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Camino Real Puebla Angelopolis

3.5 out of 5.0

Recent guest reviews

Front desk attention is not good, beds are old and they are not confortables, buffete for breakfast is really expensive, tv signal is poor and sometimes channels are un available, just valet parking service is good, I would not back any more.

We stayed several days in the Camino Real in a suite with a living room, small kitchen, two bedrooms and two bathrooms. The suites are big and can host a family. The suites are located in the new part of the hotel above a shopping center with Superama. It is conected with the old part of the hotel via a bridge. We had a view to the country club La Vista therefore the suite was very quiet. I would not recommend the rooms that face the main street Atlixcáyotel because of the heavy street noise. The service of the hotel is generally very good and friendly but the check-out was very slow. There is a gym and an outdoor pool. The included breakfast is very good.

Personnel at check in, were rude, just gave us 1 key, Wifi is only for 3 hours and 1 device, if you want more time, you need to call reception every 3 hours for a new code. The hotel refused to give us an invoice (mandatory in Mexico) our room smell bad and we requested a change. Room was noisy (noise from the avenue all night), bad maintenance in halls and floors of our room, parking ticket has to be validated in a reception where no one is there and you have to go to another building to do so. The restaurant was extremely expensive for a regular breakfast. I will never stay there again and I recommend you never do so. There are plenty of options in the area.

Our family came down a few days before new year. Car driveway was in bad shape. Hotel was undergoing renovations (I assume after the earthquake). We were given 3 rooms in the first floor. I stayed in 1115. Had a constant motor noise going all night long. On the mornings (except for new year's morning they were workers making noise early in their morning fixing the facade of the balconies). Very bothersome. Golf course was ok. Morning breakfast buffet was only so so. Door to the garden had a broken lock . They had replaced it with a funny one that didn't seem to be secure at all. When I asked maintenance to repair the original lock, they said they couldn't because they couldn't get the original for parts so they added the make do locks. Beds were ok. Rooms were clean and acceptable except for the bathroom door knob which was installed backwards (one of my kids locked my other kid inside the bathroom as a result, because the lock button was on the outside of the bathroom). For some odd reason the corridor exit door inn our floor was always open at night. I found this to be a security lack and also very inconvenient as three corridor was always excessively cold in the morning.

In spite of our terrible experience last May, we ended up to this hotel again, due to its proximity to our friends' house and good shopping and dining. The check in was a lot smoother this time, but the room was terrible and In spite of being Expedia Gold+ members and mentioning it to the reception staff, we were not given the advantage of having any upgrade. The room was equipped for one person only not a couple - it had one chair, one glass, one small bottle of water,one face towel, no soap, etc. After asking for a bar of soap, one extra glass and one water at about 11:40pm, we called the reception again at 12:15am to tell them we can no longer wait for it, the room service did not came by until 1am when it proceeded to knock vigorously at the door. We were already asleep and chose to forgo the soap. At 8am next morning, we were awakened by loud voices and banging on the balcony - there were workers on the terrace and the sliding door was open (we didn't notice it the previous night!!!). They worked, talked and laughed loudly on our terrace while we dressed in darkness, as we could no longer open the privacy curtains. We asked for the bar of soap from the cleaning ladies on the corridor, but they had no water bottles. We had continental breakfast included so I asked the restaurant for a small bottle of water. They charged the whole cost of one breakfast for that water bottle only!!! It was a 250ml bottle!

I visited this hotel while attending an engineering competition, the rooms are clean and nice, specially the ones that have a balcony facing the city. this hotel is located in a modern zone in the city of Puebla, you should take into account that the airport is far away and the taxi will charge you a lot to take you here

Booked this hotel via hotels dot com and got an amazing deal for a king bed room (1416). Room was clean, good pressure in shower, no issues with any room amenities, included breakfast. What more to ask? Check in was easy but one annoyance is that wifi isn’t included and for some reason beyond my understanding, why don’t they just include it and increase the price a tad? Just be prepared to get charged for it. It was 68pesos for my 3 day stay. Service at bar area could seriously be improved, it took 4ever for someone to see and decide to ask if I wanted a drink... Breakfast selection was ok.

This camino real has a next door hotel called Camino Real Hotel and Suites which is newer but of a lower quality. I booked this hotel trough hotels.com and made sure that the hotel I was selecting was Camino Real and not the other one. To my surprise as I did check in I had to walk like 10 minutes within a strange maze and two elevators to get to my room passing a kind of frond desk. After complaining and fighting with personnel I was able to get a good room with a great view of the lake at the golf course.

It is a great hotel, clean and nice, but not the most luxurious. The weird part is that I called the lobby being outside and they told me the night would be three thousand pesos something, i got online to trip advisor and booked it for a 1,100, it's ridiculous but the stay was good, very nice view.

You will love it the minute you walk in, it is a modern, yet cozy, hotel with lots of class and elegance. I was able to hear a live classic guitar ALL the time I was in the reception, this is great for a relaxing breakfast with your family or friends.

Boulevard Atlixcayotl Km 5 Puebla PUE

Hotel highlights

  • Onsite dining
  • Spa
  • Golf course
  • Outdoor pool

Located in Angelopolis within a short walk of International Baroque Museum, Camino Real Puebla Angelopolis is within a mile (2 km) of University Cultural Center of BUAP. This 153-room, 3.5-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and a restaurant. It's also close to Puebla Golf Club and Metropolitan Auditorium.


Dining

Enjoy a bite to eat at La Huerta, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free manager's reception. Start each morning with buffet breakfast, available for a fee from 6 AM to noon.


Rooms

The 153 air-conditioned accommodations feature balconies and afford space to spread out with separate bedrooms. Guests can expect WiFi and 32-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, laptop-compatible safes, and ironing boards are also standard.


Property features

Guests of Camino Real Puebla Angelopolis have access to a golf course, a full-service spa, and an outdoor pool. Valet parking is offered for USD 5 per night. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this spa hotel include a fitness center, a sauna, and WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

28.0% of guests recommend this hotel

Total of 321 reviews