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Hotel Urban

2.0 star property

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Photo gallery for Hotel Urban

A hallway with a large painting of a bridge, a blue sofa, and a reception desk.
A parking garage with two cars parked under a covered area.
A hallway with a checkered floor, a glass partition, and a visible dining area in the background.
A modern kitchen with a central island, built-in cabinets, and a refrigerator.
A modern living room with a sofa, a coffee table, and a zebra-patterned bed. There is a kitchen area with a microwave and a TV mounted on the wall.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
502 C. 7 Sur, San Pedro Cholula, PUE, 72760
  • Place, Plaza de la Concordia
    ‪10 min walk‬
  • Place, Zócalo
    ‪13 min walk‬
  • Place, Great Pyramid of Cholula
    ‪19 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Shared Dormitory, 1 Queen Bed

A bed with a red bedspread, a wooden nightstand, and a wall-mounted power outlet.

Standard Shared Dormitory, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Shared Dormitory, 1 Queen Bed

A modern kitchen with a central island, built-in cabinets, and a refrigerator.

Standard Shared Dormitory, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Basic Room

Basic Room | Desk, laptop workspace, WiFi (free), individually furnished

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Apartment, 4 Bedrooms

A modern living room with a sofa, a coffee table, and a zebra-patterned bed. There is a kitchen area with a microwave and a TV mounted on the wall.

Standard Apartment, 4 Bedrooms

  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds
  • Free WiFi

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About the neighborhood

San Pedro Cholula

Located in Cholula, Hotel Urban is a leisurely stroll from sights such as La Barrica Museum and Museo de la Ciudad de Cholula. This 96-room hotel welcomes guests with in-room amenities like microwaves, Smart TVs, and TVs.

What's nearby

  • Plaza de la Concordia - 10 min walk - 0.6 miles
  • San Gabriel Convent - 10 min walk - 0.6 miles
  • Zócalo - 13 min walk - 0.7 miles
  • Great Pyramid of Cholula - 19 min walk - 1.0 mile
  • University of the Americas Puebla - 12 min drive - 1.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 29 min drive
  • Puebla Intl. Airport (PBC) - 26 min drive

Restaurants

  • ‪Cemitas Lupita - ‬5 min walk
  • ‪Cafe Colibri Lazcarro - ‬4 min walk
  • ‪Molotes Tepox - ‬3 min walk
  • ‪Antojitos Lupita e Hijas - ‬5 min walk
  • ‪Cafe Local - ‬2 min walk

About this property

Hotel Urban

At Hotel Urban, guests have access to features like laundry facilities. The 24-hour front desk has staff always at the ready.
Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Relax with a rainfall shower. Other standard amenities include microwaves, desks, and wardrobes or closets. Change of towels is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 15 floors
  • 3 buildings
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Freezer
  • Kitchen island
  • Microwave
  • Shared kitchen access

More

  • Desk
  • Electrical adapters
  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: anytime

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 12:30 PM
  • Check-out: 12:30 PM
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Urban suites
Hotel Urban Hotel
Hotel Urban San Pedro Cholula
Hotel Urban Hotel San Pedro Cholula

Frequently asked questions

Is free cancellation available at Hotel Urban?

Hotel Urban provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do around Hotel Urban?

This hotel is situated in Cholula within a short 19-minute walk of Great Pyramid of Cholula and also 12 minutes on foot from Plaza de la Concordia. You'll also find Zócalo and Botanic Garden Tzapoteca Dra Helia Bravo Hollis less than a mile away.

Is parking available on site at Hotel Urban?

No, there isn't parking at this hotel.

Does Hotel Urban include a casino on the premises?

No, Hotel Urban doesn't have a casino.

Will I find an indoor pool at Hotel Urban?

No, there is no indoor pool at this hotel.

Is Hotel Urban a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and a smart TV as well as a 24-hour front desk.

Does Hotel Urban have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Urban have a restaurant with a breakfast menu?

No, Hotel Urban doesn't have a restaurant that serves breakfast.

Does Hotel Urban allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Urban.

Does Hotel Urban have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Urban?

The closest major airport to Hotel Urban is Puebla Intl. Airport (PBC), which is 8.9 mi away (26 minutes by car).

Are there rooms with balconies that I can book at Hotel Urban?

No, there aren't any guestrooms with balconies at Hotel Urban.

Hotel Urban Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Adrián

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien, todo muy limpio y organizado
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La facilidad de check-in
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia, solo hace falta un tapete en el baño. Éramos 2 pax y solo nos dejaron 1 toalla. El lugar es tranquilo y seguro
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion del personal de la recepcion
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Erick

Disliked: Staff & service, amenities, property conditions & facilities
Podrían mejorar su trato al cliente y organizarse mejor
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Es engañosa la información, la habitaciones que reserve no estaban independientes estaban dentro un departamento. No habia papel sanitario, la limpieza pésima. Encontre cabellos en la cama, no contaba con agua el baño al inicio. Etc y por el precio fue muy caro. No recomendable.
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Natalia

Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Sandy

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Tomas

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025