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Santo Refugio Heritage Hotel

3.5 star property
Hotel with free parking, near Great Pyramid of Cholula

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Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Design Room | 1 bedroom, premium bedding, down comforters, minibar
Design Room | 1 bedroom, premium bedding, down comforters, minibar
Exterior
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pet friendly
  • Pool
  • Breakfast available
  • Laundry

Explore the area

View in a map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775
  • Place, University of the Americas Puebla
    ‪15 min walk‬
  • Place, Great Pyramid of Cholula
    ‪4 min drive‬
  • Place, Angelopolis Commercial Center
    ‪8 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪20 min drive‬

Room options

View all photos for Design Room

Design Room | 1 bedroom, premium bedding, down comforters, minibar

Design Room

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Design Double Room

Design Double Room | 1 bedroom, premium bedding, down comforters, minibar

Design Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

San Andrés Cholula

Located in Cholula, Santo Refugio Heritage Hotel is 2 mi (3.2 km) from Great Pyramid of Cholula and within a 15-minute drive of other popular attractions like FINSA. This 4-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • University of the Americas Puebla - 15 min walk - 0.8 miles
  • Great Pyramid of Cholula - 4 min drive - 1.9 miles
  • Metropolitan Auditorium - 8 min drive - 5.8 miles
  • Angelopolis Commercial Center - 8 min drive - 6.1 miles
  • Zócalo de Puebla - 12 min drive - 7.0 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 26 min drive
  • Puebla Intl. Airport (PBC) - 27 min drive

Restaurants

  • ‪La Casita Amarilla - ‬5 min drive
  • ‪Häagen-Dazs - ‬17 min walk
  • ‪Humo Gris Boutique - ‬12 min walk
  • ‪Juguería Conchita - ‬7 min drive
  • ‪Las Julianas - ‬6 min drive

About this property

Santo Refugio Heritage Hotel

Hotel with free parking, near Great Pyramid of Cholula
At Santo Refugio Heritage Hotel, guests enjoy an indoor pool, a children's pool, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with access to locker space, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include meeting rooms, conference space, and a microwave in a common area.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include iPod docks, minibars, and coffee makers.
An indoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 10 spaces per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 195 to 390 for adults and MXN 95 to 225 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Children's pool
  • Indoor pool
  • Indoor pool (guest access)
  • Library

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
  • Dogs and cats only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults, and MXN 95 to 225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 9:30 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Frequently asked questions

Is a free cancellation option available at Santo Refugio Heritage Hotel?

Santo Refugio Heritage Hotel offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see around Santo Refugio Heritage Hotel?

This hotel is situated in Cholula, close to Great Pyramid of Cholula, Angelopolis Commercial Center, and Zócalo de Puebla. You'll also find Explanada Shopping Center and Finsa Industrial Park within a short drive.

Is there parking available at Santo Refugio Heritage Hotel?

Yes, covered self parking is offered for free at the hotel. You'll find a garage and max 10 spaces per unit.

Does Santo Refugio Heritage Hotel feature a casino on the premises?

No, Santo Refugio Heritage Hotel doesn't have a casino.

Will I find an indoor pool at Santo Refugio Heritage Hotel?

Yes, this hotel has an indoor pool. Guests have pool access between 8:30 AM and 9:30 PM.

What will couples enjoy most about a stay at Santo Refugio Heritage Hotel?

There are many amenities for couples at this hotel, including Champagne service and in-room massages as well as an indoor pool.

Are there hot tubs at Santo Refugio Heritage Hotel?

No, there isn't a spa tub at this hotel.

Does Santo Refugio Heritage Hotel have a restaurant that serves breakfast?

Yes, Santo Refugio Heritage Hotel serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Santo Refugio Heritage Hotel allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Santo Refugio Heritage Hotel for a fee of MXN 590 per pet, per day. The property also provides an off-leash area and food and water bowls. A deposit of MXN 1000 per stay is collected.

Are there connecting rooms at Santo Refugio Heritage Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Santo Refugio Heritage Hotel?

The closest major airport to Santo Refugio Heritage Hotel is Puebla Intl. Airport (PBC), which is 18.1 mi away (27 minutes by car).

Are there rooms with balconies at Santo Refugio Heritage Hotel?

No, you won't find guestrooms with balconies at Santo Refugio Heritage Hotel.

Does Santo Refugio Heritage Hotel have a wedding venue?

There are wedding services available at Santo Refugio Heritage Hotel if that's in your vacation plans.

Reviews

Santo Refugio Heritage Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 49 out of 68 reviews
Rating 8 - Good. 15 out of 68 reviews
Rating 6 - Okay. 3 out of 68 reviews
Rating 4 - Poor. 1 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

Reviews

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 1 night in May 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Great pool but cleaning and service needs work

It was a nice stay over all. The pool was very important to us and it was very good. It's not a heated pool, so in the winter months I wouldn't be able to swim in it. Property is nice and well taken care of. We came to lawn mover working for 2 hours by our door. Check in was fast and easy and we were the only guests in the hotel, which brings me to few problems: We wanted to use a pool. Went to the pool and realized that there were no towels. We went back and asked for towels. 20 minutes later my husband went back and asked again and they finally give him towels. In the morning we asked for coffee and tea and they said they going to make it now ( there is no complimentary coffee in the room) 15 min later we decided to go to the pool( remembering yesterday'stowel service) we figured they just forgot. As soon as we got into the pool they brought coffee and hot cup of water and left it outside on the table. We were wet. It was cold outside, so we just continued to finish morning swim. We drank cold coffee and the tea didn't even steep in cold water. That is not a good service, especially if you are charging money for it and we are only guests on the property. The floor in the toom is very!!! dirty. Our feet were all black, you can see it on the mat by the bathroom. The sink didn't drain. Hot water ends before you able to wash all soap off. The cleaning of the room should be better. The synthetic bed sheets-not a good choice. Tiny TV very far from the bed is not a great choice.
Stayed 1 night in Sep 2023

10/10 Excellent

Alfredo

Stayed 2 nights in Feb 2023

10/10 Excellent

Anna, Middletown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Excellent

Adam

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022

10/10 Excellent

Beverley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Stayed 1 night in Jun 2022

10/10 Excellent

Gerardo Ulises

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gaby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar y excelente atención y servicio.
Stayed 2 nights in Mar 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio e instalaciones

Un lugar muy tranquilo y agradable, el personal muy amable, las instalaciones muy cómodas y limpias
Stayed 2 nights in Mar 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy muy bien todo

Stayed 2 nights in Feb 2025

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Stayed 1 night in Feb 2025

8/10 Good

maria christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ruben

Liked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Armando

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Gryssel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio
Stayed 2 nights in Jan 2025

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo limpio y perfecto
Stayed 1 night in Dec 2024

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrea

Stayed 3 nights in Nov 2024

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2024

10/10 Excellent

Mario Alberto Galindo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion, cerca de la plaza galerías… Gracias!!!
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Stayed 2 nights in Sep 2024