pick our luggage. Never came. No one seemed to care anyway. Not coming back. For sure.

There was a SPIDER in my bed and in the shower!. Normally I choose a Camino Real Hotel, but this hotel in Puebla is below expectations. when I found the spider I was screaming and call the reception, but NO ONE went to the room, not even the manager; and obvoiusly not even apologized or something. I did inmediately my check out. I just spent one night, and the worst experience. The SPA, is very little and not with the professional equipment; not for a 5 star hotel Some of the staff are nice, but the service is slow, not what we expected. The location is very good, and the design/furniture is modern. If you can, choose another hotel.

Stayed there for 3 months. Good Service, The lofts are nice and the hotel is good located. Valet parking or self parking (free) at the supermarket garage. Free wifi. Pool. Nice roof garden. Try to get a room facing the golf place, otherwise the Atlixcayotl csn be noisy

Well, since it's a Camino Real my expectations were high. Let's start with the room, we stayed at a club area (new area) this is located at the adjacent tower, to get to our room it was a long walk, the gym it's small but we never found it busy, the room was clean and furniture looks new; the mini fridge was empty and we used to keep our water and snacks (there is a market near by to buy snacks), the bed was comfortable and looks clean, the bathroom looks nice however the toiletries are different brands everyday for every product, and the towels smell like chlorine everyone like of those towels were from pool use. The service is OK, the bellman are nice, the breakfast buffet its pricey and doesn't have that many options of dishes, however the food taste good enough, the thing I hate the most was that they charge a lot for Wi-Fi, I refused to pay for it.

The breakfast buffet was like a scam. We were told the price of it but when we paid, a were charge double because the buffet is charged one price for the cold food and an additional price for the hot food. it was not make clear when we asked. Internet worked only for the cell phone but did not work for the laptop. We were here for business and the whole team was using cell phone hotspot the whole week. Staff in general is rude and is not helpful when you asked for help. I had to bring my laundry to the reception myself because there is no laundry form in my room. The front desk staff was not friendly when I asked for a form. This is also the kind of hotel you see working girls leaving in the morning. The list goes on...

We stayed in Puebla to visit our family, and chose the Camino Real Angelopolis due to it's location and the size of it's swimming pool. The Camino Real is a good hotel, but not great. The rooms are pretty nice, but small details have to be pursued to make it a very good hotel. The staff was hard working, and trying to do their best. A bit of a "not so good" secret about the Camino Real and other large hotel change is their booking through Expedia. First let me say that I have had this issue with other Mexcian hotel groups. When you start to book on line, and you compare the prices of a standard room on the hotel's web site with the same room on Expedia, the Expedia costs are about 2/3 of the stated price on the hotel web site. Faced with this choice, I booked a Club level standard bed on Expedia for 4 nights. Checking in arriving at the room, then the "issues" started; a small leak on the floor near the toilet, no switch to turn off the bedside light, and worst of all, although the room in on the separate Club level area, the room itself is located backing about 20 meters from the 6 lane, major Puebla highway. The road noice was very bad. Next morning were asking to change rooms but they would only have a room in the "non-Club" level. It turned out that the new room was fine, but of course then we had to have a long discussion with dining room waiters to honor our Club-level package bennies. No big deal, it worked. The bottom line, if you book through Expedia, or other online booking seevice, you are guaranted to gett the worst room available for the class of service you select. I knew this, but you have to be stupid to pay 1/3 higher per day for your hotel room. I haven't decided how to approach this booking dilemma.

Here for a conference for 3 days and overwhelmingly unimpressed. If you go to Puebla, stay downtown or somewhere nicer unless you need to be here for a specific reason such as the location next to a golf course or exactly in Angelopolis for work. Camino Real seems like a brand new hotel but is kind of a shell of a hotel. It's like a bigger, overpriced Holiday Inn. The best part about the hotel for me were the low priced spa services. Staff were pretty nice but the rest of the experience takes away from it: -Really, really bad food (there's pretty much nothing on the lunch or dinner menu I would eat). Breakfast buffet is big but mediocre quality. -Slow internet connection (complicated to add devices and only options for 24 hours or 1 week connection). Is it 2016?? Internet should be open for everyone in the hotel and with unlimited devices. You also have to pay per 2 devices per day. -Our rooms were always missing something: enough towels, hand towels, a blow dryer, etc. Although the rooms are a pretty good size compared to some hotels in the area. -The layout of the hotel is also pretty weird. Overall there's a weird vibe. Maybe my standards were too high but I wouldn't return. Next time I'll stay at the Intercontinental or somewhere in the center.

The room was perfect, the price was not. The restaurant was good but way overpriced. The front desk misplaced my credit card guarantee, and the way I found out was to walk a hundred yards and find my key disabled. After return to the front desk they found that it was their mistake so they said, "okay you're all set". Gee thanks!

Boulevard Atlixcayotl Km 5 Puebla PUE

Within a short walk of International Baroque Museum, Camino Real Puebla Angelopolis is within a mile (2 km) of University Cultural Center of BUAP. This 153-room, 3.5-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and a restaurant. It's also close to Puebla Golf Club and Metropolitan Auditorium.


Dining

Enjoy a bite to eat at La Huerta, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


Rooms

Camino Real Puebla Angelopolis's 153 air-conditioned rooms provide minibars, ceiling fans, and laptop-compatible safes. Guests can expect WiFi and 32-inch flat-screen TVs with satellite channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Camino Real Puebla Angelopolis have access to a golf course, a full-service spa, and an outdoor pool. Valet parking is offered for USD 2.5 per night. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this spa hotel include a fitness center, a sauna, and WiFi in public areas.

Room options

Deluxe Double Room

Full 2 | Sleeps 4

Camino real club

Full 2 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Super Saver 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

28% of guests recommend this hotel

Total of 210 reviews